# Best Online Reputation Management Software

## How Many Online Reputation Management Software Products Does G2 Track?

**Total Products under this Category:** 359

### Category Stats (Aug 2026)

- **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Online Reputation Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,300+ Authentic Reviews
- 359+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Reputation Management Software
 ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=84697&focus%5B%5D=1196045)

Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Experience.com, and Liftify.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=experience-com&focus%5B%5D=liftify)

**Sponsored**

### Brand24

Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-08-07T09%3A56%3A37Z&secure%5Bdisplayable_resource_id%5D=262&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=262&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5791&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%3Fopen_modal_url%3D%252Fproducts%252Fgosite%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fonline-reputation-management%2526source%253Dcategory&secure%5Btoken%5D=c9b4be0e75aa69546aab87b7820568ad5a24b839566ba1b3f5fc5f98d4caf968&secure%5Burl%5D=https%3A%2F%2Fapp.brand24.com%2Fuser%2Fregister-account%2F%3Fcustom_form%3D506%26utm_source%3Dg2.com%26utm_medium%3Dcpc%26utm_campaign%3Dlistings&secure%5Burl_type%5D=custom_url)

### [Birdeye](https://www.g2.com/products/birdeye/reviews)

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,069

#### How Do G2 Users Rate Birdeye?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.4/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Birdeye?

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews.
- Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient.
- Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly.
- Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation.
- Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication.

##### Cons

- Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements.
- Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience.
- Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues.
- Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology.
- Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience.

#### What Are Recent G2 Reviews of Birdeye?

**["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451)

**["We Came Back to Birdeye for a Reason"](https://www.g2.com/survey_responses/birdeye-review-13192521)**

**Rating:** 5.0/5.0 stars

_— Terry Lind S._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-13192521)

#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

### [SOCi](https://www.g2.com/products/soci/reviews)

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4,493

#### How Do G2 Users Rate SOCi?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SOCi?

- **Seller:** [SOCi](https://www.g2.com/sellers/soci)
- **Company Website:** www.soci.ai
- **Year Founded:** 2012
- **HQ Location:** San Diego, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f30660293f046bdf007cf6ccdb8a88b1f8ee00b070671c1b2c97987b513b045&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoci-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
624 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Property Manager
- **Top Industries:** Real Estate, Marketing and Advertising
- **Company Size:** 50% Small, 29% Medium

#### What Do G2 Reviewers Say About SOCi?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms.
- Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient.
- Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support.
- Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time.
- Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly.

##### Cons

- Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency.
- Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management.
- Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts.
- Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient.
- Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management.

#### What Are Recent G2 Reviews of SOCi?

**["Soci for Social Activities"](https://www.g2.com/survey_responses/soci-review-12240892)**

**Rating:** 5.0/5.0 stars

_— Dr Samita C._

[Read full review](https://www.g2.com/survey_responses/soci-review-12240892)

**["SOCI streamlines social media management, boosting online presence and accountability"](https://www.g2.com/survey_responses/soci-review-9655437)**

**Rating:** 5.0/5.0 stars

_— Stephanie O._

[Read full review](https://www.g2.com/survey_responses/soci-review-9655437)

### [Reputation](https://www.g2.com/products/reputation/reviews)

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,405

#### How Do G2 Users Rate Reputation?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Reputation?

- **Seller:** [Reputation](https://www.g2.com/sellers/reputation)
- **Company Website:** reputation.com
- **Year Founded:** 2006
- **HQ Location:** San Ramon, CA
- **Twitter:** @Reputation\_Com  
10,930 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website)  
685 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager, Property Manager
- **Top Industries:** Automotive, Real Estate
- **Company Size:** 46% Medium, 29% Small

#### What Do G2 Reviewers Say About Reputation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback.
- Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection.
- Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders.
- Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms.
- Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly.

##### Cons

- Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects.
- Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights.
- Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively.
- Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates.
- Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy.

#### What Are Recent G2 Reviews of Reputation?

**["Centralized Hub for Reputation with Room for Social Media Improvement"](https://www.g2.com/survey_responses/reputation-review-7128655)**

**Rating:** 4.0/5.0 stars

_— Giovanni A._

[Read full review](https://www.g2.com/survey_responses/reputation-review-7128655)

**["Visually pleasing & streamlined process. No complaints"](https://www.g2.com/survey_responses/reputation-review-9899978)**

**Rating:** 4.0/5.0 stars

_— Danny M._

[Read full review](https://www.g2.com/survey_responses/reputation-review-9899978)

#### What Are G2 Users Discussing About Reputation?

- [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp)
- [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment
- [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment
- [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment

### [Yext](https://www.g2.com/de/products/yext/reviews)

Yext — Enterprise Agentic Marketing Plattform Yext ist die Enterprise Agentic Marketing Plattform für Marken mit mehreren Standorten, die sowohl bei KI- als auch bei traditionellen Suchanfragen gewinnen müssen. KI verändert, wie Kunden Marken entdecken. Sie suchen nicht nur bei Google. Sie fragen ChatGPT, Gemini, Perplexity und Grok — und die Marken, die in diesen Antworten erscheinen, sind diejenigen mit verifizierten, strukturierten Daten, die an die richtigen Stellen verteilt werden. Yext ist darauf ausgelegt, dies im Unternehmensmaßstab zu ermöglichen. Was Yext macht Yext bietet drei Kernfunktionen von einer Plattform aus. Scout, Yexts Sichtbarkeits-Intelligenz-Engine, analysiert 10 Milliarden Signale über vier KI-Modelle und mehr als 12 Millionen Geschäftsstandorte. Jeder Scan zeigt 150 Sichtbarkeitsmetriken über 20 Wettbewerber hinweg, bis auf die Standortebene, sodass Marketingverantwortliche genau wissen, wo sie verlieren und warum — sowohl bei KI- als auch bei traditionellen Suchanfragen. Der Yext Knowledge Graph ist die verifizierte Quelle der Wahrheit für jeden Standort im Portfolio einer Marke. Datenagenten pflegen ihn automatisch, verbinden Daten über Quellen hinweg, verifizieren sie im großen Maßstab und lösen Inkonsistenzen, bevor sie einen Kunden erreichen. Wenn KI-Modelle Antworten über Ihre Marke generieren, ziehen sie aus diesem verifizierten Datensatz. Content-Generierungsagenten erstellen markenkonforme Inhalte über jeden Kanal aus verifizierten Markendaten: lokale Seiten, soziale Beiträge und Antworten, Bewertungskampagnen und -antworten sowie E-Mail- und SMS-Kampagnen. Distributionsagenten verbreiten diese Inhalte und Daten in Echtzeit an LLMs, Sprachassistenten, Verzeichnisse, Karten, soziale und Bewertungsplattformen sowie E-Mail — ohne Aggregator dazwischen. Was Yext pusht, ist das, was KI und Suchmaschinen tatsächlich sehen und vertrauen. Für wen es ist Yext ist für CMOs, SVPs und VPs des Marketings bei Marken mit mehreren Standorten in den Bereichen Finanzdienstleistungen, Gesundheitswesen, Einzelhandel, Gastgewerbe und Lebensmittel gebaut. Wenn Ihre Marke auf lokaler Ebene konkurriert und genau und konsistent sowohl bei KI- als auch bei traditionellen Suchanfragen erscheinen muss, ist Yext für Sie gemacht. Warum Yext Die meisten Plattformen bieten entweder Einblicke oder Verteilung, nicht beides. Yext schließt den Kreis — von Wettbewerbsintelligenz über verifizierte Daten bis hin zu agentischer Inhaltserstellung und Echtzeitverteilung — in einem System ohne getrennte Tools und ohne Aggregator-Verzögerungen. Tausende von Marken vertrauen Yext, darunter führende US-Banken, führende Krankenhaussysteme und die größten Restaurant- und Einzelhandelsketten der Welt.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,091

#### How Do G2 Users Rate Yext?

- **War the product ein guter Geschäftspartner?:** 8.7/10 (Category avg: 9.0/10)
- **Kundenfeedback:** 8.4/10 (Category avg: 8.8/10)
- **Digitale Medienbeobachtung:** 7.7/10 (Category avg: 8.0/10)
- **Wettbewerbsfähige Informationen:** 7.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Yext?

- **Verkäufer:** [Yext](https://www.g2.com/de/sellers/yext)
- **Unternehmenswebsite:** www.yext.com
- **Gründungsjahr:** 2006
- **Hauptsitz:** New York
- **Twitter:** @yext  
21,811 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98acc97eae887b263557e152faff38f7c2d8480bd93436a7dcac0628d2d9eb7f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F515401%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,489 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing-Manager, Digital Marketing Manager
- **Top Industries:** Finanzdienstleistungen, Krankenhaus & Gesundheitswesen
- **Company Size:** 37% Large, 30% Medium

#### What Do G2 Reviewers Say About Yext?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Yext, mit einer einladenden Oberfläche und einfacher Navigation, die ihre Erfahrung verbessert.
- Benutzer finden Yext außergewöhnlich **hilfreich** , um Konsistenz und schnelle Aktualisierungen über mehrere Plattformen in ihrem Unternehmen sicherzustellen.
- Benutzer schätzen Yexts **zentralisierte Verwaltung** , die das Aktualisieren von Geschäftsinformationen über mehrere Plattformen hinweg effizient vereinfacht.
- Benutzer loben den **hilfreichen Kundensupport** von Yext, der sich durch die Lösung von Problemen und die Sicherstellung der Kundenzufriedenheit auszeichnet.
- Benutzer schätzen die **Effizienz und Geschwindigkeit** von Yext und würdigen seine Fähigkeit, Geschäftsinformationen nahtlos über Plattformen hinweg zu verwalten.

##### Cons

- Benutzer finden die Benutzeroberfläche von Yext oft **komplex zu navigieren** , was zu einer steilen Lernkurve für neue Benutzer führt.
- Benutzer berichten von einer **steilen Lernkurve** mit Yext, obwohl Unterstützung und Dokumentation den Übergang erleichtern.
- Benutzer erleben eine **schwierige Lernkurve** mit Yext, da sie die Navigation und Bearbeitungen als herausfordernd und verwirrend empfinden.
- Benutzer finden **schwierige Navigation** eine Herausforderung, insbesondere aufgrund überwältigender Filter und verwirrender anfänglicher Einstellungen.
- Benutzer finden die **begrenzten Funktionen** von Yext frustrierend und wünschen sich eine iOS-App sowie mehr Anpassungsoptionen.

#### What Are Recent G2 Reviews of Yext?

**["Yext: Eine robuste Plattform für SEO-Kunden"](https://www.g2.com/de/survey_responses/yext-review-12810984)**

**Rating:** 5.0/5.0 stars

_— Ben H._

[Read full review](https://www.g2.com/de/survey_responses/yext-review-12810984)

**["Transparente Listings-Verwaltung mit branchenführender Reichweite bei Verlagen"](https://www.g2.com/de/survey_responses/yext-review-12638314)**

**Rating:** 5.0/5.0 stars

_— Liz J._

[Read full review](https://www.g2.com/de/survey_responses/yext-review-12638314)

#### What Are G2 Users Discussing About Yext?

- [What is Yext used for?](https://www.g2.com/de/discussions/yext-what-is-yext-used-for)
- [What does Yext do?](https://www.g2.com/de/discussions/what-does-yext-do) - 3 comments
- [Ist YEXT den Preis wert?](https://www.g2.com/de/discussions/is-yext-worth-the-cost) - 4 comments
- [What does YEXT cost?](https://www.g2.com/de/discussions/what-does-yext-cost)
- [Wofür wird YEXT verwendet?](https://www.g2.com/de/discussions/what-is-yext-used-for) - 2 comments

### [G2 Marketing Solutions](https://www.g2.com/it/products/g2/reviews)

G2 è il più grande e affidabile mercato di software al mondo. Più di 90 milioni di persone all'anno — inclusi dipendenti di tutte le aziende Fortune 500 — utilizzano G2 per prendere decisioni più intelligenti sui software basate su recensioni autentiche dei pari. Migliaia di aziende di software e servizi di tutte le dimensioni collaborano con G2 per costruire la loro reputazione, gestire le spese per il software e far crescere il loro business.

**Average Rating:** 4.6/5.0

**Total Reviews:** 5,364

#### How Do G2 Users Rate G2 Marketing Solutions?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.1/10 (Category avg: 9.0/10)
- **Feedback del cliente:** 9.1/10 (Category avg: 8.8/10)
- **Monitoraggio dei media digitali:** 7.0/10 (Category avg: 8.0/10)
- **Intelligenza Competitiva:** 8.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind G2 Marketing Solutions?

- **Venditore:** [G2](https://www.g2.com/it/sellers/g2)
- **Sito web dell'azienda:** www.g2.com
- **Anno di Fondazione:** 2012
- **Sede centrale:** Chicago, USA
- **Twitter:** @G2dotcom  
32,942 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=545a5c15bfc1d762f132f7ceab6872371290c28b2337aa4d8ffa55287b728776&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2641084%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,504 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Marketing Manager
- **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi
- **Company Size:** 43% Small, 37% Medium

#### What Do G2 Reviewers Say About G2 Marketing Solutions?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di G2 Marketing Solutions, permettendo un'espressione senza sforzo di esperienze e intuizioni.
- Gli utenti apprezzano l' **autenticità e la trasparenza** di G2 Marketing Solutions, fidandosi delle recensioni reali per guidare le loro decisioni.
- Gli utenti apprezzano l' **interfaccia intuitiva** di G2 Marketing Solutions e le recensioni credibili, migliorando le decisioni informate sulla tecnologia.
- Gli utenti apprezzano le **recensioni autentiche e imparziali** su G2 Marketing Solutions, consentendo decisioni informate basate su esperienze reali.
- Gli utenti apprezzano le **recensioni autentiche** su G2 Marketing Solutions, trovandolo una fonte affidabile per approfondimenti tecnologici.

##### Cons

- Gli utenti trovano il **processo di approvazione imprevedibile** , portando a confusione e recensioni obsolete che ostacolano decisioni informate.
- Gli utenti esprimono preoccupazione per le **recensioni di parte** che potrebbero non riflettere la qualità attuale di G2 Marketing Solutions.
- Gli utenti sperimentano una **mancanza di chiarezza** riguardo all'approvazione delle recensioni e allo stato delle presentazioni video, influenzando la loro soddisfazione complessiva.
- Gli utenti trovano la **natura che richiede tempo** delle lunghe richieste di feedback da G2 Ask onerosa e inefficiente.
- Gli utenti sperimentano **confusione a causa dell'interfaccia non intuitiva** e delle incoerenze nei processi di revisione e nell'accesso al supporto.

#### What Are Recent G2 Reviews of G2 Marketing Solutions?

**["Facile targeting del pubblico e costruzione della fiducia con potenti analisi"](https://www.g2.com/it/survey_responses/g2-marketing-solutions-review-13218935)**

**Rating:** 5.0/5.0 stars

_— Ankur K._

[Read full review](https://www.g2.com/it/survey_responses/g2-marketing-solutions-review-13218935)

**["Facile raccolta di recensioni che aumenta la credibilità e la fiducia nel marchio"](https://www.g2.com/it/survey_responses/g2-marketing-solutions-review-13224022)**

**Rating:** 5.0/5.0 stars

_— Rutvik D._

[Read full review](https://www.g2.com/it/survey_responses/g2-marketing-solutions-review-13224022)

#### What Are G2 Users Discussing About G2 Marketing Solutions?

- [In che modo G2.com sta influenzando le decisioni di acquisto nel mercato del software e della tecnologia?](https://www.g2.com/it/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes
- [Come viene utilizzato G2.com per migliorare l'efficienza operativa e l'esperienza utente nel suo specifico settore?](https://www.g2.com/it/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes
- [A cosa serve G2.com?](https://www.g2.com/it/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes
- [A cosa serve G2 Marketing Solutions?](https://www.g2.com/it/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments
- [Quanto costa G2 Crowd?](https://www.g2.com/it/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes

### [Podium](https://www.g2.com/de/products/podium/reviews)

Podium ist eine KI-native Kommunikationsplattform, die KI-Mitarbeiter einsetzt, um lokalen Unternehmen zu helfen, jedes Gespräch – ob Text, Anruf oder Web-Chat – in Umsatz zu verwandeln. Vertraut von über 100.000 lokalen Unternehmen – von Autohäusern und HVAC-Diensten bis hin zu Ästhetikzentren und Einzelhändlern – erfasst und konvertiert Podium rund um die Uhr Leads und sorgt für neue Geschäfte und wiederkehrende Kunden. Heute kaufen 78 % der Kunden bei dem ersten Unternehmen, das antwortet – aber die meisten Unternehmen benötigen eine Stunde oder mehr, um zu antworten. Podium schließt diese Lücke sofort mit "Jerry", Ihrem immer verfügbaren KI-Mitarbeiter. Von Tag eins an versteht Jerry Ihr Inventar, antwortet innerhalb von zwei Minuten, plant Termine, bucht Probefahrten, sendet gezielte Werbeaktionen, fordert Bewertungen an und antwortet sogar auf Kundenfeedback auf Google. Jerry entlastet Ihr Personal, damit es sich auf wertschöpfende Aufgaben konzentrieren kann und jeder Kunde einen erstklassigen Service erhält. Unternehmen, die Podiums KI-Mitarbeiter nutzen, berichten von: - 30 % Umsatzsteigerung - 56 % höheren Terminzusagen - 80 % mehr Termine außerhalb der Geschäftszeiten - 50 % höheren Lead-zu-Verkauf-Konversionsraten Mit Tools wie Telefonen, Bewertungen, Zahlungen, Webchat, Massen-Messaging und über 200 DMS/CRM-Integrationen bietet Podium schnelle, personalisierte Interaktionen, die Gespräche in Verkäufe verwandeln – und dabei automatisch den Umsatz bei jedem Kundenkontaktpunkt verfolgen. Podium basiert auf über einem Jahrzehnt an Daten und Kundenkenntnissen und hat Anerkennung von Forbes Cloud 100, Inc. 5000 und Fast Company’s Most Innovative Companies erhalten. Am stolzesten ist es jedoch auf seine 92 % Fünf-Sterne-Bewertungen – täglich von begeisterten Nutzern verdient.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,026

#### How Do G2 Users Rate Podium?

- **War the product ein guter Geschäftspartner?:** 9.2/10 (Category avg: 9.0/10)
- **Kundenfeedback:** 9.1/10 (Category avg: 8.8/10)
- **Digitale Medienbeobachtung:** 8.3/10 (Category avg: 8.0/10)
- **Wettbewerbsfähige Informationen:** 8.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Podium?

