One central email box. This makes workflow easier Review collected by and hosted on G2.com.

It is not easy to forward pictures out of Groove. Review collected by and hosted on G2.com.

Quick changes without IT support

User-friendly management

Integrations with many tools Review collected by and hosted on G2.com.

In function "rules", Groove is better for English speakers because in polish we have a lot of declination, case variation and it is not always flexible. Review collected by and hosted on G2.com.

It's super easy to work on it.

Files and conversations are easy to organize Review collected by and hosted on G2.com.

Until now, I don't have anything bad to say about it.

Oh, maybe that logs you out every week. Review collected by and hosted on G2.com.

What I like best is being able to see if the recipient has read my email as well as tagging a certain person to an email thread to easily keep track of who sent what email to whom. Review collected by and hosted on G2.com.

Originally I was not too fond of the user interface but after using the software more often it started to feel more familiar. Review collected by and hosted on G2.com.

Our company have been using GrooveHQ a few years now and only have good things to say. Review collected by and hosted on G2.com.

There is a few annoying bugs that need to be fixed. But I keep reporting them. Review collected by and hosted on G2.com.

Simplicity of the interface and analysis tools. Review collected by and hosted on G2.com.

The filter to sort the messages, as I can only sort by old or new. I would like to see improvements in the filters. Review collected by and hosted on G2.com.

Groove is very easy to use and navigate. You can see who is viewing/responding to emails. Love that you can leave notes for colleagues. You can pick up emails sent to other users if they are away from their desks. The live chat option is also perfect. You can also add shortcuts that saves typing out the same thing over and over again Review collected by and hosted on G2.com.

Nothing, found it really easy to use and very happy Review collected by and hosted on G2.com.

Their portal is great UX, their api is simple and works amazing, and thei customer service beats all! Review collected by and hosted on G2.com.

Had a small pricing mistake but was taken care of Review collected by and hosted on G2.com.

The snooze option, it's an excellent way to set a reminder without having to enter it in your calendar. Also, we did ask for a more customization "snooze" a couple of years ago, and they did listen and added this feature. :) Review collected by and hosted on G2.com.

I can't think of anything at the moment! We always see improvement, and it's really nice to see how it evolves throughout the years. Before GrooveHQ we used Google, and I can't believe how our daily work has changed since then! Review collected by and hosted on G2.com.

The Groove platform is very clean and easy to use. It allows our customer service team to tend to inbound inquiries quickly and efficiently. The chat feature on our website is provided by Groove and works nicely with no issues. The features to where we can reassign tickets and communicate with teammates within Groove is superb! The very few times I have had to reach out to Groove customer support, they have been quick to respond and very helpful! Review collected by and hosted on G2.com.

There are some limited setting features available to the Admin when it comes to making changes to other user's accounts or settings. There isn't any business hour settings in the chat feature that automatically turns the chat visibility feature on or off. Review collected by and hosted on G2.com.