--- title: FieldAware by GPS Insight Reviews meta_title: 'FieldAware by GPS Insight Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how FieldAware by GPS Insight works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 32 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # FieldAware by GPS Insight Reviews **Vendor:** GPS Insight **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 32 ## About FieldAware by GPS Insight Time is money, and Field Service Management by GPS Insight helps you hold onto both. Easy customer intake/management and flexible scheduling tools allow you to be as efficient in dispatching emergency jobs as you are in scheduling routine work. Web and mobile applications keep your office team connected to your field teams in real time and ensure your technicians have full access to their schedules, estimates, and work orders. Get paid before even leaving the job site with in-field payment processing – and let a QuickBooks Online sync handle the data entry for you.   See for yourself with a 14-day risk-free trial how we can help get you off paper, out of spreadsheets, and into a streamlined, automated workflow. ## FieldAware by GPS Insight Reviews ### 1. Absolutely Great Task Assigning Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Bhavya B. | Financial Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about FieldAware by GPS Insight?** The software offers real-time status for my employees. It is easy to create an entry and to allocate the job and the skill they expertise in. When one task comes to my mind, the software offers suggestions to allocate the task. The software also stores customer information which makes it easier to see from the list of customer entries. And also offers great ease of customer information. **What do you dislike about FieldAware by GPS Insight?** The software works great and has no flaws but the cost is a little higher than the services. The features are enough of the software and I do look forward to seeing new updates but the price could also be a little lower. The Fieldaware software also allows limited users to access the functionality. That should be removed or extended. **Recommendations to others considering FieldAware by GPS Insight:** 1. Great functionality 2. Covers a lot of equipment 3. Great UI 4. Good Support **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** The benefits of the software are countless. The manpower devoted to the task of asset allocating is reduced to none. The software covers all of them. Plus the ease of having the customer data at your fingertips and having access to it all the time. ### 2. very easy to assign all staff their tasks **Rating:** 5.0/5.0 stars **Reviewed by:** marcus b. | doctor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2021 **What do you like best about FieldAware by GPS Insight?** i can assign tasks to all my nurses wherever iam away. I easily get the progress of the assigned tasks. Very cost friendly. **What do you dislike about FieldAware by GPS Insight?** Nothing from this software have i found least helpful because all is working well. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** a software to assign our staff tasks even when they are not together. It has really eased communication across our department. ### 3. Good for what it does. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about FieldAware by GPS Insight?** You can enter in inspection information and keep records for each customer. **What do you dislike about FieldAware by GPS Insight?** Does not allow you to enter in time from your technicians. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** They helped us keep information in one centralized location. ### 4. Useful and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Boone M. | CSR/Technician Scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about FieldAware by GPS Insight?** Using ServiceBridge to help manage appointments, create and edit customer profiles, and all around get stuff done is fantastic. I also really like the fact that our technicians have mobile access to most of the stuff we do here at the office. It is very simple and easy to search for customers using many different methods. I really also like the way the user interface looks. The colors are nice, it's easy to read and understand what's on the screen. Plus, there is an easy way to ask for help with the live chat. I like the fact that everything is kept, so if I need to go back a few days to check a certain job instead of searching for the customer and then locating the job. Also, it is really simple to move jobs from one technician to another by the click-and-drag method. I also really like seeing a lot about the work our technicians are doing. I can see when they've started a job, suspended a job, and completed a job. **What do you dislike about FieldAware by GPS Insight?** I dislike the fact that when I attach a document to a work order, it is only shown on that work order and not also on the main account. This makes it a bit difficult to insure all attachments have been uploaded and assigned to where they need to go, as I have to check each work order or estimate to find what I'm looking for. It's also kind of weird how the notes work. I feel like it would be better if the notes for one work order or estimate are compiled into a list with reference to the job instead of having individual notes for each job. This isn't really a huge issue but I think it would be more beneficial to have them all in one place **Recommendations to others considering FieldAware by GPS Insight:** This is one of the most user-friendly services I've ever used with a simple and colorful UI. I really enjoy using ServiceBridge to get my job done and help my customers. