GoToAssist Reviews & Product Details

I love that this software since it offers a leading remote system in the support area of ​​an organization, mentioning that it provides an intuitive and comfortable programming in intelligence and data extraction in IT-related fields, highlighting that you do not need of an extensive documentation for the initiation of its functionalities, once you implement GotoAssist on your informative servers, without excluding that one of the characteristics that most attract my attention in large quantities, is that it has a mobile application available, which facilitates its usability generally. Review collected by and hosted on G2.com.

Apparently GotoAssist presents mishaps when it comes to the implementation in an operating system such as Mac, being a big problem since there are a large number of users and companies, who usually acquire these kinds of servers, to provide a more agile service and complete in labor matters, including his digital dexterity, highlighting that sometimes it can be slow due to the same problems since with Windows it is not the best option for this software. Review collected by and hosted on G2.com.

One of the striking points of this software is that it allows a mobile application to manage all its functions in a more controversial and comfortable way in its entirety, since managing the service center based on informational and advanced libraries or better said platform IT has never been so easy, thanks to GotoAssist, being one of the systematic trends for organizations seeking to increase their formal operations and drastically reduce the alternative costs offered by other applications with similar uses, including economic savings, with great functionalities technological, being considered an excellent investment. Review collected by and hosted on G2.com.

Apparently we can only maintain one seat simultaneously, since their support packages are strictly expensive, and require one of these every time you have a problem and you cannot solve it with your main integration that brings the software, being a problem , since it should be free in these areas, since these implementations double their cost in the course of their coming use, as long as additional support is added to your disagreements. Review collected by and hosted on G2.com.

We can use GoToAssist to help our users with their business owned and managed systems and their personal systems. Review collected by and hosted on G2.com.

I had a few issues finding the GoToAssist client installation file. Once I found that, installation was a breeze and establishing sessions is a snap. Review collected by and hosted on G2.com.

GotoAssist is a powerful program that is based on remote support service in areas of great importance, or briefly, where more frequent inconveniences originate, which is in the areas of market and administration of the internal infrastructure service center of IT, which a company acquires, because I love this software, due to its great ability to solve certain mishaps in an automatic way, mentioning that it is extremely easy to use, as well as to implement, highlighting that it does not require basic knowledge to use as it is very flexible for any user. Review collected by and hosted on G2.com.

It should be noted that this software has defects, which are taken into account by many of the users, as it does not always work with MAC computers, which means a big problem, since a large proportion of the users who reside on the web , they maintain this class of operating systems, and it is not versatile in this aspect of implementation, although its installers are easy to run in other operators, including that these processes can sometimes be slow. Review collected by and hosted on G2.com.

One of the qualities that most attracts my attention about this software is that it allows us to connect to different servers without any kind of existing problem, mentioning that many of the systems we purchase are online, so it helps us The same way to manage our connections in a sophisticated and unmatched way, resulting in excellent reports on the situation of the speed of the internet that is maintained at that time, to continue exercising the work duty, through the network, being a quite useful and meaningful for companies that are dedicated to promoting their business, through digital media. Review collected by and hosted on G2.com.

From a critical point of view, we can make it known that most of your graphics and experiences, both internal and external, present similar qualities of poor design and few creative resources, to reach a striking point, in order to go acquire more possible users to its digital facilities, mentioning that it is somewhat slow due to the excess of information that it keeps registered, which most of these main data are unnecessary. Review collected by and hosted on G2.com.

GotoAssist maintains an extraordinary compatibility with the different implementation systems, which turns out that it is widely used by multiple users of these physical facilities, which are a useful resource for the performance of this software, drawing attention in large exorbitant amounts already which is one of the multi platform products, being crucial for the environment of many companies for this reason of accessibility, without excluding that it is one of the leading programs in offering remote support, available in the market, since it guarantees its functions in a percentage relatively considerable. Review collected by and hosted on G2.com.

Many of the users who are registered to this application, demand more information about their most outstanding suppliers, regarding addresses and future changes that could happen, mainly to generate more trust between buyers and said company that offers the products of interest, without excluding that it would be great if this software, will integrate artificial intelligence solutions, for a more flexible management to understand and manage. Review collected by and hosted on G2.com.

