Grade.us Reviews & Product Details

Grade.us has a great support team that is available to help you out with any issues you may have. We use Grade.us to grow our agency's offering and grow our clients reviews and online reputation. They have always been there to support my agency and my team. They come out with new features, updates, and reporting that helps our business stay ahead of the market. Review collected by and hosted on G2.com.

There is not much I dislike about Grade.us. There is a bit of restriction on email customization for review requests. However, this may be an area that they do have customization features that haven't been shown to my agency yet. Review collected by and hosted on G2.com.

Hands down, the support. Anytime I need something, have a silly question, or just need clarification they are all over it. I never wait more than 10 minutes for a response. The platform itself is great and serves the needs of over 1000 clients we have on it. I also like that there are ongoing improvements and not staying static. Review collected by and hosted on G2.com.

I wish there was a mobile app for users of the platform. Other than that, I like the simplicity of the system. There have been issues of late when it comes to adding SMS numbers in large cities, which causes issues with the clients. Review collected by and hosted on G2.com.

I like the fact that my clients reviews will post automatically to their website and flash on the screen when visitors are viewing their site. Review collected by and hosted on G2.com.

I don't really dislike anything, sometimes going from active to inactive to send a second review request gets me confused. Review collected by and hosted on G2.com.

As a user of a previous system (Reputation Loop) my account was moved to Grade.Us after Reputation Loop was purchased. Although the migration was a bit rocky, I like the ability to fully customize the review experience for my members. As an agency, we need flexibility in how we help our own clients generate reviews. The software provides multiple review stream widgets, as well as customizable email and text campaigns. However, what keeps me with Grade.Us is our support contact, Valerie. Val was our support contact at Reputation Loop, and moved to Grade.Us to support us here. Val is by far the best customer support person I've ever dealt with, going above and beyond to help us get the most out of the system and to help us work through the bugs and issues that pop up with any software. Val is tireless in her quest to make us happy and help us provide the best support to our own members. A software product is nothing without support, and Val helps to offset any other failings we find with the platform. Review collected by and hosted on G2.com.

There are a few issues I dislike, but not anything that would stop me from using the software. I would like some new features, and like many users I would always like bugs to be fixed faster, but overall I'm a happy user. Review collected by and hosted on G2.com.

the ability to manage all accounts from on log in, can provide user's magic links instead of giving full access to profiles, the ability to enable API keys for websites. Review collected by and hosted on G2.com.

There are limited customization options when it comes to having multiple profiles under one account. Review collected by and hosted on G2.com.

Very easy to use and set up new clients. The onboarding process is less than 10 minutes per client. And the customer support has been great. The few times I've had questions/issues they team has been quick to respond and resolve everything. You can easily embed the code into websites and also set up email drip campaigns to ask for feedback from recent customer/patients. Review collected by and hosted on G2.com.

There is honestly nothing about Grade.us I dislike. I've been using it for years and it's a great solution for our needs. The pricing is very fair and it's easy to set up and use with our clients. I wish all of our agency software tool platforms were this well designed and managed. Review collected by and hosted on G2.com.

Grade.us is very user friendly, I was able to quickly navigate the system and start using before I received my welcome orientation. The Customer Support is wonderful, they walked me through the entire platform, ensured I had set everything appropriately and made sure that I knew all of the tips and tricks. We have received great responses from our clients and have found this to be a wonderful way to gather new reviews, and find out about concerns clients have and quickly fix those concerns. Review collected by and hosted on G2.com.

I don't have any dislikes at the moment. The reporting feature is great, and the ease of use is wonderful. Review collected by and hosted on G2.com.

Ease of setting up a business and linking to review sites. Review collected by and hosted on G2.com.

No way to do a new scan for business listings once a business is set up. Have to set up new links manually. Review collected by and hosted on G2.com.

From the agency side perspective, the client setup is fast and easy. There is a little bit of a learning curve as is the case when using any new software system. But after you set up a few accounts it becomes super simple!

From a client perspective, my clients really like it. Conversion rates from request to review are great in comparison to other reputation management systems that they've used in the past. Review collected by and hosted on G2.com.

I can't think of anything that I dislike. Review collected by and hosted on G2.com.

The system is easy to use and works as promised. Review collected by and hosted on G2.com.

The integration to share positive reviews to Facebook and Twitter automatically needs a little work. Review collected by and hosted on G2.com.

Grade.us includes email and text message review invitations that are easy to use. Publishing a positive review repository page is great! Review collected by and hosted on G2.com.