- **Verkäufer:** [Podium](https://www.g2.com/de/sellers/podium)
- **Unternehmenswebsite:** www.podium.com
- **Gründungsjahr:** 2014
- **Hauptsitz:** Lehi, UT
- **Twitter:** @PodiumHQ  
4,178 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,569 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Eigentümer, General Manager
- **Top Industries:** Automobil, Einzelhandel
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About Podium?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer loben Podium für sein **benutzerfreundliches Design** , das eine einfache Navigation und effektive Kundenverwaltung gewährleistet.
- Benutzer loben Podium für seinen **fantastischen Support und benutzerfreundliche Funktionen** , die letztendlich die Geschäftsabläufe und das Kundenengagement verbessern.
- Benutzer schätzen die **vereinheitlichten Kommunikationsfähigkeiten** von Podium, die Nachrichten nahtlos über verschiedene Plattformen in ein intuitives Dashboard integrieren.
- Benutzer finden **einfache Kommunikation** mit Podium entscheidend für die Echtzeit-Kundenbindung und den Zugriff auf frühere Nachrichten.
- Benutzer loben den **ausgezeichneten Kundensupport** von Podium, der die Geschäftsabläufe verbessert und die Kundenzufriedenheit nahtlos erhöht.

##### Cons

- Benutzer erleben **Nachrichtenprobleme** in Podium, da sie Schwierigkeiten haben, große Mengen zu verwalten und vergangene Korrespondenz effizient abzurufen.
- Benutzer bemerken den **Mangel an zusätzlichen Funktionen** in Podium, was ihre Serviceangebote und die Kundenerfahrung beeinträchtigt.
- Benutzer finden, dass Podium **eingeschränkte Funktionen** hat, was es schwierig macht, große Nachrichtenmengen zu verwalten und die Integration mit Hubspot fehlt.
- Benutzer finden die Preise von Podium **übermäßig** , insbesondere für kleine Unternehmen, die nach erweiterten Funktionen suchen.
- Benutzer sind frustriert über **schlechten Kundensupport** , da sie während des Kündigungsprozesses auf Verzögerungen und unnötige Hürden stoßen.

#### What Are Recent G2 Reviews of Podium?

**["Fühlt sich weniger wie ein Bewertungs-Sammelwerkzeug an und mehr wie ein digitaler Empfangstresen"](https://www.g2.com/de/survey_responses/podium-review-12877946)**

**Rating:** 4.0/5.0 stars

_— Neelakshi S._

[Read full review](https://www.g2.com/de/survey_responses/podium-review-12877946)

**["Podium hat unsere Agenturkommunikation mit nahtlosen On-Demand-Integrationen transformiert."](https://www.g2.com/de/survey_responses/podium-review-12909019)**

**Rating:** 5.0/5.0 stars

_— Kenya A._

[Read full review](https://www.g2.com/de/survey_responses/podium-review-12909019)

#### What Are G2 Users Discussing About Podium?

- [Ist Podium ein CRM?](https://www.g2.com/de/discussions/is-podium-a-crm) - 2 comments
- [Was macht das Unternehmen Podium?](https://www.g2.com/de/discussions/what-does-the-company-podium-do) - 2 comments
- [What is podium app?](https://www.g2.com/de/discussions/what-is-podium-app)

### [Experience.com](https://www.g2.com/de/products/experience-com/reviews)

Experience.com ist eine umfassende Lösung für das Reputationsmanagement, die Unternehmen dabei hilft, ihre Online-Präsenz durch die effektive Nutzung von Kundenfeedback und künstlicher Intelligenz zu verbessern. Diese Plattform bedient ein vielfältiges Publikum, darunter lokale Fachleute und Marken mit mehreren Standorten, mit dem Ziel, ihre Online-Reputation zu stärken und Vertrauen bei ihren Kunden aufzubauen. Der Hauptfokus von Experience.com liegt darauf, Unternehmen zu befähigen, Exzellenz in der Kundenerfahrung (CX), Mitarbeiterengagement (EX) und im Reputationsmanagement zu erreichen. Durch die Nutzung von Erkenntnissen aus Kundenfeedback können Organisationen ein tieferes Verständnis für die Bedürfnisse und Vorlieben ihres Publikums gewinnen. Dieses Verständnis ermöglicht es Unternehmen, ihre Dienstleistungen und Interaktionen anzupassen, was letztendlich zu einer verbesserten Kundenzufriedenheit und -loyalität führt. Experience.com ist für Unternehmen jeder Größe geeignet und bietet eine anpassungsfähige Lösung für verschiedene Branchen. Zu den Hauptmerkmalen von Experience.com gehören fortschrittliche Analysetools, die Kundenfeedback in Echtzeit analysieren und es Unternehmen ermöglichen, Trends und Verbesserungsbereiche zu identifizieren. Die Plattform bietet auch anpassbare Umfragen und Feedback-Mechanismen, die es Organisationen ermöglichen, direkt von ihren Kunden Erkenntnisse zu sammeln. Darüber hinaus hilft die Integration von KI-Technologie, Antworten zu automatisieren und umsetzbare Empfehlungen zu geben, wodurch der Reputationsmanagementprozess optimiert wird. Durch die Nutzung dieser Funktionen können Unternehmen nicht nur eine positive Online-Reputation aufrechterhalten, sondern diese auch nutzen, um neue Kunden zu gewinnen. Experience.com zeichnet sich in seiner Kategorie durch einen ganzheitlichen Ansatz im Reputationsmanagement aus. Es kombiniert Kundenfeedback, Mitarbeiterengagement und Datenanalyse in einer einzigen Plattform, um sicherzustellen, dass Unternehmen alle Aspekte ihrer Reputation ansprechen können. Dieser integrierte Ansatz vereinfacht nicht nur den Managementprozess, sondern erhöht auch die Gesamteffektivität der Reputationsaufbau-Bemühungen. Durch den Fokus auf sowohl Kunden- als auch Mitarbeitererfahrungen hilft Experience.com Organisationen, ein kohärentes Markenimage zu schaffen, das bei ihrer Zielgruppe Anklang findet. Insgesamt bietet Experience.com eine wertvolle Ressource für Unternehmen, die ihre Online-Reputation verbessern und Vertrauen bei ihren Kunden aufbauen möchten. Durch seine innovativen Funktionen und den umfassenden Ansatz stattet die Plattform Organisationen mit den notwendigen Werkzeugen aus, um in einem wettbewerbsintensiven Markt erfolgreich zu sein und gleichzeitig eine starke Verbindung zu ihrem Publikum aufrechtzuerhalten.

**Average Rating:** 4.8/5.0

**Total Reviews:** 391

#### How Do G2 Users Rate Experience.com?

- **War the product ein guter Geschäftspartner?:** 9.2/10 (Category avg: 9.0/10)
- **Kundenfeedback:** 9.4/10 (Category avg: 8.8/10)
- **Digitale Medienbeobachtung:** 8.9/10 (Category avg: 8.0/10)
- **Wettbewerbsfähige Informationen:** 9.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Experience.com?

- **Verkäufer:** [Experience.com](https://www.g2.com/de/sellers/experience-com)
- **Unternehmenswebsite:** experience.com
- **Gründungsjahr:** 2015
- **Hauptsitz:** San Ramon, California
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7298cf79424972daa9bc402206881f36820b55c3ba15a583a0841455364f3630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7790598%2F&secure%5Burl_type%5D=linkedin_company_website)  
273 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Filialleiter, Darlehensberater
- **Top Industries:** Finanzdienstleistungen, Immobilien
- **Company Size:** 40% Medium, 32% Small

#### What Do G2 Reviewers Say About Experience.com?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer lieben die **Benutzerfreundlichkeit** von Experience.com und schätzen die nahtlose Einrichtung und die intuitive Benutzeroberfläche.
- Benutzer loben den **außergewöhnlichen Kundensupport** von Experience.com und heben die rechtzeitige Unterstützung und die wertvollen verfügbaren Ressourcen hervor.
- Benutzer schätzen das **benutzerfreundliche Setup** und den **außergewöhnlichen Kundenservice** , der von Experience.com bereitgestellt wird, was ihre Erfahrung verbessert.
- Benutzer schätzen die **Effizienz bei der Verwaltung von Bewertungen** mit Experience.com, da es ihren Arbeitsablauf optimiert und die Gesamtproduktivität steigert.
- Benutzer schätzen die **faktenbasierten Kundenerfahrungen** , die von Experience.com bereitgestellt werden, was ihr Vertrauen in Marketing und Geschäftswachstum stärkt.

##### Cons

- Benutzer finden die **Verknüpfungsprobleme** in Experience.com umständlich und ziehen es vor, direkt auf anderen Bewertungsseiten zu posten.
- Benutzer haben oft **Verbindungsprobleme** mit Experience.com, was die Kontoverknüpfung und die Integration von sozialen Medien frustrierend macht.
- Benutzer finden **Integrationsprobleme** frustrierend, insbesondere beim Verknüpfen von Konten und bei Optionen, die speziell für Kreditberater zugeschnitten sind.
- Benutzer finden die **Integration von sozialen Medien verwirrend** und haben oft Schwierigkeiten, ihre Konten zu verknüpfen und Bewertungen effektiv zu teilen.
- Benutzer finden **Verbesserung erforderlich** bei der Häufigkeit von Bewertungsanfragen und veralteten Umfragefragen auf Experience.com, was die Benutzererfahrung beeinträchtigt.

