--- title: Grasshopper Reviews meta\_title: 'Grasshopper Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 162 reviews by the users' company size, role or industry to find out how Grasshopper works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 162 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Grasshopper Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **international calling features** of Grasshopper, enabling seamless communication with clients across borders. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667268&qs=pros-and-cons#reviews) Users love the **easy connection** feature of Grasshopper, enabling seamless calls to clients in North America from abroad. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667178&qs=pros-and-cons#reviews) Users find the **sign-up process intuitive** , making it easy to get started with Grasshopper. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190869&qs=pros-and-cons#reviews) Users value the **powerful messaging features** of Grasshopper, enhancing their communication efficiency with calls and texts. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190888&qs=pros-and-cons#reviews) Users find Grasshopper's **VoIP services** effective for making calls, texts, and managing voicemails seamlessly. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667197&qs=pros-and-cons#reviews) Users highlight the **difficulties in customer service** , especially when trying to cancel their Grasshopper subscription. [(3 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667243&qs=pros-and-cons#reviews) Users highlight the **difficulties in account cancellation** , facing frustrating hurdles and poor customer service experiences. [(2 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1981885&qs=pros-and-cons#reviews) Users express frustration over the **high cancellation costs** and cumbersome process, reflecting a poor overall experience. [(2 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1981887&qs=pros-and-cons#reviews) Users report frequent **background issues** with Grasshopper, including app freezes and dropped calls that disrupt communication. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190766&qs=pros-and-cons#reviews) Users experience frustrating **call drops** and frequent freezes, requiring constant restarts and updates that often fail. [(1 mentions)](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190779&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Grasshopper ##### 1. Calling Features Users love the **international calling features** of Grasshopper, enabling seamless communication with clients across borders. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667268&qs=pros-and-cons#reviews) See Related User Reviews ![Mary A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary A.") MA Mary A. Small-Business (50 or fewer emp.) 5.0/5 "It is a user friendly and can be accessed from around the world" What do you like about Grasshopper? I work overseas but I still get to call our clients in canada and USA because of this app ##### 2. Easy Connection Users love the **easy connection** feature of Grasshopper, enabling seamless calls to clients in North America from abroad. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667178&qs=pros-and-cons#reviews) See Related User Reviews ![Mary A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary A.") MA Mary A. Small-Business (50 or fewer emp.) 5.0/5 "It is a user friendly and can be accessed from around the world" What do you like about Grasshopper? I work overseas but I still get to call our clients in canada and USA because of this app ##### 3. Intuitive Users find the **sign-up process intuitive** , making it easy to get started with Grasshopper. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190869&qs=pros-and-cons#reviews) See Related User Reviews ![Justin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin B.") JB Justin B. Small-Business (50 or fewer emp.) 0.0/5 "Terrible" What do you like about Grasshopper? I hate grasshopper but if I had to come up with one nice thing to say it would be that it was easy to sign up. Everything else was terrible. ##### 4. Messaging Features Users value the **powerful messaging features** of Grasshopper, enhancing their communication efficiency with calls and texts. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190888&qs=pros-and-cons#reviews) See Related User Reviews ![Samuel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel M.") SM Samuel M. Small-Business (50 or fewer emp.) 4.0/5 "Very good" What do you like about Grasshopper? It is a powerful tool to make calls and receive text messages, along with listening to faxes and voice messages after calls. ##### 5. VoIP Services Users find Grasshopper's **VoIP services** effective for making calls, texts, and managing voicemails seamlessly. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667197&qs=pros-and-cons#reviews) See Related User Reviews ![Samuel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel M.") SM Samuel M. Small-Business (50 or fewer emp.) 4.0/5 "Very good" What do you like about Grasshopper? It is a powerful tool to make calls and receive text messages, along with listening to faxes and voice messages after calls. ### 5 Cons or Disadvantages of Grasshopper ##### 1. Customer Service Users highlight the **difficulties in customer service** , especially when trying to cancel their Grasshopper subscription. [ See 3 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667243&qs=pros-and-cons#reviews) See Related User Reviews ![Justin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin B.") JB Justin B. Small-Business (50 or fewer emp.) 0.0/5 "Terrible" What do you dislike about Grasshopper? The software is terrible and hard to use but what motivated me to leave a review is how difficult they make it to cancel their service. You can't c SS Stewart S. Small-Business (50 or fewer emp.) 0.0/5 "Dumpster Fire that needs to be put out" What do you dislike