I like it because it works very well and is easy to use and starting a section allows me to do everything that is needed in just an instant, the call management is very functional, it does not take much experience to use it, easy to install and inexpensive. Review collected by and hosted on G2.com.

Sometimes I have run into some rendering problems, since it takes a long time to start up in some occasions, however it has been useful, on the other hand, sometimes it does not open me and it gives me different types of errors, but I got used to using it that way, I would like it to improve. Review collected by and hosted on G2.com.

Can do multiple remote session simultaneously, you easily manage devices on your network Review collected by and hosted on G2.com.

I was using mobile app version (android) sometimes app automatically logged out when I click home on my phone to check some files Review collected by and hosted on G2.com.

In my work I have used many customer support solutions based on the cloud and I must say that GotoAssist is one of the best provides the ability to connect to a remote computer quickly and easily, is compatible with both IOS and android and its applications are just as good as the desktop, among the most powerful features of this software we find, its ability to control unattended computers, provides a remote service for mobile devices you also have the option of bi-directional screen sharing, a live end user support and the option to transfer data which I must say is very fast compared to other applications I have used Review collected by and hosted on G2.com.

Among the details that I do not like GotoAssist are its interface is outdated and needs to improve its design however the functionality is quite good, I have tried on occasion to record a session and simply not recorded complete should make arrangements in this function, the price of the plan is a little high can be a problem for small organizations, has very few integrations with applications this help the application is much more versatile and to complete the download of customer support by browsers such as safari or Firefox can be problematic Review collected by and hosted on G2.com.

GotoAssist is a solution tool that provides support to different clients in such a way that the company's professionals can solve the problem remotely by accessing their devices whether they are mobile or desktop to eradicate the difficulty they are experiencing. It is important to emphasize that GotoAssist is software of much help and easy handling and of much utility in these times of pandemic since as it has been mentioned previously it counts on a remote attendance on the part of the technicians in real time, besides this this tool counts on the virtue of interconnections of up to a maximum of 8 people in which files can be transferred live chat with the connected participants and remote handling of the connected people Review collected by and hosted on G2.com.

Within GotoAssist the only drawbacks that I have encountered using this software have been the integrations with operating systems belonging to the MAC and mobile devices IOS as they have a different system and when transferring files from another operating system persists a difficulty for the extraction of information integrated into the files transferred, and adding to this the support by phone to solve this problem is lousy compared to Windows and Android Review collected by and hosted on G2.com.

It has a very fast and efficient real time chat. You have the important option to make comments and surveys, and that makes the group dynamic to share ideas and opinions. The screen recorder is a great help to review the most important topics spoken in videoconferences. The software has compatibility with different devices and your team can access my phone remotely, so we can help with our doubts Review collected by and hosted on G2.com.

A limitation for some businesses may be the monthly cost of the software, but they still offer a free trial. GoToAssit depends on a fast internet connection, otherwise it will cost a bit to be able to use it normally Review collected by and hosted on G2.com.

It is a permanent remote session product for employees simple to fix without running through all the web services designed in the various technology products on a regular basis has been excellent for ideal use sessions since the great part in solving problems restart file transfer could be a little easier in real time provides a productive tool in developing management for file transfer its ability to connect seamlessly after rebooting the final machine making it one of the best software for remote connection from a single console to the final machine without the need for a user to run anything there. Review collected by and hosted on G2.com.

As a utility it should have a function to connect to a machine without problems after rebooting the end machine with respect to the console stops collecting a lot of information as a utility takes time to return to emails stopping transferring files securely for remote connection by each user providing delay in the various technology products on a regular basis lacks support to respond and reconnect if necessary and does not have a trial version for users from the end machine does not have free version but does offer free trial for channel support and mobile device support. Review collected by and hosted on G2.com.

It is one of the best programs we have used to access other computers remotely. The chat functionality is fast and stable. The applications within the software are very easy to use, you don't need to have much experience to be comfortable using it. It is very easy to install and customize for each employee. It is cheaper if you buy the annual membership, and it is worth it because it is a solid product Review collected by and hosted on G2.com.