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** I can look at a work day to make sure everything is where it needs to be, make sure every work order is assigned to the correct technician and make changes if I need to. We use another program with our other pest control company and I realize, using ServiceBridge, that it is extremely beneficial to see when the technicians have begun a job, suspended it, or finished it. It's also super easy to reschedule jobs or cancel them. ### 5. Very Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Ashleigh B. | Customer Service Representative , Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about FieldAware by GPS Insight?** I like how service bridge is laid out & not confusing. everything is clearly labeled & easy to use. it is very easy to add & search for customers as well as set up appointments for customers how they like. the color schemes for different technicians are very helpful so you do not get confused & also I love the fact our technicians have the mobile app & can communicate with the office through tasks. **What do you dislike about FieldAware by GPS Insight?** I don't like how when you click on work orders or invoices, if you go back it resets the whole page. another feature I don't seem to like is that when someone adds a flag to an account only that person can take it off, it makes it inconvenient when a person is not at work one day & no one has access to take off the flag if It is needed. One last thing that I have found that I do not like it when you add a document to a work order it only adds it to that one work order & you can not see it anywhere else besides that one, I think when they are added to the work order it should also add it to the main page instead of having to go back through all of the work orders, **Recommendations to others considering FieldAware by GPS Insight:** If you want an easy software to navigate around add customers fast & effectively this is the software for you. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** Being able to enter customers fast. ### 6. Amazing concept with continuous improvement and quick resolutions **Rating:** 4.5/5.0 stars **Reviewed by:** KoriAnne C. | Model, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about FieldAware by GPS Insight?** ServiceBridge has something no other program has even started to come close to. Integrated systems with real time updates, maximum security WITH CONVENIENCE? It is amazing. There are continuous updates working towards improvement (which goes to show they really do listen to their customers) and changes are smooth which is great in our ever changing industry. Their support center is prompt, polite, and resolve issues as quickly as possible. It's hard to name just a few things I like best about such a well presented and integrated platform! **What do you dislike about FieldAware by GPS Insight?** I dislike having to submit and pay for changes to automated email messages and forms, it would be so convenient and time saving to have FULL access to revise ALL things in conjunction with my company and our specific items. This also includes the information import- while an awesome option to have (exporting too)- it would be nice if importing my new parts and services list (simply a full export I edited to delete all unnecessary items and change existing ones to match our needs and prices and details) I was given the option to REPLACE the existing information entirely as now it is a bit clustered and monotonous- I will never have time to go through and click delete for every single unnecessary item. Additionally, more functionality on the APP, at least for supervisors, would be wonderful. For example, I was at the store this weekend and a customer called to pay remaining balance- I couldn't pull up that work order or anything to run payment on the go so I had to post payment to an open work order and adjust as necessary when I got to the office. **Recommendations to others considering FieldAware by GPS Insight:** The integrated technology and clear concise thought taken when implementing this platform will take any business in any industry above and beyond. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** With ServiceBridge we are solving issues in regard to communication- not only with our team members but our customers. Scheduling and ordering become much more clear and concise as well as what is needed to reach our goals. The benefits are endless- our trucks are routed every day in advance, reports are easy to create and run, and there are so many ways we are capable of revising the options and systems to meet our needs. ### 7. Great Application **Rating:** 4.0/5.0 stars **Reviewed by:** Paige P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2019 **What do you like best about FieldAware by GPS Insight?** SB is a fantastic application for business purposes. The flow from customer creation to invoicing just makes sense. There are some operating applications where processes seem backwards as if a 2nd grader designed it, thankfully that is not the case here. **What do you dislike about FieldAware by GPS Insight?** Refunds. For the longest time processing a refund was extremely confusing and difficult. It has much improved since we received a handout detailing the correct ways to process refunds during different stages. Another thing I dislike is when we submit a support ticket, not one person handles it. A few people will respond to you mostly asking the same questions. It makes it confusing. **Recommendations to others considering FieldAware by GPS Insight:** Worth the cost. The efficiency of the program and access to support is greatly appreciated in an office operations program. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** Not having to use multiple applications to complete our daily operational needs has been a great benefit. Much more streamlined and efficient. ### 8. Mostly good CRM app. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2019 **What do you like best about FieldAware by GPS Insight?** I really like the graphical nature of the service and the layout, it's mostly user-intuitive and relatively easy to find what you need. It does contain a lot of information, but it's organized in such a way that it is relatively easy to figure out. Our branch does not utilize some of the functionality like Leads or Assets, but we use pretty much everything else and have pretty good success with it. **What do you dislike about FieldAware by GPS Insight?** I do dislike that there are changes being made but I understand that this type of application probably has a continuous improvement project, to keep updating and making changes to improve it. There are certain things that I wish the system could do on its own, such as sending out appointment reminder emails. If there was a way for certain types of work orders to be automatically routed (such as trap checks, since they don't have to be done at any particular time), so that the best route is automatically selected, I would love it! **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** It's definitely made all our jobs a lot easier. The task functionality is a great way for us to minimize phone calls from the field techs to the office staff and to also minimize any miscommunication. We are also able to save time and finish jobs quicker, as we are able to go out and inspect a building, set a trap (if applicable), make jobs to check the trap every 2 - 3 days, and create estimates for repairs and clean-up. All the info is displayed to the customer, either via their email or (even better) through the Portal. It helps us make bigger sales, book more appointments and keep our techs busy, which is helping us to grow our company. ### 9. Steady improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Glass, Ceramics & Concrete | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2019 **What do you like best about FieldAware by GPS Insight?** SB has been making consistent strides in makes their software more user friendly. The accounting functionality and interaction has improved greatly. **What do you dislike about FieldAware by GPS Insight?** The refund process is very counterintuitive and downright nonfunctional in some cases. It's also a frustration to take a payment in a work order or estimate, and yet not be able to actually apply it until the job is complete and invoiced. **Recommendations to others considering FieldAware by GPS Insight:** Make sure the software is already functional for your type of industry so there aren't so many "workaround" headaches to navigate through. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** SB is much more functional with regards to searching customers, addresses, etc. than our former software. Even though there are glitches to still be worked out, it's also handy to have it sync with QBO. ### 10. Awesome Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about FieldAware by GPS Insight?** I like that most things in ServiceBridge are very user friendly and there are always improvements being made to make it even easier. **What do you dislike about FieldAware by GPS Insight?** I don't like the reports section of ServiceBridge. I do not find that to be very user friendly. I can't seem to get an accounts receivable report. **Recommendations to others considering FieldAware by GPS Insight:** ServiceBridge is user friendly. Easy to take payments from customers in the field or office. Easy to add employees with the scanner option. Different search options. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** I'm not sure about problem solving. ### 11. Exceptional service, easy and convenient to use **Rating:** 5.0/5.0 stars **Reviewed by:** Roman D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2020 **What do you like best about FieldAware by GPS Insight?** Very convenient to use. Excellent support! **What do you dislike about FieldAware by GPS Insight?** With current pandemic ServiceBridge help us to operate mobile and staff working from home. **Recommendations to others considering FieldAware by GPS Insight:** Go for it! **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** Complete Mobile window repair service. ### 12. Satisfied customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about FieldAware by GPS Insight?** I have been using ServiceBridge for a couple of years now and I really like that I have easy access to all the information for each of our clients in one spot. I love the "activity notes" as I use them with each client phone call and questions so should I need a ready reference, all I have to do is look there. **What do you dislike about FieldAware by GPS Insight?** Nothing yet, I like all the features that I am using. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** I like that I don't have to have three different areas for client information, everything is all here. ### 13. Functionality and updates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Glass, Ceramics & Concrete | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2019 **What do you like best about FieldAware by GPS Insight?** The constant improvements made in streamlining the processes. **What do you dislike about FieldAware by GPS Insight?