--- title: Gradwell Reviews meta_title: 'Gradwell Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Gradwell works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4 scale: '5' date_modified: '2025-10-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Gradwell Reviews **Vendor:** Gradwell **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 4 ## About Gradwell Since 1998, Gradwell have been delivering cutting-edge cloud technology developed in-house by our expert team. Our acquisition of The Technology Group happened in 2021, making us the largest 3CX partner in EMEA. We are a leading cloud communications provider, delivering end-to-end solutions to businesses of all sizes. Our services, including hosted telephony, SIP and business connectivity were born in the cloud and continue to evolve based on the development of our own intellectual property. ## Gradwell Reviews ### 1. Previously great VoIP service, but lacking as of late **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Gradwell?** Easy to use interface, therefore straightforward to configure, and at a good price. **What do you dislike about Gradwell?** Although previously a very good support team, this is lacking more recently with only stock answers given. **What problems is Gradwell solving and how is that benefiting you?** A straightforward and easy to use phone system at an affordable price. ### 2. Good overall **Rating:** 4.0/5.0 stars **Reviewed by:** Sahil T. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Gradwell?** Comfy chairs good social events lots of nice people great HR manager funding is there for training. **What do you dislike about Gradwell?** Communications Is not great little to no transparency where needed pay is subpar and fragmented across the business low recognition of talent and acomplishments. **What problems is Gradwell solving and how is that benefiting you?** very amazing people to work with. Located in the heart of the city of bath. ## Gradwell Discussions - [What is Gradwell used for?](https://www.g2.com/discussions/what-is-gradwell-used-for) - [View Gradwell pricing details and edition comparison](https://www.g2.com/products/gradwell/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+05%3A28%3A25+-0500&secure%5Bsession_id%5D=f22ce320-27af-464b-b062-99a2096629b2&secure%5Btoken%5D=b1d495429eff485b78f29a803730b0857f3cf56a1520581a5f7e026e1366b4ec&format=llm_user) ## Gradwell Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Gradwell Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,667 reviews)