about Grasshopper? Every aspect of everything. Even customer “service” couldn’t solve their issues. ##### 2. Account Management Users highlight the **difficulties in account cancellation** , facing frustrating hurdles and poor customer service experiences. [ See 2 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1981885&qs=pros-and-cons#reviews) See Related User Reviews ![Justin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin B.") JB Justin B. Small-Business (50 or fewer emp.) 0.0/5 "Terrible" What do you dislike about Grasshopper? The software is terrible and hard to use but what motivated me to leave a review is how difficult they make it to cancel their service. You can't c ![Chrystal C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chrystal C.") CC Chrystal C. Small-Business (50 or fewer emp.) 0.0/5 "I was surprised at how badly this turned out" What do you dislike about Grasshopper? The support function was a nightmare as was the signup process. They closed my account fo rnon payment,.. then issued a blanket statement saying their ##### 3. High Cost Users express frustration over the **high cancellation costs** and cumbersome process, reflecting a poor overall experience. [ See 2 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1981887&qs=pros-and-cons#reviews) See Related User Reviews ![Justin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin B.") JB Justin B. Small-Business (50 or fewer emp.) 0.0/5 "Terrible" What do you dislike about Grasshopper? The software is terrible and hard to use but what motivated me to leave a review is how difficult they make it to cancel their service. You can't c ![Chrystal C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chrystal C.") CC Chrystal C. Small-Business (50 or fewer emp.) 0.0/5 "I was surprised at how badly this turned out" What do you dislike about Grasshopper? The support function was a nightmare as was the signup process. They closed my account fo rnon payment,.. then issued a blanket statement saying their ##### 4. Background Issues Users report frequent **background issues** with Grasshopper, including app freezes and dropped calls that disrupt communication. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190766&qs=pros-and-cons#reviews) See Related User Reviews ![Samuel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel M.") SM Samuel M. Small-Business (50 or fewer emp.) 4.0/5 "Very good" What do you dislike about Grasshopper? It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it fre ##### 5. Call Drops Users experience frustrating **call drops** and frequent freezes, requiring constant restarts and updates that often fail. [ See 1 mentions ](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=2190779&qs=pros-and-cons#reviews) See Related User Reviews ![Samuel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel M.") SM Samuel M. Small-Business (50 or fewer emp.) 4.0/5 "Very good" What do you dislike about Grasshopper? It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it fre ## Top-Rated Alternatives [ ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") Dialpad Connect 4.4/5(4,201) ](https://www.g2.com/products/dialpad-connect/reviews) [ ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![Quo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo") Quo 4.7/5(3,399) ](https://www.g2.com/products/quo-quo/reviews) [ View All Alternatives ](https://www.g2.com/products/grasshopper/competitors/alternatives) ![Greg P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg P.") GP Greg P. Small-Business (50 or fewer emp.) 4/17/2023 "NO SECURITY CHANGE SERVICE IMMEDIATELY!" 0/5 What do you like best about Grasshopper? Adequate service. Most companies require some level of security to change primary information... Not this company. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? No Security. All anyone needs to steal your account and phone number is your credit card information. They will not return the service or business phone number back to you without a court order.They send an email to inform you that your information and account email was changed, but never sent one prior to authorization. Move your number while you can! Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? NONE! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Luke P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke P.") LP Luke P. General Manager Small-Business (50 or fewer emp.) 3/29/2023 "A simple calling system" 4/5 What do you like best about Grasshopper? Easy to use Nice Help Scout intergration Transcription feature Review collected by and hosted on G2.com. What do you dislike about Grasshopper? Web app could use a redesign Text messaging should be included Not the easiest to set up Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? Grasshopper makes it easy to take phone calls from customers that need assistance. Voicemail and transaction of voicemails make missing calls even easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Robert K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert K.") RK Robert K. Small-Business (50 or fewer emp.) 6/21/2023 "Grasshopper was ok" 2.5/5 What do you like best about Grasshopper? It was easy to sign up and get the phone number forwarded. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? When switching numbers, there was a huge delay in when the forwarding would actually become active. Features to ring certain numbers at certain times was confusing and time intensive. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? There was no resolution. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tammy Steinbach M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tammy Steinbach M.") TM Tammy Steinbach M. Owner Small-Business (50 or fewer emp.) 11/2/2022 "So simple to work with" 5/5 What do you like best about Grasshopper? It is very reliable and can always grab the call for you...even when you are too busy to. In business you aren't always available to grab the call, but you also can't miss it! Review collected by and hosted on G2.com. What do you dislike about Grasshopper? I haven't had any feature that I dislike. It gives you plenty of options that you can streamline for your particular business needs. Nothing to dislike about that. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? Grasshopper can always pick up those calls for you, even when you aren't able to yourself. The auto-reply text to missed calls is so helpful and let's the customer know they are important. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 8/1/2023 "Worse support I've ever experienced in my lifetime" 0/5 What do you like best about Grasshopper? They were cheap at the time but has since been out gunned by phone.com. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? Their support ignores e-mails sent by paying customers. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? Business Phone number Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RB Rishikesh B. Sr. Technical Program Manager Mid-Market (51-1000 emp.) 9/27/2022 "Super powerful plugin for Rhino3D" 4.5/5 What do you like best about Grasshopper? The best part of the software is the ability to design any object with mere points and customize the shape of the objects. It's revolutionary. Amazing! I love it. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? It is a very difficult software to learn if you don't have a basic level of understanding of the 3D world. It takes time to learn how to use the software. But once you learn it, it's an wonderful software. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? I created beautiful 3D shapes that couldn't be designed using any conventional 3D CAD tool. The designs were then 3D printed. I used topology optimization to it's fullest potential using Grasshopper Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anthony I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony I.") AI Anthony I. Owner Small-Business (50 or fewer emp.) 11/4/2022 "Just Do It" 5/5 What do you like best about Grasshopper? I like that it's a set it and forget it solution. I've never had an issue and it separates my personal from my business calls. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? I'd like to be able to text more than one picture at a time. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? The ease of call forwarding to a call center is huge. It allows my business to operate in a professional manner and helps us to appear bigger than we are. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Dan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan L.") DL Dan L. Programmer Small-Business (50 or fewer emp.) 7/2/2022 "Lied about refund!" 0/5 What do you like best about Grasshopper? Grasshopper is a great service ... until you cancel. Then ... not so much! Review collected by and hosted on G2.com. What do you dislike about Grasshopper? I cancelled my account and requested a refund as they withdrew $464.78 from my account on June 25th, 2022. I called on that date and they confirmed a refund. Fast forward to July 02, 2022, and the rep had no record of a refund OR a cancelled account. He stated he would process the cancellation and refund and confirmed this would all be sent via email. No email came. Grasshopper owes me almost half a grand. Called twice and was told both times a refund would be issued. I am now going to file a chargeback against them in order to reclaim the money they very clearly stole. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? None. They lied to me twice. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 1/21/2020 "If you are looking for a good phone system for small business move on. This platform is not it!" 0/5 What do you like best about Grasshopper? Unified phone system. We are a mobile service company and it allows us to have the technicians keep using their own phones and customize our on call schedule. The call blasting is great to make sure no call gets missed. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? Poor call quality. Often it takes several attempts to make an outgoing call. The voice mails do not stay on the system for more than 30 days. The name of the caller is visible on the windows app, but it does not get recorded in the call log. While the messaging system could handle pictures it seemed to be limited to that and no other file types. The worst part, in my opinion, is that when porting our numbers away from grasshopper we would be losing access to our SMS/MMS records, with the only way to retrieve them is by taking screen shots. With thousands of messages from the past few years, it is not a feasible task, so we will either lose access to our records or continue to pay a hostage fee. Some of their support staff were somewhat sympathetic to our issue, but there was nothing they could do. Review collected by and hosted on G2.com. Recommendations to others considering Grasshopper: There are many better platforms out there that have considerably more features and interoperability. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? A couple of years ago I was traveling and didn't have a roaming package and I missed some calls and texts because of it. Grasshopper was a good solution, for next time I traveled, I could keep up with my texts, phone calls, voicemails. Review collected by and hosted on G2.com. Show More 4/24/2022 Current UserValidated ReviewerSource: Organic CW Christopher W. Senior Recruiter Enterprise (\> 1000 emp.) 9/13/2022 "Great value" 5/5 What do you like best about Grasshopper? Desktop and mobile apps. Great for working at home. Review collected by and hosted on G2.com. What do you dislike about Grasshopper? Texting is limited. Contacts are not available in the desktop app. Review collected by and hosted on G2.com. What problems is Grasshopper solving and how is that benefiting you? Always have access to my phone number Review collected by and hosted on G2.com. 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