--- title: GoTab Reviews meta_title: 'GoTab Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how GoTab works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 7 scale: '5' date_modified: '2026-07-13' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # GoTab Reviews **Vendor:** GoTab **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 3.9/5.0 **Total Reviews:** 7 ## About GoTab GoTab, Inc., a Restaurant Commerce Platform (RCP), is helping large- and mid-sized restaurants, breweries, bars, hotels and other venues run lean, profitable operations while making guests even more satisfied. GoTab uniquely allows patrons to order and pay through a server (without a smartphone), or order and pay directly from their own mobile phones, or blend the two experiences all on one tab, through its easy-to-use mobile point-of-sale (POS), contactless ordering and payment features, and kitchen management systems (KMS). The guest never has to download a mobile app or create a password. Operators get industry-leading features and actionable data that can be rapidly deployed and adapted to their unique requirements for dramatically reduced costs. Founded in 2016, GoTab processes over $250M transactions per year with operations across 35 U.S. states and growing. Learn more at https://gotab.com/ ## GoTab Reviews ### 1. WORST EXPERIENCE OF MY LIFE **Rating:** 0.0/5.0 stars **Reviewed by:** Manal I. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about GoTab?** I hated it more than any other software I’ve ever used. **What do you dislike about GoTab?** heir charges showed up inside my sales numbers. GoTab's fees were booked into "sales by others," inflating my reported revenue. Read that again: their charges to me appeared as my sales. They admitted it when confronted, and it had to be corrected. My taxes were wrong too, roughly $492 assessed above my actual net sales, fixed only because I caught it. Their reports gave three different totals for the same period. If I hadn't forensically reconciled every settlement myself, my books, and my tax filings, would be wrong right now. **What problems is GoTab solving and how is that benefiting you?** THEY HAVENT SOLVED ANY PROBLEMS THEY ARE UNRESPONSIVE AND JUST TELL YOU THEY FIX THINGS WHEN THEY DO NOTHING. ### 2. Enjoyable and Quick Service with Gotab **Rating:** 4.5/5.0 stars **Reviewed by:** Mallory M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about GoTab?** Gotab has proven to be quite an asset. The service is quick, efficient, and user-friendly. It's evident that Gotab values their customers' time and priorities. The platform is intuitive, making it easy to find what you need and navigate through the service. **What do you dislike about GoTab?** There's room for improvement, though. Enhancements can be made to make the platform more accessible for individuals who are not as tech-savvy. A more detailed guide or user manual would be beneficial. **What problems is GoTab solving and how is that benefiting you?** The customer service is top-tier, as well. They are prompt with their responses, clear in their communication, and incredibly helpful. It's pleasant to know that a real person ready to assist is just a message away. ### 3. Awesome online food ordering software **Rating:** 4.5/5.0 stars **Reviewed by:** Vania T. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about GoTab?** It's very easy to use, I'm able to leave a rate for the food I order. Also, I like that they recommend restaurants based on my activity. **What do you dislike about GoTab?** I wish I could use this app in way more cities inside the country, I have only been able to use it in Los Angeles. **What problems is GoTab solving and how is that benefiting you?** They are always adding new restaurants to the app. I love to have more options from where to choose. ### 4. Cost effective restaurant commerce platform for all size of business **Rating:** 4.0/5.0 stars **Reviewed by:** Aswath V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2023 **What do you like best about GoTab?** Seamless contactless payment and orders are guaranteed with GoTab. Multiple apps and options are available for clients making it a go-to software. The contactless menu is a significant part of the intrusive design and display. **What do you dislike about GoTab?** The QR code sometimes hangs, but it concerns the internet and not the GoTab. The IOS and Android versions have a massive difference in performance. But with support from the technical team, any issue in the IOS version can be easily corrected. **What problems is GoTab solving and how is that benefiting you?** GoTab is a fantastic software support for restaurant owners. An ideal platform for helping restaurants across the globe go digitally. This software makes restaurant operations efficient and brings comfort to clients and customers. ### 5. Best Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Vidhi M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about GoTab?** The level customer service is excellence. Good product to use in business and helps us and makes it deliver product delivery on time. **What do you dislike about GoTab?