Goverlan Reach Reviews & Product Details

Technology Coordinator
Computer Networking
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ease of deployment. I love the new feature of being able to authenticate by logging in so I'm able to use it at as many different locations as long as I have an available license that's not currently being used. Review collected by and hosted on G2.com.

What do you dislike?

I guess if I had to pick something I dislike about the product it would be maintenance agreement cost. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps me as an IT staff of 1 be able to support my entire school district in a time efficient matter no matter where I"m at. Review collected by and hosted on G2.com.

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Goverlan Reach Overview

What is Goverlan Reach?

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software Goverlan Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With Goverlan you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management

Goverlan Reach Details
Languages Supported
English
Product Description

Complex IT Systems Management Made Easy. Get broad-scope, enterprise-level administration of your users & machines along with industry standard encryption & security. Empower your IT staff with instant access to real-time information and tools to address issues quickly, efficiently and dynamically.


Seller Details
Seller
Goverlan, Inc.
Company Website
Year Founded
1998
HQ Location
Coral Gables, FL
Twitter
@Goverlan
508 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
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Goverlan Reach Reviews

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Automation Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

With floating technological licences an infinitesimal staff may sustain costs that are low, GoverLAN Scope is comprehensible to utilize and deploy. We've fulfilled the requirements of the teams we serve and have been in a position to reach them, producing a substitute to the private presence across many company locations in various places. In cases where resolution must generally be tackled with a command user to help various other customers, one particular specialist could be totally mitigated in a brief, straightforward remote sessions. Review collected by and hosted on G2.com.

What do you dislike?

GoverLAN Reach has several differences between designs, although capability to upgrade and instal client program from the application which concentrates on the tech support enables a quick resolution to upgrade all user equipment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This provides for the standardisation of such methods across clients and also for searches for all the usernames also as for computers; provides for the assistance to be given much faster compared to cross reference stock systems to determine the unit with what a person is connected. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

GoverLAN Scope has helped the team of ours to provide a support degree that a much wider team generally expects and has provided remote users similar assistance that they usually need. Review collected by and hosted on G2.com.

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Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

This's a program that's easy to learn, time-saving and simple, moving and frustrating. I love the chance to discover all displays simultaneously. This item is a huge plus for the cost. When I began utilizing Goverlan, I was brand new to remote access. He quickly picked it up and became a quick fan. We've many users that use items this way. Goverlan was important in creating effective and time effective changes to user options or perhaps software adjustments. Computers to hook up to are simple to find. Review collected by and hosted on G2.com.

What do you dislike?

An unexpected result of restarts must be done. Not excessively, ordinarily unanticipated. Now I do not know I've a software solution that I do not need to do with. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Test Goverlan in case you do not understand you want to purchase it. FREE. Nothing lost if it is not for you. You will not be dissatisfied I do not believe. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Goverlan helps ease the issues of ""swift trips"" for consumer computers. Some take a bit longer than to restore on the user. A helpful feature will be the power to use remote users with no VPN. Excellent if you have to do similar work on different computers. I will put together user groups, open up a view for every individual as well as perform features in a portion of the time when compared with every computer. Review collected by and hosted on G2.com.

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Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The CMD is great remotely. I was continually scripting and calling, which results in an entirely new level of the abilities of mine. Without actually bothering the user, I've learned a lot, and I have a lot of power. Review collected by and hosted on G2.com.

What do you dislike?

It is not the largest smart card driver. Sometimes it is struggling. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a fantastic item. I have come from a DameWare atmosphere. Before GoverLAN, I feel this company utilized BomGar. Many people say they loved Bomgar more often, but I cannot find very much with GoverLAN to complain about. It supports every task after which makes it possible for me to increase access to equipment like WMIX, Remote CMD, and Remote Task Manager. The task director is good, but with much more robust woodcutting capabilities, it will be better. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm a worker at my present firm's service table. For just a little over 12 months, I was right here. Just after I began, my partner stopped to ensure that I have been supporting around 300 folks alone within the last year. I use KACE and GoverLAN to manage this environment from the desktop of mine. I seldom must leave the desk of mine, and I drop time and recover when I do. The company of ours will have had difficulty during the last year without these two tools. Review collected by and hosted on G2.com.

