GoToConnect (formerly Jive) Reviews & Product Details

I really like the simple layout. It's easy to use, and intuitive. Most of the time it works great and has helped our process become much smoother. We have been able to dramatically improve our workflow by creating call groups and dial plans. Doing live transfers is easy and has allowed us to improve our customer experience (when it works). I love being able to monitor calls and have it automatically record. Review collected by and hosted on G2.com.

We have experienced increasing number of bugs:

-Some users will not hear incoming calls. Have to occasionally refresh the page/app to get it to work again.

-Sometimes it does not accurately display other users' statuses (online, do not disturb). Must refresh the page.

-Calls often get disconnected or dropped while trying to transfer a customer internally to another department. Review collected by and hosted on G2.com.

I love the ease and convenience of the product. As a reseller, it makes it easy to have plug and play setup. Having customers based thousands of miles away from me, it is nice to know that the setup can be remote. GoToConnect onboarding teams are great. They make the onboarding process simple and easy.

I love that customers have options. Physical phones, soft phones, or even apps on a cell phone all work to keep you connected to your customers. Review collected by and hosted on G2.com.

While I understand that prices have to change based on market demand, no one likes it when prices increase - even if it is a very small amount, no one like to see it. Review collected by and hosted on G2.com.

The Dial Plan Editor was the cats meow. Finally, a WYSIWYG editor for call flow. I can easily add and remove users and their extensions. Since the application works with voip phones, in a web browser, as an computer application and on mobile devices, I can support my users wherever they are. Since all the options are available to every user, I don't need to worry about additional cost when someone wants to use GoToConnect on their mobile device. The administration user interface for GoToConnect is so intuitive that I am teaching my HR administrator to do the set up of individuals and extensions. Since there is no local hardware, individuals could take their desksets home and they would work just as well. Review collected by and hosted on G2.com.

It required customer service to enforce SSO. There are some restrictions on the Router Brand and Model that do not make sense to me. I ordered the recommended rackmount network router from GoToConnect, but when it arrived it came without the rackmount components and I was told they are never sold that way despite have rackmount and desktop versions of the same router to purchase. Review collected by and hosted on G2.com.

Great onboarding and very user friendly system dashboard to be able to create, change and manage all aspects of our communications. I use them for 2 different companies that use the service in different ways and they always perform well above my expectations. Review collected by and hosted on G2.com.

To do call recordings, you have to connect to an Amazon AWS S3 bucket and dealing with Amazon was a painful process, so I hope they change to their own storage for call recordings. Review collected by and hosted on G2.com.

Excellent set of phone system features, Communication center is top notch in terms of features and migration via the account management team was assisted very well as well. Review collected by and hosted on G2.com.

Would like to see more features being added more frequently, getting customer support over the phone means a long wait in the queue to talk to someone on the phone for any problems you might have. Review collected by and hosted on G2.com.

It is really functional, standard features for voice calls include a variety of call management services (e.g. caller ID, call routing, as well as an auto attendant, virtual fax, call recording, and call forwarding). There are also dashboards and analytics to make it easy to see how the service is being used and how well calls are being handled. Review collected by and hosted on G2.com.

No complaints about the app itself but their customer support can be improved. There have been a couple of times when I had to wait long on the line. Review collected by and hosted on G2.com.

It has so many features and a great dashboard to help you achieve what you need to do for your company. We were able to easily answer our phones off-site while the pandemic was occurring. Review collected by and hosted on G2.com.

Sometimes, it is hard to stay logged in if you have multiple LogMeIn accounts. Review collected by and hosted on G2.com.

The quick and easy setup for a transition from another provider. The process normally takes about 60 days to complete the transition. The team I worked with had the translation period cut down to 30 days. Review collected by and hosted on G2.com.

The only thing that I have found that I disliked it the option to have a customized ring tone for the phones that we have. Review collected by and hosted on G2.com.

We have been with Jive (GoToConnect) for over 2 years. They have great customer service. I was worried when LogMeIn purchased Jive, but they have continued the great service that I grew to love. The PBX is simple to use, anyone could do it. We transitioned from our on premise solution to their VOIP service. It is wonderful! Review collected by and hosted on G2.com.

Nothing. They have been a great partner since the beginning! Review collected by and hosted on G2.com.

It is cheap and easy to use interface when it works. Review collected by and hosted on G2.com.

I find there are multiple glitches with this platform. Will not work on mobile app unless the phone is updated and when app has an update you need to completely delete and reinstall. I have spent multiple hours on support calls and am told wait 24 hours and it is fixed. I have had calls going to the wrong number, personal calls coming through go to connect, made personal calls and it go through GoToConnect, and multiple other errors and when I call I am told everything's working properly and wait. We have had this system since September and need to make prospect calls but cannot due to call dropping. We have upgraded our internet to 350mbps and is still told the call dropping is due to our internet. We have 5 employees in the office and they still blame all our issues on our internet service. Review collected by and hosted on G2.com.

