Adequate service. Most companies require some level of security to change primary information... Not this company. Review collected by and hosted on G2.com.

No Security. All anyone needs to steal your account and phone number is your credit card information. They will not return the service or business phone number back to you without a court order.They send an email to inform you that your information and account email was changed, but never sent one prior to authorization. Move your number while you can! Review collected by and hosted on G2.com.

Easy to use

Nice Help Scout intergration

Transcription feature Review collected by and hosted on G2.com.

Web app could use a redesign

Text messaging should be included

Not the easiest to set up Review collected by and hosted on G2.com.

It was easy to sign up and get the phone number forwarded. Review collected by and hosted on G2.com.

When switching numbers, there was a huge delay in when the forwarding would actually become active. Features to ring certain numbers at certain times was confusing and time intensive. Review collected by and hosted on G2.com.

It is very reliable and can always grab the call for you...even when you are too busy to. In business you aren't always available to grab the call, but you also can't miss it! Review collected by and hosted on G2.com.

I haven't had any feature that I dislike. It gives you plenty of options that you can streamline for your particular business needs. Nothing to dislike about that. Review collected by and hosted on G2.com.

They were cheap at the time but has since been out gunned by phone.com. Review collected by and hosted on G2.com.

Their support ignores e-mails sent by paying customers. Review collected by and hosted on G2.com.

The best part of the software is the ability to design any object with mere points and customize the shape of the objects. It's revolutionary. Amazing! I love it. Review collected by and hosted on G2.com.

It is a very difficult software to learn if you don't have a basic level of understanding of the 3D world. It takes time to learn how to use the software. But once you learn it, it's an wonderful software. Review collected by and hosted on G2.com.

I like that it's a set it and forget it solution. I've never had an issue and it separates my personal from my business calls. Review collected by and hosted on G2.com.

I'd like to be able to text more than one picture at a time. Review collected by and hosted on G2.com.

Grasshopper is a great service ... until you cancel. Then ... not so much! Review collected by and hosted on G2.com.

I cancelled my account and requested a refund as they withdrew $464.78 from my account on June 25th, 2022. I called on that date and they confirmed a refund. Fast forward to July 02, 2022, and the rep had no record of a refund OR a cancelled account. He stated he would process the cancellation and refund and confirmed this would all be sent via email. No email came. Grasshopper owes me almost half a grand. Called twice and was told both times a refund would be issued. I am now going to file a chargeback against them in order to reclaim the money they very clearly stole. Review collected by and hosted on G2.com.

Unified phone system. We are a mobile service company and it allows us to have the technicians keep using their own phones and customize our on call schedule. The call blasting is great to make sure no call gets missed. Review collected by and hosted on G2.com.

Poor call quality. Often it takes several attempts to make an outgoing call. The voice mails do not stay on the system for more than 30 days. The name of the caller is visible on the windows app, but it does not get recorded in the call log. While the messaging system could handle pictures it seemed to be limited to that and no other file types.

The worst part, in my opinion, is that when porting our numbers away from grasshopper we would be losing access to our SMS/MMS records, with the only way to retrieve them is by taking screen shots. With thousands of messages from the past few years, it is not a feasible task, so we will either lose access to our records or continue to pay a hostage fee. Some of their support staff were somewhat sympathetic to our issue, but there was nothing they could do. Review collected by and hosted on G2.com.

Desktop and mobile apps. Great for working at home. Review collected by and hosted on G2.com.

Texting is limited. Contacts are not available in the desktop app. Review collected by and hosted on G2.com.