--- title: GrooveHQ Reviews meta\_title: 'GrooveHQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 195 reviews by the users' company size, role or industry to find out how GrooveHQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 195 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ View All Alternatives ](https://www.g2.com/products/groovehq/competitors/alternatives) # GrooveHQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by GrooveHQ but has limited features. Are you part of the GrooveHQ team? [Upgrade your plan](https://my.g2.com/groovehq/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. * * * Seller [GrooveHQ](https://www.g2.com/sellers/groovehq) Discussions [GrooveHQ Community](https://www.g2.com/products/groovehq/discuss) Languages Supported English Solution Type All-in-One Overview by Alex Turnbull (Founder & CEO, Groove) Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgroovehq%2Freviews%3Ffocus_review%3D9979631%26page%3D4%26product_id%3Dgroovehq) ## User Insights Average based on 195 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## GrooveHQ Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gravity Forms ](https://www.g2.com/products/gravity-forms/reviews) Show More ![Nerijus P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nerijus P.") NP Nerijus P. Senior Product Support Small-Business (50 or fewer emp.) 4/18/2023 "Goog platform for what we do" 4.5/5 What do you like best about GrooveHQ? I like that I can use webhooks to get notified about new tickets, also I am able to create tickets in Jira by adding a tag to the ticket. I also like the feature where I can snooze tickets that are not urgent, so I can get on with urgent stuff first. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? As we are a small team, we don't use it to its full potential. It dose the job and we are happy with it so far. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Once requests come in I or someone else in the team can look at the request and after investigation, we can quickly create a Jira ticket and include information from the groove ticket quickly. All we need to do is add some more details and we got to go. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 5/16/2023 "Wonderful Support Platform" 5/5 What do you like best about GrooveHQ? Groove has the best features of any support system I've tried. The features are helpful and plentiful without being too bloated or confusing. (My favorite feature is their Snooze option which helps me to keep track of tickets I need to follow up on.) It's great! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? There are no downsides I can find. Many other platforms are missing what Groove has that makes it great, but I can find no faults with Groove at this time. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Groove keeps tickets organized. It allows me to type internal notes on each ticket and then set it to Snooze for any amount of time that I choose, so it will appear in my inbox again when I need to follow up with the customer or follow up with our development team, etc. If I were to try keeping track of customer requests in regular email, it would never be as easy as Groove makes it. Some other support platforms are missing features that Groove has, so this is another reason we choose to use Groove. It's perfect for what we need it for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ID Iacopo D. Small-Business (50 or fewer emp.) 7/13/2023 "The one software to handle all your customer service messages" 5/5 What do you like best about GrooveHQ? I can have all email accounts, website widget messages and even social media dm in one place, where I can outsource customer service to a team member. As an online entrepreneur, this is a dream. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Not much to dislike. It does what it says on the tin, it's reliable and, most of all, simple. Not too many useless bells and whistles. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? I can have all our business email accounts under one software and I can assign tasks/notes to specific team members. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Oskar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oskar R.") OR Oskar R. Small-Business (50 or fewer emp.) 9/27/2023 "GrooveHQ the mail organiser" 5/5 What do you like best about GrooveHQ? all emails in one and ability to easily assign and cooperate between teammates Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? no period notifications for app (to enable notifications only during workdays at specified timeframes) Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? easy managing all help desk emails, assigning between people who can take right ticket Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CB Corinne B. Supervisor of Guest Services Small-Business (50 or fewer emp.) 2/27/2023 "Efficient and User Friendly Interface" 5/5 What do you like best about GrooveHQ? GrooveHQ provides many customizable options for you and your business. I appreciate the ability to create customized canned responses, leave notes, tag others in notes, and assign conversations to yourself or others with set notification boundaries. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? One downside I do not love, is not entirely Groove's fault. We as a company have many MANY inboxes and due to how they are linked I believe through Outlook, we cannot utilize auto responders. The other difficulty is when we COULD use auto responders, we'd have to go into each individual inbox to do so and couldn't set it across the organization. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? GrooveHQ is allowing us to communicate with our guests and allows us to respond to emails in an effective and efficient way. It is allowing us to use editable canned responses so we are not constantly re-typing the same thing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 4/17/2023 "Simple and Pleasant" 5/5 What do you like best about GrooveHQ? The platform is set up in a neat and simple layout. The setup is organized and user-friendly, with all the right tools to respond and save tickets, follow up with clients, and close them out once they are finished. Support has also been great, with quick responses from real, helpful people. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? It is essential to be able to send a client a PDF or pictures to help them with their issue. Large files can take a very long time to load, and sometimes uploading can stop in the middle without indicating whether the file can be uploaded or not. Maybe we would need to wait over an hour just so it could be declined for being too large. I'm hoping that Groove can increase file size limits and upload times. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Groove helps us listen to clients and their feedback. This platform also allows us to respond to our clients when they have issues so that we can take care of them and give them a better experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CS Craig S. Small-Business (50 or fewer emp.) 7/7/2023 "Best SaaS customer support service in the industry" 5/5 What do you like best about GrooveHQ? Simple to use, high adoption rate, reliable customer support and great searching capability Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? The apps for smart devices could be better - we struggle to get traction from our teams that are on the road with this. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We are an IT company and have various teams responsible for different tasks. We are not all based on the same office. We needed a system where our customers could reach out to us and we could manage, track and resolve the problem while it passed between various teams within our organization. We also need to be able to go back on history to analyse cases where things have gone well or badly Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 10/9/2023 "Groove is Useful for Our Business" 4/5 What do you like best about GrooveHQ? Keeps everything in one place, allows our team to establish workflows. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Looking back at message chains on tickets sometimes feels unintuitive however I am not sure how I would improve this. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? When we get inquiries via email in our shared inboxed we had no way to assign team members to respond. This resulted in a very unorganized effort from our team to address everything coming into our mailboxes. With Groove, when customers reach out to us we are able to assign their requests to the right people on our team and ensure we are responding in a timely manner. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AP Anessa P. Website Support Specialist Small-Business (50 or fewer emp.) 1/25/2023 "User-friendly system that makes support a breeze" 5/5 What do you like best about GrooveHQ? I recently transitioned into a support role at my company, and I am in awe of how easy ticket management is with Groove. I really like that you can leave internal notes and tag other team members. I also like that it doesn't alert the client when I close a ticket, and it will just pop up again if they ever reply. Another feature I like is its integration with Slack. In Slack you can get a high-level view of all the communication going on via Groove. Finally, I love that it shows you stats! There are so many other cool features, but at its core, Groove is very easy to use and I would definitely recommend it to any business in the market for this type of tool. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Drafting emails not connected to a ticket can be a bit of a pain sometimes. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Our agency receives a couple hundred support tickets each month, tickets that need to be sorted and sent to the right people. Rather than constantly forwarding emails back and forth, Groove allows us to quickly assign incoming tickets to the right team member, helping us sort through tickets quickly and help our clients sooner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JL Jennifer L. President / CEO Retail Small-Business (50 or fewer emp.) 4/28/2023 "Our experience with Groove has been amazing!" 5/5 What do you like best about GrooveHQ? Groove is easy to use, fast to configure, efficient, and perfect for both small and large teams. I'd recommend it to a company seeking a multi-seat, centralized customer service option. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? We've had a hard time getting the chat version of the software to work in Shopify and it's taken more time than I would prefer to configure the knowledge base. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Groove helps us to respond to customers in a trackable and efficient manner. Groove also ensures that we have a full audit log on everything that has happened with a customer. We use the recorded replies to make responses quick and efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ## Questions about GrooveHQ? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about GrooveHQ ](https://www.g2.com/products/groovehq/discussions/new) GU Guest User What is GrooveHQ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-groovehq-used-for) [ View all Discussions ](https://www.g2.com/products/groovehq/discuss) ## Pricing Options Pricing provided by GrooveHQ. ### Starter $15.00 1 User Per Month ### Plus $25.00 1 User Per Month ### Pro $40.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/groovehq/pricing) GrooveHQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-help-scout) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-groovehq) ##### ##### GrooveHQ Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Productivity Tools Notes Internal Discussion Templates [ View More Features ](https://www.g2.com/products/groovehq/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) ##### Explore More [Which gym management solutions offer mobile access for distributed gym manager teams managing scheduling and member communications on the go?](https://www.g2.com/discussions/which-gym-management-solutions-offer-mobile-access-for-distributed-gym-manager-teams-managing-scheduling-and-member-communications-on-the-go)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Best digital signage software for small businesses](https://www.g2.com/discussions/what-s-the-best-digital-signage-software-for-small-businesses) [What are the most reliable and stable grant management solutions based on verified customer reviews from established enterprises?](https://www.g2.com/discussions/what-are-the-most-reliable-and-stable-grant-management-solutions-based-on-verified-customer-reviews-from-established-enterprises)[Which ESB platforms are most reliable for enterprise teams modernizing legacy mainframe systems into cloud architectures?](https://www.g2.com/discussions/which-esb-platforms-are-most-reliable-for-enterprise-teams-modernizing-legacy-mainframe-systems-into-cloud-architectures)[Pros and Cons Details](https://www.g2.com/products/groovehq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)