--- title: Greenhouse Reviews meta_title: 'Greenhouse Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3968 reviews by the users' company size, role or industry to find out how Greenhouse works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 3968 scale: '5' date_modified: '2026-08-13' parent_category: name: Talent Acquisition Suites url: https://www.g2.com/categories/talent-acquisition-suites --- # Greenhouse Reviews **Vendor:** Greenhouse Software **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.4/5.0 **Total Reviews:** 3,968 ## About Greenhouse Greenhouse is more than an ATS – they’re a true hiring partner that gives companies of all sizes everything they’ll ever need to get measurably better at hiring. With Greenhouse, organizations can cut recruiting costs and ensure every hire is the right hire. Their industry-leading, AI-powered software supports every stage of the hiring process, from sourcing to onboarding, empowering companies to hire top talent quickly, consistently and fairly – today and as their business grows. With a structured hiring approach at its core, Greenhouse makes it easy to define the role, requirements and attributes of a successful candidate before a job is posted, enabling internal alignment and more confident, data-driven decisions. Greenhouse Real Talent™ enhances this process by helping teams identify and prioritize real, qualified candidates while detecting fraud, spam and impersonation attempts. They’ve helped over 7,500 companies across diverse industry verticals and scaling goals turn talent into a strategic advantage, so they can be ready to hire for what’s next. Some of the most successful companies, like Hubspot, Block, NFL, Lyft, Trivago and HelloFresh, use Greenhouse for data and guidance on the behaviors and capabilities they need to improve their overall hiring performance. They have also received numerous awards showcasing their commitment to product innovation and great hiring, including: G2 Top 50 Best HR Products (2025), G2 Best Enterprise Products (2025), Fortune Best Workplaces (2019–2024) and Inc. 5000 (2018–2024). © 2024, Greenhouse Software, Inc. All rights reserved. "Hire for what's next," “The/Your all-together hiring platform,” "Talent Makers" and the G Logo are trademarks of Greenhouse Software, Inc. ## Greenhouse Pros & Cons **What users like:** - Users appreciate the **ease of use** of Greenhouse, noting its intuitive interface and streamlined processes for efficiency. (868 reviews) - Users love the **easy integrations** with other tools, enhancing customization and streamlining candidate management. (467 reviews) - Users appreciate the **intuitive and easy-to-navigate UI** of Greenhouse, enhancing their daily recruitment tasks effortlessly. (446 reviews) - Users appreciate the **user-friendly interface** of Greenhouse, facilitating easy edits and quick data exports. (394 reviews) - Users find Greenhouse to be **intuitive and easy to use** , enhancing their overall experience with its user-friendly design. (390 reviews) - Users appreciate the **helpful support team** of Greenhouse, providing reliable assistance and customization options for their hiring processes. (367 reviews) - Customizability (354 reviews) - Customer Support (313 reviews) - Efficiency (308 reviews) - Time-saving (307 reviews) **What users dislike:** - Users express frustration with **limited customization** options, particularly in reporting and scheduling features, impacting their workflow. (364 reviews) - Users find the **missing features** in Greenhouse frustrating, as they hinder efficient candidate management and tracking. (274 reviews) - Users find Greenhouse's interface **not intuitive** , requiring excessive clicks and causing frustration during navigation. (258 reviews) - Users find Greenhouse **not user-friendly** , especially due to clunky scheduling and confusing navigation for new users. (237 reviews) - Users find the **candidate management process less intuitive** , struggling with missing information and managing multiple job applications. (214 reviews) - Users find the **learning curve steep** with Greenhouse, due to its clunky customization and confusing features. (201 reviews) - Lack of Clarity (192 reviews) - Navigation Difficulty (175 reviews) - Integration Issues (163 reviews) - Scheduling Issues (160 reviews) ## Greenhouse Reviews ### 1. Valuable Features Marred by Poor UX **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Greenhouse?** I like being able to tag candidates. This feature makes Greenhouse more valuable because it helps us with future leads. Often there isn't a need for a candidate we find on LinkedIn or whatnot, but they do show future potential. We know we will open that role at some point, so being able to tag accordingly (ie-Illustrator) on their profile once we add a prospect is convenient. **What do you dislike about Greenhouse?