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KK

Katie K.

Junior Project Manager

Small-Business (50 or fewer emp.)

5/26/2020

"User Friendly, Great Customer Support and Great Results"

5/5

What do you like best about Grade.us?

Grade.us is very user friendly, I was able to quickly navigate the system and start using before I received my welcome orientation. The Customer Support is wonderful, they walked me through the entire platform, ensured I had set everything appropriately and made sure that I knew all of the tips and tricks. We have received great responses from our clients and have found this to be a wonderful way to gather new reviews, and find out about concerns clients have and quickly fix those concerns. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

I don't have any dislikes at the moment. The reporting feature is great, and the ease of use is wonderful. Review collected by and hosted on G2.com.

What problems is Grade.us solving and how is that benefiting you?

We have struggled with getting reviews in the past, having a direct link and a drip campaign to gather these reviews has been wonderful. This also allows us to filter out some of the more negative reviews, and has made us aware of concerns and issues clients had that weren't being communicated to us. This has given us the opportunity to go and make things right. Review collected by and hosted on G2.com.

AB

Adrian B.

Small-Business (50 or fewer emp.)

5/26/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"A Great Reputation Management System!"

5/5

What do you like best about Grade.us?

From the agency side perspective, the client setup is fast and easy. There is a little bit of a learning curve as is the case when using any new software system. But after you set up a few accounts it becomes super simple!

From a client perspective, my clients really like it. Conversion rates from request to review are great in comparison to other reputation management systems that they've used in the past. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

I can't think of anything that I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Grade.us:

Nothing at this time Review collected by and hosted on G2.com.

What problems is Grade.us solving and how is that benefiting you?

I'm helping my clients build a strong online reputation that helps them attract new customers. I have clients that have told me that reviews they've gotten by using Grade.Us have helped them acquire customers. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

1/12/2021

"A great value reputation management tool"

4.5/5

What do you like best about Grade.us?

Grade.us includes email and text message review invitations that are easy to use. Publishing a positive review repository page is great! Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

There could be more tracking and better analytic analysis capabilities. Review collected by and hosted on G2.com.

Recommendations to others considering Grade.us:

If you are looking for an inexpensive reputation management solution that has the best features for soliciting reviews on email and text then this is the solution. Review collected by and hosted on G2.com.

What problems is Grade.us solving and how is that benefiting you?

I was able to increase our Google rating from 1.8 stars to 3.9 in one year. Review collected by and hosted on G2.com.

Response from Garrett Sussman of Grade.Us

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Thanks for the great review! The proof is in the pudding, right? 1.8 to 3.9? That's a wonderful increase in star ratings.

We find that customers that use both email and text review requests see increased benefits, so it's great that you're getting the most out of the platform.

As for reporting, no worries! We've got a great reporting re-design overhaul coming in the next few weeks. Take a peek.

See how Grade.Us improved

SW

Sabrina M. W.

President and CEO

Small-Business (50 or fewer emp.)

5/28/2020

"Grade.us Honest Review"

1.5/5

What do you like best about Grade.us?

The fact that we can text Review Requests. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

Several issues are not working properly, like the texting on our account. The GUI is a bit cumbersome and difficult to understand. It needs to be more streamlined. Also, feature enhancements should be more frequent and everyone should be notified by email when enhancements have been implemented. Review collected by and hosted on G2.com.

Recommendations to others considering Grade.us:

Open API and Full Integrations Review collected by and hosted on G2.com.

What problems is Grade.us solving and how is that benefiting you?

I am having a hard time make sure that customers are not overwhelmed with texts and emails with the way we have setup the account. Also, an OPEN API needs to be implemented with Zapier at a minimum. Also we use Infusionsoft and want FULL INTEGRATION with Infusionsoft so that we can AUTOMATE customer Review feedback directly into the customer record. We came over for ReputationLoop over a year ago and this still has not been implemented as of yet. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

1/7/2021

"100% Auto review process success"

5/5

What do you like best about Grade.us?

Smart funnel options and multilingual support . We work with English ans Dutch. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

Reporting and overview of the process in action is limited Review collected by and hosted on G2.com.

Recommendations to others considering Grade.us:

Little hard at beginning

But works like magic

Changed our reviews process

Works well Review collected by and hosted on G2.com.

What problems is Grade.us solving and how is that benefiting you?

Not getting enough reviews was solved . Each business unit and location get new reviews daily . We also use the zapier integration to notify managers of problematic feedback . Review collected by and hosted on G2.com.

