I like that Grain automatically joins calls without changing apps and that the summaries and action points are often very accurate and require little revision. Additionally, the initial setup was very simple. Review collected by and hosted on G2.com.

it is not always very clear how to manage access permissions to the recordings Review collected by and hosted on G2.com.

Best transcription that comes out of meetings that I've tried. AI-centric download abilities. Native AI intregrations. Review collected by and hosted on G2.com.

I wish the recorder would join 2 minutes early. Review collected by and hosted on G2.com.

easy to use, great recording + transcription, native AI "Ask Grain" Review collected by and hosted on G2.com.

Not much, it does what we need and meets expectations Review collected by and hosted on G2.com.

We're primarily using Grain to capture custom notes and action items from internal conversations. Honestly the clip sharing and meeting collaboration has been really great for our internal discussions. But I could see how using Grain's clips & stories would also be perfect for amplifying provider/customer voices across teams. They also have a Glean integration, ChatGPT MCP integration, & robust API that basically allows us to turn meeting data into accessible data we can actually analyze. That raw data access is extremely appealing for our team. Bonus: the desktop app actually helps me join meetings on time, and it's so easy to use. Review collected by and hosted on G2.com.

Nothing I would change. I really like how responsive they are to feedback and quick to make improvements! Review collected by and hosted on G2.com.

Grain is great for recording meetings and calls with any video platform service. Review collected by and hosted on G2.com.

Review/ AI tooling could be better with Grain. Review collected by and hosted on G2.com.

Grain allows us to quickly & easily review, analyze, and share the key moments that matter most to our clients and team development. The automated insights and coaching capabilities have been invaluable in driving growth and refining our strategies for both client coaching and team development.

We have a lot of neurodivergent team members & clients so we use grain for every single call even one offs or impromptu calls (those are where the magic happens half the time). We really love how Grain allows us to stay fully engaged in our calls, knowing we can easily revisit details whenever needed.

Their support team has been really awesome and communicative whenever we have questions. Review collected by and hosted on G2.com.

If you use hubspot its got a native integration, alas, I do not use hubspot so I gotta do a bit more work to get the recaps etc integrated into my client notes & other automations. Thats really the only dislike and its not even a biggie. Review collected by and hosted on G2.com.

Grain has been a fantastic addition to our toolkit, particularly due to its smooth integration with HubSpot, which significantly simplifies our workflow. The option to pull in Zoom cloud recordings without the need for an assistant to join every call is a brilliant feature, allowing us to record key information unobtrusively. Grain’s approach of delivering essential functionality at a fraction of the cost of other platforms like Gong is a huge benefit, especially for small and medium-sized enterprises (SMEs) that need robust call recording, sentiment analysis, and workflow insights without the hefty price tag. The customisable templates and smart tags are excellent for tailoring the software to our specific needs, making it easier to track important phrases and outcomes in client conversations. Review collected by and hosted on G2.com.

There are a few limitations with phrase recognition in smart tags, which can make it challenging to capture specific phrases consistently across calls. It would also be helpful to see more options for currency and regional language support, as these would make the platform even more user-friendly for non-U.S. markets, especially in terms of UK English nuances. Review collected by and hosted on G2.com.

I found Grain very easy to adapt and implement in our company. Zach was very responsive to my questions during our trial and we could use it out of the box. It was easy to create new templates and our team has learned greatly from the coaching feature. We integrated Grain with out HubSpot account and already have seen great improvement in our data. Review collected by and hosted on G2.com.

The integration with HubSpot is simple, for meetings you are not able to different a meeting from a call, Review collected by and hosted on G2.com.

Grain has become a critical part of our platform stack, significantly enhancing our workflow for sales and customer meetings. We've been recording all our meetings through Grain, and its ability to produce accurate summaries and detailed transcripts has streamlined our processes immensely.

Not only does Grain save us time by generating summaries, but it also helps us create valuable assets and proposals directly from meeting content. This has improved the speed and quality of our follow-ups, ensuring we never miss a detail.

The platform is intuitive, reliable, and seamlessly integrates into our workflow. Grain has truly transformed how we approach meeting documentation and follow-up tasks. I highly recommend it to any team looking to maximize efficiency and make the most out of their meeting data. Review collected by and hosted on G2.com.

I have been wanting to do more with its API but haven't gotten around to it. It would be nice to be able to use the AI outputs to store in my project management tool so that I can take actions from meetings. Review collected by and hosted on G2.com.

The AI is really smart, it always knows whats the preamble and non-work related chat in meetings and doesnt bother summarising them. And the notes it generates are really really good, better than competitors that I've tried such as Fathom and Gemini Notes in Google Meet.

The integration with Google calendar is perfect, and the ability to upload recordings later without having to add in the meeting bot is great if customer or participant doesnt like the idea of an AI bot being their.

It's feature rich but not complicated to use and setup, the CSM was brilliant at walking me through admin and setup even after I had had a trial.

We use it internally in lots of meetings as well as in customer meetings. Internally its been great to help people who miss meetings, and invaulable at driving accountability in those meetings ensuring that decisions are made and action points are discussed. With customer meetings it's saved countless hours and therefore countless $'s from our sales and CSM teams having to manuall input notes into our HubSpot CRM. Review collected by and hosted on G2.com.

That I didnt find it years ago!

In all seriousness, there's not a lot I dislike about it. The Productboard integration isn't amazing, but we've gotten what we need by using Zapier instead and using that to send thigns to Productboard.

And if you uplaod a recording you cant push notes to your CRM (but I was told they are working on that) Review collected by and hosted on G2.com.