Graphus Pricing Overview

Graphus stands out for its use of AI to automatically identify phishing attempts and email threats. I found it straightforward to set up with Microsoft 365 or Google Workspace, and it offers helpful features such as warning banners and easy reporting options, which help keep users safe. Review collected by and hosted on G2.com.

Graphus does have a few drawbacks. Sometimes, it mistakenly identifies legitimate emails as threats, resulting in false positives. Additionally, there have been occasional instances where phishing messages manage to bypass its filters. Review collected by and hosted on G2.com.

I like that it at least works. It blocks emails, it adds the banner, it gives the end user the ability to mark emails as junk/spam. Easy to use. Review collected by and hosted on G2.com.

The support team is inexperienced and no help. After following their support procedures, I have found that their team does not have an effective process to have issues addressed within a reasonable amount of time.

Example:

There was a PDF stripped from a client email. When I attempted to recover the email from Graphus the platform failed and only provided "Attachment recovery error". After raising the issue with the vendor, it took them over a day to assign the issue, the support rep(Angel) could only manage one message per day and did not understand the request to recover the pdf from their system. After 2 weeks this became a time sensitive issue, and I connected with my AM about it 3 times along with escalating the issue on my side once and the issue is still unresolved. It has been a total of 3 weeks, and no progress has been made. Review collected by and hosted on G2.com.