GoToConnect (formerly Jive) Reviews & Product Details

I really like the simple layout. It's easy to use, and intuitive. Most of the time it works great and has helped our process become much smoother. We have been able to dramatically improve our workflow by creating call groups and dial plans. Doing live transfers is easy and has allowed us to improve our customer experience (when it works). I love being able to monitor calls and have it automatically record. Review collected by and hosted on G2.com.

We have experienced increasing number of bugs:

-Some users will not hear incoming calls. Have to occasionally refresh the page/app to get it to work again.

-Sometimes it does not accurately display other users' statuses (online, do not disturb). Must refresh the page.

-Calls often get disconnected or dropped while trying to transfer a customer internally to another department. Review collected by and hosted on G2.com.

It's a great option when working from home and having all calls forwarded to my laptop, so I don't have to use my cell. It's really easy to use and very intuitive, no learning curve. Voicemails appear right away and you can see your call history in an easy list view if you miss a call. Review collected by and hosted on G2.com.

It's dependent on your wifi, so if you have any issues with your internet connection (even a little blip), you will have issues on your call. The other major issue is the microphone. Sometimes I'm very echo-y for people on the other line. It's hard to distinguish whether my headset microphone is used or laptop microphone, and while this is probably user error, it's not easy to fix this when you place a call. Sometimes the microphone options change, and again, probably user error, but can be frustrating. Review collected by and hosted on G2.com.

Jive's up time is great. They GUI to build phone trees is awesome and easy to use. I love the drag and drop use of setting up the automated phone tree and the ease of seeing the decision making as you are building it. Deployment is easy when you lease the phones from Jive. The phones come configured and ready to go. Review collected by and hosted on G2.com.

The system is very clunky at times. There are many times when I have made changes and they hang. I have to call support to have them pushed through. This usually occurs when pushing out a new system and making a lot of changes all at once. I have also had the issue when I am moving users between phones so they don't have to move the phone. The soft phone app is greatly improved. The mobile app drags on your battery, but is very good. They do not stay on top of firmware, so certain features on phones you buy may not work. Review collected by and hosted on G2.com.

Easily connect my phone to my work number through their app Review collected by and hosted on G2.com.

Sometimes their app can be buggy, disconnecting or not receiving all the calls or texts right away. Review collected by and hosted on G2.com.

Jive is a good VOIP service. It can be added to Xlite or SoftPhone for usage. It can also be used with a hardphone Review collected by and hosted on G2.com.

I wish they had their own UI and mobile application. It would be great to take with you when you are away. The Voicemail feature is also not the best. You get email recordings and it would be great if you got the transcription with it so you can just read it. Review collected by and hosted on G2.com.

I like the fact that it has a VOIP feature that you can easily use. You can also create a contact and search it. It also have history and voicemail tabs. You can also send sms to your contacts or even in a number that is not saved on your contacts. Review collected by and hosted on G2.com.

I don't like the part that it has a history but you cannot edit the history. Also I find the history tab a little unorganized. Review collected by and hosted on G2.com.

Having Jive was a huge burden removed from our old PBX/RPI service. We cut costs in half, maintained our core services, and greatly reduced our time spent managing the backend. Originally the web client ran poorly on our aging Core 2 machines but since the introduction of the desktop client it has improved dramatically. Review collected by and hosted on G2.com.

The number transfer process wasn't the simplest. This had a lot to do with our previous provider but I was really sweating it at one point in the process because of a lack of communication. You aren't allowed to be transferred to a number transfer agent on the support line. Review collected by and hosted on G2.com.

Customer support - A friendly human always picks up when you call! Review collected by and hosted on G2.com.

Sometimes in VOIP funky things will happen (like callers can hear you and you can't hear them), you are tied to maintaining software updates for your hardware. This is just part of VOIP, not a JIVE specific issue, and really just the reality in a VOIP environment. Review collected by and hosted on G2.com.

I am absolutely in love with their support team. Not only will they stay on the phone with you until the issue is resolved, they follow up with customers via email to make sure the issue is truly resolved. Review collected by and hosted on G2.com.

One of my least favorite things about Jive is that it constantly disconnects from the internet (even with a hard wired connection) when not using the app that is in Beta mode. Hopefully this is an issue they will resolve in the future. Review collected by and hosted on G2.com.

We have just recently moved into a new building and moved all of our users into the building. It was very easy to bring the phones in, plug them in, and get our users working right away. We did have one issue with a setting on our router, but Jive's technical support was able to resolve it quickly and get us back online. Review collected by and hosted on G2.com.

