SZ

Steven Z.

Small-Business (50 or fewer emp.)

5/15/2018

"Lets My Small Business Look Like a Big One"

4.5/5

What do you like best about Grasshopper?

The website is easy to navigate, and gives me all the information I need quickly. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

I would like to be able to call on my cell phone and have our Grasshopper number show up on caller ID. Review collected by and hosted on G2.com.

Recommendations to others considering Grasshopper:

The app isn't as helpful as I'd like it to be, and I'd like to be able to call on my cell, and have our Grasshopper # show up in the receiver's Caller ID, but otherwise I am completely happy with the value we receive from Grasshopper! Review collected by and hosted on G2.com.

What problems is Grasshopper solving and how is that benefiting you?

Being able to track missed calls and seeing all of our faxes - with one convenient number is really efficient. Review collected by and hosted on G2.com.

UA

Verified User in Arts and Crafts

Small-Business (50 or fewer emp.)

5/10/2018

"Great Service, Great Value"

5/5

What do you like best about Grasshopper?

It provides our company much more flexibility, yet costs us less money than we were paying with Verizon. It's easy to get in touch with a customer service person when we have a problem to solve. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

Tweaking the right initial set up can be a little complicated and confusing, but the Grasshopper customer service people helped us and it's exactly how we want it now. Review collected by and hosted on G2.com.

Recommendations to others considering Grasshopper:

Don't freak out if you have an issue -- call the Grasshopper customer service people! Review collected by and hosted on G2.com.

What problems is Grasshopper solving and how is that benefiting you?

When our business went from a long-standing bricks and mortar space in NYC to an online-only e-commerce business, Grasshopper provided the perfect solution to meet our very specific needs. While our "office" had became de-centralized, we still wanted to assure our clients that the transition would not in any way effect the outstanding customer service and quick response we provided. Review collected by and hosted on G2.com.

MN

Micah N.

Small-Business (50 or fewer emp.)

5/8/2018

"easy and very accessible customer service"

5/5

What do you like best about Grasshopper?

the attention I get when I call in with questions . . . I also like the fact that Grasshopper's service contains so much more than just a phone number. . . having the conference calling option is a huge plus for me. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

there is nothing I dislike about Grasshopper. . . this is a very handy service for what I need out of a phone provider Review collected by and hosted on G2.com.

MK

Morez K.

Program Plan Developer

Individual & Family Services

Small-Business (50 or fewer emp.)

1/12/2018

"Simplifying your office telephone needs"

4.5/5

What do you like best about Grasshopper?

Grasshopper is the product you need if your office is always on the go. The product allows you to create one central number with multiple extensions for your employees. This eliminate the need of having so many direct numbers for your clients to remember. In addition, Grasshopper allows virtual faxes. To receive a fax electronically via email simplify your paper, time, and office needs. There appear to be features scheduled to come soon for Grasshopper that can be exciting for small businesses. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

There is not much to not like about grasshopper. However, these are minutes attached to each package you purchase. There may come a point when you require more minutes or less minutes. Voice mails are passed on via email. This may be a hassle when on the go and need a simple way of just one click feature for voicemail. The app can use a more simplified look and faster speeds when moving from task to task. Review collected by and hosted on G2.com.

Recommendations to others considering Grasshopper:

If you are going for a more professional look with a central number and extensions without having the man power and resources to create land extensions and office phones, look towards Grasshopper. This allows you to create a virtual office allowing customers to reach departments or employees. Review collected by and hosted on G2.com.

What problems is Grasshopper solving and how is that benefiting you?

We are solving our virtual telephone needs using Grasshopper. As we a human services organization, we work in the field more than half the time traveling to our consumers. It is imperative to be able to have a central line for customers can call, receive information, and connect to employees anywhere on the go. Review collected by and hosted on G2.com.

AS

Verified User in Security and Investigations

Small-Business (50 or fewer emp.)

5/15/2018

"Awesome, Easy To Use Phone Service"

5/5

What do you like best about Grasshopper?

The call forwarding feature is awesome. It allows anyone at our company to work from anywhere and still not miss a call. Also, I love the fact that all users can dial out from our same business line. Additionally, it was great that we were able to transfer our phone number from our current service provider for free with no delay in receiving calls. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

Would love for us to be able to send outgoing faxes in addition to receiving inbound faxes. This would be a great added feature, even if it cost a little extra. Review collected by and hosted on G2.com.

Recommendations to others considering Grasshopper:

Grasshopper is the way to go if you are looking for a phone system that allows you to keep getting calls on the go and will allow you to transfer your current business phone number. Also, the service will allow everyone to dial out from any phone using your business line on the caller id. Review collected by and hosted on G2.com.

What problems is Grasshopper solving and how is that benefiting you?

It is great that we were able to set up extensions easily to be able to better serve our customers based on their needs and the call forwarding feature helps us to not miss a phone call. This allows us to provide better customer service. If a call is still missed then all users for that extension get an email with a voicemail, so the caller can be contacted back as soon as possible. Review collected by and hosted on G2.com.

TJ

Tim J.

Small-Business (50 or fewer emp.)

5/10/2018

"It's a great service for start-ups"

4/5

What do you like best about Grasshopper?

It's lightweight, inexpensive, and flexible. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

As we more formalize our office, there isn't a way to integrate it into physical phone for someone's desk. I have some employees who need a phone, but using their cell phone isn't an ideal solution for us. The soft-phone is an okay solution for now. Review collected by and hosted on G2.com.

DR

David R.

Small-Business (50 or fewer emp.)

5/8/2018

"My Grasshopper review"

5/5

What do you like best about Grasshopper?

The ease of setup and the functionality of the apps. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

That they keep playing around with pricing, I am a customer AND an affiliate and in the past year I think the prices have changed three times. It's hard to advertise the business if the prices keep changing :( Review collected by and hosted on G2.com.

CR

Verified User in Retail

Small-Business (50 or fewer emp.)

5/8/2018

"Great Service"

5/5

What do you like best about Grasshopper?

The flexibility that Grasshopper offers can't be matched. I have never seen another service provider that offers what they do at the prices they have. If you are a small mobile business this is definitely the way to go while you grow. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

If their is one thing I can say that I don't like that would be the lack of security. It seems pretty easy to be able to get into another persons account. Review collected by and hosted on G2.com.

JT

Janet T.

Small-Business (50 or fewer emp.)

5/8/2018

"Good Phone Service"

3.5/5

What do you like best about Grasshopper?

Notification that I have a message, shortly after a voicemail is left. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

There are glitches from time to time and I don’t receive any notification. Review collected by and hosted on G2.com.

UL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

5/10/2018

"It has been an inexpensive way to address my business needs."

5/5

What do you like best about Grasshopper?

The price and the fact that there is a very easy way to route incoming calls. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

There is really nothing that I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Grasshopper:

It is a fantastic way to route client calls if you have a mobile office. Review collected by and hosted on G2.com.

What problems is Grasshopper solving and how is that benefiting you?

The problem is that I primarily use my cell phone for business and I do not want everyone who needs to reach me to have my personal cell phone number. I especially love the ability to easily listen to the messages left to me since they are emailed to me. It is a huge time saver! Review collected by and hosted on G2.com.