Customizability of the review funnel.

Ability to set-up and automate reporting.

Intuitive Dashboard Review collected by and hosted on G2.com.

Need more support for specific industries (counselors, financial planners) Review collected by and hosted on G2.com.

Wesley really helped today! I messed up on one of my accounts, and he sent me great screenshots on how to fix it!

Quick reply and easy fix!!

Thank you!! Review collected by and hosted on G2.com.

There isn't much I don't like about you guys anymore.. maybe the ability to call, but they are so quick to reply now that it doesn't matter anymore... Thank you. Review collected by and hosted on G2.com.

Grade Us is easy to use and allows multiple review platforms to be offered to reviewers. The fact it walks them through how to leave a review is great. Review collected by and hosted on G2.com.

It is a little pricey to get the white label and WordPress plugin. Review collected by and hosted on G2.com.

Customer service is excellent!!!! Anthony made this entire process so simple! The tech department does awesome onboarding Review collected by and hosted on G2.com.

It's a bit expensive at the lowest tier. Review collected by and hosted on G2.com.

If there is one thing that made our adoption of the Grade.US program so smooth and successful, it was the support provided by the company. There are tons of software companies, but, in my mind, they are distinguished by the live people behind the code. At Grade.US, the person I with whom I have spoken most often (by phone or chat) is a lady named Valarie. She could not have been more patient with my endless questions. I felt stupid sometimes, but she never made me feel stupid for asking the question. I can see us being partners with Grade.US long into the future with support like we get from the company. Thanks to Val. Review collected by and hosted on G2.com.

The lack of training videos for the various components of the software. The support is largely based on ZenDesk questions and answers and it is challenging to find questions that are articulated the same way i might ask them. Review collected by and hosted on G2.com.

The best part about Grade.Us review software is that it helps segment positive and negative reviews and sends prompt notifications whenever you get a new review. It's super easy to go in and respond to customer reviews right away. All of the messaging can be easily customized to keep consistent with your brand. The platform is super easy to use as well. I also love being able to see how customers interact with the software so that we have the knowledge we need to modify our outreach for review invitations if we need to do so. Review collected by and hosted on G2.com.

I really don't have any complaints about this software. The hardest part about implementing this solution at a new office is finding where it fits into the daily workload that staff members already have. It that transition can be made smoothly, then the results are usually great. Review collected by and hosted on G2.com.

We use Grade.Us on behalf of a client to aggregate their company reviews. Our client is a manufacturer and therefore the reviews are mainly related to the recruitment process. We have run into issues with aggregating Glassdoor with other platforms but was able to find a workaround to keep all data in one spot. Grade.Us provides a dashboard to help monitor and manage reviews on an ongoing basis. Review collected by and hosted on G2.com.

We have run into a few times where the platform was unable to properly pull from Indeed. They usually fix these issues quickly. Review collected by and hosted on G2.com.

Their review monitoring API is excellent. The set up process for a client is also pretty straightforward. Review collected by and hosted on G2.com.

They recently raised their prices quite a bit and it made it unworkable to continue using them at scale. Review collected by and hosted on G2.com.

We're able to monitor all of our client's different reputation review sites and that's huge since we don't have to login to different platforms and they all aggregate into one place. Review collected by and hosted on G2.com.

The platform could be a little bit more user friendly for multiple people trying to work on a single review. Follow ups are key so making the comments part more friendly would be good. Review collected by and hosted on G2.com.

Simple to set up and navigate. Packed with features to get honest customer feedback and leverage the good reviews into new content for website, social media, and sales collateral. Review collected by and hosted on G2.com.

The price increase in 2019 was pretty steep. However, they will work with you one-on-one to negotiate a fair deal. They are not a "take it or leave it" type of company. Review collected by and hosted on G2.com.