There could be more tracking and better analytic analysis capabilities. Review collected by and hosted on G2.com.

The fact that we can text Review Requests. Review collected by and hosted on G2.com.

Several issues are not working properly, like the texting on our account. The GUI is a bit cumbersome and difficult to understand. It needs to be more streamlined. Also, feature enhancements should be more frequent and everyone should be notified by email when enhancements have been implemented. Review collected by and hosted on G2.com.

Smart funnel options and multilingual support . We work with English ans Dutch. Review collected by and hosted on G2.com.

Reporting and overview of the process in action is limited Review collected by and hosted on G2.com.

Simple, straight-forward funnel creation, intelligent review request followups. Support is quick to respond and very helpful, the knowledge base resource is also great. Review collected by and hosted on G2.com.

Some sort of alerts or notifications for profiles who are below a click-to-review threshold would be helpful. It would save time trouble shooting profiles. Review collected by and hosted on G2.com.

Ease of use. Simplicity of layout allows you to get to things quickly and run product demos for clients with ease. It tracks multiple areas of the process so I can see accurately what my funnels are doing and what is working versus not working for my clients. They have a high level of setting that allow me to refine each clients funnel accordingly to best serve their business. Review collected by and hosted on G2.com.

Their Thumbs Up/Thumbs Down funnel does not alert clients of that feedback. Their Zapier API is limited, but functional. I think this could really round out a stronger offering. Review collected by and hosted on G2.com.

The features to showcase reviews in social

Widgets to promote reviews in other websites Review collected by and hosted on G2.com.

They sync to Facebook can be more friendly for agencies that manage multiple profiles Review collected by and hosted on G2.com.

The ability to quickly and easily generate reviews for my clients - either direct to their site or to another site - is critical for the local service businesses I work with. Review collected by and hosted on G2.com.

More robust tutorials / knowledge base for getting started would be helpful. Review collected by and hosted on G2.com.

I like the professional look and feel of the graphics. Love the widget for scrolling reviews on the website. Review collected by and hosted on G2.com.

Far too expensive. Doubled in price while I was using it. Hard to pass those costs on to my clients. Review collected by and hosted on G2.com.

Customizability of the review funnel.

Ability to set-up and automate reporting.

Intuitive Dashboard Review collected by and hosted on G2.com.

Need more support for specific industries (counselors, financial planners) Review collected by and hosted on G2.com.

Wesley really helped today! I messed up on one of my accounts, and he sent me great screenshots on how to fix it!

Quick reply and easy fix!!

Thank you!! Review collected by and hosted on G2.com.

There isn't much I don't like about you guys anymore.. maybe the ability to call, but they are so quick to reply now that it doesn't matter anymore... Thank you. Review collected by and hosted on G2.com.

Grade Us is easy to use and allows multiple review platforms to be offered to reviewers. The fact it walks them through how to leave a review is great. Review collected by and hosted on G2.com.

It is a little pricey to get the white label and WordPress plugin. Review collected by and hosted on G2.com.

Customer service is excellent!!!! Anthony made this entire process so simple! The tech department does awesome onboarding Review collected by and hosted on G2.com.

It's a bit expensive at the lowest tier. Review collected by and hosted on G2.com.

If there is one thing that made our adoption of the Grade.US program so smooth and successful, it was the support provided by the company. There are tons of software companies, but, in my mind, they are distinguished by the live people behind the code. At Grade.US, the person I with whom I have spoken most often (by phone or chat) is a lady named Valarie. She could not have been more patient with my endless questions. I felt stupid sometimes, but she never made me feel stupid for asking the question. I can see us being partners with Grade.US long into the future with support like we get from the company. Thanks to Val. Review collected by and hosted on G2.com.

The lack of training videos for the various components of the software. The support is largely based on ZenDesk questions and answers and it is challenging to find questions that are articulated the same way i might ask them. Review collected by and hosted on G2.com.

The best part about Grade.Us review software is that it helps segment positive and negative reviews and sends prompt notifications whenever you get a new review. It's super easy to go in and respond to customer reviews right away. All of the messaging can be easily customized to keep consistent with your brand. The platform is super easy to use as well. I also love being able to see how customers interact with the software so that we have the knowledge we need to modify our outreach for review invitations if we need to do so. Review collected by and hosted on G2.com.

I really don't have any complaints about this software. The hardest part about implementing this solution at a new office is finding where it fits into the daily workload that staff members already have. It that transition can be made smoothly, then the results are usually great. Review collected by and hosted on G2.com.