** Greenhouse's user experience is quite poor from my experience. As a digital product agency that's focused on user experience, I find that Greenhouse's user experience doesn't feel intuitive at all. When I'm going through my workflow, things just aren't where you expect them to be, and I don't really understand how to set things up. It's clunky and feels like it needs a whole overhaul. **What problems is Greenhouse solving and how is that benefiting you?** I use Greenhouse as an applicant tracking system, helping us keep track of all candidates. Its tagging feature is valuable for managing future leads, allowing us to tag candidates who may fit future roles conveniently. ### 2. Still Room to grow **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Greenhouse?** It seems to be liked by Recruiters and people who use front-end. Integrations with some tools run smoothly **What do you dislike about Greenhouse?** The lack of customization opportunities and backend possibilities. Also how slow the connectors are. **What problems is Greenhouse solving and how is that benefiting you?** Enabling others to access Greenhouse data and systemic functionality, as is my job. ### 3. Robust Features with Integration, But Needs Better Candidate Search **Rating:** 2.0/5.0 stars **Reviewed by:** Tati O. **Reviewed Date:** November 18, 2025 **What do you like best about Greenhouse?** I really appreciate the scorecard system in Greenhouse. It presents interview prep, job details, and resumes seamlessly, all accessible with just a touch of a button, which is incredibly efficient. I also love the integration with BrightHire, as it complements the functionality of Greenhouse perfectly. Being able to click a button and have all answers, questions, and information ready in a structured manner is a huge time-saver and enhances productivity. This feature relieves me from the hassle of manual notes and makes the entire recruitment process smooth and efficient. Additionally, the straightforward setup and ease of access to the system further enhance its usability, allowing me to focus more on hiring and less on logistical barriers. **What do you dislike about Greenhouse?** I find it challenging to evaluate candidate profiles effectively. It's difficult to locate candidates already in the system, and reviewing them is not as straightforward as I would like. This aspect of the candidate evaluation process is particularly cumbersome and needs improvement. Additionally, the innovative evaluation during the initial setup was hard, along with assessing the end dates in the pipeline. **What problems is Greenhouse solving and how is that benefiting you?** Greenhouse streamlines interview preparation by organizing scorecards and hiring manager's notes, making the process seamless. The integration with BrightHire automates answer documentation, allowing me to focus on evaluating candidates without manual note-taking. ### 4. Greenhouse Review **Rating:** 2.0/5.0 stars **Reviewed by:** Nikolai T. | Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Greenhouse?** I like that it will track applicates per job posted. **What do you dislike about Greenhouse?** It does not have a Do not use future, only a do not contact for email. Should be clear when a candidate we have talked to and had a bad experience with is a DNU. I dont like when your browsing applicants you can not continue past 30 resumes. i dont like when you merge a duplicate profile that it brakes the search to tab through the 30 candidates. You cant search numbers really in greenhouse, it has to be a specific format or it wont find it, even then with correct numbers often it wont find it. Search partial names and most of the time it wont find your candidates. duplicate profiles pop up all the time and they just use a different email but they stem wont show as duplicate profile, greenhouse should have a way of identifying if resumes are similar based on a name. Have an easier way to merge profiles that they system does not automatically detect. **What problems is Greenhouse solving and how is that benefiting you?** Its just a regular ATS to me helps pull in applicates into the system, not all that different from competitors. It helps me in my day to day. ### 5. Rich product but very poor user experience **Rating:** 1.5/5.0 stars **Reviewed by:** Damien P. | Director of Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Greenhouse?** Initial setup is quick, ability to configure the system, design is clean and uncluttered. **What do you dislike about Greenhouse?