--- title: GrooveHQ Reviews meta\_title: 'GrooveHQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 195 reviews by the users' company size, role or industry to find out how GrooveHQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 195 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ View All Alternatives ](https://www.g2.com/products/groovehq/competitors/alternatives) # GrooveHQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by GrooveHQ but has limited features. Are you part of the GrooveHQ team? [Upgrade your plan](https://my.g2.com/groovehq/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. * * * Seller [GrooveHQ](https://www.g2.com/sellers/groovehq) Discussions [GrooveHQ Community](https://www.g2.com/products/groovehq/discuss) Languages Supported English Solution Type All-in-One Overview by Alex Turnbull (Founder & CEO, Groove) Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgroovehq%2Freviews%3Fpage%3D8) ## User Insights Average based on 195 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## GrooveHQ Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gravity Forms ](https://www.g2.com/products/gravity-forms/reviews) Show More MB Michelle B. Small-Business (50 or fewer emp.) 6/30/2023 "The best tool for email management with a team." 5/5 What do you like best about GrooveHQ? I love that each of us can login and be asissting customers at the same time without stepping on each other's toes. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? We have had the occasional situation where an email didn't come thru. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It allows multiple people read our emails at the same time and address customer support issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alejandra B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandra B.") AB Alejandra B. Small-Business (50 or fewer emp.) 4/21/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Groove is an amazing platform" 5/5 What do you like best about GrooveHQ? What I like the most is that I can have an application in my phone, so that I can always be aware of the tickets I'm receiving, and is in real time. It makes everything easier. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? The only thing I would like is the space in the screen. But actually everything is perfect Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We received a lot of ticket in the company, so groove being so fast and with the application we can keep up with the tickets and provide a better service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Patrick N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick N.") PN Patrick N. Head of E-Commerce Small-Business (50 or fewer emp.) 6/29/2023 "Great customer service tool" 4.5/5 What do you like best about GrooveHQ? Great tool to manage all our CS queries in one place and the ability to create and use templated replies saves a lot of times. Useful chat and FAQ features too. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Forwarding emails without the history not as simple as could be Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Solving customer queries in an efficient manner Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sarah F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah F.") SF Sarah F. Small-Business (50 or fewer emp.) 5/10/2023 "Worry free communication" 5/5 What do you like best about GrooveHQ? No more sending emails back and forth internally. The Notes section is my favorite. My team and I can discuss one email in one place. I also appreciate the simplicity of the layout choices. And LOVE that there are choices! The Support team is super responsive and willing to take on new ideas and make changes when applicable. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I would love to be able to edit/delete NOTES. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Delegating tasks in internal team members. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 9/26/2023 "Easy to use Ticketing System" 5/5 What do you like best about GrooveHQ? I appreciate how Groove is easy to use either by communicating with clients and team members, searching for tickets, or organizing tickets. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? There is nothing I can think of at this time. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? There are no problems at this time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EA Emre A. Small-Business (50 or fewer emp.) 5/31/2023 "There is a fast support team and they take our suggestions into account." 5/5 What do you like best about GrooveHQ? There is a fast support team and they take our suggestions into account. We can get support for our operational needs at any time of the day, and they understand very well what we need and develop themselves. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Actually reporting side is not strong, and i cant having more details about productivity Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Groove resolves our communication with customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alexey P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexey P.") AP Alexey P. Small-Business (50 or fewer emp.) 7/11/2023 "Happy users since 2015" 5/5 What do you like best about GrooveHQ? Groove has replaced email for our communication with clients and suppliers. Looks and works like a chat for our agents and as a regular email for our clients - no "write your text above this line" and other mess in emails. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Some features take a long time to be developed. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? GrooveHQ has saved us from developing an inhouse solution to manage customer requests. Instead, we've integrated GrooveHQ into our system and focused on other priorities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MH Miranda H. Small-Business (50 or fewer emp.) 7/14/2023 "Groove has been easy and intuitive to use, great company email platform." 4.5/5 What do you like best about GrooveHQ? It's ability to link to other platforms. Sharable inboxes. Easy searchability. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Creating folders is not very intuitive.. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Groove HQ helps users to gain a better understanding of their productivity through conversation and productivity reports. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 2/1/2023 "Took a while but finally in the Groove." 5/5 What do you like best about GrooveHQ? The most helpful feature of Groove for my role at work is the visibility it provides for insights about our customers. In one place I can have access to previous conversations, chat insights, and browser history. The collaboration tools are a bonus; having the ability in the app to @ mention members of my team while having hidden notes to summarize communication has been vital to have a quick glance at previous conversations. The new option of Chat and the plug-in to merge our Instagram private mentions has assured we aren't missing communicating with our customers through all available channels. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? If I'm being honest, I have yet to find something I dislike about Groove. If anything, my pain points have been self-inflicted by my previous heavy use of the G-Suite family. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? The issue of continuity in customer-focused communication seems to be actualized in an "all-in-one" dashboard. Having everything within one window has supported my productivity without the need to swap back and forth between tabs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Adriana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adriana B.") AB Adriana B. Senior Account Manager Mid-Market (51-1000 emp.) 11/17/2022 "Easy ticket management for you customers" 5/5 What do you like best about GrooveHQ? Groove allows multiple people to manage your customer emails in an organised way so that everyone has visibility of their tickets and others plus what is next to do. It's easy to tag colleagues to ask for help or reassign tickets to others. You can do this between multiple inboxes too. We also have a custom profile set up for customer emails linked to our internal system which gives up key information in a glance while reading an email. Great system to be efficient and transparent working to together to help your customers. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? When being assigned a ticket if you are not logged in after log in it takes you to generic inbox rather than the ticket you originally clicked on in your emails. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It solves workflow for multiple people working in the same inbox of emails. This shows for people to work in different shifts or in our case Timezones to help customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about GrooveHQ? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about GrooveHQ ](https://www.g2.com/products/groovehq/discussions/new) GU Guest User What is GrooveHQ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-groovehq-used-for) [ View all Discussions ](https://www.g2.com/products/groovehq/discuss) ## Pricing Options Pricing provided by GrooveHQ. ### Starter $15.00 1 User Per Month ### Plus $25.00 1 User Per Month ### Pro $40.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/groovehq/pricing) GrooveHQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-help-scout) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-groovehq) ##### ##### GrooveHQ Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Productivity Tools Notes Internal Discussion Templates [ View More Features ](https://www.g2.com/products/groovehq/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) ##### Explore More [Which gym management solutions offer mobile access for distributed gym manager teams managing scheduling and member communications on the go?](https://www.g2.com/discussions/which-gym-management-solutions-offer-mobile-access-for-distributed-gym-manager-teams-managing-scheduling-and-member-communications-on-the-go)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Best digital signage software for small businesses](https://www.g2.com/discussions/what-s-the-best-digital-signage-software-for-small-businesses) [What are the most reliable and stable grant management solutions based on verified customer reviews from established enterprises?](https://www.g2.com/discussions/what-are-the-most-reliable-and-stable-grant-management-solutions-based-on-verified-customer-reviews-from-established-enterprises)[Which ESB platforms are most reliable for enterprise teams modernizing legacy mainframe systems into cloud architectures?](https://www.g2.com/discussions/which-esb-platforms-are-most-reliable-for-enterprise-teams-modernizing-legacy-mainframe-systems-into-cloud-architectures)[Pros and Cons Details](https://www.g2.com/products/groovehq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)