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Senior Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

At a better price than competitors, Goverlan presents me with a robust set of remote control options I could remotely manage methods across our deployment platform at several locations, with minor issues of being connected. I enjoy the Goverlan console has several characteristics, allowing desk users to quickly check for system problems without the necessity for a remote monitoring session. Review collected by and hosted on G2.com.

What do you dislike?

I believe the automation module might be complicated as well as less abundant than it should be. Also, I would love the Reach server part to have the ability to operate planned steps so I don't must ultimately make a console licence attached. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

To manage a lot of remote Pcs without having a VPN connection, you're seeking for a perfect program to Goverlan. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've remote staff members across the nation, Goverlan reaches allowed me to jog methods that aren't often plugged into the company's community. Scan for exposed software versions for endpoints as well as immediately deploy updated versions. Windows Server update services for connecting to and forcing revisions right into a slumping terminal making use of extra automation. Reboots schedule for excessively working systems. Review collected by and hosted on G2.com.

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Compute Solutions Engineering
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We support over 250 end user desktops using the item. This tool facilitates lifetime by enabling scripts from one user interface along with other automated steps. Much from it the part of remote control is probably the most prevalent in the environment of ours. The opportunity to view technical information and samples without logging in on an end user device is fantastic. Integration of the Active Directory is crucial to maintaining the products connected. From one point we are able to reset passwords as well as perform other AD work. Review collected by and hosted on G2.com.

What do you dislike?

Android devices aren't supported. We've a few and it will be great to help remote assistance on mobile devices of this particular type. I realize that technical issues exist, but this may be a huge element. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get tests, compare them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Convenient remote access coupled with the fact that it centralised end user device management. By boosting the automation, we've drastically decreased our It costs. For our IT staff it's turned into a strength multiplier. To anyone that supports many Pcs with a little workforce I'd recommend this particular product. Review collected by and hosted on G2.com.

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Java Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Additionally, it offers remote access to windows as well as Mac clientele from the system, something that optimises the overall performance of this particular program in addition to correctly manages access to info on the business. It's a search feature that is very wonderful to assist us to find the essential aid, an effective remote support application with an imaginative and very profitable interface. Review collected by and hosted on G2.com.

What do you dislike?

No serious problem, particularly when dealing with 3 Windows concurrently, it's occasionally a bit slow to locate customer locations in locations that are remote. It doesn't work and also it's tough to get help, it is extremely difficult to understand or perhaps not to exchange control. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Frequently I put it to use to inform owners about a program disaster, as well as without needing to visit websites, we are able to solve a number of problems. Unbelievable platform recommended. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Without having to sign in to your console with the Goverlan remote console, I am able to solve issues for the users of mine. When you are looking at device maintenance it's an excellent all-in-one solution, a great product which can change a lot of products that are different on a single roof. This's a quick, efficient and easy method to control user computers remotely. Review collected by and hosted on G2.com.

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Senior Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The Active Directory integration allows users find out whether a person has logged into a desktop and in which pc they're logged in. Additionally, as there are owners that share laptops and computers, we are able to see which person is logged straight into any specific PC. Review collected by and hosted on G2.com.

What do you dislike?

There are several characteristics that are hard and peculiar to comprehend. For example, it's a really good automation tool, which enables different features being implemented based on specific criteria. Nevertheless, often the filtering logic could be hard to understand/manage. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Stability, price and trustworthiness. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

At first, we looked for an easy device to remotely control personnel. Goverlan bled that hope off the faucet. We could get around the entire AD building with the integration of AD as well as do very simple AD tasks. Moreover process automation enabled us to deploy programs and software application, modification fly sets and produce reports we never ever meant to use. Review collected by and hosted on G2.com.

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Senior Software Development Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

GR has a big user interface with many different key features which separate it from various other simple tools for remote structure and support. Those include: remote tabbed sessions, stored connection templates, WOL application, remote chat characteristics, following just, lock out remote inputs, remote task managers, immediate closure licences editoring, extensive logs and connection history. Moreover, the competitor user licence design causes it to be fantastic for part-time teams. Review collected by and hosted on G2.com.