#### What Are Recent G2 Reviews of Experience.com?

**["Mühelose Bewertungsverwaltung, nahtlose Integration"](https://www.g2.com/de/survey_responses/experience-com-review-9917130)**

**Rating:** 4.5/5.0 stars

_— Hans B._

[Read full review](https://www.g2.com/de/survey_responses/experience-com-review-9917130)

**["Mühelose Umfrageantworten mit hilfreichen KI-Nachverfolgungen"](https://www.g2.com/de/survey_responses/experience-com-review-12910139)**

**Rating:** 5.0/5.0 stars

_— Jo Anne (Joey) F._

[Read full review](https://www.g2.com/de/survey_responses/experience-com-review-12910139)

#### What Are G2 Users Discussing About Experience.com?

- [Wofür wird Experience.com verwendet?](https://www.g2.com/de/discussions/what-is-experience-com-used-for) - 1 comment

### [Liftify](https://www.g2.com/de/products/liftify/reviews)

Mehr Bewertungen. Bessere Sichtbarkeit. Seien Sie der Name, den sie zuerst anrufen. Liftify ist die Reputationsplattform für Hausdienste. Ihr Kunde entscheidet sich, bevor er Sie überhaupt anruft. Sie suchen, lesen Bewertungen, sehen, was KI-Antworten über Sie sagen, und wählen das Unternehmen, von dem sie glauben, dass es auftaucht und es richtig macht. Das meiste Vertrauen, das Sie bei der Arbeit gewinnen, erreicht diesen Moment nie. Liftify schließt diese Lücke. Wir verschaffen Ihnen mehr Bewertungen, von mehr abgeschlossenen Aufträgen, an jedem Standort, Monat für Monat. Dieses Volumen bringt Sie in den Suchergebnissen nach oben, in das Kartenpaket und in KI-Antworten, wo der nächste Kunde bereits ist. Ein Beispiel dafür, wie das aussieht: Eine Plattform mit 22 Standorten in fünf Bundesstaaten steigerte das Bewertungsvolumen um 93 % über zehn Monate, 3.447 mehr Bewertungen als im Vorjahr. Das Volumen verdoppelte sich im ersten Monat, und jeder Monat übertraf das beste Ergebnis des Vorjahres. Es funktioniert als ein verbundenes System. ReviewPro verwandelt abgeschlossene Aufträge in Bewertungen, in großem Maßstab, an jedem Standort. ExperiencePro, ein Add-on zu ReviewPro, zeigt Ihnen, was dieses Feedback Ihnen über die Arbeit sagt. LoyaltyPro, im frühen Zugang, verwandelt Kunden, die Sie bereits gewonnen haben, in wiederkehrende Einnahmen. ConvertPro, im frühen Zugang, verwandelt Sichtbarkeit in gebuchte Aufträge. Das Liftify Command Center gibt Eigentümern und Führungskräften einen Überblick darüber, wie jeder Standort, jede Marke oder jedes Portfolio abschneidet. Entwickelt für HVAC, Sanitär, Dachdecker, Maler, Restaurierung und mehr. Egal, ob Sie einen einzelnen Standort betreiben und wachsen möchten, eine Handvoll LKWs, ein Franchisesystem oder eine Multi-Brand-Plattform, das Modell ist auf Ihr Unternehmen zugeschnitten. Sie sind in Tagen live, nicht in Monaten, und wir übernehmen die Einrichtung. Betriebsplattformen wie ServiceTitan führen das Geschäft. Liftify ist die Vertrauensschicht, die Kunden hilft, Sie zuerst zu finden und auszuwählen. Wir arbeiten neben Ihrer Betriebsplattform. Starten Sie mit einem 30-tägigen Pilotprojekt an bis zu fünf Standorten. Keine Verpflichtung zu Beginn. Preislich auf Ihr Unternehmen abgestimmt und auf den Markt jedes Standorts skaliert. Seien Sie derjenige, den sie wählen. Vertrauen, sichtbar gemacht.

**Average Rating:** 5.0/5.0

**Total Reviews:** 154

#### How Do G2 Users Rate Liftify?

- **War the product ein guter Geschäftspartner?:** 9.9/10 (Category avg: 9.0/10)
- **Kundenfeedback:** 9.7/10 (Category avg: 8.8/10)
- **Digitale Medienbeobachtung:** 8.0/10 (Category avg: 8.0/10)
- **Wettbewerbsfähige Informationen:** 8.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Liftify?

- **Verkäufer:** [Liftify](https://www.g2.com/de/sellers/liftify)
- **Unternehmenswebsite:** liftify.com
- **Gründungsjahr:** 2020
- **Hauptsitz:** Indianapolis, US
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=832260d9b1720776655c274503af1f44b51260d93095c1dc0c77c0657fb979ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fliftify&secure%5Burl_type%5D=linkedin_company_website)  
15 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Eigentümer, General Manager
- **Top Industries:** Verbraucherdienste, Bauwesen
- **Company Size:** 60% Small, 32% Medium

#### What Do G2 Reviewers Say About Liftify?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer loben den **außergewöhnlichen Kundensupport** von Liftify, der Geschäftsinteraktionen nahtlos und stressfrei macht.
- Benutzer genießen die **Benutzerfreundlichkeit** von Liftify und finden es einfach und effizient für die Verwaltung von Kundenbewertungen.
- Benutzer loben Liftify für seinen **signifikanten Anstieg der Bewertungen** , der das Online-Ansehen und das Kundenvertrauen mühelos verbessert.
- Benutzer loben Liftify für seinen **außergewöhnlichen Kundensupport** , der Geschäftsinteraktionen einfach und effizient macht.
- Benutzer loben Liftify für sein **effektives Bewertungsmanagement** , was zu erheblichen Verbesserungen in Volumen und Qualität für Auftragnehmer führt.

##### Cons

- Benutzer haben oft mit **schlechter Berichterstattung** in Liftify zu kämpfen, was es schwierig macht, standortspezifische Daten effizient zu navigieren und zu interpretieren.
- Benutzer finden **Zugriffsbeschränkungen** frustrierend, da wesentliche Funktionen wie das Versenden von Nachrichten an mehrere Kontakte noch nicht verfügbar sind.
- Benutzer finden, dass das **KI-Tool oft an Vielfalt** in seinen Antworten mangelt, was das Gesamterlebnis positiv beeinflusst.
- Benutzer erleben einige **Filterprobleme** , die das Standort-Tracking erschweren können, aber die allgemeine Funktionalität bleibt intakt.
- Benutzer wünschen sich eine bessere Integration mit anderen Plattformen, da aktuelle **Integrationsprobleme** das Beantworten von Bewertungen erschweren.

#### What Are Recent G2 Reviews of Liftify?

**["Erhebliche Wachstumssteigerung bei Bewertungen und Verbesserungen der Kundenerfahrung vorantreiben"](https://www.g2.com/de/survey_responses/liftify-review-12337393)**

**Rating:** 5.0/5.0 stars

_— Brittany H._

[Read full review](https://www.g2.com/de/survey_responses/liftify-review-12337393)

**["Liftify: Ihr One-Stop-Shop für mühelose Verwaltung von Bewertungen und Umfragen an mehreren Standorten"](https://www.g2.com/de/survey_responses/liftify-review-12331773)**

**Rating:** 5.0/5.0 stars

_— Katelyn P._

[Read full review](https://www.g2.com/de/survey_responses/liftify-review-12331773)

### [Okendo](https://www.g2.com/it/products/okendo/reviews)

Okendo è la piattaforma di marketing per i clienti costruita per i brand Shopify per rafforzare le relazioni e massimizzare il valore a lungo termine. Okendo rende facile raccogliere feedback, premiare l'engagement e personalizzare le interazioni, aiutando i brand a trasformare gli acquirenti in Superfan. I prodotti di Okendo lavorano insieme per costruire fiducia, aumentare la fidelizzazione e catturare preziose intuizioni. Con profili unificati, strumenti e intuizioni potenziati dall'IA, programmi personalizzabili e integrazioni profonde in tutto lo stack eCommerce, Okendo fornisce ai brand gli strumenti per costruire comunità più forti e guidare la crescita a lungo termine. Con Okendo, i brand possono: - Convertire meglio mostrando contenuti come valutazioni dei clienti, recensioni, foto e video che costruiscono fiducia e migliorano la fiducia degli acquirenti. - Fidelizzare di più con programmi di fedeltà e referral che premiano l'engagement, incoraggiano acquisti ripetuti e rafforzano l'advocacy del brand. - Adattarsi più velocemente con quiz, sondaggi e automazione IA che catturano intuizioni dei clienti e personalizzano le campagne in tempo reale. Perché i Brand Scelgono Okendo - Fidato da oltre 18.000 brand Shopify in rapida crescita, tra cui SKIMS, Rhode e Oh Polly. - Impatto comprovato con un aumento medio di 4 volte nei tassi di conversione e un ROI di 15 volte. - Oltre 65 integrazioni con strumenti come Shopify, Klaviyo, Attentive, Postscript e Meta. - Supporto clienti dedicato con guida reattiva e pratica per le PMI fino alle imprese. - Prestazioni affidabili e scalabili costruite per supportare la crescita in ogni fase.

**Average Rating:** 4.7/5.0

**Total Reviews:** 420

#### How Do G2 Users Rate Okendo?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.3/10 (Category avg: 9.0/10)
- **Feedback del cliente:** 9.4/10 (Category avg: 8.8/10)
- **Monitoraggio dei media digitali:** 4.9/10 (Category avg: 8.0/10)
- **Intelligenza Competitiva:** 7.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Okendo?

