All the features, from analytics, SMS messaging, ease of use. Its a very versatile software. We used to pay one software for making calls, and another software for sending text messages, its great to have both in one software. Review collected by and hosted on G2.com.

Their technical support team can sometimes be difficult. Ive had many instances where they try to tell me an issue is on my end/my internet service providers end. Until I guess multiple customers start reaching out and it becomes evident that the issue we are all having is something GoTo has to look into. Review collected by and hosted on G2.com.

I use GoTo Connect for unified communication which makes it easy for us to text, email, and call each other, and I love the flexibility it provides by allowing us to use our cell phones for communication. The presence feature and extensions are beneficial, and the auto attendant is really valuable because it answers a lot of questions for our customers before we even have to pick up the phone. I also appreciate that transitioning from Google Voice to GoTo Connect was easy, and I feel happy with the service. Review collected by and hosted on G2.com.

I think integration into other CRM platforms or protocols could be enhanced. Review collected by and hosted on G2.com.

I use GoTo Connect for phones and faxing, and it has simplified everything for communicating with patients, including voicemails, faxes, and even providing analytics for missed calls. I think the phones are perfect, and the customer support is second to none, being so incredibly helpful. The initial setup was super easy, with Jake doing most of the work for me. Review collected by and hosted on G2.com.

Nothing at all. I have been impressed by every aspect of GoTo Review collected by and hosted on G2.com.

I like that GoTo Connect is easy to use and features updated technology. I appreciate the ability to easily and manually change the phone schedule online and access it from home on my cellphone. The initial setup was easy and smooth. The support team is always prompt and helpful when I have issues and need help. Review collected by and hosted on G2.com.

I dislike that saving pre-recording voicemails isn't easier. It would be helpful not to have to go back and re-record or change the voicemail when the office is closed or the doctor is out of town. Review collected by and hosted on G2.com.

It keeps team members’ names private, since we can only see the total number of members. The chat settings also offer various options to set up meetings in a more professional and official way. Review collected by and hosted on G2.com.

The user interface could be much better and more user-friendly. Review collected by and hosted on G2.com.

I love the Admin area UX for its intuitive design. The features that we've wanted for a long time continue to be made available, which we really appreciate. I also love the sidecar templates, which were a big win as they saved us from having to perform repetitive workflows. The onboarding process went smoothly, thanks to the support team who made it a breeze. Review collected by and hosted on G2.com.

On occasion, we have had issues with calls being dropped. I think this has more to do with internet service. Review collected by and hosted on G2.com.

I find the admin system of GoTo Connect to be very user-friendly, which makes setting everything up and maintaining the system convenient. I also appreciate the AI chat feature as it's very useful for answering questions on how to set things up. Review collected by and hosted on G2.com.

When trying to reach out to technical support, it is a bit of a pain because they only give you a phone number to call and you are not able to email them or anything. Review collected by and hosted on G2.com.

I find GoTo Connect easy to customize, which is really beneficial. I appreciate the good mobile and desktop app, and I like that users can manage their own speed dial buttons. Customization is great, and the call quality and reliability are pretty good as well. Review collected by and hosted on G2.com.

Provisioning out Yealink T46S and T46U phones can be a bit of a hassle. I wish they had an easier way to provision them, but once they are provisioned they work good. Review collected by and hosted on G2.com.

I like that GoTo Connect makes it easy to communicate with customers. The admin portal is easy to use, which I really appreciate. I also like the way dial plans are set up and find programming the system easy. Tech support is generally helpful when needed, and the number porting tool works great, making the initial setup very easy. Review collected by and hosted on G2.com.

Billing support could use some improvement. Review collected by and hosted on G2.com.

Great tech product and is a workhorse for what it does, this product is smooth and you can build on, work flow builder or Nodes i think they have on tech end you can do a lot, could use some modern tech updates vs Ai things but overall we have used this for at least 3 years Review collected by and hosted on G2.com.

Sign up process is painful and long, have tried to send referrals (i don't have an affiliate) and literally people tell me they have to call support or email support to sign up

I have met GoTO team also in person and couldn't even sign up at an event, its odd, take my money Review collected by and hosted on G2.com.