** Processing a refund is cumbersome and not clear or easy to use. **Recommendations to others considering FieldAware by GPS Insight:** Be patient. Majority of the functions needed in an office environment can be completed by utilizing Servicebridge. Servicebridge team always welcomes suggestions, keeps you updated with improvements and projects working on. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** The ease of updating a customer and transitioning to new screen helps with time managements as it takes less time to update/change/add information. ### 14. Efficient & altogether **Rating:** 5.0/5.0 stars **Reviewed by:** Paige P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2019 **What do you like best about FieldAware by GPS Insight?** From creating a customer profile to invoice, the application makes it very efficient in capturing all the required data. **What do you dislike about FieldAware by GPS Insight?** Refunds. Refunding has always remained a confusing task. When to process an overpayment vs refund receipt. Hard to track. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** Using just one application instead of multiple different apps to achieve one goal. It is a complete application for daily operations. ### 15. Service Bridge Review **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2019 **What do you like best about FieldAware by GPS Insight?** We like how easy it is to add people and how the program makes our work flow easy **What do you dislike about FieldAware by GPS Insight?** The only issue we have is that there is no way to change the confirmations status straight from the calendar **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** we are solving a lot of filing problems and workflow issues ### 16. A dependable system to improve coordination **Rating:** 4.0/5.0 stars **Reviewed by:** Chris K. | Service Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about FieldAware by GPS Insight?** Real time status update of all fleet technicians. Job creation and detail Works well with IPad and Iphone **What do you dislike about FieldAware by GPS Insight?** Reporting could be stronger The cost is on the higher end for similar products **Recommendations to others considering FieldAware by GPS Insight:** Create a small implementation team and role out slowly to improve chances of success **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** Our fleet of vehicles and staff are now real time monitored and integrated into the department 24/7. Our efficiency has greatly improved as has the happiness of our clients ### 17. Field Services Done Right **Rating:** 4.5/5.0 stars **Reviewed by:** Dale P. | Director of Marketing and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about FieldAware by GPS Insight?** We searched for quite a while for a field services CRM for our nationwide franchise, and actually went with the big name in the industry only to be disappointed by too many broken promises. When we finally met with the folks at ServiceBridge it was apparent they were different. Our team was impressed by everything it did right out of the box, but what impressed us most was their sales team was honest and forthcoming about what it didn't yet do. It was a refreshing change from the "promise the moon and ask forgiveness later" sales pitch we'd been so used to. In the end, ServiceBridge did 90% what we needed it to do and their developers have been hard at work getting us the other 10% of the way there. **What do you dislike about FieldAware by GPS Insight?** The reporting system is a bit clunky, but ServiceBridge has been working with us to help us get exactly the reports we need out of it. The data is there (which is a huge deal for us) it's just taking a bit longer to get the reports that we need from it. **Recommendations to others considering FieldAware by GPS Insight:** ServiceBridge is a great piece of software. It is young and has some quirks, but the company is enthusiastic and eager to work with us to get it where it needs to be. That's more important to me than a huge list of features that include everything anybody anywhere would need. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** Our franchisees have been using a multitude of different systems to track their business activity, from all paper systems to cumbersome spreadsheets. ServiceBridge brings them all under one roof. We at corporate are able to support each franchise significantly better. We are convinced this will help all the franchises grow in the next year by increasing efficiency and tracking how every aspect of their business functions. ### 18. Great Company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Robert R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about FieldAware by GPS Insight?** Their whole team is very responsive and are very responsive to questions. They also listen and take our feedback into consideration for their future growth. We have received numerous compliments already for the overall quality and appearance of estimates we can now deliver using their system. Looking forward to growing our relationship further with the ServiceBridge team. **What do you dislike about FieldAware by GPS Insight?** A few bugs with the app but they are good about getting them corrected right away once they are aware of the problem. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** We are now able to have a centralized place to keep track of all our customers, eliminating duplicate entry to minimize errors. We are much more organized using this system. **Official Response from Barry Dyke:** > Hi Robert, We're delighted to hear about your experience with ServiceBridge - we pride ourselves on listening to our customers' feedback and delivering features that enable service businesses to delight their customers and be more efficient in their operations. If you ever notice bugs in the future, you can always contact us at https://support.servicebridge.com/hc/en-us/requests/new Thank you for continuing to be a ServiceBridge customer, and have a great holiday season. - The ServiceBridge Team ### 19. Gamechanger compared to previous technology HOODZ was using **Rating:** 5.0/5.0 stars **Reviewed by:** Matt V. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2018 **What do you like best about FieldAware by GPS Insight?** automation, intuitive, concise.. Service Bridge has changed my outlook about the future of the company. **What do you dislike about FieldAware by GPS Insight?** Its in a roll out phase, so there is some fine tuning to be done. I'm not sure that the upper levels have done the best job of getting the details of what needs to be fine tuned, the details that occur in the field and in the office from day to day, to flow to the people at SB in order for them to make changes... **Recommendations to others considering FieldAware by GPS Insight:** Its made a huge difference not only in the nuts and bolts of what needs to get done everyday, but its changed my outlook toward the future. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** time saved printing out Service Reports, Work orders, etc, paper and ink saved, information flow from the field to the office to the customer swiftly, picture reports are much easier, ### 20. Field Locate **Rating:** 3.5/5.0 stars **Reviewed by:** Jill H. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about FieldAware by GPS Insight?** The ease of scheduling appointments and finding customer information **What do you dislike about FieldAware by GPS Insight?** The cost per user is extremely high to use **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** Its just nice to have everything in one easy to find location ### 21. Small Business owner **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2017 **What do you like best about FieldAware by GPS Insight?** Nothing. It was a constant struggle. They never delivered on their promises. **What do you dislike about FieldAware by GPS Insight?** Terrible customer service. If you are a small business, once you sign the contract, they don't care about you anymore. **Recommendations to others considering FieldAware by GPS Insight:** Do not use this company if you are a small business owner. They do not care. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** They charge an outrageous amount of money compared to similar products that are far better. My Customer Service rep spent hours on the phone with their techs and none of the problems were ever fixed. In fact, every time they would try to "fix" something, it got worse. They never delivered what was asked of them. When I tried to break the contract, because I was not receiving what was promised, the threatened to sue me! I wasted THOUSANDS of dollars. They are terrible people. ### 22. Gamechanger for workflow and operation management! **Rating:** 5.0/5.0 stars **Reviewed by:** Frank M. | Vice President/Director of Geomatics, Civil Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2016 **What do you like best about FieldAware by GPS Insight?** Being in the geomatics services industry (land surveying, subsurface utility location, laser scanning, etc.) our field crews are in constant motion on sites that vary in geographic location, size and require manpower, equipment and supplies to be scheduled. Additionally, a wealth of information must be relayed between the field and office. FieldAware has done an amazing job of filling in the gaps to make what was once a major issue now into a major benefit for both our company and employees but most importantly our clients. **What do you dislike about FieldAware by GPS Insight?** I have no dislikes with this product at all. I look forward to seeing how some of the suggested revisions/tweaks/upgrades that we have made regarding geolocation will be included in future updates. Keep up the good work! **Recommendations to others considering FieldAware by GPS Insight:** I would totally recommend going through a full vetting of FieldAware or any product for that matter before making a purchase. FieldAware was very patient with us and allowed us to ask many questions, try out a temporary site and was very open throughout the entire process. Make sure that you are fully involved in this process as that it will make the implementation step that much easier and therefore make this software an immediate success in your business. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** Scheduling (Manpower, Equipment) - All crew members now know days in advance and in real time where they need to be and when they need to be there. Additionally, our company has a great deal of equipment that needs to be scheduled depending on the state of the job. This is done instantly and any scheduling conflicts are handled long before our crews are on-site or in need of the tool. Data Sharing/Transmission - Our crews and office staff send large amounts of data both to the field from the office as well as from the field to the office. This software allows for real-time interaction between these staff groups which allows us to convey these results to our customers in a much more efficient manner. Job History - Our crews visit the same sites many times even sometimes for different clients (engineer, contractor, municipality, etc.). FieldAware has made it easy for the office and field to find this archived data and relay it as needed to our employees and customers. Employee Safety - Our field crews travel in order to satisfy our client's needs. We've been able to use FieldAware to not only verify field crews' location, arrival and departure in order to help ensure on-site safety but also it has allowed our crews to complete Job Hazard Analysis forms electronically and in real time onsite. This allows our crews to be aware of their site surroundings and tracks this analysis for safety reviews and debriefings moving forward. ### 23. FA for HVAC Dispatch, CRM/Billing, and Cost. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2016 **What do you like best about FieldAware by GPS Insight?** The dispatch side of FieldAware is intuitive and easy to use. The package can dispatch to anyone with a smartphone, and scheduling is straight forward. **What do you dislike about FieldAware by GPS Insight?** The CRM and Billing/Collection functions are not very intuitive (caveat: We do not integrate FA with of accounting software). Setting up the software to track key customer information is difficult, and report design is very limited. Field pricing/sales requires other tools, and customer history is cumbersome (but present). **Recommendations to others considering FieldAware by GPS Insight:** Cost: You have to pay for every seat, but multiple users can share a seat at the same time (eg: office could be a seat). Everyone who needs to be scheduled needs a seat. Plan this out. Product/Service PriceBook: Setting up your pricing and/or importing is a big chore. Plan this out. There are not global append features so individual items must be edited. Billing/Collection Reports: The standard reports are not very informative (eg: no aging report). Plan on adding custom fields to get feedback reports. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** Sending service request to service personnel in the field in real time. Quick responsiveness to call as they come in. ### 24. Owner/ Tradesman **Rating:** 5.0/5.0 stars **Reviewed by:** Steven G. | Owner/Operator, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2016 **What do you like best about FieldAware by GPS Insight?** Field Aware has been a critical part of the growth of our company. I was very cautious when I was shopping for a mobile dispatch program, I am not a technology guru and found many similar software programs to be complicated to use and understand. I instantly felt comfortable with the Field Aware format, it is very intuitive. The program has gained complexity over the 4 years we've been using it but all the changes that made it more sophisticated were necessary, and my skills developed with the complexity of the program. In the first few years we used the program a rep from Field Aware contacted us every month to see if it was working for us. The few problems we had, they helped us work through. We made suggestions to them for improvements and they used some of our ideas to improve the program, we were really impressed by that. **What do you dislike about FieldAware by GPS Insight?** I still have reservations about the expense of using this program, and I was surprized to hear that Field Aware is limiting the use of this program to 20 or more users per company, I think that is a mistake. **Recommendations to others considering FieldAware by GPS Insight:** Do it. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** The use of this and other technology reduces the amount of manpower we require for administration. It also greatly increases efficiency on the quote, work order, invoice sequence. I'm certain that it has played a major role in eliminating "lost invoicing", that is to say it almost eliminates the possibility of forgetting to invoice a completed work order. I play the same role as many small trades-business owners. I am a repair serviceman, manager, salesman and dispatcher. in 2014 I personally completed over $300,000 in repairs, quoted 400 installations, dispatched 1000 work orders, ordered materials and equipment for the installations and repairs and many other projects. My competition uses 4 different people to do the same thing. I couldn`t have done that without Field Aware. ### 25. Good product compared to others tried **Rating:** 4.5/5.0 stars **Reviewed by:** Chris D. | Owner, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2016 **What do you like best about FieldAware by GPS Insight?** The overall look and feel of the desktop and mobile apps is awesome and relatively intuitive. Attachments, time logging, job notes are all easily input **What do you dislike about FieldAware by GPS Insight?** Quickbooks integration (but nobody has good integration that I have found). The app, like most software, will occasionally encounter difficulties. Have had some issues with the "customer" field in dispatched jobs showing as "null". **Recommendations to others considering FieldAware by GPS Insight:** Have tried and evaluated at least three competitors. For a small service business, this is a great choice. Accept the fact that nobody has perfected a close integration with QuickBooks (I have been told the real problem in the interface software provided to 3rd parties by Intuit). **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** This app is the basis for our service business. Provides a structure for the field techs with set pricing, instructions and documents, etc. ### 26. Works great when you have shop and mobile techs **Rating:** 4.0/5.0 stars **Reviewed by:** Scott M. | Operations/Service Manager, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2016 **What do you like best about FieldAware by GPS Insight?** - Works great for mobile techs with the use of an iPad or iPhone. - search functions for customer information, unit service history -tracks tech time and work day history **What do you dislike about FieldAware by GPS Insight?