** The user experience is just terrible. Everything takes many clicks, there is no keyboard short cuts for important actions. The platform over complicates experience for simple frequent tasks such as application review, booking interviews, rejecting candidates. Important information is never found in a single place and always require multiple clicks. Web interface does not work on mobile. There is no way to simply advance or reject a candidate with the keyboard, making application review a real pain. Filtering profiles is just not user friendly and a real pain. Custom profile fields is cumbersome to use. Mass rejecting candidates requires typing "reject seventy four candidates" AND check a confirmation box AND click a button. Templates management is extremely non intuitive, no way to share them across teams, only company wide or individual. There is no feature (AI powered or rule based) to help speed up users workflow. Basically this is a tool for large bloated recruiting teams designed to justify hiring teams HC, having dozens of users spending their days clicking everywhere rather than getting actual work done. **What problems is Greenhouse solving and how is that benefiting you?** Apart from Office and Calendly integration, Green house is causing more problems than it solves. **Official Response from Nisha Gutterman:** > Thank you for taking the time to share your feedback — we truly value insights like yours as they help us improve the user experience. I wanted to address some of your concerns and share a few helpful tips. Greenhouse does offer a variety of keyboard shortcuts designed to streamline your workflow across key areas of the application, including the Recruiting dashboard, candidate profiles, and application review pages. Additionally, our Command Palette is a powerful tool you can access from anywhere in the app with a simple shortcut, helping you take quick action without leaving your keyboard. We understand that "important information" can vary based on role and workflow. To help with this, the Greenhouse Recruiting dashboard surfaces key tasks across all jobs in one centralized place—making it easier to focus on what matters most to you. Regarding candidate decisions, we do offer shortcuts to help you advance or reject candidates efficiently, allowing you to move through your queue without switching to your mouse. We’d love to make sure you’re getting the most out of the platform. I’ll have your account team follow up to walk you through these features and answer any questions. You're also welcome to reach out via our in-app chat support anytime! Thanks again for your thoughtful feedback, Damien — we’re always here to support you. ### 6. Tricky to use **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Greenhouse?** Old UX is good. Keep that only. Dont involve new UX **What do you dislike about Greenhouse?** The new UX is poor. Keep the Old UX. it is simple **What problems is Greenhouse solving and how is that benefiting you?** The duplicate of candidates is solving while using Greenhouse. ### 7. Too many clicks **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Greenhouse?** The scorecards function is helpful to use with hiring teams. **What do you dislike about Greenhouse?** The UI is unintuitive. You have to click at least 20 times to get anything done. Basic reporting is a pain. **What problems is Greenhouse solving and how is that benefiting you?** Greenhouse keeps all my candidates in one place but there isn't a way to see all my candidates in play. I have to click in individually by role. ### 8. aesthetic **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Greenhouse?** the quick view on right of tags, follow up **What do you dislike about Greenhouse?** the overall Aesthetic, feel highlighting areas or bolding text could draw more attention when navigating. The email address within details should be populated under the name title. The overall feel is clunky, too many clicks to review a candidate, to review scorecards. A nice intro snapshot view with candidates name: Horizontally highlighting name and bulleted list of jobs and status of those applications, with an emoji linking to resume **What problems is Greenhouse solving and how is that benefiting you?** integrates with GEM ### 9. Effective and reliable but lacking notable improvements **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Greenhouse?** Greenhouse does a great job in helping us post our jobs easily, track candidate activity, submit scorecards, and send offer letters. Greenhouse allows us to integrate with so many other tools and enables us to set up integrations really quickly. Customer support is responsive over chat and email. **What do you dislike about Greenhouse?** The Greenhouse UI hasn't changed much since I started using it six years ago. Unfortunately the recent profile changes have made it more difficult to navigate. While Greenhouse releases various new features, they are not always as customizable or as helpful as you need them to be. For example, in dashboard reporting, you can only filter on a few select fields. This is true for custom reporting as well, so you to manually manipulate the data in excel/sheets or determine it's better to use another analytics tool instead of the native Greenhouse reporting. **What problems is Greenhouse solving and how is that benefiting you?