--- title: Grasshopper Reviews meta\_title: 'Grasshopper Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 162 reviews by the users' company size, role or industry to find out how Grasshopper works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 162 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Grasshopper Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **international calling features** of Grasshopper, enabling seamless communication with clients across borders. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667268&qs=pros-and-cons#reviews) Users love the **easy connection** feature of Grasshopper, enabling seamless calls to clients in North America from abroad. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667178&qs=pros-and-cons#reviews) Users find the **sign-up process intuitive** , making it easy to get started with Grasshopper. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190869&qs=pros-and-cons#reviews) Users value the **powerful messaging features** of Grasshopper, enhancing their communication efficiency with calls and texts. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190888&qs=pros-and-cons#reviews) Users find Grasshopper's **VoIP services** effective for making calls, texts, and managing voicemails seamlessly. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667197&qs=pros-and-cons#reviews) Users highlight the **difficulties in customer service** , especially when trying to cancel their Grasshopper subscription. [(3 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667243&qs=pros-and-cons#reviews) Users highlight the **difficulties in account cancellation** , facing frustrating hurdles and poor customer service experiences. [(2 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1981885&qs=pros-and-cons#reviews) Users express frustration over the **high cancellation costs** and cumbersome process, reflecting a poor overall experience. [(2 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1981887&qs=pros-and-cons#reviews) Users report frequent **background issues** with Grasshopper, including app freezes and dropped calls that disrupt communication. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190766&qs=pros-and-cons#reviews) Users experience frustrating **call drops** and frequent freezes, requiring constant restarts and updates that often fail. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190779&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Grasshopper ##### 1. Calling Features Users love the **international calling features** of Grasshopper, enabling seamless communication with clients across borders. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667268&qs=pros-and-cons#reviews) See Related User Reviews ![Mary A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary A.") MA Mary A. Small-Business (50 or fewer emp.) 5.0/5 "It is a user friendly and can be accessed from around the world" What do you like about Grasshopper? I work overseas but I still get to call our clients in canada and USA because of this app ##### 2. Easy Connection Users love the **easy connection** feature of Grasshopper, enabling seamless calls to clients in North America from abroad. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667178&qs=pros-and-cons#reviews) See Related User Reviews ![Mary A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary A.") MA Mary A. Small-Business (50 or fewer emp.) 5.0/5 "It is a user friendly and can be accessed from around the world" What do you like about Grasshopper? I work overseas but I still get to call our clients in canada and USA because of this app ##### 3. Intuitive Users find the **sign-up process intuitive** , making it easy to get started with Grasshopper. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190869&qs=pros-and-cons#reviews) See Related User Reviews ![Justin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin B.") JB Justin B. Small-Business (50 or fewer emp.) 0.0/5 "Terrible" What do you like about Grasshopper? I hate grasshopper but if I had to come up with one nice thing to say it would be that it was easy to sign up. Everything else was terrible. ##### 4. Messaging Features Users value the **powerful messaging features** of Grasshopper, enhancing their communication efficiency with calls and texts. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190888&qs=pros-and-cons#reviews) See Related User Reviews ![Samuel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel M.") SM Samuel M. Small-Business (50 or fewer emp.) 4.0/5 "Very good" What do you like about Grasshopper? It is a powerful tool to make calls and receive text messages, along with listening to faxes and voice messages after calls. ##### 5. VoIP Services Users find Grasshopper's **VoIP services** effective for making calls, texts, and managing voicemails seamlessly. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667197&qs=pros-and-cons#reviews) See Related User Reviews ![Samuel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel M.") SM Samuel M. Small-Business (50 or fewer emp.) 4.0/5 "Very good" What do you like about Grasshopper? It is a powerful tool to make calls and receive text messages, along with listening to faxes and voice messages after calls. ### 5 Cons or Disadvantages of Grasshopper ##### 1. Customer Service Users highlight the **difficulties in customer service** , especially when trying to cancel their Grasshopper subscription. [ See 3 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667243&qs=pros-and-cons#reviews) See Related User Reviews ![Justin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin B.") JB Justin B. Small-Business (50 or fewer emp.) 0.0/5 "Terrible" What do you dislike about Grasshopper? The software is terrible and hard to use but what motivated me to leave a review is how difficult they make it to cancel their service. You can't c SS Stewart S. Small-Business (50 or fewer emp.) 0.0/5 "Dumpster Fire that needs to be put out" What do you dislike about Grasshopper? Every aspect of everything. Even customer “service” couldn’t solve their issues. ##### 2. Account Management Users highlight the **difficulties in account cancellation** , facing frustrating hurdles and poor customer service experiences. [ See 2 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1981885&qs=pros-and-cons#reviews) See