** - some information is duplicated as FieldAware is not hooked in with our dealer management software -recently updated search function does not work as well as previous versions **Recommendations to others considering FieldAware by GPS Insight:** Looks at all the aspects of your business where you could improve your productivity and efficiency as a company. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** -elimination of paper work orders -increased productivity and efficiency -service history functions -reduced time to bill and invoice customers ### 27. User friendly, easy to learn **Rating:** 4.0/5.0 stars **Reviewed by:** iftikhar k. | Lead Field Service Engineer, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2016 **What do you like best about FieldAware by GPS Insight?** Can be used on the iphone very easily. You can create, start and complete a job right from the iphone. **What do you dislike about FieldAware by GPS Insight?** I can't add comments if i am not the lead crew, and i can't see all the open or complete cases that were performed by another crew member. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** Medical imaging equipment, CAT scanner, MRI. ### 28. Great Product for the Price **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2016 **What do you like best about FieldAware by GPS Insight?** The best part of FA is the mobile app capabilities. It makes it easy for my engineers to track their jobs and time. **What do you dislike about FieldAware by GPS Insight?** I don't like that the app is vitually useless for someone in an admin position. **Recommendations to others considering FieldAware by GPS Insight:** I would recommend that anyone making the switch to FA get their IT team fully involved in the process. It will make the data migration a much smoother process. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** This software has been great for tracking the service of diagnostic imaging systems. ### 29. Our productivity is hugely increased with FieldAware **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2016 **What do you like best about FieldAware by GPS Insight?** It took us away from paper invoicing and missed communications and allowed us to grow our company "seamlessly" from 3 to 11 employees. **What do you dislike about FieldAware by GPS Insight?** There is no search option for phone numbers on the Internet based system, which is something we've asked for since we started using it more than 4 years ago. **Recommendations to others considering FieldAware by GPS Insight:** Consider the size of your company; I understand there is now a minimum user requirement before starting with FieldAware. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** We can keep track of our daily schedule of jobs, as well as quotes, invoices and future obligations all on one site. It's how the invention of the computer was meant to be utilized and paper-free when imagined! ### 30. Overall experience good. Have had only 1 issue which items were mysteriously deleted **Rating:** 4.0/5.0 stars **Reviewed by:** Cecil D. | Operations Manager, Security and Investigations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2016 **What do you like best about FieldAware by GPS Insight?** everything in one software package. TIme tracking is good **What do you dislike about FieldAware by GPS Insight?** difficult to get around some tabs not easy to merge customers when they combine **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** time management, less time consumed in paperwork ### 31. change my working life , no paper work & no need to drive to the office to give back 100's of papers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Supermarkets | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2016 **What do you like best about FieldAware by GPS Insight?** adding pictures & documents to a report **What do you dislike about FieldAware by GPS Insight?** connectivity issues on smartphone , the app shut down when synchronising or uploading from time to time , uncompleted call not highlighted on the 1st page **Recommendations to others considering FieldAware by GPS Insight:** user friendly ,time saver **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** time saver on work report ### 32. The answer to our question **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2016 **What do you like best about FieldAware by GPS Insight?** Implementation was simple even though our use for FieldAware was atypical for the intended use. **What do you dislike about FieldAware by GPS Insight?** Workflow and user interface leave a little to be desired. **Recommendations to others considering FieldAware by GPS Insight:** Field aware is a great platform for the service industry. **What problems is FieldAware by GPS Insight solving and how is that benefiting you?** Scheduling multiple crews for offsite tasks and jobs. Ease of scheduling and clear communication of work tasks. ## FieldAware by GPS Insight Discussions - [What is FieldAware by GPS Insight used for?](https://www.g2.com/discussions/what-is-fieldaware-by-gps-insight-used-for) - [View FieldAware by GPS Insight pricing details and edition comparison](https://www.g2.com/products/fieldaware-by-gps-insight/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+10%3A31%3A13+-0500&secure%5Bsession_id%5D=369a668d-6e35-4f5a-988f-2f54473b95eb&secure%5Btoken%5D=ab91b006cb9c81fdd2e1f786e733408bf6d7ef452938654e55c61e5b6b6c1709&format=llm_user) ## FieldAware by GPS Insight Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top FieldAware by GPS Insight Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (500 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (975 reviews)