- **Venditore:** [Okendo](https://www.g2.com/it/sellers/okendo)
- **Sito web dell'azienda:** www.okendo.io
- **Anno di Fondazione:** 2016
- **Sede centrale:** Sydney, Australia
- **Twitter:** @GetOkendo  
1,257 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe722792788a486749c330ab9d57dda3eb5ff6239fd4cfe01d2bceef096112d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13228018&secure%5Burl_type%5D=linkedin_company_website)  
154 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, CEO
- **Top Industries:** Vendita al dettaglio, Beni di consumo
- **Company Size:** 66% Small, 21% Medium

#### What Do G2 Reviewers Say About Okendo?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** con Okendo, godendo della sua configurazione intuitiva e dell'integrazione senza problemi con Shopify.
- Gli utenti elogiano Okendo per il suo **supporto clienti eccezionale** , notando risposte rapide e risorse utili durante tutta la loro esperienza.
- Gli utenti apprezzano l' **integrazione senza soluzione di continuità con Shopify** di Okendo e l'eccezionale supporto clienti, migliorando la loro esperienza e il successo nell'e-commerce.
- Gli utenti elogiano Okendo per la sua **integrazione senza soluzione di continuità con Shopify** , migliorando la flessibilità e l'esperienza utente con potenti funzionalità.
- Gli utenti trovano la **configurazione facile** di Okendo semplice ed efficiente, migliorando la loro esperienza complessiva e usabilità.

##### Cons

- Gli utenti trovano **limitate le opzioni di personalizzazione** , desiderando maggiore flessibilità nel design e nel posizionamento delle recensioni all'interno di Okendo.
- Gli utenti sono frustrati dalla **mancanza di funzionalità** in Okendo, come promozioni automatizzate e gestione senza soluzione di continuità di più negozi.
- Gli utenti ritengono che il prezzo sia **costoso** , desiderando un'opzione più conveniente nonostante riconoscano la sua competitività.
- Gli utenti sentono che la **mancanza di personalizzazione** in Okendo limita il branding e i miglioramenti dell'esperienza utente.
- Gli utenti trovano **difficile l'uso** di Okendo, lottando con la navigazione dell'interfaccia e la mancanza di automazione per alcune funzionalità.

#### What Are Recent G2 Reviews of Okendo?

**["Dashboard di reportistica impareggiabile di Okendo e configurazione semplice con trascinamento e rilascio"](https://www.g2.com/it/survey_responses/okendo-review-13201651)**

**Rating:** 5.0/5.0 stars

_— Sydney M._

[Read full review](https://www.g2.com/it/survey_responses/okendo-review-13201651)

**["Le integrazioni senza soluzione di continuità di Okendo hanno potenziato la nostra fedeltà, le recensioni e i referral"](https://www.g2.com/it/survey_responses/okendo-review-13213993)**

**Rating:** 5.0/5.0 stars

_— Morgan O._

[Read full review](https://www.g2.com/it/survey_responses/okendo-review-13213993)

#### What Are G2 Users Discussing About Okendo?

- [A cosa serve Okendo?](https://www.g2.com/it/discussions/what-is-okendo-used-for) - 1 comment

### [Yotpo](https://www.g2.com/products/yotpo/reviews)

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more

**Average Rating:** 4.3/5.0

**Total Reviews:** 255

#### How Do G2 Users Rate Yotpo?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.1/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.2/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Yotpo?

- **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo)
- **Company Website:** www.yotpo.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @Yotpo  
19,212 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website)  
784 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Founder
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Yotpo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Yotpo, benefiting from simple integration and streamlined customer communication.
- Users praise Yotpo's **exceptional customer support** , noting their team's commitment to enhancing marketing and service outcomes.
- Users value Yotpo's **exceptional service and support** , considering them a vital partner for marketing success.
- Users value the **seamless integration** of loyalty, reviews, and SMS, enhancing their customer engagement effectively.
- Users value Yotpo for its **seamless integration of review management** , enhancing customer feedback and loyalty rewards.

##### Cons

- Users find Yotpo to be **expensive** for the chaotic service and features it offers, leading to frustration.
- Users are frustrated by Yotpo's **missing features** , which lead to frustrating experiences and hinder overall strategy.
- Users express frustration with Yotpo's **limited features** , citing outdated software and confusing user interfaces that hinder performance.
- Users express frustration with Yotpo’s **limited functionality** , citing issues with features, reporting, and overall usability.
- Users express frustration with **feature limitations** in Yotpo, citing chaos in discount features and complicated support.

#### What Are Recent G2 Reviews of Yotpo?

**["Yopto is an essential tool for sales websites."](https://www.g2.com/survey_responses/yotpo-review-12394874)**

**Rating:** 5.0/5.0 stars

_— Francisco B._

[Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874)

**["Effortless Setup and Customer Engagement with Yotpo"](https://www.g2.com/survey_responses/yotpo-review-12262971)**

**Rating:** 5.0/5.0 stars

_— Brittaney F._

[Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971)

#### What Are G2 Users Discussing About Yotpo?

- [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment
- [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based)
- [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost)
- [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo)
- [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo)

### [NiceJob](https://www.g2.com/it/products/nicejob/reviews)

NiceJob è il modo più semplice per diventare un'azienda con valutazioni eccellenti. È una piattaforma di marketing della reputazione progettata per aiutarti ad attrarre più contatti, convertire più vendite e crescere attraverso il potere delle recensioni, dei referral e dei clienti abituali. Automatizziamo la raccolta delle recensioni, amplifichiamo i tuoi migliori feedback sui social media e sui motori di ricerca, e generiamo entrate reali con funzionalità come Recensioni, Prova Sociale e Ottieni Ripetizioni—aiutandoti a costruire fiducia, a riattivare i clienti passati e a trasformare più visitatori in clienti paganti. 🏆 La piattaforma leader nel Marketing della Reputazione 🚀 Aumenta facilmente le recensioni, cresci con le vendite ripetute e vinci più affari 😍 Valutato ⭐⭐⭐⭐⭐ e fidato da oltre 7.000 aziende La nostra piattaforma potenzia anche i tuoi social media con contenuti autentici dei clienti, migliora la tua SEO locale e porta più traffico al tuo sito web trasformando grandi esperienze in potenti prove sociali. Nessun contratto. Prova gratuita di 14 giorni. Solo $75/mese per il nostro piano Recensioni. → Inizia la tua prova gratuita su nicejob.com ←

**Average Rating:** 4.8/5.0

**Total Reviews:** 412

#### How Do G2 Users Rate NiceJob?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.5/10 (Category avg: 9.0/10)
- **Feedback del cliente:** 9.3/10 (Category avg: 8.8/10)
- **Monitoraggio dei media digitali:** 8.8/10 (Category avg: 8.0/10)
- **Intelligenza Competitiva:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind NiceJob?

- **Venditore:** [Paystone](https://www.g2.com/it/sellers/paystone)
- **Sito web dell'azienda:** www.paystone.com
- **Anno di Fondazione:** 2002
- **Sede centrale:** Montréal, CA
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=411db50b478cc005e03ed63bfd65fb7c576d5ef9cb2a45f209ed803629f14ef3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpaystone%2F&secure%5Burl_type%5D=linkedin_company_website)  
175 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Costruzioni, Servizi al consumatore
- **Company Size:** 92% Small, 5% Medium

#### What Do G2 Reviewers Say About NiceJob?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di NiceJob, apprezzando la sua integrazione senza soluzione di continuità e i processi automatizzati che fanno risparmiare tempo.
- Gli utenti amano come NiceJob automatizza efficacemente le richieste di recensioni, portando a un **aumento notevole delle recensioni a 5 stelle**.
- Gli utenti amano come la **gestione automatizzata delle recensioni** di NiceJob aumenti il loro numero di recensioni senza sforzo, migliorando il successo della loro piccola impresa.
- Gli utenti elogiano NiceJob per la sua **facile configurazione** , facilitando un avvio senza problemi per migliorare le loro operazioni aziendali.
- Gli utenti apprezzano il **processo di revisione semplificato** di NiceJob, migliorando l'efficienza e permettendo di concentrarsi su altri compiti essenziali.

##### Cons

- Gli utenti esprimono frustrazione per le **funzionalità mancanti** di NiceJob, desiderando funzionalità migliorate e incentivi.
- Gli utenti trovano NiceJob un po' **costoso** , soprattutto per le operazioni individuali, ma lo considerano comunque un investimento valido.
- Gli utenti trovano NiceJob **limitato nella sua attenzione alle recensioni** , desiderando uno strumento più versatile per un coinvolgimento completo dei clienti.
- Gli utenti sperimentano significativi **ritardi nella comunicazione** con NiceJob, rendendo il supporto e l'onboarding frustrantemente complicati.
- Gli utenti trovano **difficoltà nel caricamento dei clienti** frustranti, poiché affidarsi ai CSV complica il processo di aggiunta dei clienti singolarmente.

