Phones link to wifi, so as long as the connection with wifi is good then the phones typically do not have any issues. The online system is very robust, can get majority of work complete there. Mobile app makes it easy to use phone away from office. Review collected by and hosted on G2.com.

The customer service can vary, I have had incredibly helpful reps but also have had reps who have been extremely unhelpful. Would appreciate if there was more consistency. We have had some more tricky problems recently and have not had much success in getting them resolved. Review collected by and hosted on G2.com.

I live that I can download an app to my phone to use the phone system. This allows me to keep my personal cell phone number from showing when I make a call or send a message to someone for work. I also like that we can route phone calls to different numbers. Review collected by and hosted on G2.com.

As an admin, sometimes it's confusing when you add a new person to the system. Each person seems to be missing one feature, even though I show that the box is checked when I set them up. It could be my error, but it gets confusing. Review collected by and hosted on G2.com.

I truly appreciate how GoTo Connect simplifies managing dial plans, allowing me to easily add people to receive calls wherever needed and customize rings to fit individual preferences. The platform’s very simple and clean user interface makes navigation effortless, enhancing the user experience significantly. Integration with Entra is seamless, and I find that connecting with physical Yealink devices is particularly straightforward. Additionally, the ease of the initial setup was impressive, making the transition from our previous in-house phone system comfortable and hassle-free. Review collected by and hosted on G2.com.

I would like more customization options in the dial plans, such as round robins and similar features. Review collected by and hosted on G2.com.

Their support. We rarely have any issues things we're uncertain about, but when we do they are always promptly addressed and with the best service. The partner support line is wonderful and we can always count on someone answering on the other end quickly. The phone system, admin portal, and mobile apps are all super easy to setup and use. Review collected by and hosted on G2.com.

This is honestly just a nitpick but the mobile app doesn't work with Android Auto (not sure on apple carplay) so you're forced to answer using your phone vs steering wheel or infotainment system. None of the call information shows up either. Small thing but would be an awesome addition. Review collected by and hosted on G2.com.

I like that GoTo Connect effortlessly streamlines our business communication needs. From managing internal communication to handling customer interactions, this tool has it all.

I like using GoTo Connect because it is very secure, available on all devices, and most importantly it comes with an awesome UI making it easy to use.

I like that it combines video meeting, VoIP, and messaging to make a great communication tool.

With GoTo Connect, even integrations are easy which makes it even better Review collected by and hosted on G2.com.

We have used GoTo Connect for communication and no issues. Review collected by and hosted on G2.com.

I love the fact that the system is so user friendly and their support team is often so helpful. With the help of their support team it was easy to implement and keep up with ongoing changes within the system. Review collected by and hosted on G2.com.

The only thing I would say I dislike about the service is that when Jive was taken over by GoTo the admin tool was split into 2 portals, since the last update however this is no longer an issue. Review collected by and hosted on G2.com.

They are always improving features. The portal has gotten much better. Review collected by and hosted on G2.com.

Turnover for employee offboarding could be better Review collected by and hosted on G2.com.

Great UX from the Admin POV and that built in "Ask Gopiolt". Review collected by and hosted on G2.com.

Not being able to setup Text/SMS feature without having to go through all these loops. Review collected by and hosted on G2.com.

Simple to use and very detailed. Great remote device control Review collected by and hosted on G2.com.

The AI assistant isn't great. Customers couldn't understand Review collected by and hosted on G2.com.

GoTo,, took ownweship of the situation and did what they felt to win back a loyal customer,, and for that I am grateful and im back for good. Review collected by and hosted on G2.com.

Ai Call Summaries and Transcrips need to be put into the call logs when you log in so you can scroll fast per number to view... How it is setup now you have to log in from a computer go to the top right and Click Analytics and then go to call records then you can view what you need to,,, Which is very backwards please fix. Review collected by and hosted on G2.com.