GrooveHQ Features

Based on 47 GrooveHQ reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 66 GrooveHQ reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 67 GrooveHQ reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 51 GrooveHQ reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 67 GrooveHQ reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 70 GrooveHQ reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 74 GrooveHQ reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 78 GrooveHQ reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 78 GrooveHQ reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 69 GrooveHQ reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Based on 44 GrooveHQ reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 79 GrooveHQ reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 75 GrooveHQ reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information 55 reviewers of GrooveHQ have provided feedback on this feature.

Based on 73 GrooveHQ reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 40 GrooveHQ reviews.

Based on 39 GrooveHQ reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Based on 26 GrooveHQ reviews and verified by the G2 Product R&D team. Make and receive calls directly in the application. Track and record calls for analysis.

As reported in 50 GrooveHQ reviews. Provides a repository of information that can be used by those seeking support.

As reported in 47 GrooveHQ reviews. Makes articles in the knowledge base searchable on the web.

Optimizes the customer self-service experience on mobile devices This feature was mentioned in 30 GrooveHQ reviews.

As reported in 38 GrooveHQ reviews. Gives the user targeted, personalized results based on their activity or preferences

Based on 40 GrooveHQ reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Based on 38 GrooveHQ reviews. Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences 21 reviewers of GrooveHQ have provided feedback on this feature.

Based on 38 GrooveHQ reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 68 GrooveHQ reviews. Allows users to leave notes or comments on emails or relevant cases.

Provides a dedicated space or a thread feature that allows for long-form discussion. 67 reviewers of GrooveHQ have provided feedback on this feature.

Offer in-application assignment and task tracking functionality. 63 reviewers of GrooveHQ have provided feedback on this feature.

Allows users to create and follow predetermined workflows attached to actions. This feature was mentioned in 56 GrooveHQ reviews.

Allows users to create canned answers or templates for email responses. 68 reviewers of GrooveHQ have provided feedback on this feature.

Based on 53 GrooveHQ reviews. Integrates without outside software to provide additional functionality or pull information.

Based on 70 GrooveHQ reviews. Provides a tagging system to allow users to sort emails by relevant subject.

Based on 42 GrooveHQ reviews. Analyzes trends in email content and resolution.

Based on 49 GrooveHQ reviews. Tracks performance and productivity of users inside the application.

Based on 62 GrooveHQ reviews. Tracks email analytics like emails opened, how long the email was opened for, etc.

Allows users to generate text based on a text prompt. This feature was mentioned in 13 GrooveHQ reviews.

As reported in 12 GrooveHQ reviews. Condenses long documents or text into a brief summary.

As reported in 10 GrooveHQ reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives