What I like best about Granola is how effortlessly it handles meeting notes without disrupting the flow of the conversation. It listens directly from my device audio no bots joining calls and produces clean, structured summaries with decisions, action items, and key points. That alone makes it far more seamless than tools like Otter.ai or Fireflies, which often feel intrusive because they require a bot to join the meeting.

Setup is extremely smooth; once installed, Granola automatically detects meetings and prompts transcription, so I never have to manually trigger anything. The quality of the summaries is consistently strong, and the ability to enhance my quick notes or ask follow-up questions (What were the action items?) is something most competitors don’t do as well. Reviews from other users echo the same sentiment: the tool just gets out of the way and works.

Overall, Granola stands out because it’s accurate, unobtrusive, fast to adopt, and genuinely improves meeting productivity without adding extra steps which is why it feels like a good tool. Review collected by and hosted on G2.com.

What I dislike about Granola is that it still feels limited in a few important areas, especially for a tool I rely on in meetings. The biggest gap is that it doesn’t record audio or video it only transcribes the device output which means I can’t go back and replay parts of a meeting if something was misheard or misattributed. For critical calls, that’s a noticeable drawback compared to tools like Otter or Fireflies that offer full recordings.

Speaker identification can also be hit-or-miss, which makes it harder to track who said what in larger meetings. Integrations are another area where Granola hasn’t fully matured; it works smoothly if you’re in Google Workspace and on common video platforms, but exporting notes into other systems or syncing with broader workflows isn’t as seamless as competitors.

In terms of frequency of use, Granola is incredibly valuable when I have multiple meetings a day, but on lighter weeks it doesn’t add much utility, so it doesn’t become a daily-use tool. And while setup is easy, customer support can feel slow or generic when you run into audio setup issues or OS conflicts something a number of other users have also mentioned. Overall, the drawbacks don’t outweigh the benefits, but they’re worth noting. Review collected by and hosted on G2.com.

I like Granola because of its ability to capture and summarize notes for my meetings, which allows me to stay focused and engaged in our team discussions without worrying about taking notes. I also found the initial setup to be very easy. Review collected by and hosted on G2.com.

It does not capture all meeting details. It would be nice if it can provide an entire transcript of our meetings so you would know in case it misses something, especially if the meeting is quite lengthy. Review collected by and hosted on G2.com.

I find Granola incredibly easy to use across both the phone and app version, including on Microsoft and MacBook platforms. Its intuitive design makes it user-friendly, enhancing my efficiency during busy times. I particularly appreciate how Granola's features align with my workflow, especially the ability to interact with and query chat and note data. This functionality allows me to easily reference decision points and discussions from meetings, which is crucial in my daily tasks that often involve complex information and numerous decision points. The ease of initial setup for Granola was also impressive, as it was straightforward and uncomplicated, further contributing to its usability and my overall productivity. Review collected by and hosted on G2.com.

I dislike that Granola doesn't have a steady web version. This is particularly challenging for me as sometimes I can't always install software on my work computer, especially my work MacBook. I wish it had a web version because not being able to use it via a web interface is a big blocker. Although I can share links and read documents, the absence of a fully functional web version limits my ability to use Granola effectively in a professional setting. Review collected by and hosted on G2.com.

One of the best tools I have and use. I use it every day for all my calls.

It helps me understand difficult accent merchants and to have clear and truthful interviews. i also configured an AI prompt to qualify my leads, which helps me greatly and saves a lot of time! Review collected by and hosted on G2.com.

So far is excellent, AI could be improved because sometimes it does not take prompts correctly. Review collected by and hosted on G2.com.

Runs without being invited to a meeting and with phone screen locked. Review collected by and hosted on G2.com.

Limited integrations with other data sources. Review collected by and hosted on G2.com.

I appreciate the integration with Claude. Review collected by and hosted on G2.com.

The ability to migrate data from one account to another. Review collected by and hosted on G2.com.

I find Granola very easy to use, which is very important to me. I appreciate the very simple and clean usage without many unnecessary features. Additionally, I like that recording in the background is possible without a bot. The initial setup of Granola was also very easy. Review collected by and hosted on G2.com.

Recognition of speakers. Sometimes it cannot perfectly differentiate who is speaking. Review collected by and hosted on G2.com.

I find Granola incredibly helpful and intuitive for taking notes in meetings. The setup process is straightforward with easy app download and minimal configuration. I appreciate being able to customize note formats and access full transcripts for reference. The note summaries Granola creates are also a standout, making it easy to get concise or detailed notes as needed. I love the ability to ask about specifics during meetings, and the app's seamless integration with platforms like Zoom, Teams, and Slack enhances my productivity. Review collected by and hosted on G2.com.

I think it would be beneficial if it were easier to get a full view of the transcript when desired. Review collected by and hosted on G2.com.

I like that Granola provides detailed, thorough notes with actionable next steps in a clean format. Its usability is simple but effective, and the notes are extremely thorough. I also enjoy the mobile app for taking notes during phone calls and in-person meetings. Granola is simpler to use and more efficient, producing more productive notes than Zoom and Gong notetakers. Plus, the initial setup was very easy. Review collected by and hosted on G2.com.

I find that data analysis and continual innovation of go-to-market resources could be improved. Review collected by and hosted on G2.com.

I’ve been recruiting for nearly 15 years, and I genuinely wish I had Granola from the very beginning. This tool allows me to be fully present in every candidate conversation without worrying about taking detailed notes in real time.

Granola not only transcribes interviews accurately—it also organizes the information directly into my personalized template, which makes completing feedback scorecards fast and effortless. The amount of time this tool has saved me on a daily basis is truly incredible.

Highly recommend for anyone looking to streamline their interview process while improving candidate engagement and overall efficiency. Review collected by and hosted on G2.com.

I wish the templates offered a clearer option to collect data in either bullet points or paragraph form from the start. Right now, it seems to adapt based on how you give feedback over time, which is great—but it would be even better to configure that preference up front for consistency. Review collected by and hosted on G2.com.