** It's helping us maintain some positive candidate relationships. We are able to track candidates in process and ensure timely decision-making, and communicate accordingly. We are able to stay organized as a team and deliver on hiring goals. ### 10. Greenhouse has lots of shortcomings **Rating:** 2.0/5.0 stars **Reviewed by:** Tatiana B. | Owner, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Greenhouse?** It's workflow based like most ATSs and the learning curve on basic tasks was fine. **What do you dislike about Greenhouse?** I can't just see everyone that needs action very easily. Some of my jobs show candidates that have already interviewed but need a next step, but some don't. I have to click into the candidate file to see it, unless I pull a report, but those are unreliable. It's hard to find a lot of features, like where can I see the contents of a take home test. The new redesign is completely counterintuitive and I don't want to use it, ever. **What problems is Greenhouse solving and how is that benefiting you?** Keeping track of candidates, like any ATS ### 11. Has lots of potential but very clunky **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Greenhouse?** Lots of functionality and features able to use it across the wider businesses **What do you dislike about Greenhouse?** Very process driven, is not a flexible system and is very clunky. A lot of the logic requires a lot of clicks instead of being a streamlined standardised process. The system is not intuative and even with the new UI is outdated - much better than the old profile Lots of expected behaviour does not work as expected **What problems is Greenhouse solving and how is that benefiting you?** Recruiting ### 12. Service has really fallen off **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Greenhouse?** I like the structure of greenhouse and the general functionality. To me, it has logical workflows and is easy to customize. Integrates with most other tools **What do you dislike about Greenhouse?** The level of customer support is HORRIBLE now. Greenhouse does everything they can to avoid a phone call with you to help technical issues. They lie and say they only offer email support, but if you complain enough to your AE they will let you speak with something. Really slow feedback and CS team overall. Long terms. I am locked into a 3 year term I didn't sign. I would cancel today if not for financial obligation Has been more buggy this past year Expensive compared to competition Subpar integration with Rippling I don't love the reporting. Good for a lot of things, but not great from a candidate report perspective **What problems is Greenhouse solving and how is that benefiting you?** Use as ATS to largely organize notes and workflows ### 13. Not ideal of high-volume campus recruiting **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Greenhouse?** For lateral processes, I've heard it's great (I am in campus recruiting so I can't speak to it). **What do you dislike about Greenhouse?** For high volume campus recruiting, Greenhouse is not ideal. The system is slow and clunky, and does not allow the ability for multiple hiring managers to review at the same time. Ease of use is non-existent. 1. Managing candidates in simultaneous processes is not easy 2. You cannot download more than 30 resumes at a time making it difficult to review 500+ resumes 3. Bulk download doesn't download in the order you apply in Greenhouse, i.e. you can't alphabetize resume downloads 4. Greenhouse does a terrible job scraping information from a resume, even when formatting is standard. This is especially true for education or work experience. Manually correcting or removing wrong information creates a time-consuming chore for anyone trying to drag and drop a resume file to create a new prospect or candidate profile. 5. You can't multi-select candidates across different pages (instead of 1 page at a time) 6. If you click bulk select on a different page (not the first), it automatically brings you back to the first page 7. Can’t add resumes to invites using outlook365 8. Being able to multi-select candidates across different pages (instead of 1 page at a time) 9. If you click bulk select on a different page (not the first), it automatically brings you back to the first page 10. 3 day before/after period for events doesn’t make sense. Campus can’t use this feature because of that, need more than 3 days to collect information of students interested in attending. 