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KW

Kim W.

Digital Marketing Expert

Small-Business (50 or fewer emp.)

2/4/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Grade.us Rocks!"

5/5

What do you like best about Grade.us?

There are many things that I love about Grade.us but my favorite is customer support provided. Afshaun is so helpful and incredibly friendly. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

Sometimes functions and features do not perform correctly but when this happens, support is swift to correct. Review collected by and hosted on G2.com.

PS

Pedro S.

Software Engineer

Small-Business (50 or fewer emp.)

7/30/2019

"Very valuable software"

4/5

What do you like best about Grade.us?

Easy to set up, accessible, and easy for end users to leave reviews. Too often, satisfied customers remain silent about the quality service they received while unhappy ones make a lot of noise. The software is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

I don't like the ticky-tack pricing model that adds cost for every little detail that's hard to pinpoint, but I think it would be the white label of the panel that I don't have much to say about what we don't do. I believe I lose many leads to comments because they are turned into spam and the potential client never sees the email and committed to providing a review. Review collected by and hosted on G2.com.

Recommendations to others considering Grade.us:

Furthermore, ask someone to connect to the Google Review page. Take a look at the competition - these guys are tough to beat, as the cost versus features is very helpful in saving us a fortune and one person can handle what used to take 4. Review collected by and hosted on G2.com.

What problems is Grade.us solving and how is that benefiting you?

We are striving as an entire company between the two offices to acquire 1,000 reviews, so that we maintain a firm position in our industry. Salesforce can easily allow a customer to leave a review in a few steps instead of 10. We couldn't be happier with the success we've had in implementing this product. It gave us this solution that only requires our customers to add names and emails and let the system take care of everything else. Review collected by and hosted on G2.com.

Response from Kelly Rogers of Grade.Us

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Hi Pedro,

Thank you for your brilliant comment! Our team is happy to know how you have grown in your company and in the number of comments with Grade.us. I also appreciate you taking the time to give us feedback on our pricing model. If you would like to speak with someone about your specific needs, email support@grade.us (we have someone on the team who speaks Portuguese and will be happy to help connect us). Thank you again for the kind words.

Sincerely,

Kelly Rogers

Director, Customer Success

Grade.us

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

4/5/2020

"Used to be a fan until price increase. Good for those who can afford it"

3.5/5

What do you like best about Grade.us?

White label features

150+ review site integrations Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

Poor interface

Lack of api support

Sometimes its glitchy Review collected by and hosted on G2.com.

Recommendations to others considering Grade.us:

Be careful with their terms. They can increase their fees at any time without any notice. And they wont refund any fees and will reference their terms that you may not have agreed to. Review collected by and hosted on G2.com.

What problems is Grade.us solving and how is that benefiting you?

A single platform to manage all your client reviews Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/26/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Solid platform, great customer service, reasonable prices. Very happy with them."

4.5/5

What do you like best about Grade.us?

their customer service is very good and friendly. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

Their pricing tiers. I wish they would make it a little more affordable for agencies. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/28/2019

"Monitoring all social networks has never been so easy."

4.5/5

What do you like best about Grade.us?

I like this system because it allows me to monitor all the social networks, we handle, without a doubt Grade.us allows us to keep our customers satisfied. Because with this software we can receive both good and bad opinions.

In addition, it allows us to directly serve our dissatisfied customers.

Many times as a company, we only focus on producing forgetting the opinions of our customers.

However, with this program, we can have a more direct contact with customers in order to address the most specific requirements and thus avoid a bad opinion that may affect the image of the company. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

What I did not like about this system was that when implementing it, it was a bit cumbersome since I felt overwhelmed by the amount of functions, it has, that I did not know where to start, but when connecting with the customer service team, they could help me and guide me step by step. Review collected by and hosted on G2.com.

Recommendations to others considering Grade.us:

It is a real privilege to be able to recommend this software. I firmly believe that if it were not for Grade.us, I would still be in limbo, unable to know what customers think and not know what to improve or what new features to implement. Review collected by and hosted on G2.com.

What problems is Grade.us solving and how is that benefiting you?

Thanks to Grade.us we have been able to improve a lot the customer service department that we had a little abandoned. It is a real pleasure to have software that invites my clients to express their opinions, whether they are good or bad.

At the same time we have been able to improve our products and services, thus being able to implement improvements in every sense.

Also, I feel satisfied with this application because with its friendly interface I can have a central command where I can handle each opinion issued on my social networks and with this to see the level of acceptance represented by stars. Review collected by and hosted on G2.com.

