Greetly Reviews & Product Details

II
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

"Greetly helped reduce our overhead costs since it handles visitors logging, documents signing, pre-registrations, host notifications and many more! Having worked in IT for more than 10 years, I am quite meticulous when new software is rolled out in our infrastructure however Greetly, a visitor management system, greatly exceeded my expectations and is definitely worth its weight in gold!" Review collected by and hosted on G2.com.

What do you dislike?

None so far because the whole installation process and integration to our company is so convenient and fast Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Greetly is very easy to set up and use. We got Greetly up and running in a matter of minutes. The set up flow is intuitive and customizable to fit your business needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It had all the required features such as email alerting, vendor logging and sending SMS to employees resulting in higher productivity rates! Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
edit

G2 recently named Greetly "BEST ROI" in the visitor management category. We are so glad your workplace has experienced that level of efficiency gains. We know you are busy so thank you for finding time to leave a review.

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Greetly Overview

What is Greetly?

Greetly is the only fully customizable visitor management system serving enterprise and SMB clients across the globe. Greetly's digital receptionist app saves valuable time and dollars by modernizing customer’s office receptionist capabilities by managing their visiting customers, vendors and interview candidates, as well as package and food deliveries, facility tours, secured facility entry/exit and more. From instant visitor notifications and collecting eSignatures, to printing visitor badges, Greetly can be customized to the branding and unique receptionist needs of every work environment. Greetly’s solutions are used by several brands including DHL, Office Evolution, the United States Airforce, the Dallas Cowboys and Randstad. The company was named “Best ROI” by G2 and a Key Company within the visitor management space by QY Research. To learn more, visit https://www.greetly.com/.

Greetly Details
Website
Discussions
Greetly Community
Languages Supported
Danish, German, English, French, Spanish, Chinese (Simplified)
Product Description

Virtual receptionist ipad app

Seller Details
Seller
Greetly
Company Website
Year Founded
2014
HQ Location
Chicago, IL
Twitter
@Greetly
182 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Spencer L.
SL
Overview Provided by:
Spencer Lee
Regional VP at Alphonso Inc.
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Greetly Screenshots

Greetly Demo - greetly-ipad-receptionist-1
Greetly Demo - greetly-ipad-receptionist-2
Greetly Demo - greetly-ipad-receptionist-4
Greetly Demo - greetly-ipad-receptionist-5
Greetly Demo - greetly-ipad-receptionist-4
Greetly Demo - Greetly-ipad-receptionist-6
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Greetly Reviews

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Jim K.
JK
President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Greetly is easy to setup and use and integrates into other APIs easily, too. The pricing is simple to understand, and they allow unlimited users. Plus it's very secure. Reports are easy to pull, and everything is in the cloud. Review collected by and hosted on G2.com.

What do you dislike?

I wish it was open source, just to see how some features are implemented. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When visitors arrive at my office, Greetly gives them a simple but secure system for checking in. It's nice not to have someone working a front desk, distracted every time a client or vendor comes in for a meeting. Name badges are printed, and the employee is notified that a visitor is waiting. It really simplifies a process that used to require a human receptionist, and nicely. Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
edit

Jim, we are so excited to serve you and your visitors. We are appreciative you found some time to leave a review of your 5-star experience saving time and money with Greetly. Thank you!

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Zack H.
ZH
Co Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

No one in our organization needs to manage the front door. Everything kind of works itself out, very efficiently, without any of our team spending time managing our visitors. Review collected by and hosted on G2.com.

What do you dislike?

Can't really think of anything. It does what it's supposed to. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We don't have to pay so much attention to our visitors and deliveries now. We continue focusing on our work while Greetly handles the front door traffic. Makes our team much more efficient. Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
edit

Thank you Zack for being such a loyal Greetly client and for your kind review. G2 named Greetly "Easiest to use" and it seems that has been your experience too. We are honored to serve you and your visitors.

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CE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Starting a new business is not always as easy as you can imagine, and overall when you depend in someone to handle you customers this becomes even harder, My last receptionist recomneded Greetly and since then the ammount of work has being reduced in a big way for her and for me. Review collected by and hosted on G2.com.

What do you dislike?

