gotomyerp Cloud Hosting Reviews (96)

Reviews

gotomyerp Cloud Hosting Reviews (96)

4.8
96 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the fast support and ease of use of gotomyerp, highlighting how quickly issues are resolved and the intuitive interface that simplifies remote access. Many appreciate the reliable service that allows them to work efficiently from anywhere, although some mention occasional connection issues as a minor drawback.
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JL
Jay L.
Mid-Market (51-1000 emp.)
"Issues with app & Quickbooks locking...ended up being a hardware issue"
5/5
What do you like best about gotomyerp Cloud Hosting?

Easy to use, very minimal issues, and saves having to host in house. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

Don't have any dislikes to discuss. works good for what I do. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Hi Jay and thank you for this and glad we solved a major problem for you that could have been more severe as that can lead to data corruption. Thanks again.

NP
Nenad P.
Human Resources
Small-Business (50 or fewer emp.)
"Very happy with the support and service"
5/5
What do you like best about gotomyerp Cloud Hosting?

Easier to handle QB company file, scalability, and quicker work between remote and office personel Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

It is a bit of a cumbersome onboarding process, but it is well handled and guided by the support team. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Nenad - great feedback and we may reach out to you to understanding where you think we can improve. Always willing to learn what our guests need. I am happy to hear otherwise your experience has been exceptional. Cheers!

Verified User in Building Materials
UB
Verified User in Building Materials
Mid-Market (51-1000 emp.)
"QUICK Response"
5/5
What do you like best about gotomyerp Cloud Hosting?

They responsed quickly, they were informative and let me know what was the issue Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

I do not have anything negative to state Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Your review is appreciated - thank you!

Tatiana R.
TR
Tatiana R.
Small-Business (50 or fewer emp.)
"Best support ever!"
5/5
What do you like best about gotomyerp Cloud Hosting?

I like the customer support they provide every day to us.

Is super quick and efficient

They are also continuously running backups to protect our work at all times. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

I have not gotten into trouble after a few months of working with them. Everything is working perfectly

No complaints at all Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Tatiana, this is great. Glad you pointed out zero loss on data recovery. We keep investing in technology that helps us stay a head of issues. Thank you.

Erin Z.
EZ
Erin Z.
Small-Business (50 or fewer emp.)
"Best QB Hosting Service"
4.5/5
What do you like best about gotomyerp Cloud Hosting?

Support is quick to respond and very easy to work with. We have had some unique issues they worked diligently to resolve for us. We were previously with a different hosting service that did not host another app that we started using. GoToMyERP made the migration process and implementation of the additional app smooth and easy. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

The only dislike is there is no phone number to contact to support, but I understand why. They probably wouldn't be as quick to respond if there were a phone number to contact for support. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Lisa I appreciate the time you took to respond and glad to hear the team has been helpful. Yes, we do have a phone number for support it's on our website and you can call or request a call back in your ticket. You are correct, our average time to respond to chat and tickets is more effective than calling. Last month (Jan23) our average time to respond to tickets was just under 2 minutes and chat was near instantaneous. Also as important, our average time to resolve issues on the 1st interaction was less than 15 minutes. Thanks again for the feedback, we'll always do our best to improve.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Manuel determined what the problem was and took the steps necessary to fix the problem quickly"
5/5
What do you like best about gotomyerp Cloud Hosting?

very prompt response and completion time Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

nothing to dislike at the moment about gotomyerp Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Thank you for calling out Manuel and glad to know he helped you immediately.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Helpful and Responsive"
5/5
What do you like best about gotomyerp Cloud Hosting?

GoToMyErp has been essential to creating a cloud based environment. This has assisted us to create a safe environment for our software and allows us to access them anywhere.

Ease of access

Support is highly responsive Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

None at this time.................................. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Thanks for this feedback.

EM
Ellisha M.
Small-Business (50 or fewer emp.)
"I was unable to get to the app dashboard"
4.5/5
What do you like best about gotomyerp Cloud Hosting?

Manuel was able to log in to my screen and handled the problem quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

Not being familiar with it. I really don't have any knowledge about gotomyerp. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Ellisha M., thank you for the high marks and the shout out to Manuel. So glad that he help, when I saw the title of your review I almost flipped.. thanks again.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Accounting Manager"
5/5
What do you like best about gotomyerp Cloud Hosting?

Ease of use and ability to access our systems anywhere Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

I have no dislikes i much prefer it to our old operating styles.

We have been using gotomyerp for about a year and are extremly content with the ease of use. It has provided us with the ability to access our files around the world. The tech team is very savvy and knowledgeable. They are always responsive and readily available to assist with trouble shoot our issues. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Boom, Trevor to the rescue again! I like the details you provide here as most new customers to us wonder about the same things. We’re striving for “ease” and I am glad to see we’re hitting those notes for you. Thank you.

Verified User in Supermarkets
US
Verified User in Supermarkets
Mid-Market (51-1000 emp.)
"Real time service"
4/5
What do you like best about gotomyerp Cloud Hosting?

I was having trouble saving a file to the cloud and sent a message to ERP support. Instead of getting an auto reply that they are busy and will hopefully get back in a couple business days, the response is that you will be contacted shortly, and you are! Thank you Manuel C for resolving my issue today so that I could actually finish my file. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

I haven't really run into any issues with Cloud Hosting except for all the sign in attempts but Manuel C installed the appdashboard and that seems to have resolved that problem. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Sorry we could not make that experience a 5 out of 5. We're constantly looking for ways to improve so please let us know so that's a 5 star review next time.. Thanks.