11. When adding custom application questions and copying from another job, can’t search the job. also can’t copy just one or two questions, has to be all 12. You can't bulk assign scorecards, this is very difficult when you have 10+ candidates interviewing, you need to manually go in and assign each scorecard 13. No if this, then that ability for custom questions 14. When adding custom application questions and copying from another job, can’t search the job. also can’t copy just one or two questions, has to be all 15. Should be able to add a school that doesn’t exist in the dropdown 16. Users have to add referrals to a specific role: if a candidate put in as a prospect and manually change the source to referral, this information doesn’t flow to any jobs they apply to so you have to manually update their source. (I track in a spreadsheet outside of GH). This is especially relevant for Campus as student referrals come in before applicable applications open so remembering to manually change their source to a referral when they apply (and the application has 4,000+ resumes is very difficult) **What problems is Greenhouse solving and how is that benefiting you?** Mainly used as an applicant tracking system ### 14. Ok platform. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Greenhouse?** Allows candidates to be collected in one portal. **What do you dislike about Greenhouse?** Difficult to navigate and not user friendly without training. **What problems is Greenhouse solving and how is that benefiting you?** Applicants in one platform. ### 15. Poor Email Deliverability **Rating:** 2.0/5.0 stars **Reviewed by:** Joy S. | Senior Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Greenhouse?** The upside to using Greenhouse is how simple and easy to use it is on the recruiting end. How much customization you have for interviewer scorecards is great! **What do you dislike about Greenhouse?** The biggest downside to using Greenhouse is their email deliverability. This past month - I have had at least two candidates per week confirm with me that my emails sent through Greenhouse never got to them. This is negatively impacting candidate experience, as well as slowing down the hiring process for high priority roles. It has become such a consistent issue that on every phone screen, I warn candidate's that our ATS system has issues with this and ask them to follow up with me if they don't hear from me in a couple of days. Our previous ATS also had more user-friendly scheduling features where we could prevent candidates from scheduling with interviewers within 24 hours and customize other scheduling features per interviewer. **What problems is Greenhouse solving and how is that benefiting you?** Greenhouse does do a good job of solving other issues such as - interviewers remembering to fill out feedback in a timely manner with their automatic nudges. It also helps give hiring managers guidance on new position intakes. ### 16. Difficult usage due to the complicated settings. **Rating:** 2.0/5.0 stars **Reviewed by:** Nova D. | People Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Greenhouse?** The requisition form template and the customer support through visual/readable guidance about the products features. The tiny tit bit of handy information on Recruitment is also great! **What do you dislike about Greenhouse?** The complicated ways through its settings as an admin! An admin's permission also seems to be complicated sometimes. I think this can be made way simpler. Reaching the customer support team in IST is even more difficult. Infact I wasn't able to find the email address without the help of a colleague. User Interface, Experience and customer support has a lot of potential, but the current product is complicated in many ways whereas there is tremendous opportunities for Greenhouse to help recruitment team be more organised, customised and reachable 24/7. **What problems is Greenhouse solving and how is that benefiting you?** Recruitment is organised, more transparent to the team, and with some handy features, it would do great. ### 17. Too complex for smb, great solution for larger company **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Greenhouse?** Overall quantity of features and user flows needed for great talent acquisition **What do you dislike about Greenhouse?** Too complex for the company of our size. **What problems is Greenhouse solving and how is that benefiting you?** Hiring process management ### 18. Just ok ATS **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Greenhouse?** Not much that I like best about this ATS **What do you dislike about Greenhouse?** It doesn't easily integrate with our HRIS, it's clunky to manipulate, data is hard to find and filter **What problems is Greenhouse solving and how is that benefiting you?** None that I see in the time I have been using it ### 19. "all the system and support being in English" **Rating:** 2.0/5.0 stars **Reviewed by:** Ingrid S. | People , Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Greenhouse?** many options for analysis and customizable **What do you dislike about Greenhouse?** "it is a complex system that requires a lot of knowledge to operate. Not very intuitive" **Recommendations to others considering Greenhouse:** is a software with a lot of functionality **What problems is Greenhouse solving and how is that benefiting you?** Difficult because all the support is in English. ### 20. Talent Acquisition Manager **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Greenhouse?