Gradient Software Development company is founded in November 2017, as freelancing services provider. In over a 4 years of professional software development, designing and building software solutions, we have been supporting businesses from different domains (administrations, manufacturing industries, factories, e-commerce, food delivery… etc.) and of different scales (small, middle, large and enterprise). During this period, we have grown from the level of providing freelancing services (supporting IT company partners in development for end users), to the level of providing complete software solutions to the end users / businesses, that includes: - Analysis of customers business process and applying our experience to consult and point out the segments where, in our opinion, software solution can provide improvements. - Evaluation of customers opinion, where software solution can be applied and provide value. - Developing and testing of software solution, providing robustness and high quality of the solution Gradient is built on the idea of partnership and cooperation with the universal intention to develop bigger solutions, to develop bigger in our business domain and to support development of our customers in their business domain. Service that we provide is Custom Software Development. We prefer “fixed price” model. By that model, the flow is: - We communicate with customer and work together to properly define scope of service that needs to be provided. Effectively, we build SOW. - SOW consists of problem description, service scope, necessary 3-rd party actors, planned delivery date (or dates in case of scope split to milestones) and fixed / final price for the provided services. - After full solution delivery, guarantee period of 6 months start. - During guarantee period, Gradient team is available to provide bug-fixes. Maximum response time to bug report is two (2) business days. In the moment of response, development team starts resolving reported bug. Guarantee period and response time are negotiable and affect final service price.