Verified User in Accounting
EA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"ZEGO"
5/5
What do you like best about Zego?

Zego allows for quick payments from residents. This is useful when we have over 2000 people paying rent a month. Zego also post directly to our financial system which is very helpful. The website is very simple to use and allows for quick block, refund, etc. There are so many option with Zego, rather you use them all or not, this system is very useful. Customer support is always avilable and allows for you to ask any questions you need. Review collected by and hosted on G2.com.

What do you dislike about Zego?

Zego is great for the most part. There are a couple issues when it comes to posting in our system, sometimes the dates at the end of the month are incorrect or the accounts are incorrect but its a super easy fix. Review collected by and hosted on G2.com.

Pia A.
PA
Pia A.
Associate Director, Multifamily
Mid-Market (51-1000 emp.)
"Reliable Customer Service Product"
4/5
What do you like best about Zego?

The variety of products offered that allow us to pass on additional services to our customers for an improved end-user experience. Review collected by and hosted on G2.com.

What do you dislike about Zego?

Zego could improve their mobile app offerings for their products so property management users can access them from anywhere. Review collected by and hosted on G2.com.

Response from Amatece Stock of Zego

Pia,

Thank you for your thoughtful feedback!

We're excited to hear that you value Mobile Doorman and that it has enhanced the experience for your residents. It's fantastic that you're pleased with the quality of service provided by Zego. We appreciate your trust in considering moving all your properties to Mobile Doorman!

Regarding your feedback on the mobile app, we're happy to share that we've recently released an update for the Mobile Doorman Staff App, which is now available for download. This update includes enhanced features to the package management process, allowing you to manage the process more efficiently from anywhere. We encourage you to watch the video we’ve prepared to learn more about the new capabilities: https://gozego.wistia.com/medias/iarukjorfq

We’re also continuously building out the functionality for the staff mobile app, so be sure to stay tuned to our Mobile Doorman Digest for the latest updates and improvements.

Thank you for your continued support and for choosing Zego to help elevate your community living experience!

Thanks!

Ama

See how Zego improved
Verified User in Real Estate
UR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Zego for Resident Payments"
4.5/5
What do you like best about Zego?

We use Zego for processing resident payments, which allows our customers to use a variety of payment methods we would not otherwise be able to accept. Zego integrates with our management software and automatically updates the resident's account.

Zego Customer service is very responsive and has guided us through some integration issues. Review collected by and hosted on G2.com.

What do you dislike about Zego?

Users sometimes forget to turn off their automatic payments. But Zego has implemented the refund button so that has become easier to correct. Review collected by and hosted on G2.com.

Response from Amatece Stock of Zego

Thank you for sharing your experience!

We're so glad to hear that Zego has been valuable in processing resident payments and providing a variety of payment methods that integrate seamlessly with your management software. It's great to know that our automatic updates are helping to keep residents' accounts current with minimal effort on your end.

We also appreciate your feedback regarding the automatic payments. We understand how important it is for residents to have control over their payments, and we're pleased that the refund button has made it easier to manage these situations. Your input is crucial as we continuously refine our services.

Thank you for choosing Zego, and we're excited to keep supporting your team and residents!

Thanks,

Ama

RL
Rebeca L.
Community Director
Small-Business (50 or fewer emp.)
"Zego- Paylease"
5/5
What do you like best about Zego?

Zego allows our Residents to seamlessly utilize the app. They are also able to communicate with us using the Mobile Doorman app as well. Most residents enjoy the ability send pictures with their requests, where other apps do not have the capability. Review collected by and hosted on G2.com.

What do you dislike about Zego?

The Mobile doorman app sends welcome messages to prospects when the messaging is disabled. Review collected by and hosted on G2.com.

TM
Tony M.
Community Manager
Small-Business (50 or fewer emp.)
"Zego - Mobile Doorman"
5/5
What do you like best about Zego?

