Ease of set up and maintaining, changing settings. Review collected by and hosted on G2.com.

Lack of scalability and user interface - does not grow easily with company needs. Review collected by and hosted on G2.com.

Grasshopper allows me to use my very own cellphone as a work phone day in and day out. It can plug in and work with slack and Hubspot to channel all the call information to our CRM to collect the data too. What I love most is that every voicemail comes with a written transcription so that I do not have to listen to every voicemail if I do not have the time. It also allows texting with customers, as well as several lines to be added for our support team. My supervisor is also able to monitor the texts and calls that come through. Review collected by and hosted on G2.com.

The only thing that I dislike is that sometimes the call does not always come through. This issue has to do with service in the area I'm in as well, though. It can drop calls just like a standard provider. Review collected by and hosted on G2.com.

Grasshopper was functional via smartphone app and web browser. Review collected by and hosted on G2.com.

The Grasshopper platform was slow, visually outdated, and the smartphone app had multiple glitches while in use - it was often easier to close the app and start over when attempting to make a second or third call in a row. Review collected by and hosted on G2.com.

Grasshopper is a neat plug-in for Rhinoceros that allows for some smart, complicated math to create experimental design. It requires some almost "coding" but for those with a puzzle-minded brain, it's enjoyable to work with and try different options. Review collected by and hosted on G2.com.

It can be a little complicated at times to understand how to use and put the various bits of code together. It could be easier to use if there were more helpful hints about how to create the flow of your program, or to see things change live as you manipulate. Review collected by and hosted on G2.com.

Easy interface, no dropped calls, app ok Review collected by and hosted on G2.com.

no call recording, no xfer outbound call Review collected by and hosted on G2.com.

Easy, intuitive setup. Website interface was not so impressive, but the functionality was there. Mobile app is very useful. Desktop app was also useful. Great to be able to see text messages and voicemails across all users. Review collected by and hosted on G2.com.

I am based in Hawaii. Which apparently is not part of the United States. In order to call people in Hawaii, and forward calls to phone numbers in Hawaii I need to activate international calling and then I get charged international calling for calling someone down the street in Hawaii and get charged international calling when someone down the street calls me. I dislike that very much. Review collected by and hosted on G2.com.

I like that I am able to use grasshopper from my desktop or cell phone. This allows me to use the software more fluidly. Review collected by and hosted on G2.com.

The desktop interface is visually unappealing and it;'s not easy to notice when you are getting a call from your desktop. Review collected by and hosted on G2.com.

The best thing about using Grasshopper for our phone system is the setup. Working in a startup, everyone is on mobile for calls, but using Grasshopper allows staff to continue using their personal phones without giving out their personal phone number to every person they contact. Since voicemails are also sent to each user's email, forwarding to the correct person is very easy to do. An optional feature is also voice to text for all voicemails. If you are in a meeting, it's very helpful to be able to read the transcribed messages in your inbox and respond to urgent messages instead of having to step aside to hear your voicemail. Review collected by and hosted on G2.com.

Some of the features are not intuitive because you are using your mobile phone, desktop, or the app on your phone. The most frequently used feature is call transfer, and I have to look up how to do it every time or give the caller the correct extension and ask them to redial. It would be very helpful to have a transfer option built into the app itself. Review collected by and hosted on G2.com.

The user interface is easy to navigate, listen to messages. Review collected by and hosted on G2.com.

Extra features are confusing or hidden behind additional costs. The ability to forward calls and messages elsewhere was lacking. Disconnecting service is not nearly as easy as set-up, usually a red flag. Review collected by and hosted on G2.com.

Very affordable. I like that they have an app that you can use to access your voicemails and texts. Review collected by and hosted on G2.com.

Accuracy of the Inbox is VERY poor. Their tech support has told me that the app will log out automatically after not using for a while. The problem is there is no indication to the user. When they open up the app again, it shows several voicemails in the Inbox, but they are not all really there! This is very confusing to my users. Every other app that I have will automatically update the Inbox upon opening, or refreshing. Grasshopper does not. I strongly dislike this aspect! I may look for an alternative to this service. Review collected by and hosted on G2.com.