GoToConnect (formerly Jive) Reviews & Product Details

GoToConnect (formerly Jive) Overview

What is GoToConnect (formerly Jive)?

GoToConnect combines Jive's VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple Unified Communications platform (Voice, Video, and Contact Center). For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.

GoToConnect (formerly Jive) Details
Product Description

GoToConnect (formerly Jive) provides enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions.


Seller Details
Seller
LogMeIn
Ownership
NASDAQ:LOGM
Company Website
Year Founded
2003
HQ Location
Boston, MA
Total Revenue (USD mm)
$1,260
Twitter
@LogMeIn
25,957 Twitter followers
LinkedIn® Page
www.linkedin.com
4,150 employees on LinkedIn®
Description

LogMeIn is a leading provider of on-demand, remote-connectivity and support solutions to small businesses, IT service providers and consumers.

Businesses and IT service providers use LogMeIn's solutions to deliver remote end-user support and to access and manage computers and other Internet-enabled devices more effectively and efficiently. Consumers and mobile workers use our solutions to access computer resources remotely, thereby facilitating their mobility and increasing their productivity.

Our solutions, which are deployed on-demand and accessible through a Web browser, are secure, scalable and easy for our customers to try, purchase and use. Since our inception, our users have connected over 60 million computers and other Internet-enabled devices to a LogMeIn service.

LogMeIn's software-as-a-service suite of solutions includes capabilities for on-demand customer support of PCs, smartphones and other devices, systems administration, remote access, remote control, file-sharing, virtual private networking, data back-up and online meeting.

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GoToConnect (formerly Jive) Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I found that the customer service is responsive and helpful and the price is competitive Review collected by and hosted on G2.com.

What do you dislike?

This service lacks some basic features like instant and easy call blocking. The app is sub-par for the category. Managing calls between app, desktop and desk phone is bad and inconsistent. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I need a flexible phone system that I can manage from multiple locations for a small business without spending hours making it work.. This is not it. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Visual auto attendant design. Visual auto attendant design. Review collected by and hosted on G2.com.

What do you dislike?

Unexplained charges applied to my bill. Unexplained charges applied to my bill. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Phone system. Review collected by and hosted on G2.com.

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Open Discussions in GoToConnect (formerly Jive)
G2
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

easy to get ahold of, like that it is web based Review collected by and hosted on G2.com.

What do you dislike?

didn't help my issue after 2 hours with tech on 2 phone calls Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

software.. phone system easy to use Review collected by and hosted on G2.com.

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Response from of GoToConnect (formerly Jive)

Hi Lisa, we're sorry that Jive isn't performing well for you. If the isn't still isn't fixed, please email gabby.green@jive.com and we will look into this further. Thank you!

UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that I can be used on both the web and mobile app Review collected by and hosted on G2.com.

What do you dislike?

Lots of funky tech issues like dropped calls or the phone continuously making ringing noises once a call goes through. Some calls just never go through. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It had been nice to have one phone to use for both personal and business numbers. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

After finally spending 8 hours of my time trying to remedy issues in just ONE instance, I finally got it remedied and they were fine sending new equipment and adjusting some incorrectly billed lines. Review collected by and hosted on G2.com.

What do you dislike?

The constant loss of connection and ignorance of many of the level 1 and 2 techs for support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Nothing Review collected by and hosted on G2.com.

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