Both users have to have the most up-to-date version of the software to be able to connect, this implies that the old version has to be uninstalled and this causes valuable time to be lost. I had to use the phone support once and I notice that they have failures in logistics. The response from technical support is not fast and time can be lost waiting for a solution. It's a bit expensive if you want to buy the monthly membership

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You have an accounting view of the transfer of files that are transferred in conjunction with gotoassist software, where you can stipulate the data transmission time, with technology contact functional support with compatibility and management authentication functions, where your session transfer tools, your broadcast chat utility in the foreground is distinguished from any other corporate communications program. Review collected by and hosted on G2.com.

It is known of gotoassist an unattended programming where it is not possible to establish a synchronization of clients with manageable contacts, being disorganized its proportion of contacts, making less accessible the coordination of the list of users to whom the information of the works of the company is transmitted, being the power of transference diminished when having a failure of positioning of communicative interpretations of enterprise technology. Review collected by and hosted on G2.com.

Easy of use. Quick loading and simplicity for end users Review collected by and hosted on G2.com.

Method to add/remove licenses is cumbersome. Removal of licenses requires to wait out until contract is over. No prorating. Review collected by and hosted on G2.com.

GotoAssist is software that has as main function the handling or communication of remote form which allows to observe simultaneous screens like the transference of information between people through PC, MAC or mobile devices this remote system entails that the way of handling of information is of greater facility without no type of frustrations since the diverse tasks can be shared or work in the shared use up to a number of 8 clients interconnected simultaneously offering technical support between the parts that need it Review collected by and hosted on G2.com.

One of the main things that always play against remote use tools is that the privacy of each and every GotoAssist does not escape from that insecurity since it does not have encrypted security codes and allows strange devices to erroneously interconnect to any available device, also that GotoAssist commercial service has a high cost for each membership to pay which reduces the level of recruitment of the software after the free time offered by it. Review collected by and hosted on G2.com.

GotoAssist is today one of the most popular remote supports in the administration and management of IT infrastructure-based call centers. With GotoAssist you can boost your operations at a low cost because it has very manageable rates. The program is very easy to use and the interface is quite fluid and also extremely versatile as it allows you to use it both in Windows and in Mac, you have the option of converting a simple phone conversation into an online support chat which allows you to have control over the computers at the other end and finally it has a very fast data transfer option and you can share the screen two ways. Review collected by and hosted on G2.com.

The reboot and reconnect option can sometimes fail, the platform sometimes gets heavy when multiple users access it to the point of freezing the screen and losing control of the computer, the drawing tools seem unnecessary and the program does not explain how to use them, the GotoAssist web interface can be slow and outdated is quite problematic when working and the installation of the program is a bit slow. Review collected by and hosted on G2.com.

The mechanisms for the formation of remote controls assisted for business use, have been impeccably enabled by a wide range of important management tools, which together with a moldable and effective interface, bring the progressive consecution of interpretative successes of particular use of screens and various devices, coupled with an incomparable programming that knows the methods necessary to carry out processes of information exchange with programmatic guarantee of excellence. Review collected by and hosted on G2.com.

When performing the process of interpretation of remote use can identify that go to assist its function of connectivity links is wrong, since the user must make the connection manually, repeatedly, because its software temporarily disables the automation of connections for a few seconds when it fails to establish quickly, so you must find a solution to its failure of digital connectivity, to solve problems of this kind. Review collected by and hosted on G2.com.

Easy to use, simple, now works on chromebook, Easy to deploy on computers. Price is ok Review collected by and hosted on G2.com.

Hasnt changed much over the years, it was gotoassist and now this is the spinoff. Not much innovation and sometimes wont connect. Not as reliable as others I have used Review collected by and hosted on G2.com.

The unattended support is a great feature, I am able to keep a list of all employees computers and when they are having an issue I cannot verbally walk them through, I can simply remote into their system and resolve the issue.

The software is easy to use, and has a pleasing GUI. Review collected by and hosted on G2.com.

Slower than Teamviewer in a lot of ways. Having an employee set up the unattended support on their computer was a little more difficult that the similar setup down in Teamviewer. Review collected by and hosted on G2.com.