It's easy for my tenants to submit payments. Review collected by and hosted on G2.com.
Did not experience any downsides yet. I was always satisfied. Review collected by and hosted on G2.com.
Zego is super easy to work with, I really dont think there is any downfall to it. Review collected by and hosted on G2.com.
Should have a chat on the side for an instant talk or help Review collected by and hosted on G2.com.
The amount of time saved, when using this product. That time given back to sites is so valuable. Review collected by and hosted on G2.com.
Would love to see the products all connect to each other better. Review collected by and hosted on G2.com.
It helps with our Efficiency. its integrated in our systems and has automated tools that help us with our payment processing. Review collected by and hosted on G2.com.
Sometimes additional features can be setup but cost more Review collected by and hosted on G2.com.
What's best is that it integrates with rent manager Review collected by and hosted on G2.com.
we've been using it for a few months now, and there is nothing to dislike Review collected by and hosted on G2.com.
They are always available to help with a problem and offer solutions. Review collected by and hosted on G2.com.
They have so much to offer on their website, that sometimes I forget where to find what I'm looking for. Review collected by and hosted on G2.com.
I like to offer electronic payments to my tenants. Review collected by and hosted on G2.com.
Customer Service.
1. I had an issue with one property account. The representative that answered my email was so snooty, essentially telling me that the problem was because I did something wrong. I never got any real assistance outside him sending some links that didn't have anyting to do with my problem.
I submitted a service request via email on 01/28. On 02/04 I received an automated response telling me that someone will get back with me (not a word-by-word quote).
2. Several times I needed help quickly and tried to call the customer support phone line. No one answers. The last time I tried (01/31/2022) I waited 45 minutes without anyone picking up. (to add insult to injury, the music played while holding is so annoying and repetitive it is unbearable) Review collected by and hosted on G2.com.
Thank you for your valuable feedback. We sincerely apologize for your negative experience with our support team. We strive to provide excellent support, and are disappointed that we have clearly missed the mark here. We have shared your feedback with our support team leadership, and will continue to make improvements to our level of service. If you would like to leave a comment here with your name and contact information, we would be happy to have a manager from our support team reach out to you personally to make it right.
Thank you,
The Zego Team
Zego is a solid company with great support team members. You feel valued and respected. Should something go wrong, your dedicated team works with you through the process, providing details and updates along the way. Review collected by and hosted on G2.com.
We have had to shift around account executives recently, which has been a bit disruptive. Fortunately, my account manager has been excellent through the change management process. Review collected by and hosted on G2.com.
Both my residents and I can see payment history as well as make payments with a few easy clicks. Review collected by and hosted on G2.com.
As a property manager, I cannot always process real-time voids. Review collected by and hosted on G2.com.
NOTHING. I HAVE NOTHING POSITIVE TO SAY. Review collected by and hosted on G2.com.
When we purchased a building, they were using Renttrack already so we incorporated it into our portfolio. Renttrack was a great system but turned to shit once acquired by Zego. They do not allow you to modify rents for tenants that have multi-year leases with increases built-in. We have lost substantial amounts of rents as a result of them and a substantial amount of time having to call each tenant and explain why the amount due as stated by Zego is not the actual amount due. We have had to repurpose a full-time employee just to handle the inefficiencies caused by Zego. Further, they do not answer their phone. I was just on hold for one hour. At which point the service said to leave a message and just hung up on me.
FURTHER, ZEGO ROBBED MULTIPLE TENANTS, RIPPED MONEY FROM BOTH OUR ACCOUNT AND THEIR ACCOUNTS WITHOUT PERMISSION. THEIR SECURITY IS ESSENTIALLY NON-EXISTENT Review collected by and hosted on G2.com.
Thank you for taking the time to provide feedback. We sincerely apologize for any frustration our service has caused you. We strive to provide excellent support, but that was obviously not the case here. We have escalated your review to our support team leadership.
We also know how important the security of your data is to your company and residents. We commission security experts to review our processes and confirm that we have the highest standards in place for controls, procedures, and processes. We do not process unauthorized payments, and are eager to resolve this issue. If you would please update your review to provide your contact information, we will have a support team manager reach out to you personally.
Thank you,
The Zego Team