We do miss the traditional benefits of a PBX system where additional users that only do internal calling can be added on at no additional cost on the system. Review collected by and hosted on G2.com.

I like the dashboard that I downloaded onto my Mac. Everything is in one place - phone calls, IM chats, etc. It also makes it much easier to take calls from my computer or cell phone vs. my desk phone when I'm not in the office. That way, my clients can easily reach me when I'm working remotely. Review collected by and hosted on G2.com.

Nothing yet, all has been very good so far! Review collected by and hosted on G2.com.

I like the way I can change the call prompters when we miss a call. Review collected by and hosted on G2.com.

I dislike that we don't have an intercom system within the phone. Sometimes the Kitchen is too noise and they are unable to hear the phone. Review collected by and hosted on G2.com.

We had crackling and dropped calls with another VOIP provider. That all went away with Jive. Review collected by and hosted on G2.com.

Jive has been somewhat difficult to contact with the few problems we have had. Review collected by and hosted on G2.com.

We launched Jive for our new phone system its pretty cool you don't use phones everything is On the PC Review collected by and hosted on G2.com.

Still learning the new system we have a door bell and we used our old phone to buzz people in on this system we haven't figured out how to do that as yet., Review collected by and hosted on G2.com.

When I am able to get through they provide very helpful information that I can understand. Review collected by and hosted on G2.com.

It is hard to get into contact with customer service at times. Review collected by and hosted on G2.com.

Customer service is a huge plus at Jive. We are a large customer and they are top notch with this area. Review collected by and hosted on G2.com.

Nothing I dislike. As a large customer, there were some technical deficiencies at the beginning, but with time, that has all been ironed out. Review collected by and hosted on G2.com.

I like that it has a text feature. It also has a separate app for it not just the web app. Review collected by and hosted on G2.com.

I hate that it has a lot of bugs. It restarts all the time and it is laggy. Review collected by and hosted on G2.com.

I like that Jive gives you a circuit board aesthetic that allows you to visibly create the structure of your phone system in your space. It’s user friendly, and the Jive staff are very helpful. Review collected by and hosted on G2.com.

The cost. Jive could be more economical without trying to incentivize you by adding lines. I don’t love that the app will ask you to log into a desktop version to make minor systems changes. Review collected by and hosted on G2.com.

Before we switched to a VOIP phone system, I reviewed 7 other providers. I was tired of the a la cart pricing scemes, because it was going to be a pain to manage. Jive makes it to where everyone can have as little or as many features as I want them to, which makes management so much easier. Making the transition was great. You get a dedicated team that makes sure to get you answers. The system itself is so easy to use, I was able to set up most of it myself, even though the team was there to help if I needed them to. Review collected by and hosted on G2.com.

There are a couple of key features that need to be added. Right now transfer doesn't have a tone, so that's really annoying to my users. Our other phone system had an option to have calls within the system auto pickup to intercom, JIVE doesn't have this. Quite honestly my boss almost had us cancel our service due to this because it puts a lot more work back on the receptionist. Review collected by and hosted on G2.com.

Easy to manage your account and telephone lines, run reports and see in real-time what you need to. Good value for the price. Review collected by and hosted on G2.com.

Customer service and technical support process is not as organized as it needs to be, wait times are long and too many people get involved on an issue and then drop the ball. Review collected by and hosted on G2.com.

Technical support. I have called numerous times which seemingly basic questions and tech support has spent hours on the phone with me responding to my satisfaction. Very pleased with technical support. I have had calls drop during a tech session and the tech ALWAYS reaches back out and stays with me until we find a solution. Review collected by and hosted on G2.com.

Hold times for assistance are too long for a tech savvy company. Hold times are also too long for when you want to add a service. I would prefer not to wait for tech service but waiting to spend money is just not an acceptable way to run a business. Review collected by and hosted on G2.com.

Once you set it up, it just works...I don't need to keep checking on it Review collected by and hosted on G2.com.

The setup can be cumbersome...some of the terminology of what is a user vs a line vs hardware and what charge is for what can be confusing. Review collected by and hosted on G2.com.

It works from my cell or computer at the same time. I am not attached to the office. Review collected by and hosted on G2.com.

Problem arrives when 2 clients call at the same time. There no switching for another line. Review collected by and hosted on G2.com.

Easy portal access to change call plans and update regular/holiday schedule. Reliable on-the-go access to voicemail/calls/text. Review collected by and hosted on G2.com.

Frequent outages prevent us from communicating with our clients. Review collected by and hosted on G2.com.