Zego - Mobile Doorman has given us a great way to exchange communication with our residents. This gives our residents a great pathway to reach out to our leasing office aboutrent payment issues, maintenance issues, packages and any safety concerns. This also allows us to send out bulk messages to every resident or direct messages to a specific resident. This Mobile Doorman keeps us ahead of our competition. Review collected by and hosted on G2.com.

What do you dislike about Zego?

Due to the limited use we have with Zego, we have nothing to dislike. Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Zego is a Gold Mine!"
4/5
What do you like best about Zego?

Zego (formerly PayLease) is a remarkable addition to our office accessibility; making available an online pay site for our customers makes everyone's lives much easier! Being able to process payments in the office instead of going to the bank is such a time saver! The accuracy of the system is very impressive. The help that is available through the very knowledgeable staff really puts my mind at ease knowing any problem can be resolved very quickly and accurately. Zego is a GOLD M INE! Thank you! Review collected by and hosted on G2.com.

What do you dislike about Zego?

I cannot think of any downsides to Zego! Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Our Multifamily Highrise would not function with out it!"
4.5/5
What do you like best about Zego?

Zego has been instrumental in ensuring our tenants receive their packages on time in our high-rise building. Before Zego, managing the influx of deliveries was chaotic and time-consuming. Now, with Zego's efficient system, package handling is streamlined, reducing delays and ensuring tenants get their deliveries promptly. This improvement has greatly enhanced tenant satisfaction and simplified our daily operations. Review collected by and hosted on G2.com.

What do you dislike about Zego?

While Zego has brought many improvements to our operations, there are a few areas that could use enhancement. The user interface, although functional, can be somewhat unintuitive and could benefit from a more modern design. Additionally, the notification system occasionally misses updates, which can cause some confusion for both staff and tenants. Lastly, the integration with other property management tools isn't as seamless as we'd hoped, requiring extra manual steps to keep everything in sync. Review collected by and hosted on G2.com.

Lorie R.
LR
Lorie R.
Senior Property Accountant
Small-Business (50 or fewer emp.)
"Property Management company using Zego for tenant payments"
4/5
What do you like best about Zego?

I like the Zego reports. They are easy to read and find needed information. Their support has been prompt and helpfull. I also like the ease of returning payments when necessary Review collected by and hosted on G2.com.

What do you dislike about Zego?

The bank deposits made by Zego do not always match the batch posted in our software. We cannot manually enter bank account information, it has to be entered by Zego. Review collected by and hosted on G2.com.

Response from Amatece Stock of Zego

Thank you for sharing your detailed feedback!

We’re glad to hear that you find our reports easy to use and that our support team has been helpful. It’s also great to know that returning payments has been a positive experience for you.

We also appreciate your constructive feedback regarding bank deposits not always matching the batches in your software and the inability to enter bank account information manually. Your insights are invaluable as we work to refine and improve our services. We’ll certainly consider these points as we continue to enhance our platform.

While we strive to address every issue promptly, we understand that there may be times when not everything is fully resolved, and we appreciate your patience. Please know that we’re committed to continuously improving our service and finding better solutions for our clients.

Thank you for choosing Zego and for helping us better serve you through your feedback. We’re here to support you, so don’t hesitate to reach out if there’s anything more we can assist with.

-The Zego Team

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"I really like this program, but there is definitely room to improve."
2.5/5
What do you like best about Zego?

I like how easy the app makes it for me to post and collect RSVPs for resident events. It's also very easy to communicate with residents through the chat function. Disclaimer: This review was collected with the promise of rewards on Zego Champions. Review collected by and hosted on G2.com.

What do you dislike about Zego?

There are frequent tech issues and bugs for residents. These happen most often when there is a new update. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Enterprise (> 1000 emp.)
"Zego is amazing! Very easy to utilize for property management."
5/5
What do you like best about Zego?

Digital walk throughs for residents, Customer Support, and ease of use! Review collected by and hosted on G2.com.

What do you dislike about Zego?

There is nothing that I dislike about Zego! Review collected by and hosted on G2.com.