I like that Zego works seamlessly with my rentmanager and helps me keep the accounting clear. This is really beneficial because otherwise, accounting would be a mess. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I find Zego makes receiving tenant rent very easy and sending payments to owners smooth. I also appreciate the ability to refund payments to tenants efficiently. After the initial setup, everything runs smoothly. Review collected by and hosted on G2.com.

Customer support isn't that helpful. Review collected by and hosted on G2.com.

Zego is integrated with our Rent Manager software so there is not conflicting information for resident billings or payments. It is easy to use. The knowledge base articles and the how to videos have helped our community managers to learn a little bit at a time. This is helpful so new managers are not overwhelmed with too much information at once. Anytime we need help from Zego, their support team is quick to respond and resolve things for us. We use it everyday and rarely encounter hiccups. Review collected by and hosted on G2.com.

I have not come across anything negative with the Zego suite. All of it is great for us! Review collected by and hosted on G2.com.

Having the hand-off collection of rents each month so I can focus on other areas and get them running smoother. Zego has been a life changer with rent collections. Our company doesn't to worry about adding late fees to the tenants' accounts because it is an internal feature processed through the program. Review collected by and hosted on G2.com.

Not that it's Zego's fault, but with the first time rent collection we had multiple tenants ask why their funds had not been taken from their accounts or that they were in pending mode. They thought the funds come directly out on the day they hit their accounts. Review collected by and hosted on G2.com.

ZEGO is a time saving tool that makes it easy to communicate with tenants through the chat function. Great tool for sending bills, payment reminders and account balances. The digital tools are wonderful, and there is always help available if you need it. Easy to understand graphs that help me keep track of resident's utility use. It is also a nice way to access NSF information. Review collected by and hosted on G2.com.

I haven't come across anything negative lately while using ZEGO. It has been an all-around helpful tool. Review collected by and hosted on G2.com.

How easy it is to use even with all the features offered. The digital tools offered improves data access, collaboration and revenue, but if you get stuck Customer support is always available and always helpful and friendly Review collected by and hosted on G2.com.

There are some months with a delay when residents receive their bill and the charges are not current because the statement was sent out prior to the resident making a payment, which is not at the fault of zego. as an example, residents will make at payment at 10 am then receive their statement that afternoon by 2pm and complain of their payment not reflecting

I understand in this state it is mandatory to ensure residents receive statements however, it causes more unnecessary issues Review collected by and hosted on G2.com.

An amazing product offering customers the time-saving ability to make payments & manage their accounts online. It works seamlessly with Rent Manager & allows payments to be processed in-house as well, for those customers that prefer talking to a person, or aren’t as comfortable with online technology. Customer support is always fast & helpful, when needed. And new products & features are being offered all the time. Review collected by and hosted on G2.com.

There’s not much to dislike. There have been a few instances of payments showing as being declined because of an error, but then a customer will call back later with evidence that the payment did go through. But Zego has always been fast & helpful in tracking the payment down & getting it refunded in a timely manner. Review collected by and hosted on G2.com.

We use Zego mobile doorman at the property I am at and it's great to remove the burden of manually scheduling clubroom reservations, guest suites, and other items. allowing residents to self-schedule items while still being able to track which charges we need to apply for rooms makes it an easier process.

Making it so that there was only 1 mobile doorman in the app store, instead of different companies' "versions" makes it easy to integrate with our Yardi system and not struggle to log in. Review collected by and hosted on G2.com.

We had to turn on "request to reserve" because we weren't receiving notifications of reservations being made, which meant we didn't know when to apply charges for rooms and whatnot. It seems like now residents are having trouble making any reservations, which is putting the burden back on the already small onsite team.

There has been an increase in difficulties with logging into the portal, which requires IT tickets. The turn-around time has not been the quickest, which is needed in a high-demand environment like property management. Review collected by and hosted on G2.com.

I appreciate that the utility billing is handled by Zego so I do not have to add it to my list of many things to do! They have very good response time to questions/issues. Review collected by and hosted on G2.com.

It has created a little confusion with residents. The onboarding process for me personally went well, but it would have helped to have some onboarding information that was presented to residents. Some of them are still confused why they receive what they perceive to be a paper bill when it's just their statement as the payments are integrated into our property management software. Review collected by and hosted on G2.com.

ZEGO is definitely a win/win for landlords and tenants alike. It is such an easy no hassle way for tenants to make payments. I would highly recommend it to everyone. Review collected by and hosted on G2.com.

I don't believe that there are any downsides to using ZEGO. We have had a lot of success with it. Review collected by and hosted on G2.com.