#### What Are Recent G2 Reviews of NiceJob?

**["Facile da usare ed efficace per raccogliere recensioni dei clienti"](https://www.g2.com/it/survey_responses/nicejob-review-13135999)**

**Rating:** 4.5/5.0 stars

_— Aaron S._

[Read full review](https://www.g2.com/it/survey_responses/nicejob-review-13135999)

**["Generazione scalabile di recensioni per la consegna ai clienti di un'agenzia con prodotti"](https://www.g2.com/it/survey_responses/nicejob-review-12706891)**

**Rating:** 5.0/5.0 stars

_— Jake H._

[Read full review](https://www.g2.com/it/survey_responses/nicejob-review-12706891)

#### What Are G2 Users Discussing About NiceJob?

- [A cosa serve NiceJob?](https://www.g2.com/it/discussions/what-is-nicejob-used-for)

### [ReputationStacker](https://www.g2.com/de/products/reputationstacker/reviews)

Die Reputationsmanagement-Software von ReputationStacker hilft Unternehmen, mehr Bewertungen zu erhalten, in der lokalen Suche höher zu ranken und mehr Kunden zu gewinnen... automatisch. Es ist ein vollständig automatisiertes System, das mühelos skaliert und besonders leistungsstark für lokale Unternehmen, Marken mit mehreren Standorten und Gesundheitsorganisationen ist, die Bewertungen steigern, die Kundenerfahrung verbessern und die lokale Suche dominieren möchten. • Automatisierte Kampagnen → Zeit sparen & Volumen steigern: Löst automatisch SMS- und E-Mail-Bewertungseinladungen aus, sodass Sie sich auf die Führung Ihres Unternehmens konzentrieren können, während das System kontinuierlich neue Bewertungen auf Google, Facebook und anderen großen Plattformen generiert. • Kundenmanagement & NPS → Feedback in Aktion umwandeln: Sammelt direktes Kundenfeedback und Net Promoter Score (NPS)-Umfragen und verwandelt qualitative Kundenmeinungen in quantifizierte, umsetzbare Daten, damit Sie Abläufe verbessern und Probleme privat lösen können. • Multi-Standort-Kontrolle → Markenkonsistenz schützen: Zentralisiert die Überwachung von Bewertungen und das Tracking der Kundenerfahrung für Tausende von Standorten in einem einzigen Dashboard, um einen hervorragenden Online-Ruf über Ihre gesamte Markenpräsenz hinweg sicherzustellen. • Granulare Berechtigungen → Sicher delegieren: Verwendet eine sichere, vierstufige Benutzerberechtigungsstruktur, die es Ihnen ermöglicht, das lokale Bewertungsmanagement sicher an Mitarbeiter, Standortleiter oder Franchise-Nehmer zu delegieren, ohne die Kontrolle über Ihre Master-Kontoeinstellungen zu verlieren. • Workflow-Integrationen → Manuelle Arbeit eliminieren: Verbindet sich nahtlos mit Ihrem CRM, POS oder Praxismanagement-Software, um im Hintergrund zu laufen und tägliche Transaktionen automatisch in neue Bewertungsmöglichkeiten zu verwandeln. Indem es die automatisierte Bewertungserfassung mit leistungsstarken Tools zur Kundenerfahrung vereint, verwandelt ReputationStacker Feedback in Ihren stärksten Wachstumsmotor. Egal, ob Sie ein einzelnes lokales Geschäft verwalten oder Tausende von Franchise-Standorten koordinieren, die Plattform gibt Ihnen die Werkzeuge, um auf Ihre Kunden zu hören, die betriebliche Leistung zu verbessern und die lokale Suche zu dominieren.

**Average Rating:** 4.9/5.0

**Total Reviews:** 80

#### How Do G2 Users Rate ReputationStacker?

- **War the product ein guter Geschäftspartner?:** 9.8/10 (Category avg: 9.0/10)
- **Kundenfeedback:** 9.8/10 (Category avg: 8.8/10)
- **Digitale Medienbeobachtung:** 10.0/10 (Category avg: 8.0/10)
- **Wettbewerbsfähige Informationen:** 9.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ReputationStacker?

- **Verkäufer:** [ReputationStacker](https://www.g2.com/de/sellers/reputationstacker)
- **Gründungsjahr:** 2016
- **Hauptsitz:** N/A
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketingdirektor, Manager
- **Top Industries:** Verbraucherdienste, Gesundheit, Wellness und Fitness
- **Company Size:** 51% Small, 34% Medium

#### What Do G2 Reviewers Say About ReputationStacker?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer finden ReputationStacker **sehr einfach zu bedienen** , da es die Sammlung von Bewertungen mit einer unkomplizierten Einrichtung und Automatisierung optimiert.
- Benutzer lieben die **Benutzerfreundlichkeit** von ReputationStacker, die das Sammeln von Bewertungen vereinfacht und ihre Kundenbewertungen erheblich steigert.
- Benutzer lieben die **einfache Online-Reputationsverwaltung** mit ReputationStacker und genießen die nahtlose Einrichtung und Unterstützung für ihre Standorte.
- Benutzer schätzen die **Automatisierung** von ReputationStacker, die Anfragen für Bewertungen rationalisiert und die Online-Präsenz ihres Unternehmens effektiv steigert.
- Benutzer finden die **einfache Einrichtung** von ReputationStacker effizient, was eine nahtlose Integration und effektive automatisierte Bewertungssammlung ermöglicht.

##### Cons

- Benutzer haben **Verbindungsprobleme** während der Einrichtung, aber der Support hilft, einen reibungslosen Betrieb danach sicherzustellen.
- Benutzer finden die Filteroptionen nützlich, bemerken jedoch, dass es **schwierig zu lernen** sein kann, aufgrund der Komplexität und des Mangels an Dokumentation.
- Benutzer finden ReputationStacker **teuer** , wenn die SMS-Grenzen überschritten werden, was zu höheren Kosten als erwartet führt.
- Benutzer finden **Filterprobleme** , die auftreten, wenn mehrere Optionen kombiniert werden, was zu Verwirrung führt und eine bessere Dokumentation erfordert.
- Benutzer finden die **Filtereinschränkungen** herausfordernd, insbesondere wenn sie mehrere Optionen ohne ausreichende Anleitung oder Dokumentation kombinieren.

#### What Are Recent G2 Reviews of ReputationStacker?

**["Alle unsere Standortbewertungen an einem Ort – einfache Nachverfolgungen, die Bewertungen steigern"](https://www.g2.com/de/survey_responses/reputationstacker-review-13166056)**

**Rating:** 5.0/5.0 stars

_— Raymond D._

[Read full review](https://www.g2.com/de/survey_responses/reputationstacker-review-13166056)

**["Intuitive Einrichtung leicht gemacht, mit 10/10 Unterstützung"](https://www.g2.com/de/survey_responses/reputationstacker-review-13107894)**

**Rating:** 5.0/5.0 stars

_— Megan R._

[Read full review](https://www.g2.com/de/survey_responses/reputationstacker-review-13107894)

#### What Are G2 Users Discussing About ReputationStacker?

- [Wofür wird ReputationStacker verwendet?](https://www.g2.com/de/discussions/what-is-reputationstacker-used-for) - 1 comment

### [HighLevel](https://www.g2.com/de/products/highlevel/reviews)

HighLevel ist ein All-in-One Sales & Marketing CRM, das derzeit Hunderttausende von Unternehmen weltweit unterstützt. Die Funktionalität umfasst CRM, E-Mail, 2-Wege-SMS, konsolidierte SMS/Messenger/Instagram DM/Whatsapp/GMB-Chat, ausgehende Anrufe, Anrufverfolgung, Anrufaufzeichnung, Power Dialer, Formular-Builder, Umfrage-Builder, Funnel-Builder, Website-Builder, Online-Terminplanung, Workflow-Automatisierung, Social-Media-Planung, Angebote, Kostenvoranschläge, Rechnungsstellung, Berichterstattung, Webhooks und mehr! Einheitspreise, unbegrenzte Unterkonten für Agenturen, die Kunden verwalten und die zur Beschleunigung der Einrichtung geklont werden können, und sogar White-Label!

**Average Rating:** 4.6/5.0

**Total Reviews:** 636

#### How Do G2 Users Rate HighLevel?

- **War the product ein guter Geschäftspartner?:** 8.5/10 (Category avg: 9.0/10)
- **Kundenfeedback:** 8.8/10 (Category avg: 8.8/10)
- **Digitale Medienbeobachtung:** 7.9/10 (Category avg: 8.0/10)
- **Wettbewerbsfähige Informationen:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind HighLevel?

- **Verkäufer:** [HighLevel](https://www.g2.com/de/sellers/highlevel)
- **Unternehmenswebsite:** gohighlevel.com
- **Gründungsjahr:** 2018
- **Hauptsitz:** Dallas, Texas
- **Twitter:** @gohighlevel  
8,862 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089a0fc65d9582c7686e98c3d2241d83a7dea5d7f4dda4b2af2942b3940a420d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhighlevel%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,407 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Eigentümer, CEO
- **Top Industries:** Marketing und Werbung, Beratung
- **Company Size:** 64% Small, 3% Medium

#### What Do G2 Reviewers Say About HighLevel?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer lieben die **Flexibilität und Erschwinglichkeit** von HighLevel und loben seine umfassenden Funktionen und nahtlosen Integrationen.
- Benutzer schätzen die **Effizienz und den Kundenservice** von HighLevel und genießen umfassende Optionen ohne zusätzliche Kosten.
- Benutzer schätzen den **ausgezeichneten Kundensupport** von HighLevel, der die allgemeine Zufriedenheit und Funktionalität verbessert.
- Benutzer schätzen die **umfangreichen Funktionen** von HighLevel und loben die innovativen Werkzeuge, die ihre Marketingfähigkeiten verbessern.
- Benutzer schätzen die **intuitiven Automatisierungs** fähigkeiten von HighLevel, die die Funktionalität verbessern und das Kundenmanagement mühelos optimieren.

##### Cons

- Benutzer finden die **Lernkurve herausfordernd** , da die Komplexität und ständigen Aktualisierungen überwältigend sein können.
- Benutzer wünschen sich **mehr Funktionen** in HighLevel, insbesondere für E-Mail-Marketing und Live-Streaming-Integrationen.
- Benutzer finden eine **steile Lernkurve** bei HighLevel, was für diejenigen, die nicht auf umfangreiches Training vorbereitet sind, herausfordernd sein kann.
- Benutzer finden HighLevel **nicht intuitiv** und sind aufgrund seiner Komplexität und umfangreichen Informationen verwirrt.
- Benutzer äußern Frustration über **schlechten Kundensupport** , da sie oft unhilfreiche, vage Antworten auf ihre Anfragen erhalten.

