Groove allows us to be efficent with our inbox, it has been a big help at removing cluter and preventing spam and junk from entering the inbox. The smart folders, rules, and templetes allow us to create custom automation which has been a game changer. We've had a great experinces with their support staff. Review collected by and hosted on G2.com.

There's a little bit of an on-boarding hump that we had to get over. Some of the coding specifics are not intuitive as they could be with different languages or better descriptions. Their knowledge base is a work in progress, so it is better to contact them. Review collected by and hosted on G2.com.

A very clean and lean user interface - it is simple to navigate, super convenient to jump between different functions, and the color coding is pleasant to look at. It has just enough functions to run non-tech customer support - for a shop, service, or even an app. Also, I liked how the team is accommodating and open to our feedback, Groove is always willing to improve and act on feature requests. Most of ours were actually honored at the time when we were already a customer! Review collected by and hosted on G2.com.

Not much, but more granular reports (insights) would be of great help, e.g. would be lovely to see CSAT per tag - to see what makes our customers happy and unhappy the most. This would give us an opportunity to see which areas and topics need more attention and allow us to make better-informed decisions when tweaking the help center. Review collected by and hosted on G2.com.

1. the notes function - really helpful for the team!

2. accessibility to emails by the whole team - easy to look up and assist a client if the person handling their query is unavailable

3. the templates are very helpful

4. the out of office setting for emails is easy to use - so quick to set your box to unassigned :-) Review collected by and hosted on G2.com.

1. I wish Groove had an auto complete for sentences as in Gmail - would speed things up alot

2. Searching for emails can sometimes be problematic - you have to be very specific when searching

3. You cannot edit an email you are forwarding - sometimes you need to be able to remove parts of an email you are wanting to send to a client, but Groove does not allow it so you have to start a whole new email.. Review collected by and hosted on G2.com.

Groove makes it really easy to manage email customer support. It's easy to use and learn and has continuously gotten better in the time we've been using it. It's not overly complicated and it's easy to onboard new users. Review collected by and hosted on G2.com.

Pricing is per user and isn't related to volume of use. So for a small/bootstrapping company with people working in customer support part time it ends up being expensive compared to how much the team is using it. Review collected by and hosted on G2.com.

Support is very fast, when you need it. It's not very often yo do need it, as Groove is quite simple to use and setup. Lot's of great features and rapid development keeps new features coming. Review collected by and hosted on G2.com.

Groove is a great service/app. Their mobile app could be better/more modern. Pricing is quite steep, but they do offer a very cheap subscription for startups who will get the first year almost for free. Review collected by and hosted on G2.com.

The support is remarkable and very swift. The app itself is very good as well. It was an easy move over as most things in Groove were logically placed, and I've only seen that improve over time. Review collected by and hosted on G2.com.

I don't use functions past answering tickets, so the rest of the functionality is kind of lost on me. Review collected by and hosted on G2.com.

Streamlined dashboard that makes it easy to set up and manage multiple inboxes from one dashboard.

Customizational aspects of the dashboard is great as well. I really like the fact that the platform is so quick to get up and running, operates nicely, and simple to use.

We've managed over 10+ sites using GrooveHQ.

We used features such as:

1. Inbox

2. Chat

3. Knowledgebase

I really like to simple, yet powerful dashboard design and features. Review collected by and hosted on G2.com.

I don't "dislike" anything about GrooveHQ, but what kind of review would this be if I wasn't at least critical on something that happened from time to time:

I'm not sure if it's a GrooveHQ thing, or a Google workspace thing — but our emails (from time to time) would become disconnected and I would have to re-connect them to the dashboard for emails to continue to sync.

Hasn't happened in about a year, though! Review collected by and hosted on G2.com.

GrooveHQ has revolutionised our being able to receive and respond to emails whilst simultaneously recording internal notes for tracking and ongoing customer service. This has meant that there are signficant gains in retaining staff notes for future enquiries for customers. Some of the recent features including AI summaries, Attachments collated in sidebar and updates to instant replies are fantastic Review collected by and hosted on G2.com.

We currently have limited integration of our other eCommerce systems into groove, however they have already offered a webhook solution for us to pull data in and solved our issue. Review collected by and hosted on G2.com.

Easy to manage team and get a clear overview of customer communications. It took us just minutes to integrate it into our support workflow. Our team uses it every single day. Review collected by and hosted on G2.com.

We have not encountered any downsides with using GrooveHQ. They are responsive, and always adding new features. Review collected by and hosted on G2.com.

It's cheaper than alternatives such as zendesk, and honestly just as good! We've used Groove for the last 2 years now and they continue to develop the software implimenting new features. Integrates with Shopify really well, and the canned responses make our life SO much easier Review collected by and hosted on G2.com.

The only downsides are the facebook integrations, we find it easier to use facebook business suite to manage any facebook comments. Saying that i believe the new facebook message feature works well! Review collected by and hosted on G2.com.