---
title: GrandNet ITSM Reviews
meta_title: 'GrandNet ITSM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how GrandNet ITSM works for a business like yours.
date_modified: '2026-09-29'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# GrandNet ITSM Reviews
**Vendor:** Pulsar  
**Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)
## About GrandNet ITSM
GrandNet ITSM is a comprehensive IT Service Management platform designed to help organizations centralize, automate, and control their IT operations from a single environment. The solution combines IT asset management, help desk and support, infrastructure monitoring, remote management, mobile device management, automation, dashboards, and reporting. GrandNet ITSM enables organizations to manage the complete lifecycle of hardware, software, and network assets, automatically discover devices, track software licenses, schedule maintenance, and monitor compliance. Its integrated service desk centralizes incidents, requests, and changes while supporting SLAs, escalations, priorities, knowledge bases, self-service, and automated ticket workflows. The platform also provides centralized remote administration capabilities, including bulk software deployment, SSH access, browser-based console access, system checks, logs, patch management, and automated workflows. Monitoring tools allow IT teams to track hosts, services, and applications using thresholds, alerts, templates, notifications, and maintenance windows. GrandNet ITSM supports integration with Active Directory, LDAP, email systems, monitoring platforms, and REST APIs. It can be deployed either on-premise within the customer's infrastructure or in Pulsar's cloud environment. Its modular architecture allows organizations to select and scale the capabilities they need as their IT environment grows.






- [View GrandNet ITSM pricing details and edition comparison](https://www.g2.com/products/grandnet-itsm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+11%3A28%3A28+-0500&secure%5Bsession_id%5D=c2b2925d-3582-479c-9bed-0d3c771aa34c&secure%5Btoken%5D=41b6b3024b5d0a6fd482b32b384dfc1b6e8897710bb384c4b357b70b8e7414f1&format=llm_user)

## GrandNet ITSM Features
**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Generative AI**
- AI Text Generation
- AI Text Generation
- Generative AI

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations
- User Management
- Support Ticket Management
- Requisition Management
- Inventory Management
- Email Management
- Maintenance Management
- Workflow Management
- Problem Management
- Service Level Agreement (SLA) Management
- Supplier Management
- Procurement Management
- Knowledge Base Management
- Task Management
- Change Management
- Incident Management
- Contract/License Management
- Audit Management
- Configuration Management

**Additional Functionality**
- Cost Tracking
- Access Controls/Permissions
- Prioritization
- Customizable Fields
- Data Import/Export
- Asset Tracking
- Customizable Branding
- API
- Alerts/Notifications
- Reporting/Analytics
- Barcode/Ticket Scanning
- Monitoring
- Customizable Forms
- Compliance Tracking
- Data Visualization
- Audit Trail
- AI Copilot
- Self Service Portal
- Customizable Reports

## Top GrandNet ITSM Alternatives
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,990 reviews)
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,094 reviews)
  - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) - 4.9/5.0 (1,314 reviews)