Response from Kelly Rogers of Grade.Us

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Hi there,

Thank you so much for your glowing recommendation! Grade.us has invested heavily in our support team over the past few months, so we’re thrilled to hear that it has made a difference for you and your business. As we continue to innovate, we will have even more resources available for getting set up and utilizing all of the features we have on our site. We’re also adding new features to our roadmap that will help make it even easier to interact with customers and manage your reviews that I think you’ll love. We’re so happy to hear how you’ve grown your business with us and look forward to growing even more together! Thanks again for taking the time to leave us such a wonderful review.

Warm regards,

Kelly Rogers

Director, Customer Success

support@grade.us

TC

Tim C.

President

Marketing and Advertising

Small-Business (50 or fewer emp.)

7/27/2016

"Grade.us - Poorly supported, second-rate tools"

0/5

What do you like best about Grade.us?

I do not like this product and no longer use it. I instead use a competing product, GatherUp. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

Their support is abysmal. During one week when they took their company staff away for a company offsite, there was ZERO tech support. No responses, no help, no callbacks, no email, nothing. For an entire week.

Their other customers may put up with that, but not me. Not me, not ever again. Review collected by and hosted on G2.com.

Recommendations to others considering Grade.us:

I used Grade Us, from June 2016 until May 2018. During that time, I became less and less satisfied because the UI was very hard to use and in some ways non-intuitive. Also, it was expensive.

But it was finally their failure to provide the promised support that was the straw that broke the camel's back. During one week when they took their company staff away for a company offsite, there was ZERO tech support. No responses, no help, no callbacks, no email, nothing. For an entire week.

Their other customers may put up with that, but not me. Not me, not ever again. Review collected by and hosted on G2.com.

What problems is Grade.us solving and how is that benefiting you?

This is no longer relevant since I no longer use this product, but in the past, I used it to automate review solicitation. Review collected by and hosted on G2.com.

AF

Allan F F.

Attorney

Law Practice

Small-Business (50 or fewer emp.)

11/13/2019

"Great product "

5/5

What do you like best about Grade.us?

It really works well. Easy to use. Gets me the reviews that I need Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

Not as customizable as I would like. It is still great Review collected by and hosted on G2.com.

JC

James C.

Marketing Specialist

Mid-Market (51-1000 emp.)

4/4/2019

"Get more positive reviews for your website"

4.5/5

What do you like best about Grade.us?

I really like this platform because it helps me to manage and get more positive reviews for our website, also you can configure your own domain, is a simple and useful solution to improve the reputation of any business. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

I have no complaints from Grade.us because it fulfills the task for which I need it. Review collected by and hosted on G2.com.

Recommendations to others considering Grade.us:

If you have a company that is starting and you need to make your reputation Grade.us will help you in the best way, if you have any questions just ask the support that always has the right answer. Review collected by and hosted on G2.com.

What problems is Grade.us solving and how is that benefiting you?

This software has helped us to improve our reputation by obtaining real and positive reviews, provides a more efficient way to export data and can also easily filter and eliminate negative reviews by doing a personalized check. Review collected by and hosted on G2.com.

Response from Garrett Sussman of Grade.Us

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Hey James,

So happy to hear that Grade.us effectively fulfilled the task at hand.

I agree that a major challenge for newer companies starts with earning your first set of positive reviews. It sounds like you have a wonderful group of customers that appreciate what your business is providing.

I also let the support team know that you appreciate their assistance with your questions.

Keep building that reputation!

Garrett Sussman

Senior Content Marketing Manager at Grade.us

AM

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

2/4/2020

"Came from Rep Loop"

4.5/5

What do you like best about Grade.us?

We are a Reseller account, coming from Rep Loop. I like the simplicity of the dashboard and the easy integration.

Valerie has helped us migrate over been wonderful. Change is inevitable , so we are all adjusting and getting to know Grade. Us. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

I would like to see a microsite, if possible. Review collected by and hosted on G2.com.

Response from Garrett Sussman of Grade.Us

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Thanks so much for the great review! Valerie is awesome. I'll let her know that you appreciate her.

I'm glad that you like the dashboard. The microsite is a great idea! I'll submit the suggestion to the product team.

A lot of agencies and resellers have had a ton of success with reputation management for their clients. Happy that it's working for them.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/3/2020

"Great software"

5/5

What do you like best about Grade.us?

The review stream with live reviews. and the support team Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

It's all good. I didn't dislike anything about it. Review collected by and hosted on G2.com.

Response from Garrett Sussman of Grade.Us

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Thanks for the kind words! We recently redesigned the review stream, so it's great to hear that you like it.

I'll let the support team know that you appreciate the work that they're doing.

Great to have you in the Grade.us family. If you ever need anything, don't hesitate to reach out.