It is very feature rich and allows great flexibility for end users to control their method of cantact Review collected by and hosted on G2.com.

A few things needs cleaned up and adding favorites could be easier. Review collected by and hosted on G2.com.

It's a great option when working from home and having all calls forwarded to my laptop, so I don't have to use my cell. It's really easy to use and very intuitive, no learning curve. Voicemails appear right away and you can see your call history in an easy list view if you miss a call. Review collected by and hosted on G2.com.

It's dependent on your wifi, so if you have any issues with your internet connection (even a little blip), you will have issues on your call. The other major issue is the microphone. Sometimes I'm very echo-y for people on the other line. It's hard to distinguish whether my headset microphone is used or laptop microphone, and while this is probably user error, it's not easy to fix this when you place a call. Sometimes the microphone options change, and again, probably user error, but can be frustrating. Review collected by and hosted on G2.com.

Jive's up time is great. They GUI to build phone trees is awesome and easy to use. I love the drag and drop use of setting up the automated phone tree and the ease of seeing the decision making as you are building it. Deployment is easy when you lease the phones from Jive. The phones come configured and ready to go. Review collected by and hosted on G2.com.

The system is very clunky at times. There are many times when I have made changes and they hang. I have to call support to have them pushed through. This usually occurs when pushing out a new system and making a lot of changes all at once. I have also had the issue when I am moving users between phones so they don't have to move the phone. The soft phone app is greatly improved. The mobile app drags on your battery, but is very good. They do not stay on top of firmware, so certain features on phones you buy may not work. Review collected by and hosted on G2.com.

The Dashboard layout is easy to navigate and very intuitive. Migration from Ring Central and other vendors to Jive for us was a wonderful experience. it made our M&A process very simple. I also like the Price point of desk phones and service fees. There are no hidden fees that make Jive /goto connect a very affordable solution to deploy. Review collected by and hosted on G2.com.

The Dashboard flow can be a little better. It would be nice to see all the attributes for the user on a single page. Review collected by and hosted on G2.com.

Jive's Technical Support Team

The best aspect of Jive is their 24/7 support team. When you have issues with your phones, immediate support is a must have and you get that with Jive. There Technicians are able to remotely access your computer in a support environment and this allows them to really assess the ongoing issues.

The second aspect of Jive that I think should be highlighted is that you get all kinds of features at the standard price and you're not nickle and dimed. If you really want to get the most out of a phone system, Jive allows you to do that without picking up additional costs. There are a lot of platforms with a small upfront price but by the time you have setup your PBX you have doubled your bill because you used basic features like Auto Attendants and Virtual Faxes.

Integrations is also something that Jive seems eager to assist with. Even with cases where they don't have a known integration, their support team will often work with whatever integration you're interested in to see if they can make it happen!

Jive is arguably the simplest PBX I have worked in.

I also find a lot of value in the ease of which you can order new Phone numbers and then track the stats of those numbers. You could manage the efficiency of dozens of marketing programs at once at virtually no cost. Exact information as to how many people called based off of your promoted number. Review collected by and hosted on G2.com.

Jive's implementation can be challenging. If the Admin doesn't take the time to learn Jive's system, they won't be able to effectively manage it. Review collected by and hosted on G2.com.

I’ve used multiple VoIP services and GoToConnect has the easiest back end configuration of any of them. It’s also super reliable, which would have been a deal breaker if that wasn’t the case. Review collected by and hosted on G2.com.

There are a few configuration options I would have liked to seen. Also, the iPhone app is ok, but not great. It would be great to be able to switch the phone system to “closed” from a mobile app, instead of having to use a browser. Review collected by and hosted on G2.com.

I like the flexibility of GoToConnect. It allows me to set up telecommunications in a way that is best for my business. My business is more productive because of them. Review collected by and hosted on G2.com.

I would like to see more documentation on automation and things that can help me automate my business. I would really like to have more integrations with other services. Review collected by and hosted on G2.com.

I have been displeased from the start. The system was not discussed in detail as far as logistics of phone placement/needs, etc. Review collected by and hosted on G2.com.

The lack of customer service from the beginning to now. I was sold the system by Ed from Revenue well. I have realized he was selling me something he did not know well at all. Jeff from Jive has been less than helpful. Any problems I have he says he does not know that area. The jive techs are great, but they can't help the fact that I was sold a system that really does not work for our office. I had to have them send me additional hardware as I was told my fax would continue to work as usual, but it did not. Then I have to have my IT guys to come out (extra costs) was told by Jeff to get a price of that. I did this almost a week ago. I keep getting told by Jeff that he has to wait for his supervisors to approve. He has no authorization. I would assume I would be more of a priority since I have been unhappy for awhile. So, needless to say - not impressed. Review collected by and hosted on G2.com.

That I can manage calls from my desktop or from the app Review collected by and hosted on G2.com.

I would like to be able to customize the automatic texts I can send to the caller from the desktop dashboard. Review collected by and hosted on G2.com.