The best part about Intergy is the system layout, there are static headers that run across the top at all times allowing you to easily access different areas of the system quickly and efficiently. I really like how they setup the patient hub, after opening an account you can easily access demographics, accounts ledger, claims management, statements, and much more. They have one of the better account ledgers I have worked with, I really benefit from the different layouts they offer within the account ledger, for example I can see open balances or if I want more detail I can select itemized open balances or historical balances under the patient or insurance. Payment Posting and Claims Management are also extremely simple and utilize a batch style format like most other RCM systems, but their layout is what makes this system stand out among the competition. Review collected by and hosted on G2.com.
For some reason we could never successfully load our payer fee schedules into the system to help us take adjustments on the frontend and reduce backend manual labor at time of posting. The system may have the ability to do so, but we were not able to utilize it properly even with the help of their support team. They provide too many areas within a patient's account to leave notes rather than one central place for the entire team to review, which results in team members missing important information notated in other parts of the system. The reporting does not export to Excel in an easy to manipulate format, instead you have to manually edit the reports to be able to properly analyze them from a pivot table for example. Review collected by and hosted on G2.com.