They were very easy to set up and navigate Review collected by and hosted on G2.com.
Their customer support is absolutely garbage Review collected by and hosted on G2.com.
I appreciate being able to take calls on my phone without needing to set up forwarding. Very helpful for moving between sites and working in different areas. Now that we have an account manager, it been really easy to reach out about simple questions. The support has always been helpful and timely. I regularly use their admin system and have needed support a bit. Review collected by and hosted on G2.com.
Haven't found many downsides yet, but this is my first experience working with and managing a phone system. Most of the problems are from a system that was not regularly updated or managed before my instatement. Review collected by and hosted on G2.com.
Great Value
Easy to use
Easy to setup/onboard Review collected by and hosted on G2.com.
Screen share via web app
Softphone UI could use some work Review collected by and hosted on G2.com.
What I like best about GoTo is being able to have the app on my cell phone. I can answer work calls from anywhere in the world. (and I have) The quality of service is as if you are at your desk answering a hard lined phone. Review collected by and hosted on G2.com.
Navigating setting up, updating the dial plan. Review collected by and hosted on G2.com.
The eas of editing call routes and plug and play nature of it. Review collected by and hosted on G2.com.
I don't like how call paging is handled. Paging is not easy to implement. In other phone systems you can add users to a paging group and it populates the paging button on all phones that are in that group. Review collected by and hosted on G2.com.
Easy to deploy to employees in multiple locations. Set up of call tree and dial plans is quick and easy to change as needed. Seemless integration between desktop and mobile app. Quick and easy to add and remove users and new phone numbers and extensions. Review collected by and hosted on G2.com.
It can be difficult to get in touch with and communicate with customer support. Often takes several tries to troubleshoot issues. Review collected by and hosted on G2.com.
It is an easy platform to do phonecall and interactions inside and outside the workspace Review collected by and hosted on G2.com.
as for now, everything has been good with the tool Review collected by and hosted on G2.com.
Thank you for your review. We're glad to hear that GoTo Connect has made it easy for you to connect with clients and customers, both inside and outside the workplace. It's wonderful to know the platform is meeting your needs. If you ever have feedback or need assistance, we're always here to help.
The support contact of GoTo Connect is always very helpful, fast, and easy to use. The admin portal is very helpful in many ways. The phones and all the extensions, voicemail, call park, etc., are very easy to use. Review collected by and hosted on G2.com.
While the admin portal is helpful, placement of topics and where things are is sometimes confusing. Also, it would be nice if the phone number displayed on the screen when checking voicemail. Review collected by and hosted on G2.com.
Everything you need is all in one place. Customer service and technical support is amazing. Review collected by and hosted on G2.com.
Sometimes finding the correct screen is difficult to navigate. Review collected by and hosted on G2.com.
It's very easy to make changes. The technical support is very thorough and helps you to understand exactly what needs to be done, Review collected by and hosted on G2.com.
Nothing I can think of at this time. So far we've had no issues. Review collected by and hosted on G2.com.