** Not sure I like anything. GH has given our company headaches immediately after their company upgrades. **What do you dislike about Greenhouse?** We've had a number of tickets opened with their support group, it takes a long time for problems to get solved. The fact that this is a response I received: the accept/reject feature is not currently available, the Product team is diligently working on improving the overall functionality of our Outlook integration. The change to the Graph API that Alejandro had mentioned, is a step in the right direction to allow us to have more controlled access into calendar functionality within both Outlook and Greenhouse. We do not have an exact date that this will be released but it is something that our Product team is working diligently on. We've had double score cards as mandatory to complete for a one person, the integration that GH has with Office 365 is not at 110% has negatively impacted our process...the list goes on. **Recommendations to others considering Greenhouse:** Run. **What problems is Greenhouse solving and how is that benefiting you?** There are zero problems getting solved at this time with GH, which remains the problem. **Official Response from Hayley Handler:** > Hi there, Thanks for taking the time to review Greenhouse. We strive to provide timely solutions to our customers through both tickets and live chat, and it's clear that we've fallen short of your expectations. I know it doesn't change your past experience but I have shared your feedback with our Support team leadership – it's feedback like this that helps us grow and improve. Please don't hesitate to reach out directly using our "Get help" button should you have any other questions or concerns. Best, Your Greenhouse team ### 21. It is slow, scheduling is no good **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Greenhouse?** I like that greenhouse is customizable, LinkedIn resume parser is pretty cool **What do you dislike about Greenhouse?** Greenhouse is slow as a turtle. And interview scheduling doesn't really make sense. We all use automated calendars (e.g. Calendly) and just need to add already scheduled interviews within a candidate profile. **What problems is Greenhouse solving and how is that benefiting you?** We use Greenhouse as an ATS to recruit candidates. It helped us to streamline our recruiting process. ### 22. No 10,000 ft view **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Greenhouse?** Forces discussion about recruiting workflow and planning for hiring/interviews in a way our previous ATS did not. For a small startup, that was useful conversation. A number of third party integrations are better built in by default compared to other solutions that charge additional fees. Much nicer default integration with our website than our previous solution. **What do you dislike about Greenhouse?** Our previous ATS made it easy for an admin to get a 10,000 ft view of the current hiring status in the company - who was in the pipeline, what stages they were at, etc. It was also easy to quickly review feedback or notes on candidates. With Greenhouse, that's a lot harder - there is no single high-level view I can find even as a super admin and I have to drill down into each role. Reviewing any specific information (names of active candidates, current statuses) means I'm forced through a particular workflow each time rather than just seeing the big picture. This might make a lot of sense for larger organizations where hiring is very compartmentalized, but as a small startup it's infuriating. And since we often hire people who don't quite fit into a posted role, we'd like to be able to create a new role or category for certain types of people, but Greenhouse takes you through a lengthy and detailed workflow to do that. It's not an easily adaptable, agile product for small companies that don't have highly structured HR departments or processes. **Recommendations to others considering Greenhouse:** Great choice if you're a huge company with a lot of different groups managing their own hiring. Not a good choice for small startups. **What problems is Greenhouse solving and how is that benefiting you?** We do our job posts to our website through it, and that's a very smooth integration. We do our applicant tracking as well. That has been more frustrating than when we used a different solution, but it's better than nothing. ### 23. Good product; abysmal customer service **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Greenhouse?** The software itself is relatively user friendly. I find it fairly intuitive, although I have a lengthy background in using multiple ATS applications so my experience may be skewed by that familiarity. **What do you dislike about Greenhouse?