The Smart Metering Operations Center that turns AMI data into real‑time decisions Grid SMOC is a standalone AI-enhanced Smart Metering Operations Center, built on a microservices architecture that ingests, visualizes and enables automation on data from every head‑end system, sensor and enterprise application connected to your network, giving you a single pane of glass for metering operations, field events and performance. Grid SMOC enables Real-Time Metering Operations: * Meter Data Collection SLAs: Ensure your Meter Data is complete and accurate, with AI-enhanced curve smoothing for missing / corrupted data & automated alerts for SLA Monitoring. * Exception Management: Surface and fix exceptions automatically, with deep integrations and interoperability with existing software and systems. * Balances & Loss Management: Identify loss sources, from ailing infrastructure or theft. Automatically surface meters showing current draw without billing details, and interface with WFM systems to assign fixes. * Central Event Management: Stream high‑frequency data events from smart meters and other edge devices for simulation, automation and control. * Business Process Automation: Detailed workflows enable automated responses to data triggers. Send alerts, get approvals, assign work, all in the blink of an eye, without any human intervention needed. With Grid SMOC, you have complete Network Visibility & Control: * Device Communication & Health: Manage and monitor the health of your network and its components, in real time. * Network Topology Mapping: Display all asset locations, status and connections directly on interactive maps, and add in data layers like outages and voltage heat‑maps. * Renewables & DER Integrations: Balance behind‑the‑meter PV, batteries and resources alongside traditional assets, across multicloud or hybrid deployments. * GIS-Based Asset Monitoring: Log every asset's exact location, track statuses and schedule maintenance, all on interactive map visualizations. Grid SMOC also provides Intelligent Analytics & Optimisation * Consumption Monitoring: Get a real-time view of consumption, or track back to see historical patterns, as you need it. Slice and split the data any way you need to. * Reliability Indices: Surface key KPIs and ensure your infrastructure is robust, identifying weaknesses and potential failures by mapping asset reliability. * Fault & Fraid Prevention: Proactive monitoring for statistically significant changes in consumption allow for advanced fraud protection, while advanced signal processing allows soon-to-fail components to be identified. * Customer Segmentation & Intelligence: Slice and compare consumer data by any number of variables including consumption data, location, or any other metric. How to get started with Grid SMOC? Here's the onboarding timeline: Step 1 Sandbox Enviroment View a detailed demo and play around with Grid SMOC to get an idea of how it works. Step 2 Workshop Join us for a detailed workshop where we jointly identify key use cases and prioritize them Step 3 Config & Setup The shortest step here! We typically deploy new accounts in days. Step 4 Admin Training Grid utilizes a 'train the trainer' approach with detailed sessions for admin users. Step 5 End User Training Grid utilizes a 'train the trainer' approach with detailed sessions for admin users.