KC
Katie C.
Digital Services Director
Small-Business (50 or fewer emp.)
"The features that I loved best are now obsolete..."
3/5
What do you like best about Grade.us?

i really like the ease of setup for Grade.Us. We are a partner who white labels their ORM services, and setting up a new client is super quick -- I'm talking maybe 30 minutes. The widget is attractive, looks great on a website. I also love the review audit that we're able to conduct, and can feature a tool on our website as to where companies can check their own reviews. We've gotten a few leads from that! This is also where I would rave about their negative review interception function -- how if someone clicks a lower than average rating for you, the software offers to let the customer bypass the review and send the client an email to rectify their issue. Used to LOVE this, but now it's frowned upon by Google, so, my love needs to die. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

While its not Grade.Us's fault that Google started being more protective of consumers (haha), something that I did NOT enjoy during our time with Grade.Us is the lack of help from their tech team. There were quite a few times where I inquired about some code - specifically schema -- and we were advised incorrectly. Almost felt like our tech team taught their team how to use their product. A bit frustrating, but not enough for us to walk away. Review collected by and hosted on G2.com.

Response from Garrett Sussman of Grade.Us
Edit edit

Hi Katie,

Thank you for the review!

First off, thank you for your appreciation of the quick setup and the design/value of the lead gen prospect report widget. I'll let the team know that you found it useful in generating leads and are using it on your site.

We sincerely empathize about Google's decision to update their policies around review gating. We love the segmenting layout too!

While we feel like segmenting happy and unhappy customers gives your clients a chance to recover unhappy customers, we agree that it's important to follow the rules of the various review sites. So even though you can no longer segment for Google reviews, the funnel is still effective when you are focusing on other sites like Facebook.

We still offer the direct link button layouts for our customers who *are* focusing on acquiring Google reviews.

I've already communicated your feedback to the team about the help with regards to data structured schema friendly markup. Thank you for the constructive feedback. We are always looking to improve and value candid feedback. We don't want you to come away frustrated from your experience. Additionally, our founder, Jon, wrote an article about Google's schema guidelines and how it applies to our plugin here:

https://blog.grade.us/keep-calm-follow-googles-new-schema-guidelines-not/

If you have any other feedback that you'd like to discuss, please feel free to reach out to me personally at garrett@grade.us.

Best,

Garrett Sussman

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Avoid Grade.Us - They have gotten worse over time and double prices"
0/5
What do you like best about Grade.us?

It used to be the low-cost solution for getting client reviews, and worked reasonably well. Over time, it has gotten less functional, more confusing and poorly designed. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

They have fallen behind their competition. It would have been OK, but they double prices overnight without warning. That's right, a 100% increase for existing customers. On top of TERRIBLE SUPPORT. Their support team went from a B when I started 1.5 years ago to a C- on their best day. Review collected by and hosted on G2.com.

Response from Kelly Rogers of Grade.Us
Edit edit

Thanks for taking the time to share your thoughts! Our team is constantly striving to be our best, and your feedback is really valuable to us. I’m sorry that our support team has fallen short of expectations. Over the last two months, Grade.us has added four new support reps and a director of customer success to better serve our customers and improve response times. We are also constantly working on putting out the latest and greatest features to keep up with our competitors. Should you decide to give us another try, I am confident that we will be able to make it up to you.

I’d also love to learn more about your concerns with our pricing, as I want to make sure everything is correct on your account. We have been very careful to try and best meet the needs of our customers, so we would love to learn where we are falling short. Are you able to hop on a call so I can get a better sense of your pricing and support needs and how we can exceed your expectations? Please email me at support@grade.us so we can work on fixing this for you!

Warm regards,

Kelly Rogers

Director, Customer Success

Bailey W.
BW
Bailey W.
Account Manager | Digital Marketing Analyst
Small-Business (50 or fewer emp.)
"Very helpful for reputation management"
4/5
What do you like best about Grade.us?

The ability to drop tons of customers into the automated reviews sequence is great and efficient. Being able to suppress negative reviews but still see and respond to them makes for the perfect balance of gaining good reviews online while still rectifying bad experiences with customers and learning how to improve. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

The email setup area is poorly designed. You cant even see the whole email at once. It's kinda confusing where in the email that customers will click to leave their review. I also don't like that for each location of one business has to be set up individually even though they have all the same settings. Review collected by and hosted on G2.com.

Verified User in Broadcast Media
UB
Verified User in Broadcast Media
Small-Business (50 or fewer emp.)
"Reputation's Rockin"
4.5/5
What do you like best about Grade.us?

I really like that this is a software that keeps the integrity of reviews in check. It doesn't allow for unfounded reviews to be posted and potentially ruin someone's business. Don't have to worry about one bad apple anymore. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

I don't like that it involves a lot of rerouting and interfacing with both mobile devices and computers. The login system was tricky for the first few times. A lot of verification pages, but I know it's all for the betterment of the software. Review collected by and hosted on G2.com.

Emily B.
EB
Emily B.
Kennel Assistant
Veterinary
Small-Business (50 or fewer emp.)
"Reputation Loop"
4.5/5
What do you like best about Grade.us?

Reputation Loop makes it easy to get customers to leave reviews. They get posted to big sites like Google and Facebook. It simply texts or emails the customer and asks if they want to leave a review. Genius Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

I dislike the price. It is about 4x more expensive than competitors. Review collected by and hosted on G2.com.

Sara D.
SD
Sara D.
Hairstylist
Small-Business (50 or fewer emp.)
"Best results"
5/5
What do you like best about Grade.us?

Reputation loop is very simple to use to help a new or old business gain customers because of their excellent reputation! Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

I can't really think of anything I didn't like about reputation loop. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Reputation loop"
5/5
What do you like best about Grade.us?

Reputation Loop does not acquire customer insights regarding the company as a whole but also about the service offered by a specific employee assigned to clients. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

I’m still gonna evaluate this product . Review collected by and hosted on G2.com.

Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"BEST SaaS and BEST Customer Support!"
5/5
What do you like best about Grade.us?

I love this software so much. It's easy to use and my clients have gotten great value from it. Every business needs 5-star reviews to gain more business. Grade.Us makes it easy to manage requesting reviews and also displaying your best reviews to potential clients in a beautiful funnel.

Also, the support team was gracious and patient every step of the way during set up.

Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

There is nothing to dislike. This SaaS and the team behind it is perfect, in my opinion. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Good software for online reputation management"
4/5
What do you like best about Grade.us?

I love how fast it can generate reviews. Reviews help everyones business. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

Sometimes the customer service has be a long wait. Review collected by and hosted on G2.com.

MZ
mendy z.
Small-Business (50 or fewer emp.)
"great website to get reviews"
4/5
What do you like best about Grade.us?

easy to us set up works well, Affordable pricin( most of the complicated futures i don't really use) Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

if someone left you a review grade.us lets you know of it only a day later while my yext account lets me know right away Review collected by and hosted on G2.com.