KP

Kayla P.

Assistant

Medical Practice

Small-Business (50 or fewer emp.)

7/25/2018

"Not User Friendly"

2/5

What do you like best about PrimeSuite?

It is convenient because it’s can be used to store patient information in the computer as opposed to having paper charts. Review collected by and hosted on G2.com.

What do you dislike about PrimeSuite?

The system is not user friendly and I often have issues finding patient information, especially when needed in a timely manner. Review collected by and hosted on G2.com.

Recommendations to others considering PrimeSuite:

Keep in mind that the system is not user friendly and takes a lot of getting used to, but a much better option than using paper charts. Review collected by and hosted on G2.com.

What problems is PrimeSuite solving and how is that benefiting you?

Often our patients get frustrated when we aren’t able to give them information in a timely manner. However, it is more efficient than using paper charts and much easier to access by multiple people at once. Review collected by and hosted on G2.com.

AM

Andrew M.

Community Impact Coordinator

Retail

Small-Business (50 or fewer emp.)

4/15/2018

"An archaic mess that needs to be put down."

1.5/5

What do you like best about PrimeSuite?

There is not much that I like about this software at all. However, the fact that when you type in a zip code it assumes the city and state is very nice. Also it is pretty reliable, for the little that it does. Review collected by and hosted on G2.com.

What do you dislike about PrimeSuite?

You have to click so many times. The design is very old and reminds me of a mid 1990s Macintosh. Not at all user friendly, and quite glitchy. The scheduling aspect is very difficult to work with and you always end up having to refresh and re-select different parts every time you use it. Review collected by and hosted on G2.com.

Recommendations to others considering PrimeSuite:

There have got to be many other softwares for medical management and scheduling, this one seems ancient. Go ahead and keep looking until you find a software that is more user friendly for you. This one in particular seems like it is way behind in the field. Other companies probably have much better options and areas where you can move through your scheduling much more seamlessly and without the inconvenience. Review collected by and hosted on G2.com.

What problems is PrimeSuite solving and how is that benefiting you?

Scheduling appointments and entering information for patients within a medical setting. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

12/15/2018

"Great and tome saving "

5/5

What do you like best about PrimeSuite?

The layout and design are easy to use and make sense for the end user Review collected by and hosted on G2.com.

What do you dislike about PrimeSuite?

There is nothing I dislike, I think this company is doing a great job as is Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

3/16/2018

"Definitely NOT good for an FQHC - would be OK for a stand-alone practice though"

0.5/5

What do you like best about PrimeSuite?

One of the few good things about PrimeSuite is that it has the ability to capture and display a "Preferred" name. Review collected by and hosted on G2.com.

What do you dislike about PrimeSuite?

PS Can't display lab values along with dates that the value was collected. It has limited ability to cross-reference different data tables when trying to run reports (you'll literally need to know how to write SQL Statements to get the info you need all in one report). It maps natively to ICD-9 codes and only seems to overlay ICD-10 codes, there doesn't seem to be any native ICD-10 mapping. There is very little support if you are an FQHC (Federally Qualified Health Center) that is running this software. Areas of the program can't be locked down (i.e. the FQHC module) and any user could tamper with the FQHC structured back-end data if they really wanted to sabotage the organization. The user-end security is rudimentary and basically if you build a user profile, they have access to mostly all areas of a patient's chart. Review collected by and hosted on G2.com.

Recommendations to others considering PrimeSuite:

Consider other EMR Software like NextGen or eClinicalWorks. Review collected by and hosted on G2.com.

What problems is PrimeSuite solving and how is that benefiting you?

We use PrimeSuite as our Electronic Medical Record, however it is bulky and outdated. The billing end is laborious if you are an FQHC and mostly all charges have to be hand-keyed manually for billing to be processed correctly. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

4/6/2018

"Not always the Easiest"

3/5

What do you like best about PrimeSuite?

I like that it provides a lot of information about the person and easily shows previous and future appointments that the patient has. Review collected by and hosted on G2.com.

What do you dislike about PrimeSuite?

It can sometimes be confusing about which appointments patients have had, usually because user error so it is not completely the software's fault. Review collected by and hosted on G2.com.

Recommendations to others considering PrimeSuite:

We use this software in order to schedule, track patient appointments, and see the progress of our scheduled patient visits. Administrators can block off times so other employees can see when and when not to schedule a patient which is a good thing to have. However, I would suggest a different software if there will be a lot of patients considering there seems to be a lot of bugs. I know our office has had a lot of difficulty of the software deleting things or certain appointments disappearing. I will say user error could be part of the issue but I know it isn't always the easiest to use. Some people on the clinical team have used other systems that they enjoyed more and they felt were easier to use. I typically use Greenway for scheduling reports and those are not very easy to pull. I use a remote desktop in order to access Greenway so that is part of the problem but even then the reports are not always simple to retrieve. Review collected by and hosted on G2.com.

What problems is PrimeSuite solving and how is that benefiting you?

Our company uses this software to track and schedule patients for office visits. It is nice to easily check in a patient and check out a patient and it is also pretty simple to find all the information you need about a patient. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/16/2018

"Greenway"

2.5/5

What do you like best about PrimeSuite?

It is easy to access and login to system. Review collected by and hosted on G2.com.

What do you dislike about PrimeSuite?

Simple tasks like printing are made much more complicated because of the amount of steps it takes to get to certain pages. Review collected by and hosted on G2.com.

AM

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

8/7/2018

"Receptionist loves greenway"

4.5/5

What do you like best about PrimeSuite?

I liked how I could organize the appointments and customers easily Review collected by and hosted on G2.com.

What do you dislike about PrimeSuite?

It’s a little hard to learn and get used to Review collected by and hosted on G2.com.

KM

Kelly M.

Medical Receptionists

Medical Practice

Mid-Market (51-1000 emp.)

4/13/2018

"Greenway Health.. mehh"

2/5

What do you like best about PrimeSuite?

ease of refilling meds

ease of registering patients Review collected by and hosted on G2.com.

What do you dislike about PrimeSuite?

cant print face sheet to include Pharmacy Review collected by and hosted on G2.com.

BM

Brittany M.

Mid-Market (51-1000 emp.)

4/16/2018

"Greenway"

3.5/5

What do you like best about PrimeSuite?

I like how easy it is to adjust templates. Review collected by and hosted on G2.com.

What do you dislike about PrimeSuite?

I dislike how things have to be very specific. Review collected by and hosted on G2.com.

GJ

Gary J.

IT Systems Administrator

Mid-Market (51-1000 emp.)

11/16/2017

"Medical Practice Management"

1.5/5

What do you like best about PrimeSuite?

Vendor support is excellent. GUI is laid out very well. Review collected by and hosted on G2.com.

What do you dislike about PrimeSuite?

Client installation processes. Requires old outdated software (AdobeSVG) as prerequisites. Doesn't work as well on big high def monitors. New versions have not met date expectations. Updates are late that might cause fines on the practice. Review collected by and hosted on G2.com.