#### What Are Recent G2 Reviews of HighLevel?

**["Fantastisches Onboarding mit HighLevel — Expertenunterstützung, Automatisierung & All-in-One CRM"](https://www.g2.com/de/survey_responses/highlevel-review-13050560)**

**Rating:** 5.0/5.0 stars

_— Marque C._

[Read full review](https://www.g2.com/de/survey_responses/highlevel-review-13050560)

**["Ausgezeichnete C \*\*\*\*\* 5 Sterne für Mari Aguilar. Sie braucht eine Gehaltserhöhung. Ich werde ihrem Chef eine E-Mail schicken."](https://www.g2.com/de/survey_responses/highlevel-review-12853292)**

**Rating:** 5.0/5.0 stars

_— Joe G._

[Read full review](https://www.g2.com/de/survey_responses/highlevel-review-12853292)

#### What Are G2 Users Discussing About HighLevel?

- [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/de/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote
- [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/de/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment
- [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/de/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote
- [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/de/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment
- [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/de/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote

### [Edge](https://www.g2.com/de/products/eyerate-reviews-edge/reviews)

Edge (ehemals EyeRate), die führende mitarbeitergetriebene Wachstumsplattform, erschließt Mitarbeiter als florierenden Vertriebs- und Marketingkanal für Dienstleistungsmarken mit mehreren Standorten wie European Wax Center, Massage Envy, Gold’s Gym, Driven Brands und Xponential Fitness. Die Edge-Plattform (Employee-Driven Growth Engine) verwandelt Frontline-Teams in ein vertrauenswürdiges Netzwerk von Markenbotschaftern mit Mitarbeiterbelohnungen, die auf das Umsatzwachstum abgestimmt sind. Die branchenführende Technologie von Edge integriert sich mit großen Point-of-Sale (POS)-Systemen und ermöglicht es Unternehmens- und Franchise-Teams, ihr Kundenfeedback und ihre Verkaufswettbewerbe für Tausende von Standorten zu automatisieren. Edge stattet Betriebsleiter aus, um die Mitarbeiteranerkennung mit Belohnungen für positive Online-Bewertungen zu verbessern. Wir haben unseren Hauptsitz in Sacramento und werden von Investoren wie Mucker Capital, Jason Calacanis’ Launch Accelerator und Moneta Ventures unterstützt, um neu zu definieren, wie Frontline-Mitarbeiter verdienen und Dienstleistungsmarken gewinnen.

**Average Rating:** 4.8/5.0

**Total Reviews:** 201

#### How Do G2 Users Rate Edge?

- **War the product ein guter Geschäftspartner?:** 9.9/10 (Category avg: 9.0/10)
- **Kundenfeedback:** 9.6/10 (Category avg: 8.8/10)
- **Digitale Medienbeobachtung:** 8.6/10 (Category avg: 8.0/10)
- **Wettbewerbsfähige Informationen:** 9.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Edge?

- **Verkäufer:** [Edge](https://www.g2.com/de/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27)
- **Gründungsjahr:** 2019
- **Hauptsitz:** Elk Grove, US
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c33c3162ee62bf5061182cedb7f8f5243015d8f4372bf6124d6d70fe69cc54c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feyerate%2F&secure%5Burl_type%5D=linkedin_company_website)  
66 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Budtender, General Manager
- **Top Industries:** Einzelhandel, Gesundheit, Wellness und Fitness
- **Company Size:** 65% Small, 29% Medium

#### What Do G2 Reviewers Say About Edge?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer finden **Mitarbeiterwettbewerbe und Unterstützung** unglaublich hilfreich für Motivation und um über Verkaufsleistungen informiert zu bleiben.
- Benutzer loben den **schnellen und effizienten Kundensupport** von Edge und heben die beeindruckende Unterstützung von Teammitgliedern wie Timber und Jaslyn hervor.
- Benutzer finden Edge **sehr einfach zu bedienen** und schätzen seine Einfachheit und den effektiven Kundensupport.
- Benutzer lieben die **Benutzerfreundlichkeit und herausragenden Mitarbeiterbewertungs-Boosts** mit Edge, die das Engagement und die Servicequalität verbessern.
- Benutzer schätzen die **einfache Navigation** von Edge, ergänzt durch reaktionsschnellen und hilfreichen Kundensupport.

##### Cons

- Benutzer finden **schlechten Kundensupport** frustrierend, da sie Verzögerungen und Komplikationen bei der Lösung von Anmelde- und Passwortproblemen erleben.
- Benutzer erleben **Verzögerungen** bei Einzahlungen und Überweisungen, was den gesamten Prozess frustrierend und zeitaufwändig macht.
- Benutzer finden die **Lernkurve herausfordernd** , da die anfängliche Einrichtung und die Funktionen verwirrend und kompliziert sein können.
- Benutzer finden **fehlende Funktionen** wie begrenzte Übertragsguthaben und nicht übertragbare Bewertungen bei Edge frustrierend.
- Benutzer stehen vor Herausforderungen bei der **Bewertungsverwaltung** und benötigen Unterstützung bei Korrekturen und Klarheit im Bewertungsprozess.

#### What Are Recent G2 Reviews of Edge?

**["Fesselnde Einblicke und schneller, hilfreicher Support—10/10 den Preis wert"](https://www.g2.com/de/survey_responses/edge-review-13024000)**

**Rating:** 5.0/5.0 stars

_— Jared H._

[Read full review](https://www.g2.com/de/survey_responses/edge-review-13024000)

**["Ein großer Vorteil zur Lösung von Kundenproblemen und zur Steigerung der Google-Bewertungen"](https://www.g2.com/de/survey_responses/edge-review-12884201)**

**Rating:** 5.0/5.0 stars

_— Darryl L._

[Read full review](https://www.g2.com/de/survey_responses/edge-review-12884201)

#### What Are G2 Users Discussing About Edge?

- [Wofür wird EyeRate verwendet?](https://www.g2.com/de/discussions/what-is-eyerate-used-for) - 1 comment

### [Feefo](https://www.g2.com/de/products/feefo/reviews)

Feefo bietet mehr als nur Sterne. Wir erwecken Ihre Marke mit der Kraft des Kundenfeedbacks zum Leben. Angereicherte Einblicke, intuitive Funktionen, fachkundige Beratung: alles, was Sie brauchen, um das Erlebnis Ihrer Kunden zu transformieren – von der Entdeckung bis zur Befürwortung. Von Solopreneuren bis hin zu Großunternehmen haben wir eine Reihe von Funktionen, um Ihre Einblicke zu erweitern und Ihre Marke aufzubauen. Denn Bewertungen sind wichtig... 96 % der Menschen nutzen Bewertungen als ihre Hauptquelle für Recherchen 18 % höhere Konversionsrate, wenn Bewertungen auf einer Website geteilt werden 70 % der Menschen, die Bewertungen lesen, sagen, sie würden ihnen mehr vertrauen, wenn sie wüssten, dass sie von verifizierten Kunden stammen

**Average Rating:** 4.6/5.0

**Total Reviews:** 151

#### How Do G2 Users Rate Feefo?

- **War the product ein guter Geschäftspartner?:** 9.4/10 (Category avg: 9.0/10)
- **Kundenfeedback:** 9.3/10 (Category avg: 8.8/10)
- **Digitale Medienbeobachtung:** 6.3/10 (Category avg: 8.0/10)
- **Wettbewerbsfähige Informationen:** 7.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Feefo?

- **Verkäufer:** [Feefo](https://www.g2.com/de/sellers/feefo)
- **Unternehmenswebsite:** www.feefo.com
- **Gründungsjahr:** 2010
- **Hauptsitz:** Petersfield, United Kingdom
- **Twitter:** @Feefo\_Official  
6,279 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=394472f1089096414a8443d8c28f840f19a8b13a8aee59c49a12fe54fc640b2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F847730%2F&secure%5Burl_type%5D=linkedin_company_website)  
127 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Geschäftsführer
- **Top Industries:** Freizeit, Reisen & Tourismus, Einzelhandel
- **Company Size:** 50% Small, 38% Medium

#### What Do G2 Reviewers Say About Feefo?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen den **reaktionsschnellen und gründlichen Kundensupport** von Feefo, was die Zufriedenheit und effektive Kontonutzung verbessert.
- Benutzer finden Feefo unglaublich **einfach zu bedienen** , da es die Sammlung von echtem Feedback mit intuitiven Funktionen und hervorragendem Support optimiert.
- Benutzer schätzen die **Hilfsbereitschaft des Feefo-Teams** und bemerken deren proaktive Unterstützung und aufmerksame Kontoverwaltung.
- Benutzer schätzen die **intuitive Plattform** von Feefo und loben deren unkomplizierte Einrichtung und tägliche Nutzung.
- Benutzer schätzen das **hilfreiche Support-Team** bei Feefo, das proaktiv und aufmerksam auf ihre Bedürfnisse eingeht.