** So frustrating when a good product is hampered by unacceptable customer success. Anyone who has ever transitioned to a new ATS knows that it is imperative to have a good vendor rep to assist with the transition, implementation, and training process. Calls would go unreturned for a week at a time. At a fast-growing enterprise in a full-employment economy, that is unacceptable. **What problems is Greenhouse solving and how is that benefiting you?** Greenhouse is our applicant tracking system to keep a record of candidate interactions. ### 24. Not Your Typical ATS **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Greenhouse?** There are functions that can be done in bulk making changes easy. Allows for variability in hiring plans and interview plans. **What do you dislike about Greenhouse?** There is too much freedom in the system, allowing for variability in the process. Job permissions are lacking. Linking resume information to application fields to allow for improved candidate experience. **What problems is Greenhouse solving and how is that benefiting you?** Trying to improve the hiring process by creating templates, working on consistent interview kits to provide an equitable hiring process. ### 25. Good, but could use some major updates. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Greenhouse?** It is full of features, does the job, better than most ATS. **What do you dislike about Greenhouse?** Poor UI, nothing it intuitive, buttons hidden in plain sight as hyperlinks. Lacking automated email sequencing, reporting is pretty bad and makes things difficult. **What problems is Greenhouse solving and how is that benefiting you?** Hiring. ### 26. Has potential but not there yet **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2016 **What do you like best about Greenhouse?** Fun to look at Scorecards Offer management **What do you dislike about Greenhouse?** The UI is not intuitive The product lacks key capabilities We find major issues regularly and the support team takes a long time to address them (or says they cannot address them). Candidate merging is a hot mess Product goes down frequently **What problems is Greenhouse solving and how is that benefiting you?** Managing recruiting and hiring across our many roles. I don't feel that we are necessarily in a better place than we were with our previous ATS. ### 27. Recruiting Manager **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2016 **What do you like best about Greenhouse?** Ease of use. Decent UI. Has the basic functionality everyone needs. **What do you dislike about Greenhouse?** Reliability and support is poor. Not a lot of customization. **Recommendations to others considering Greenhouse:** Do a lengthy pilot. **What problems is Greenhouse solving and how is that benefiting you?** reporting is elementary and unreliable. Support for the product is awful. ## Greenhouse Discussions - [How can i best take advantage of the reports on Greenhouse ?](https://www.g2.com/discussions/how-can-i-best-take-advantage-of-the-reports-on-greenhouse) - 2 comments, 1 upvote - [How do we ensure we are receiving as many candidates as possible?](https://www.g2.com/discussions/how-do-we-ensure-we-are-receiving-as-many-candidates-as-possible) - 1 comment, 1 upvote - [What is the best ways to use candidate packets?](https://www.g2.com/discussions/what-is-the-best-ways-to-use-candidate-packets) - 1 comment, 1 upvote - [How to improve the reporting functions or workaround?](https://www.g2.com/discussions/40570-how-to-improve-the-reporting-functions-or-workaround) - 1 comment, 1 upvote - [Any suggestions to better improve our recruitment sourcing channels and candidate pipeline?](https://www.g2.com/discussions/33640-any-suggestions-to-better-improve-our-recruitment-sourcing-channels-and-candidate-pipeline) - 1 comment, 1 upvote - 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[Workday Talent Management](https://www.g2.com/products/workday-talent-management/reviews) - [Xref](https://www.g2.com/products/xref-xref/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [zcal](https://www.g2.com/products/zcal/reviews) - [Zinc](https://www.g2.com/products/zinc-work/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Greenhouse Features **Platform Basics** - Interoperability - Performance - Reporting - Real-Time Reporting **Basics** - Reporting - Interoperability - Performance **Platform Basics** - Interoperability - Performance - Self-service - Automation **Platform Functionality** - Sourcing and Candidate Identification - Job Posting - Interview Scheduling - Applicant Tracking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - Generative AI **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization - Activity Dashboard **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Sourcing** - Candidate Search - Career Page Configuration - Candidate Sourcing - Job Posting - Candidate Sourcing Metrics - Boolean Search - Resume Search **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Platform Data** - Platform Search - Visualization - Data Visualization **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Data** - Platform Search - Dashboard - Alerts and Notifications - Analytics **Platform Basics** - Interoperability - Performance - Integrations - Internal Chat Integration **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Agentic AI - Recruiting Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Billing & Invoicing - CRM - Resume Database - Talent Pool - Alerts/Notifications - AI Copilot - Email Marketing - Searchable Database - Reminders - GDPR Compliance - Customizable Branding - Customizable Templates - Job Board - Data Import/Export - Recruiting Firms - Reference Checking - Social Recruiting - Internal HR - Job Requisition - Collaboration Tools - Background Screening **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building - Application Management - Candidate Management - Task Management - Pipeline Management - Calendar Management - Workflow Management - Communication Management - Compliance Tracking - Approval Workflow - Application Management - Job Management **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Platform Content** - Automation - Content Creation - Content Library - Dashboard Creation **Content** - Automation - File Sharing **Platform Functionality** - Dashboard - Talent Management - Diversity - Add-on - Talent Acquisition - Proctoring - Assessments - Assessment Management - Employee Management - Email Management - Recruitment Management - Compliance Management - Training Management - HR Management - Compensation Management - Competency Management - Workflow Management - Performance Management - Mentoring Program Management - Interview Management **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting - Job Management - Employee Referral Management - Campaign Management - Interview Management - Email Management - Recruitment Management - Content Management - Calendar Management - Job Application Management - Customizable Branding **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Platform Additional Functionality** - Sourcing and Candidate Identification - Job Posting - Applicant Tracking - Unbiased Sourcing - Job Description Management - Goal Setting/Tracking **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Platform Performance** - Marketing Automation - File Sharing - Reporting **Agentic AI - Recruitment Platforms** - Adaptive Learning - Natural Language Interaction - Decision Making **Additional Functionality** - Billing & Invoicing - CRM - Resume Database - Talent Pool - Alerts/Notifications - AI Copilot - Email Marketing - Searchable Database - Reminders - GDPR Compliance - Customizable Branding - Customizable Templates - Job Board - Data Import/Export - Recruiting Firms - Reference Checking - Social Recruiting - Internal HR - Job Requisition - Collaboration Tools - Background Screening **Additional Functionality** - Surveys & Feedback - Benchmarking - Microlearning - Implicit Bias Elimination - Employee Engagement - Employee Resource Groups - GDPR Compliance - Employee Database - AI Copilot - AI/Machine Learning - Diversity Recruiting - Customizable Templates - Data Collection - Collaboration Tools - Customizable Branding - DEI Assessment - Customizable Reports - Career Development - Trend Analysis - Generative AI - Unified Communications - Candidate Profiles - Reporting/Analytics **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Platform Additional Functionality** - Dashboard - Mobility **Agentic AI - Talent Intelligence** - Multi-step Planning - Adaptive Learning - Natural Language Interaction - Decision Making **Additional Functionality** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **Additional Functionality** - Email Templates - Background Screening - Chatbot - Talent Acquisition - Generative AI - Job Board - Campaign Analytics - Data Import/Export - Careers Page - Reporting/Analytics - Applicant Tracking - SMS Messaging - Built-in ATS - Skills Assessment - Multi-Channel Marketing - Reporting & Statistics - CRM - Internal HR - Customizable Reports - Email Marketing - Employee Onboarding - Resume Parsing - AI Copilot **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Generative AI **Additional Functionality** - Self Service Portal - Data Import/Export - Question Library - Customizable Templates - Reminders - Recruiting Firms - Talent Pool - AI Copilot - Scoring - Candidate Profiles - Job Board - Internal HR - Reference Checking - Careers Page - Resume Storage - Customizable Branding - Collaboration Tools - Tagging - Alerts/Notifications - Matching Engine - Search/Filter - Social Recruiting - Onboarding - Reporting & Statistics - For Small Businesses - Background Screening - Commenting/Notes - Billing & Invoicing - CRM - Resume Database - Email Marketing - Searchable Database - GDPR Compliance - Job Requisition ## Top Greenhouse Alternatives - [Jobvite](https://www.g2.com/products/jobvite/reviews) - 4.0/5.0 (653 reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,474 reviews) - [ICIMS](https://www.g2.com/products/icims/reviews) - 4.2/5.0 (974 reviews)