Response from Garrett Sussman of Grade.Us

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Thank you for the review! The smart funnel is such an important part of our product. I'm happy to hear that it's working well for your business. Despite the challenges of the reporting that you're currently facing, we're actually rolling out a new redesign in the next few weeks. I'm excited for you to try it. You can see a preview in our December office hours.

See how Grade.Us improved

NM

Neil M.

Chief Operating Officer (COO)

Small-Business (50 or fewer emp.)

8/6/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Grade.Us is super effective and easy to use."

5/5

What do you like best about Grade.us?

Simple, straight-forward funnel creation, intelligent review request followups. Support is quick to respond and very helpful, the knowledge base resource is also great. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

Some sort of alerts or notifications for profiles who are below a click-to-review threshold would be helpful. It would save time trouble shooting profiles. Review collected by and hosted on G2.com.

CL

Christopher L.

President & CEO

Small-Business (50 or fewer emp.)

2/4/2020

"Great Reputation Marketing Platform"

5/5

What do you like best about Grade.us?

Ease of use. Simplicity of layout allows you to get to things quickly and run product demos for clients with ease. It tracks multiple areas of the process so I can see accurately what my funnels are doing and what is working versus not working for my clients. They have a high level of setting that allow me to refine each clients funnel accordingly to best serve their business. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

Their Thumbs Up/Thumbs Down funnel does not alert clients of that feedback. Their Zapier API is limited, but functional. I think this could really round out a stronger offering. Review collected by and hosted on G2.com.

Recommendations to others considering Grade.us:

It's a strong competitor and priced reasonably well. You know your client best, so I would just make sure they have the features you most need to serve your clients properly. Review collected by and hosted on G2.com.

What problems is Grade.us solving and how is that benefiting you?

Helping my clients get the online reviews they need for their businesses to grow in today's review driven small business marketplace. Review collected by and hosted on G2.com.

Response from Garrett Sussman of Grade.Us

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Hey Christopher,

This review just knocked our socks off! Thank you for taking the time to write all of this great stuff.

I think you hit the nail on the head with one of our driving goals of the product, the ability to customize the funnel so you can give each of your clients a personalized review management experience.

I appreciate you highlighting the Zapier API. We have a ton of amazing API features that are being release shortly. Connecting them to the Zapier API makes a ton of sense, and I'll share that suggestion with our product team.

Thanks for being an awesome customer. We can't wait for you to continue to grow your agency with us in the future. Reviews are becoming more important than ever, and review management has been established as a high value marketing channel for small businesses.

AM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

1/7/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Complete and easy to use platform"

5/5

What do you like best about Grade.us?

The features to showcase reviews in social

Widgets to promote reviews in other websites Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

They sync to Facebook can be more friendly for agencies that manage multiple profiles Review collected by and hosted on G2.com.

Response from Garrett Sussman of Grade.Us

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Thanks for the review! How cool is the automated social sharing and review widgets? So many businesses don't truly harness the power of marketing their reviews. We just recently improved our CSV export so I hope we resolved that for you. As for the Facebook sync, they're a moving target, but we definitely want to ensure that you're able to connect with Facebook when working with clients.

MF

Mark F.

President / Owner

Marketing and Advertising

Small-Business (50 or fewer emp.)

11/24/2015

"Grade.us is critical to my business"

4.5/5

What do you like best about Grade.us?

The ability to quickly and easily generate reviews for my clients - either direct to their site or to another site - is critical for the local service businesses I work with. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

More robust tutorials / knowledge base for getting started would be helpful. Review collected by and hosted on G2.com.

Recommendations to others considering Grade.us:

Understand your clients' needs in terms of what they already have or use and if there is any value in the reviews they are getting. Review collected by and hosted on G2.com.

What problems is Grade.us solving and how is that benefiting you?

Generating reviews and testimonials for my clients more quickly through reviews. Review collected by and hosted on G2.com.

MN

Matt N.

E-Learning Media Specialist

Small-Business (50 or fewer emp.)

7/27/2016

"Excellent product, but very pricey."

3.5/5

What do you like best about Grade.us?

I like the professional look and feel of the graphics. Love the widget for scrolling reviews on the website. Review collected by and hosted on G2.com.

What do you dislike about Grade.us?

Far too expensive. Doubled in price while I was using it. Hard to pass those costs on to my clients. Review collected by and hosted on G2.com.