Verified User in E-Learning
UE
Verified User in E-Learning
Small-Business (50 or fewer emp.)
"Great app to get your first Customer Success team going"
4.5/5
What do you like best about Grasp?

The ease of setting up and get going, and there is zero lag in communicating with your customers. Review collected by and hosted on G2.com.

What do you dislike about Grasp?

Bulk selection is missing, in busy teams it takes time to clean your inboxes. Review collected by and hosted on G2.com.

Nemanja J.
NJ
Nemanja J.
malena
Mechanical or Industrial Engineering
Small-Business (50 or fewer emp.)
"Good customer service software "
4.5/5
What do you like best about Grasp?

Casengo is a cloud based customer software that helps you communicate with customers. Great thing is that it is easy to communicate with customers via email or chat, you can also chat with your team member without the customer being able to see. Software is very user friendly, it is super easy to configure it and if there is some problem you can always contact friendly support for a fast solution. It is also very customizable, you can change color, buttons, chat windows, almost everything can be adjust to match your company brand and logo. Mobile platform is also great if you are outside the office. Review collected by and hosted on G2.com.

What do you dislike about Grasp?

There is some problems with servers, they are frequently down and the application is off line. Not more than a 10 minutes but that needs to be resolve. Review collected by and hosted on G2.com.