I am not a tech savvy woman, so at the begining it was a little bit difficult to use, however with the help of all my team we managed to implement the app in a few days and now the work has being reduced in a huge way you cannot imagine. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The time you spent time to being organized the traditional way is out of business now a days with everyone so involved in thecnology so if you want to be in the same path you have to use these types of apps Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
edit

Carmen, thank you for taking the time to review Greetly. We appreciate your support.

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Akshay K.
AK
Marketing Manager
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I really like the functionality of this app as everything is customizable. We use this software on regular basis and it really save our time and money. Review collected by and hosted on G2.com.

What do you dislike?

I did not find anything that I dislike as this software saves time and money thats most important for any business. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Must use this software to get the real value of your time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It saves time, Money and most important thing is its easy to use. Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
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Akshay, thank you for finding the time to review Greetly. We are glad to hear you are having a 5-star experience.

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Matthew E.
ME
Sales Manager
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

This is an amazing app with excellent features. Review collected by and hosted on G2.com.

What do you dislike?

I have not had any issues with this app so far, so I can say that i do not dislike anything so far Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not consider it just do it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time management and resources, we don't have to spend a lot of time finding crucial information, Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
edit

Matthew, it is a pleasure supporting your business. G2 said Greetly had the Best ROI and it looks like that is your experience too. Thank you for making the effort to leave a review.

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Jennifer Jackson J.
JJ
Medical Doctor
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The Reception App is a new experience with consistent information, The level of customization and ease of use is amazing. Review collected by and hosted on G2.com.

What do you dislike?

I dont have any complaints about this app yet, keep the good work Review collected by and hosted on G2.com.

Recommendations to others considering the product:

don't think it to much, just use it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time and costs, its easy to implement and use. Review collected by and hosted on G2.com.

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Response from Dave Milliken of Greetly
edit

Greetings Jennifer, a sincere thank you for taking the time to review Greetly. Best of success to you and your organization.

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Viktoriya O.
VO
Office Administrator
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Easy to navigate menu, customization for your company's needs, user friendly design, multiple ways of receiving notifications. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing to complain about at this time. If anything comes up, I will update my review. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a small company with not too many visitors. Greetly perfectly fulfills the role of a front desk assistant. Also, since we are a technology company, Greetly helps us demonstrate to our clients how technology can be really beneficial for a business. Review collected by and hosted on G2.com.

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Response from Dave Milliken of Greetly
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Viktoriya, we appreciate you using Greetly and leaving us such a positive review. We are excited to support you and your visitors.

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Yousaf K.
YK
Manager
Market Research
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

This app “Greetly” is indeed a user friendly application for every new or old businesses. This great app is easy to operate and troubleshoot is so user friendly. Online support / help is also remarkable Review collected by and hosted on G2.com.

What do you dislike?

I am, generally fully satisfied with the performance of the app and access to its options. Amazing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is saving precious time and money. Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
edit

Yousaf, G2 said Greetly is the "easiest to use" visitor app. It sounds like you echo that compliment. Thank you for sharing your experience with this community.

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Manuel Rodrigo E.
ME
Escalations Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's reliable and simple amazing and simple to setup Review collected by and hosted on G2.com.

What do you dislike?

I'd like to be able to change the colors in some options Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Data storage and time. Review collected by and hosted on G2.com.

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Response from Dave Milliken of Greetly
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Manuel, it is a pleasure providing visitor reception software for you and your organization. Thank you for the opportunity to serve.

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EI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Meant that you did not need your receptionist to be present when guests arrived at the office. Seemed like an easy product to implement. Review collected by and hosted on G2.com.

What do you dislike?

Didn't always work, especially when delivery people came or if guests came and didn't know the name of the person they were seeing. You still sort of needed front desk help. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's sometimes useful, but not sure if it could fully replace your front desk personnel. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were looking to replace having our office manager also double as a front desk manager. We saw some benefits, but there were also times when guest didn't use it or the iPad was down and we still need someone at the front desk. It couldn't fully replace it. Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
edit

So sorry your experience was less than 5-stars. As you can see from the rest of the reviews we strive for -- and often achieve -- better than the experience you described. If there is anything we can do to better support your workplace please contact us at success@greetly.com.

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Veronica H.
VH
Facilities Manager
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

we recently launched Greetly here at the business We have seen a major increase in productivity with Greetly handling visitor reception Review collected by and hosted on G2.com.

What do you dislike?

No comments for this section, everything is working fine. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are struggling with time management, this is the app you need to use, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Training time, data management, Report Generation. Review collected by and hosted on G2.com.