##### Cons

- Benutzer äußern Bedenken über **fehlende Funktionen** wie eingeschränkte Anpassungsmöglichkeiten für Analysen und das Fehlen einer Trendbewertungsmatrix.
- Benutzer bemerken die **schlechten Berichterstattungsfähigkeiten** von Feefo, obwohl in den letzten Updates Verbesserungen festgestellt wurden.
- Benutzer finden den **KI-Rezensionsschreiber langweilig und einfach** , wobei ein Mangel an Unterstützung und langsame Problemlösungen das Erlebnis beeinträchtigen.
- Benutzer empfinden die **begrenzten Anpassungsmöglichkeiten** für Bewertungsanfragen-E-Mails als Nachteil in Bezug auf Flexibilität und Markenbildung.
- Benutzer empfinden die **eingeschränkten Funktionen** von Feefo als hinderlich für die Anpassung, und kostenlose Testversionen erschweren den Zugang zu neuen Funktionen.

#### What Are Recent G2 Reviews of Feefo?

**["Außergewöhnliches Werkzeug zur Sammlung von Kundenfeedback"](https://www.g2.com/de/survey_responses/feefo-review-11509342)**

**Rating:** 5.0/5.0 stars

_— Scott S._

[Read full review](https://www.g2.com/de/survey_responses/feefo-review-11509342)

**["Großartiges Preis-Leistungs-Verhältnis und hilfsbereites Personal"](https://www.g2.com/de/survey_responses/feefo-review-11505585)**

**Rating:** 5.0/5.0 stars

_— Maeve M._

[Read full review](https://www.g2.com/de/survey_responses/feefo-review-11505585)

#### What Are G2 Users Discussing About Feefo?

- [Wofür wird Feefo verwendet?](https://www.g2.com/de/discussions/what-is-feefo-used-for) - 1 comment

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[Browse Online Reputation Management Themes](/categories/online-reputation-management/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.

To qualify for inclusion in the Online Reputation Management category, a product must:

- Monitor online review sites for new and existing negative reviews
- Have a management platform to aggregate and interpret online reviews
- Create alerts and reports regarding a brand's current online reputation
- Provide forms or a vehicle to garner new online reviews

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image")](https://www.g2.com/products/birdeye/reviews)[Birdeye](https://www.g2.com/products/birdeye/reviews)[4.7/5(4,202)](https://www.g2.com/products/birdeye/reviews) | Review automation and messaging for multi-location brands | "We Came Back to Birdeye for a Reason" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d69dc48d622b22a835448d79c4f1d0ec/soci.png "Product Avatar Image")](https://www.g2.com/products/soci/reviews)[SOCi](https://www.g2.com/products/soci/reviews)[4.5/5(4,663)](https://www.g2.com/products/soci/reviews) | Multi-location social and review management at scale | "Soci for Social Activities" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_26840d0dfd54aa556644e88eb0d911cc/reputation.jpg "Product Avatar Image")](https://www.g2.com/products/reputation/reviews)[Reputation](https://www.g2.com/products/reputation/reviews)[4.5/5(2,469)](https://www.g2.com/products/reputation/reviews) | Reputation scoring and social management for multi-property operators | "Visually pleasing & streamlined process. No complaints" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image")](https://www.g2.com/products/yext/reviews)[Yext](https://www.g2.com/products/yext/reviews)[4.4/5(1,124)](https://www.g2.com/products/yext/reviews) | Listing accuracy and review management across directories | "Yext: A Robust Platform for SEO Clients" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b946c402d6773fa031b66eec1682b15c/g2.png "Product Avatar Image")](https://www.g2.com/products/g2/reviews)[G2 Marketing Solutions](https://www.g2.com/products/g2/reviews)[4.6/5(5,695)](https://www.g2.com/products/g2/reviews) | Buyer intent and verified reviews for B2B software vendors | "Easy Audience Targeting and Trust-Building with Powerful Analytics" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image")](https://www.g2.com/products/podium/reviews)[Podium](https://www.g2.com/products/podium/reviews)[4.5/5(2,109)](https://www.g2.com/products/podium/reviews) | SMS-first communication with review automation for local businesses | "Fees less like a review collection tool and more like a digital front desk" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ffc270ae99a7cd359abaf76c765d3dec/experience-com.png "Product Avatar Image")](https://www.g2.com/products/experience-com/reviews)[Experience.com](https://www.g2.com/products/experience-com/reviews)[4.8/5(392)](https://www.g2.com/products/experience-com/reviews) | Review collection and social publishing for service professionals | "Effortless Review Management, Seamless Integration" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_045300c4fba1e147d551f3c4e9c04d99/liftify.png "Product Avatar Image")](https://www.g2.com/products/liftify/reviews)[Liftify](https://www.g2.com/products/liftify/reviews)[5/5(154)](https://www.g2.com/products/liftify/reviews) | Automated Google review generation for service businesses | "Driving Significant Review Growth and Customer Experience Improvements" |

* * *

Show More

### Online Reputation Management Topics

- [What is Online Reputation Management Software?](#what-is-online-reputation-management-software)
- [What are the Common Features of Online Reputation Management Software?](#what-are-the-common-features-of-online-reputation-management-software)
- [What are the Benefits of Online Reputation Management Software?](#what-are-the-benefits-of-online-reputation-management-software)
- [Who Uses Online Reputation Management Software?](#who-uses-online-reputation-management-software)
- [Challenges with Online Reputation Management Software](#challenges-with-online-reputation-management-software)
- [How to Buy Online Reputation Management Software](#how-to-buy-online-reputation-management-software)
- [Online Reputation Management Software Trends](#online-reputation-management-software-trends)
- [FAQs for Online Reputation Management Software](#faqs-for-online-reputation-management-software)
- [Most Popular FAQs](#most-popular-faqs)
- [Small Business FAQs](#small-business-faqs)
- [Enterprise FAQs](#enterprise-faqs)

[
### Online Reputation Management Topics
Expand/Collapse ](#)
- [What is Online Reputation Management Software?](#what-is-online-reputation-management-software)
- [What are the Common Features of Online Reputation Management Software?](#what-are-the-common-features-of-online-reputation-management-software)
- [What are the Benefits of Online Reputation Management Software?](#what-are-the-benefits-of-online-reputation-management-software)
- [Who Uses Online Reputation Management Software?](#who-uses-online-reputation-management-software)
- [Challenges with Online Reputation Management Software](#challenges-with-online-reputation-management-software)
- [How to Buy Online Reputation Management Software](#how-to-buy-online-reputation-management-software)
- [Online Reputation Management Software Trends](#online-reputation-management-software-trends)
- [FAQs for Online Reputation Management Software](#faqs-for-online-reputation-management-software)
- [Most Popular FAQs](#most-popular-faqs)
- [Small Business FAQs](#small-business-faqs)
- [Enterprise FAQs](#enterprise-faqs)

## Learn More About Online Reputation Management Software

### What is Online Reputation Management Software?

Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels.

In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof.

#### What Types of Online Reputation Management Software Exist?

Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit.

### What are the Common Features of Online Reputation Management Software?

Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews.

**Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics.

**Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing).

[**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies.

**Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising.

**Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences.

Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow)

### What are the Benefits of Online Reputation Management Software?

Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines.

**Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience.

**Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel.

**Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time.

**Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy.

### Who Uses Online Reputation Management Software?

Online reputation management software provides numerous benefits and features for both internal and customer-facing teams.

**Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating.

**Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics.

**Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions.

#### Software Related to Online Reputation Management Software

Related solutions that can be used together with online reputation management software include:

[Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers.

[Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization.

[Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software.

[Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO.

### Challenges with Online Reputation Management Software

Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges.

**Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards.

**Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews.

**Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug. 

### How to Buy Online Reputation Management Software

#### Requirements Gathering (RFI/RFP) for Online Reputation Management Software

Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process.

Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example:

- Does the company want to prioritize review generation or is reputation monitoring the primary objective?
- If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company.
- Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer.

#### Compare Online Reputation Management Software Products

**Create a long list**

Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation.

**Create a short list**

After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability. 

**Conduct demos**

All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona. 

#### Selection of Online Reputation Management Software

**Choose a selection team**

The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly. 

**Negotiation**

Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract.

**Final decision**

To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list.

### Online Reputation Management Software Trends

**Social media**

While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service).

**Natural language processing**

It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics).

### FAQs for Online Reputation Management Software

### Most Popular FAQs

#### Which Online Reputation Management Software has the best reviews?

Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms.
- [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale.

#### What is the top software for managing online business reputation?

The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place.
- [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale.
- [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously.
- [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights.

#### What is the best app for company reputation management?

The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go.
- [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform.
- [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences.

#### What are the most popular community management tools for online platforms?

Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include:

- [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement.
- [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web.

#### How do you manage your online reputation?

Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management).

### Small Business FAQs

#### What is the most affordable Online Reputation Management Software for SMBs?

For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort.
- [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth.
- [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model.

#### What is the best Online Reputation Management Software for startups?

Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools.
- [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations.

#### Which Online Reputation Management Software is the most user-friendly for startups?

For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up.
- [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly.

#### What Online Reputation Management Software do small businesses in service industries use most?

Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind.
- [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need.
- [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources.

#### How quickly can a small business get started with Online Reputation Management Software?

Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources.

### Enterprise FAQs

#### What is the best-rated Online Reputation Management Software for tech enterprises?

Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems.
- [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles.
- [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls.

#### What is the most reliable Online Reputation Management Software tool for enterprises?

Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team.
- [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations.
- [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations.

#### What is the best-reviewed Online Reputation Management Software for enterprise app integration?

Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments.
- [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints.
- [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard.

#### Which Online Reputation Management Software offers the best enterprise customer support?

For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators.
- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team.
- [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations.

#### How do enterprises measure ROI from Online Reputation Management Software?

Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs.

**Last updated on April 22, 2026**