Grade.us Reviews
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Administrator in Health, Wellness and Fitness
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?
Grade.us includes email and text message review invitations that are easy to use. Publishing a positive review repository page is great! Review collected by and hosted on G2.com.
What do you dislike?
There could be more tracking and better analytic analysis capabilities. Review collected by and hosted on G2.com.
AM
Agency in Marketing and Advertising
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
AC
Administrator in Consumer Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Matt R
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
Grade.us has a great support team that is available to help you out with any issues you may have. We use Grade.us to grow our agency's offering and grow our clients reviews and online reputation. They have always been there to support my agency and my team. They come out with new features, updates, and reporting that helps our business stay ahead of the market. Review collected by and hosted on G2.com.
What do you dislike?
There is not much I dislike about Grade.us. There is a bit of restriction on email customization for review requests. However, this may be an area that they do have customization features that haven't been shown to my agency yet. Review collected by and hosted on G2.com.
Open Discussions in Grade.us
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G2 Userasks
AM
Administrator in Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
Brenda C
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
I like the fact that my clients reviews will post automatically to their website and flash on the screen when visitors are viewing their site. Review collected by and hosted on G2.com.
What do you dislike?
I don't really dislike anything, sometimes going from active to inactive to send a second review request gets me confused. Review collected by and hosted on G2.com.
ashley f
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?
the ability to manage all accounts from on log in, can provide user's magic links instead of giving full access to profiles, the ability to enable API keys for websites. Review collected by and hosted on G2.com.
What do you dislike?
There are limited customization options when it comes to having multiple profiles under one account. Review collected by and hosted on G2.com.
Craig M
Internet & Finance Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Hands down, the support. Anytime I need something, have a silly question, or just need clarification they are all over it. I never wait more than 10 minutes for a response. The platform itself is great and serves the needs of over 1000 clients we have on it. I also like that there are ongoing improvements and not staying static. Review collected by and hosted on G2.com.
What do you dislike?
I wish there was a mobile app for users of the platform. Other than that, I like the simplicity of the system. There have been issues of late when it comes to adding SMS numbers in large cities, which causes issues with the clients. Review collected by and hosted on G2.com.
AH
Administrator in Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Leah D
Entrepreneur, 2016 Cohort; Next 36 Ambassador, 2020
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Hammer H
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?
As a user of a previous system (Reputation Loop) my account was moved to Grade.Us after Reputation Loop was purchased. Although the migration was a bit rocky, I like the ability to fully customize the review experience for my members. As an agency, we need flexibility in how we help our own clients generate reviews. The software provides multiple review stream widgets, as well as customizable email and text campaigns. However, what keeps me with Grade.Us is our support contact, Valerie. Val was our support contact at Reputation Loop, and moved to Grade.Us to support us here. Val is by far the best customer support person I've ever dealt with, going above and beyond to help us get the most out of the system and to help us work through the bugs and issues that pop up with any software. Val is tireless in her quest to make us happy and help us provide the best support to our own members. A software product is nothing without support, and Val helps to offset any other failings we find with the platform. Review collected by and hosted on G2.com.
What do you dislike?
There are a few issues I dislike, but not anything that would stop me from using the software. I would like some new features, and like many users I would always like bugs to be fixed faster, but overall I'm a happy user. Review collected by and hosted on G2.com.
Neil M
Chief Operating Officer (COO)
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?
Simple, straight-forward funnel creation, intelligent review request followups. Support is quick to respond and very helpful, the knowledge base resource is also great. Review collected by and hosted on G2.com.
What do you dislike?
Some sort of alerts or notifications for profiles who are below a click-to-review threshold would be helpful. It would save time trouble shooting profiles. Review collected by and hosted on G2.com.
David K
Agency Founder | Chief Dynamic Officer | Marketing Strategist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?
Very easy to use and set up new clients. The onboarding process is less than 10 minutes per client. And the customer support has been great. The few times I've had questions/issues they team has been quick to respond and resolve everything. You can easily embed the code into websites and also set up email drip campaigns to ask for feedback from recent customer/patients. Review collected by and hosted on G2.com.
