Zego is very streamlined and easy to use. The format and layout of the site make navigation very easy. You need very little support. With such an easy platform, your residents have a convenient way to submit their payments which allows you more flexibilty in your work flows. Review collected by and hosted on G2.com.

It's not apparent enough when someone makes a duplicate payment. There should be a bigger red flag to avoid our residents getting fined. Getting support you need can sometimes be challenging and it feels like people push you to the next person instead of helping you out. But really that is very few and far between and they are likely working your issue and having someone else look, too, for faster support. Review collected by and hosted on G2.com.

I like the opportunity to learn something new in my industry and get free-bes in the process. Review collected by and hosted on G2.com.

Wish there was more content for mixed use property management with the current trend for more walkable communites with retail and office on ground level and residential on the upper levels Review collected by and hosted on G2.com.

outstanding customer support, and seamless integration Review collected by and hosted on G2.com.

Don't have any complaints, and this was referred to me by a friend who's also very happy. Review collected by and hosted on G2.com.

Nothing................................. Review collected by and hosted on G2.com.

This company has a website that will not allow customers with several rental properties to link accounts. The customer service people actually said the solution was for me to set up multiple accounts using unique email addresses for each property. What a broken system. Furthermore, the fees for an ACH payment are higher than the industry average. So pay more per transaction for the inconvenience of a horrible user interface. Apparently there are NO PLANS for them to fix their broken software. Review collected by and hosted on G2.com.

Zego has been extremely helpful to my colleagues and me. It is easy to use, and the customer service is great! Review collected by and hosted on G2.com.

I do not have any issues with Zego. It works well for me. Review collected by and hosted on G2.com.

I love the convenience of pay direct. It's super efficient Review collected by and hosted on G2.com.

I disliked the lack of communication provided by support. Review collected by and hosted on G2.com.

The level of automation which helps take so much off the plates of the team is beyond helpful, great customer service and well thought out and built programs. Review collected by and hosted on G2.com.

I would like them to be able to expand a few more features. Review collected by and hosted on G2.com.

I like nothing about this payment portal whatsoever. Review collected by and hosted on G2.com.

Awful experience with this payment portal. Seems like this software was coded by an incompetent junior developer with no consideration for the customer, only predatory leasing companies. Terrible user interface, even worse customer service and exorbitant fees for every action you can imagine.

I was charged for rent 3 times because I was unable to view or even make edits to existing payments, and was forced to pay the full balance every time. I was then charged an extra $25 NSF fee for.... having my money rightfully refunded? Also, something literally insane to note – Zego can't automatically pay full balances for Autopay. WTF? How are you not advanced enough to have this feature? I have to manually enter a number in. I've never had to do the math for a company to figure out how much I have to pay. Ridiculous. I also have no ability to make an account through the Zego site or make edits to my own profile, I can only sign in through my leasing company's hideous and primitive SSO site (AMC, don't rent with them either).

CS person was okay but refused to allow our case to be escalated to a manager, and honestly did nothing for us. We also talked with another CS rep before this to cancel an auto payment since we cannot trust this portal with our money, we were told it was canceled, and then in the next call, we were told that the autopay was actually never canceled at all. We were also charged ACH fees for each transaction, that's 6 dollars I'll never get back. I am a recent college graduate that doesn't have the best job. I was charged over 35 dollars, which is so much for someone in my situation. I am heartbroken and sobbed on the phone, and the CS rep was completely uncaring about my experience.

I have been a renter for years and have never had these issues. ActiveBuilding is a much better portal and I wish I had a leasing company competent enough to not use such a primitive and horrible payment portal. I will never recommend Zego and my experience has been completely soured within the first few weeks of dealing with them. I hope they go under and am shocked they even managed to be acquired.... not sure what the parent company sees in them unless they're actively trying to get rid of customers. Review collected by and hosted on G2.com.

Using the check scanner in the office saves so many trips to the bank. Payments get processed more efficiently and quickly. Review collected by and hosted on G2.com.

I do wish that once the payment said paid out that it could not be returned NSF in the few days following. We have had so many payments say paid out and they still get returned. Review collected by and hosted on G2.com.

The ease of use, and ability to have it intertwined with Rent Manager. Review collected by and hosted on G2.com.

turn around on customer support could be quicker. Review collected by and hosted on G2.com.