What do you dislike?

Before connection it is a tad tiresome to need to instal an updated customer on any remote pc, but this could be pressed proactive to enable fast connectivity. The "run as a person for those connections" function will be perfect. In the event that you are not really a method administration on remote devices if you launch GR, you've to get into the administrative credentials of yours for each connection. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The configuration and configuration were direct. We did not must configure as well as configure for weeks. All has been really easy to watch and also the process of automation is very simple. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In both organisations I managed, GR is a wonderful tool. It was two times in a row and also was utilized in each organisations for many years with big success and little attention for support solutions inside a trially for the remote support staff of mine. Review collected by and hosted on G2.com.

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Client Services Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Goverlan allows to see software installed on the PC w/o the need to logging into it; it also provides easy remote assistance for the computers within you domain (searchable to user or computer name. Review collected by and hosted on G2.com.

What do you dislike?

Goverlan Reach RC (remote connection assistance sessions) window could be hard to close some times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Used primarily for running software installations remotely that require elevated (administrator) access. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The remote control/screen sharing is the most useful and easy to use part of Goverlan. Review collected by and hosted on G2.com.

What do you dislike?

Application management is a bit clunky. And trying to get detailed system reports is pretty much non-existent. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you really need in depth reporting on the health and details of the systems that you are managing, Goverlan is lacking in this area. But if your chief need is the ability to assist remote users, it is a great value for the money in this area. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Assisting endusers with desktop application issues. This aspect of Goverlan Reach has worked very well for us. Review collected by and hosted on G2.com.

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Senior Software Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Tool that optimizes the performance of this system, correctly managing the access of information to the company, it also provides remote access to Windows and Mac clients from the console. It has a search function that is quite good and helps us locate the required resource, an effective tool to provide remote support that has a completely innovative interface, high performance and highly profitable for our organization. Review collected by and hosted on G2.com.

What do you dislike?

There is no major problem, it is that sometimes its operation is a bit slow especially when working with three windows at the same time, it can be difficult to find clients in remote locations. It does not work and it is difficult to find help, exchange control is too difficult for us to understand or does not exist. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I use it often to inform users of a service outage, we can fix a number of issues without having to go to locations. Incredible recommended platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can troubleshoot problems for my users without having to log into their console using the Goverlan remote console. It's a great all-in-one solution when it comes to device maintenance, a good product, capable of replacing many individual products under one roof. It's a fast, easy, and powerful way to remotely manage user computers. Review collected by and hosted on G2.com.

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Senior back-end developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

A tool to optimize system performance by properly managing access to business information and allowing remote access to both Windows or Mac customers from its console. The software provides a pretty good search function that helps us find the right resources and is an effective remote support tool that is absolutely innovative, efficient and very user-friendly interface for our company. Review collected by and hosted on G2.com.

What do you dislike?

There are no major problems, sometimes only a little slow, especially with three windows running simultaneously, which makes it difficult to find customers in distant places. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I always use it to warn users of service interruptions. We can solve many problems without having to visit the site. An unusual recommendation platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to the remote console I can solve my users' problems without having to connect to the console. It is an excellent all-in-one maintenance solution and an excellent product for replacing multiple individual components in one place. It is a quick, easy and efficient solution to remotely handle your computer. Review collected by and hosted on G2.com.

