The ability to track all reviews in one place for multiple brands and have one dashboard to bulk-update store hours, logos and more has been extremely helpful. For anyone managing multiple brands or companies will definitely find this helpful. Review collected by and hosted on G2.com.

We're currently waiting for report capabilities so we can more easily track the success and conversion rates. Those changes are coming in future updates and will definitely add to the overall usefulness of the site. Review collected by and hosted on G2.com.

Our rep, Nicole A, was always ready to help with a smile. She came to our monthly meetings with new and exciting ideas to help expand our reach and become more visible to members/potential members. Review collected by and hosted on G2.com.

n/a ...... there's nothing that I dislike at this time. Review collected by and hosted on G2.com.

GoSite does everything we need without having a bunch of extraneous bells and whistles we didn't want. We have seven locations and nine listings - all with different days and hours, so GoSite allowing us to make changes in one platform versus hunting around for all our listings is a huge time saver.

Also, Mikaela is a rockstar at onboarding, and we are deeply grateful for her assistance. Review collected by and hosted on G2.com.

Honestly, nothing. It's a great platform Review collected by and hosted on G2.com.

The best part about GoSite is replying to reviews. My dashboard has all of my reviews from Google, Facebook and Yelp and I can respond to all of them right there. It has made it so much easier to actually see all of my new reviews and reply to every single one. I even get notified whenever a new one comes in. Our ranking has gone up too since I started managing reviews better. Review collected by and hosted on G2.com.

GoSite doesn't pull my Homeadvisor reviews into the dashboard which is where I get the majority of my reviews. I can still generate new reviews through GoSite but I still have to log into my Homeadvisor account to respond to those reviews. It would be nice to ALL of them in one place. Review collected by and hosted on G2.com.

Being able to manage Google, Apple Maps, Bing, Yelp, and a whole host of other online review and search sites from one dashboard. The text review generation has improved our customer feedback loop internally and boosted our online ratings leading to more calls and website visits across our locations. Replying to reviews is also simple to do across Google, Facebook, & Yelp. Text to chat has increased our website conversion 3x and allows our sales reps to follow up via text and convert quicker even if we receive messages after hours. Being able to post photos of jobs from a location level has also been a value add. The support team and my account manager has also been a valuable resource sharing what has worked best for other clients. Review collected by and hosted on G2.com.

I wish we could do auto-reminders for people who didn't leave a review the first time. Review collected by and hosted on G2.com.

It's hard to narrow down just one favorite. We use Placement, Reviews and Messenger. GoSite's Placement tool (specifically the Bulk Update button) allows me to update hours across all my locations and all of their associated listings. Very convenient and saves my team countless hours of manual labor each month.

Also, the Account Management team is fantastic! They are helpful, accommodating, and willing to help with strategy as needed. Review collected by and hosted on G2.com.

Metrics could be made more robust, however, overall an excellent product! I've noticed the tool add more features since I've signed on. Hopefully metrics will be on the up and coming feature launch? Review collected by and hosted on G2.com.

We use them for managing our business profiles and reviews only. As we already have a new website from another developer. While the GoSite platform makes it easy to update all 70+ platforms for your local business listing, it’s their team that makes the product great! From the demo phase all the way through, their staff is super responsive. We’ve had the product for over a year, and still have a monthly check-in. The platform allows you the ability to manage your reviews on Facebook, Google, and now Yelp (only) but they update your listing on all platforms with a push. You can add images, videos, social posts, and other updates (like hours), individually or in a “bulk” move. The software also allows you to have review campaigns that you can initiate through a website widget or link via email. I have access to the platform but find that on most occasions, their team handles location updates, along with other requests, for me. They’ve even customized reporting that I can share with my teams. They put the “Go” in Go Site, so that I don’t have to and it’s been a huge relief. Thank you for your service and product tools. Review collected by and hosted on G2.com.

I wish the custom review widget that you can put on your website was a little smaller or more customizable on the user end. It is very big and only shows the latest review for that branch (but it does include the total stars). We opted not to use it in case there ever was a negative comment, we didn't want that lingering on a page. We also wanted to manage the color and size. The team really did make a lot of edits to it, trying to accommodate what I needed at the time. I suggested it in enhancements and we will most likely use their "links" instead of the widget to initiate review campaigns later on. :) Review collected by and hosted on G2.com.

The ease of use to manage multiple locations from one spot. Hours have been all over the place in 2020, and I've been able to easily update all of our listings using GoSite as needed. Review collected by and hosted on G2.com.

Could have better reporting functionality. Placement pulls Google metrics - may be valuable to other clients (as well as us) if we could have metrics from other listings. Review collected by and hosted on G2.com.

The reviews tool has made such a huge difference for us! We're getting more feedback very week and managing our reviews in one spot has saved us so much time. The team has also been a huge help. Our account manager has been great too! Review collected by and hosted on G2.com.

It was a lot to take in at first and there's some features we'd like to see be added, but I think they're working on a number of them. Review collected by and hosted on G2.com.

Great feature set for the cost. Company seems to be constantly adding to their suite. Review collected by and hosted on G2.com.

Absolutely everything else. To start, don't trust sales. They told me I could split the initial payment in two and rates would be locked in. Neither of these things were true. They told me that user permissions were different than they actually were (I didn't want employees being able to manage reviews, just send out text/email messages requesting them. This was unable to happen). Within a month of having the software, I had a list of issues that I sent to support (the order of review sites was never correct, it autocorrected spellings on things that were already correct into incorrect grammar without being able to revise, etc). Support was wildly unresponsive. I submitted multiple tickets (for these same problems) and only got resolutions 3 months AFTER my year-long subscription expired. I wasted a whole bunch of money on software that never worked. And then they sent harassing emails saying I owed them money. Absolutely ridiculous.

Please note, when I was able to actually speak to someone they were very nice. I just think the company has expanded too quickly into too many features without first working out the bugs on what they already have. Their staff is likely just overwhelmed and overworked to the point where nobody is really sure what is going on. That is my best guess as to the causes of the above. Review collected by and hosted on G2.com.