What do you dislike?
There is honestly nothing about Grade.us I dislike. I've been using it for years and it's a great solution for our needs. The pricing is very fair and it's easy to set up and use with our clients. I wish all of our agency software tool platforms were this well designed and managed. Review collected by and hosted on G2.com.
Mark F
President / Owner
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
The ability to quickly and easily generate reviews for my clients - either direct to their site or to another site - is critical for the local service businesses I work with. Review collected by and hosted on G2.com.
What do you dislike?
More robust tutorials / knowledge base for getting started would be helpful. Review collected by and hosted on G2.com.
Sabrina M. W
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
The fact that we can text Review Requests. Review collected by and hosted on G2.com.
What do you dislike?
Several issues are not working properly, like the texting on our account. The GUI is a bit cumbersome and difficult to understand. It needs to be more streamlined. Also, feature enhancements should be more frequent and everyone should be notified by email when enhancements have been implemented. Review collected by and hosted on G2.com.
AM
Agency in Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Grade Us is easy to use and allows multiple review platforms to be offered to reviewers. The fact it walks them through how to leave a review is great. Review collected by and hosted on G2.com.
What do you dislike?
It is a little pricey to get the white label and WordPress plugin. Review collected by and hosted on G2.com.
AM
Agency in Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?
Wesley really helped today! I messed up on one of my accounts, and he sent me great screenshots on how to fix it!
Quick reply and easy fix!!
Thank you!! Review collected by and hosted on G2.com.
What do you dislike?
There isn't much I don't like about you guys anymore.. maybe the ability to call, but they are so quick to reply now that it doesn't matter anymore... Thank you. Review collected by and hosted on G2.com.
UA
User in Automotive
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
We use Grade.Us on behalf of a client to aggregate their company reviews. Our client is a manufacturer and therefore the reviews are mainly related to the recruitment process. We have run into issues with aggregating Glassdoor with other platforms but was able to find a workaround to keep all data in one spot. Grade.Us provides a dashboard to help monitor and manage reviews on an ongoing basis. Review collected by and hosted on G2.com.
What do you dislike?
We have run into a few times where the platform was unable to properly pull from Indeed. They usually fix these issues quickly. Review collected by and hosted on G2.com.
AI
Administrator in Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Their review monitoring API is excellent. The set up process for a client is also pretty straightforward. Review collected by and hosted on G2.com.
What do you dislike?
They recently raised their prices quite a bit and it made it unworkable to continue using them at scale. Review collected by and hosted on G2.com.
AM
Agency in Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
Adrian B
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?
From the agency side perspective, the client setup is fast and easy. There is a little bit of a learning curve as is the case when using any new software system. But after you set up a few accounts it becomes super simple!
From a client perspective, my clients really like it. Conversion rates from request to review are great in comparison to other reputation management systems that they've used in the past. Review collected by and hosted on G2.com.
What do you dislike?
I can't think of anything that I dislike. Review collected by and hosted on G2.com.
Josh K
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
Matt N
E-Learning Media Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
I like the professional look and feel of the graphics. Love the widget for scrolling reviews on the website. Review collected by and hosted on G2.com.
What do you dislike?
Far too expensive. Doubled in price while I was using it. Hard to pass those costs on to my clients. Review collected by and hosted on G2.com.
Katie K
Junior Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Grade.us is very user friendly, I was able to quickly navigate the system and start using before I received my welcome orientation. The Customer Support is wonderful, they walked me through the entire platform, ensured I had set everything appropriately and made sure that I knew all of the tips and tricks. We have received great responses from our clients and have found this to be a wonderful way to gather new reviews, and find out about concerns clients have and quickly fix those concerns. Review collected by and hosted on G2.com.
What do you dislike?
I don't have any dislikes at the moment. The reporting feature is great, and the ease of use is wonderful. Review collected by and hosted on G2.com.
AC
Agency in Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