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Data Research Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the function to remotely view and interact with the Windows event viewer, this platform is much more convenient than using many tools, I also love the ability to help support the user without interfering with their work, also provide me details of the performance of a remote machine, the ability to send files and programs to a group of PCs is wonderful, the graphical interface of this software is very well designed, it offers excellent features, it is a very powerful tool. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes when I connect several remote sessions it just stops working, it does not always happen but if it is something annoying, I would like that error to be corrected, it is the only drawback I see with this software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend using this software, the ability to remotely moderate teams is amazing, it offers great support and service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This tool makes life easier by allowing scripts and other automated steps from a single user interface, Active Directory integration is key and helps us keep everything connected, I can also manage systems remotely in multiple locations, it allows us to extend and manage workstations with relative ease, provides us with in-depth monitoring of our network and automation tools that allow us to optimize IT processes. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Goverlan Reach is an effective tool for providing remote support. Integration with Active Directory helps us to see whether a user is logged in, and if so then from which device. Apart from that, if two users share a single device, then it also allows us to see exactly which user is currently operating the system. The search feature is pretty great and helps us to track down the required resource. It provides remote access to both Windows clients and Mac clients from the console. This comes very handily. Goverlan Reach is an absolute time-saving application. Review collected by and hosted on G2.com.

What do you dislike?

It can get difficult at times to find clients in remote locations. The undocumented security systems at times can become a reason for concern. Also, it will be helpful to have a cloud version of the application. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I really enjoyed the ease of use to not only control, but manage and monitor so many users and computers at once from one screen. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Goverlan Reach is ideal for any organization that have offices located in different locations. It is an intuitive, user-friendly application that puts the users at ease. Operating multiple at once is easier with the Goverlan Reach software. The technical support team is doing a great job. Communicating with the tech support team has been hassle-free and they try their best to resolve any issue that a user might face. Working on the software and making a few changes here and there will surely make it a forerunner leaving behind its competitors. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

A multi-purpose directory is committed to remote application loyalty from goverland rearch, a direct business execution evidence foundation, simplified by downloadable term association balances, backup processing, configurable window arrangements, local device execution controls, managed sectional protections, checkpoint relationships, identification of irregular connections, accurate password handling, active integrated remote support management, file evaluation assistance links and digital theoretical foundation opening lines for mobile application sessions, makes this program largely foolproof. Review collected by and hosted on G2.com.

What do you dislike?

Download errors compromise the operation of goverland rearch, because its conditions of information backup lack representative visual quality, making all input formats of images and videos are in a resolution with little definition and clarity, which certainly makes deficient such action performed by the software, causing irregularities in data control for the company, including reading disproportions, create a series of requirements given for the improvement of the functions of the platform of this operating system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In order for your company to master appropriate control rates for your business operations, it is recommended that you use the goverland rearch system, a system that includes complete remote management administration techniques, in which business information can be transferred, through advanced state-of-the-art configurations, directed security appropriations, Multi-user defined automation's, inclusive specifications, easily accessible remote device alteration and management, automatic two-step entries, constant operational support improvement updates, digital asset accounting schemes and rich data transfer connective service budgets can be achieved with this unique remote monitoring format. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automatic messaging training's of relational backup, file transmission deliveries, preparations using coded references, information management coordination approaches, account administrative segment variation origins, quick profile changes, multi platform remote desktops arrangements, area code backup replacements, intelligent monitoring conditioning, performance metrics properties, statistical operation plantations of connection variations and negotiation rows conduction's are specified with the goverlan rearch server. Review collected by and hosted on G2.com.

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Technology Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

A reliable remote organization, can be directed with goverlan rearch, its unification of digital development processes of management, the work of compatibility that comprises its functions, the methods of administration of sessions and resources, its techniques of optimization of assistances, the incredible power of its systems of digital communication, the automation of fulfillment of tasks, the advising of instructions of conformation of tasks, the management of passwords, are fundamental part of the pieces that form the scheme of work that designs this program. Review collected by and hosted on G2.com.

What do you dislike?

When I try to reset my user's password in goverlan rearch, the conformation message that is sent to the email is late and not very accurate in its time of arrival, where sometimes it doesn't arrive at the moment, having to constantly make the recovery instruction to be able to appreciate such data that are required to solve this type of situations. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its impressive indications, the strengthening that includes its managements, the highlight of its tools, the efficiency that distributes its actions, the operational approach of solutions, the presentations of remote access, the manipulation of digital contacts, the facility of data movement of its interface, the proactive quality of preparation of fundamentals of data collection, keeps focused the production and the interaction of your company in great proportion. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To exchange data, refer adjustment and development trends, plan data control relationships, to focus and maintain programmatic stability, application of trade route progress, utility for operational support excellence of technical development functions of financial information, evidence documents, search schemes and knowledge guides of routines and assimilated record paths, its real-time chat collaboration and accurate file transfer have helped with its reliable information technology. Review collected by and hosted on G2.com.

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UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Goverlan Reach is an excellent remote connection platform, I have loved the service because it is easy to use, completely innovative interface, great performance and highly profitable for our organization, its price makes it a aspect that distinguishes the service from other alternatives, the system is fully compatible with Widows, Mac, Android and iPhone which is a very comfortable aspect to work with this platform. Goverlan Reach is a platform that has no limits to work, I must say that I am very satisfied with its great performance, it has given me much comfort and tranquility at the time of exercising my duties. Review collected by and hosted on G2.com.

What do you dislike?

Goverlan Reach is a platform that you can talk about very little negatively, the only disadvantage I can say that I have visualized of this service, is that sometimes its operation is a little slow especially when working with three windows at the same time, I would like that in the next improvements you can see improvements to the system to avoid having this discomfort. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The reasons why I can say that I recommend Goverlan Reach is because it is a very complete remote connection platform, the service offers a full opportunity price since compared to its competitors it is very accessible, its operation is indisputable, its structure is very well designed, it is very updated and it is highly customizable. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Goverlan Reach is a system that has allowed us to streamline our work quite a bit because it allows us to manage all the computers in our department from the comfort of one place, the platform allows us to quickly solve problems that some computers present, make adjustments and have complete control, the service being so low cost makes it highly profitable for us. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

As for management systems, goverlan optimizes the performance of this system, correctly managing the access of information to the company, managing a routine control and password management to protect and safeguard the operations of the organization, working properly to distribute data with the help of process automation that has with this software, complying with a security management and recognition of progress that with the provision of this system, great results can be achieved. Review collected by and hosted on G2.com.

What do you dislike?

Your software has presented a failure in its system of file storage, where significant losses have occurred that have prevented some work that necessarily had to be done quickly to be taken to the central data of the company, so its programming must be put in control of functionality, to correct the data leakage that presents its software when it must protect the information of the corporation, so that there are no delays in their planning. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Having the power over your operations, you can have the possibility to increase the order and the organization in your company, having open a wider and real panorama, where you can innovate to solve management problems, improve results search systems, with a perfect data management, which comprises a branch of intelligent sequence of automated assistance that skillfully characterizes the governmental programming for being the excellence made system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The operational clarity of the realization of tasks, has been for many reasons of the main functions that I execute with the programming of goverlan, being this system the one in charge to administer my works so that the information of my company is truthful and objective, where it is easier to handle a support of activities in my organization, guaranteeing a fulfillment of the tasks that must be carried out by my employees to be able to generate conformity in the obtained results. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We primarily use the remote desktop application. I like the ability to remote to mulitple machines in a tabbed view. This saves a lot of time. Review collected by and hosted on G2.com.

What do you dislike?

Tried setting up the Reach server so we can connect to machines outside of our domain. It doesn't work, and finding help is difficult. So to sum up my dislike: Lack of support. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good Product. Able to replace many individual products under one roof. Feature set is good. Software distribution and scripting can use some more tweaks, but it's detailed enough to be used in a enterprise environment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The remote support issue is where Goverlan fits into our organization. There is so much more that it can do, but having time to implement is prohibiting us from using the other features. Review collected by and hosted on G2.com.

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Desktop Services Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ease of use and completeness of functionality.

Love the Reach server. With the Coronavirus changes in people working from home, this gave us the ability to support personal computers.

When it first started I asked them about adding Powershell functionality, and they did. That means that they actually listen to their clients. Review collected by and hosted on G2.com.

What do you dislike?

Not much to dislike. With the full features and programming features, it just works. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you don't have a system in place for remote desktop, this would be a game-changer for support, both remote desktop and system support with reports and asset management. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

During this crisis, we have been able to remotely support our end users without having to use Skype/Teams desktop sharing. We still have admin rights on the remote machines. Review collected by and hosted on G2.com.

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