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Response from Dave Milliken of Greetly
edit

Veronica, We know you are busy so thank you for carving out the time to review Greetly. We appreciate your feedback and support of our digital reception app.

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Ken N.
KN
Systems Engineer Consultant
Banking
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Everything is customizable . Love the check-in feature along with the other features. The ipad gives the Greetly app a very sleek look. Great customer support. Review collected by and hosted on G2.com.

What do you dislike?

Currently there isn't anything I dislike. Maybe the look can improve but it has everything that I need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Streamlining the repetitive tasks to free up admin's to do more important things. Review collected by and hosted on G2.com.

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Response from Dave Milliken of Greetly
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Thank you Ken for your consistent support of Greetly's digital reception app.

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MA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Took away the need of a receptionist at our startup. Easy interface. Review collected by and hosted on G2.com.

What do you dislike?

Couriers and delivery men never used it. Only good for interviews/guests. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have a lot of couriers/deliveries, may not be for you. GREAT for interviews and visitors. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Need of a reception without the payroll. Exactly that, guests can come into the office and check-in. Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
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Thank you Mark for sharing your great Greetly experience. If we can do anything to earn that 5th star please contact me anytime.

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UW
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love that the software is easy to use and is super user friendly Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the system runs a little slow Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There have been many benefits Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
edit

Greetings and thank you for the kind words about our visitor management system. If we can assist with system speed please contact us at sucess@greetly.com.

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EC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Easily customizable to our requirements and easy to use for our end-users Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike yet - if I discover something I will update our review Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is very easy just to try this out - you can sign up for a free trial and see how easy it is to use. We did it because we had nothing to lose and needed to consider an employee filling this need or something hopefully less costly. This fit the bill for us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Makes my team more efficient saving us time and money. Review collected by and hosted on G2.com.

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Response from Dave Milliken of Greetly
edit

Thank you for the kind review. We couldn't have said it better ourselves.

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dungu h.
DH
Freelance Web Designer
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Its making clients information management easy in handling Review collected by and hosted on G2.com.

What do you dislike?

Not yet got one, it has been working well so far Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try, you will evidence it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

customer related service improved Review collected by and hosted on G2.com.

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Response from Dave Milliken of Greetly
edit

Thank you for the opportunity to serve your organization and for this review. We appreciate the support of Greetly users such as yourself.

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JG
Private Practice
Mental Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Convenience and organization at a very reasonable price Review collected by and hosted on G2.com.

What do you dislike?

It was difficult to acclimate all of my patients to the system at first. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Notifications of patients waiting in waiting room. Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
edit

Thank you Jason for your kind words about Greetly. We are honored to serve you and your guests.

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IN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Fast and easy to use to check in guests. Review collected by and hosted on G2.com.

What do you dislike?

Everything worked fine so far. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Fast registration and a great customer experience Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
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Thank you for taking time out of your busy day to review Greetly's visitor check-in app. We are so excited we are achieving your needs.

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EG
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We recently employed Greetly to improve our reception experience. Our visitors really enjoy using Greetly - it turned the task of checking in into a game. The product is white labeled and can be customized to fit our branding and some of the unique reception needs of our office. Setting up the app took just a few minutes in their easy to use setup wizard, which is especially impressive given the level of customization the product allows. We have contacted the company a couple of times with questions and have found their customer service to be impeccable. Overall, Greetly has been a great experience. Review collected by and hosted on G2.com.

What do you dislike?

Not really a Greetly issue, but it would be great if the iPad were bigger. We also had to replace the iPad's power cord because our cleaning crew ran over it and it stopped charging the ipad after a few months of use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great product at a minimal cost. Definitely try Greetly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Greetly is a cost effective digital visitor management system. Greetly has all of the features we want at minimal price. Their hardware/software total solutions make this even more of a no brainer. If you are looking to create great first impressions at a great price, I highly recommend Greetly. Review collected by and hosted on G2.com.

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Response from Dave Mills of Greetly
edit

G2 called Greetly "Easiest to use" in the visitor management category. It sounds like that has been your experience too and we are so happy to hear that. Thank you for sharing.

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Greetly Comparisons

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Greetly User Ratings

9.8
Ease of Use
Visitor Management Average: 9.2
9.7
Quality of Support
Visitor Management Average: 8.7
9.9
Ease of Setup
Visitor Management Average: 8.6
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