** Nothing more to complaint about GoTab, it's getting better everyday. **What problems is GoTab solving and how is that benefiting you?** Helps us to deliver and restaurant POS systems and makes delivery and order easy to manage. ### 6. The Mobile Order + Payment is a game changer! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about GoTab?** The mobile ordering + pay system changed the game at the start of covid + beyond! Our waiters + runners appreciated the ability to focus on servicing customers mid-meal vs waiting on tables to put in their order, refill drinks etc. **What do you dislike about GoTab?** I think there are times when the mobile ordering system is confusing for BOH employees as it's a different system than our previous POS, but in the long run it's great. **What problems is GoTab solving and how is that benefiting you?** GoTab is allowing for streamlined restaurant service at small-operational restaurants + speeds up the entire dining experience, thus increasing customer satisfaction. ### 7. Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about GoTab?** It's very easy to setup and use. We use it for popup events all of the time. **What do you dislike about GoTab?** The hardware used to be a little slow, but the new hardware they have is much faster and the app runs great on my cell phone. **What problems is GoTab solving and how is that benefiting you?** Easy mobile POS for sales and inventory tracking. - [View GoTab pricing details and edition comparison](https://www.g2.com/products/gotab/reviews?open_modal_url=%2Fproducts%2Fgotab%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fgotab%252Freviews%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+06%3A52%3A31+-0500&secure%5Bsession_id%5D=fb2f9cc8-c21e-4175-98bb-addb270cf1a4&secure%5Btoken%5D=1a142cfdd2f5e5cd8639ca8d5efdea96d496a826d1ea52b32fcf9c212c2bf8ad&format=llm_user) ## GoTab Features **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management - Retail Inventory Management - Invoice Management - Layaway Management - Delivery Management - Real-Time Reporting **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery - Receipt Management - Sales Tax Management - Gift Card Management - Promotions Management - Purchase Order Management - Returns Management - eCommerce Management - Commission Management - Sales Order Management - Discount Management - Order Management - Recipe Management - Reservations Management - Tips Management - Bar Tab Management - Employee Management - Cash Management - Kitchen/Menu Management - Partial Payments - Stock Management - Pricing Management - Price/Margin Management **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering - Online Ordering - Order Processing - Location Tracking - Status Tracking - Delivery Tracking **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling - Mobile Payments - Online Payments - Inventory Management - Dispatch Management - Kitchen/Menu Management - Discount Management **Additional Functionality** - Barcode/Ticket Scanning - Access Controls/Permissions - Activity Dashboard - Accounting Integration - API - Order Tracking - AI Copilot - Customer History - Payment Processing - Third-Party Integrations - Dynamic Pricing - Transaction History - Customizable Reports - Multi-Location - For Bars/Clubs - Clock In/Out - Credit Card Processing - Customer Database - Time Clock - Inventory Control - Product Catalog - Generative AI - Offline Access - Loyalty Program - Sales Trend Analysis - Customizable Categories - Sales Reports - CRM - Restaurant POS - Data Import/Export - Inventory Tracking - Point of Sale (POS) - Customer Accounts - For iPad Devices - SSL Security - Real-Time Data - For Retail - Barcode Recognition - Reporting & Statistics - Real-Time Updates - Billing & Invoicing - Ordering Automation - Retail POS - Alerts/Notifications - For Restaurants - Order Entry - Mobile Access - Online Ordering **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management - Gift Card Management - Receipt Management - Reviews Management - Promotions Management **Additional Functionality** - Reporting/Analytics - Third-Party Integrations - Route Optimization - Barcode/Ticket Scanning - Customizable Templates - Customizable Reports - Generative AI - Real-Time Reporting - Loyalty Program - Customer History - Reporting & Statistics - Point of Sale (POS) - Real-Time Updates - Customizable Branding - AI Copilot - Geolocation - Order Entry - Alerts/Notifications - Real-Time Monitoring - Food Delivery Dispatching - SMS Messaging - Multi-Location - Real-Time Data - Mobile Alerts - Routing - Geographic Maps - Real-Time Notifications - API - Mobile Access - Customer Database - Contact Database - Multi-Language - Menu Builder - Real-Time Analytics - Restaurant POS - Online Reservations - Customer Accounts - Multi-Channel Marketing - Email Marketing - QR Codes - Mobile Booking - Website Personalization - Delivery Estimate - Point of Sale (POS) Integration ## Top GoTab Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,183 reviews) - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) - 4.8/5.0 (1,305 reviews)