Related User Reviews ![Justin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin B.") JB Justin B. Small-Business (50 or fewer emp.) 0.0/5 "Terrible" What do you dislike about Grasshopper? The software is terrible and hard to use but what motivated me to leave a review is how difficult they make it to cancel their service. You can't c ![Chrystal C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chrystal C.") CC Chrystal C. Small-Business (50 or fewer emp.) 0.0/5 "I was surprised at how badly this turned out" What do you dislike about Grasshopper? The support function was a nightmare as was the signup process. They closed my account fo rnon payment,.. then issued a blanket statement saying their ##### 3. High Cost Users express frustration over the **high cancellation costs** and cumbersome process, reflecting a poor overall experience. [ See 2 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1981887&qs=pros-and-cons#reviews) See Related User Reviews ![Justin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin B.") JB Justin B. Small-Business (50 or fewer emp.) 0.0/5 "Terrible" What do you dislike about Grasshopper? The software is terrible and hard to use but what motivated me to leave a review is how difficult they make it to cancel their service. You can't c ![Chrystal C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chrystal C.") CC Chrystal C. Small-Business (50 or fewer emp.) 0.0/5 "I was surprised at how badly this turned out" What do you dislike about Grasshopper? The support function was a nightmare as was the signup process. They closed my account fo rnon payment,.. then issued a blanket statement saying their ##### 4. Background Issues Users report frequent **background issues** with Grasshopper, including app freezes and dropped calls that disrupt communication. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190766&qs=pros-and-cons#reviews) See Related User Reviews ![Samuel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel M.") SM Samuel M. Small-Business (50 or fewer emp.) 4.0/5 "Very good" What do you dislike about Grasshopper? It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it fre ##### 5. Call Drops Users experience frustrating **call drops** and frequent freezes, requiring constant restarts and updates that often fail. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190779&qs=pros-and-cons#reviews) See Related User Reviews ![Samuel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel M.") SM Samuel M. Small-Business (50 or fewer emp.) 4.0/5 "Very good" What do you dislike about Grasshopper? It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it fre ## Top-Rated Alternatives [ ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") Dialpad Connect 4.4/5(4,201) ](https://www.g2.com/products/dialpad-connect/reviews) [ ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![Quo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo") Quo 4.7/5(3,399) ](https://www.g2.com/products/quo-quo/reviews) [ View All Alternatives ](https://www.g2.com/products/grasshopper/competitors/alternatives) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 2/18/2022 "Great VOIP service for SMBs!" 4.5/5 What do you like best about Grasshopper? User-friendly (easy to navigate), plus I love being able to use it both on my desktop and phone. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? The desktop interface seems slow at times. By slow I mean not crisp or not as responsive. Whenever I have my earphones on and Grasshopper rings, the ringtone startles me every time. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? Business calls are more streamlined now because of this tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Small-Business (50 or fewer emp.) 1/25/2022 "Useful Tool" 4/5 What do you like best about Grasshopper? Decent interface, you can text, call, leave voicemails, multiple lines, and instant responses. Also, quick support bot in case you need any assistance. Plus the mobile app, it's a plus! Review collected by and hosted on G2.com. What do you dislike about Grasshopper? The app itself doesn't have a built-in option section, so you'll have to use your browser to configure your stuff. The ringing sounds a bit cheap, I might say. Also mentioning a few bugs and having troubles with logged sessions. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? Multiple incoming calls, we have different extensions that help us divide the queue. We reduced our missed call rate due to its waiting system. You can also have the mobile option, which is convenient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 7/12/2021 "Grasshopper makes having a business line easier and cheaper!" 4.5/5 What do you like best about Grasshopper? I love being able to have an app on my phone for our business line and take calls from my cell phone, but I still have a separate business number, so I am not using my personal number. It makes it more professional, and I can take office calls from anywhere! Not only can I take calls from my office number, but I can also text as well. You just need the app, not even an actual landline phone. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? I wouldn't say I like that they don't seem to filter spam texts. They can sometimes crowd the inbox. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? I can now have my office phone with me wherever I go! I had to worry about missing important calls when we just had a landline office phone, but now I don't have to worry about that. It is also lovely to be able to set up different extensions for different staff members. The best part is that it is so much cheaper than a landline! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") UB Verified User in Building Materials Enterprise (\> 1000 emp.) 12/23/2021 "A platform with infinite possibilities" 4/5 What do you like best about Grasshopper? Grasshopper being open source is a platform with infinite possibilities. It's amazing that we get to design or simulation workflows and customise the visualisations. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? It was hard to get at first. I don't like that is not readable at full view of the script. Better zoom options would improve this. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? Building design optimization for daylight, energy and thermal comfort. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Architecture & Planning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Architecture & Planning") UA Verified User in Architecture & Planning Enterprise (\> 1000 emp.) 8/20/2021 "Robust Rhino Plugin" 5/5 What do you like best about Grasshopper? Grasshopper has a very wide range of capabilities. It take a Rhino workflow to the next level and allows users to realize nearly any modeling imaginable. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? I dislike the way Grasshopper manages files. It would nice for a .gh file to be integrated into a rhino file so that you don't have to worry about coordinating multiple files. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? Grasshopper helps me to accurately and effectively model desired geometries for architectural designs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Small-Business (50 or fewer emp.) 1/26/2021 "Lost ownership of our phone number" 0.5/5 What do you like best about Grasshopper? We used this service for almost 5 years without issue. It was reliable 99%. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? After almost 5 years, they lost ownership of our business phone number. We are now on week 2 of this issue and we don't have any solutions from them while people who call may think we are out of business. The customer service has been odd - we only speak to "level one" techs who dont know what is going on with the other levels. We told them when we called that our number appears to have been hijacked. They came up with another reason it wasnt working. Then a week later stated that the number was out of their possession. Review collected by and hosted on G2.com. Recommendations to others considering Grasshopper: If you need a consistent number for your business, I cannot recommend Grasshopper. We have not received the level of support we should when such a tragedy has occurred. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? We realized that we need to move to another service. Their customer service doesn't seem to understand the urgency of this being out business line and what it means for our company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Myron L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Myron L.") ML Myron L. Senior Director of Operations Small-Business (50 or fewer emp.) 9/20/2020 "Great service for small businesses" 5/5 What do you like best about Grasshopper? I like the fact that I am assigned a toll-free number that forwards the caller to a main prompt. It forwards callers to either a particular extension or to a general extension such as the operator. These calls are forwarded to my cell phone so I can distinguish incoming calls a personal or business. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? Sometimes incoming calls appear as unknown caller as opposed to the company telephone number. For the most part, this is not a problem. Review collected by and hosted on G2.com. Recommendations to others considering Grasshopper: If you currently do not have an office space or take incoming business calls while on the go, Grasshopper is definitely the service to consider. This eliminates the need to purchase multiple phones. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? The fact that I can distinguish business and personal incoming calls enables me to prepare to answer the phone accordingly. There are currently no actual issues to resolve with Grasshopper at this time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite KK Kevin K. Director Mid-Market (51-1000 emp.) 2/2/2021 "Grasshopper saves our business during COVID" 5/5 What do you like best about Grasshopper? The simplistic approach to the admin portal. Anyone can use it. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? I wish the branching extension could have sub branches Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? During COVID, our team went remote and we are still working remote. Trying to answer our phones remotely was nearly impossible. Our customer service complaints went through the roof. We now have a robust process with nearly 100% answer compliance. Reporting feature is great to see how we are doing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 6/17/2021 "Very please with Grasshopper" 5/5 What do you like best about Grasshopper? Ease of use for setting up company extensions Review collected by and hosted on G2.com. What do you dislike about Grasshopper? Unreliability of mobile phone app could be improved Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? Setting up individual extensions for all employees via our company number Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Justin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin B.") JB Justin B. Vendor Relations Manager Mid-Market (51-1000 emp.) 4/8/2020 "Enabled us to make sure people are getting calls" 4.5/5 Validated ReviewerSource: Organic ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers) ##### Explore More [Top robotic process automation tools for startups](https://www.g2.com/discussions/top-robotic-process-automation-tools-for-startups)[Where to find the best VoIP service for ecommerce business](https://www.g2.com/discussions/where-to-find-the-best-voip-service-for-ecommerce-business)[Top-rated platforms for hosting online conferences](https://www.g2.com/discussions/top-rated-platforms-for-hosting-online-conferences) [Which enterprise mobility management platforms avoid user friction while enforcing security policies for distributed workforces?](https://www.g2.com/discussions/which-enterprise-mobility-management-platforms-avoid-user-friction-while-enforcing-security-policies-for-distributed-workforces)[Which all-in-one hardware monitoring dashboard works best for a small IT team tracking servers and workstations without needing a separate tool for each device type?](https://www.g2.com/discussions/which-all-in-one-hardware-monitoring-dashboard-works-best-for-a-small-it-team-tracking-servers-and-workstations-without-needing-a-separate-tool-for-each-device-type)[Pros and Cons Details](https://www.g2.com/products/grasshopper/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)