--- title: GorillaDesk Reviews meta\_title: 'GorillaDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 43 reviews by the users' company size, role or industry to find out how GorillaDesk works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 43 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # GorillaDesk Reviews & Product Details GorillaDesk has helped thousands of business owners just like you grow their business, organize their operations, empower their technicians, and wow their customers with one powerful, easy-to-use tool. Best of all, it doesn’t matter what industry you work in—pest control, lawn care, pool cleaning, or something in between—we have everything you need to build the business you’re dreaming of: an all-in-one software solution and world-class Customer Success team. * * * Seller [GorillaDesk](https://www.g2.com/sellers/gorilladesk) Discussions [GorillaDesk Community](https://www.g2.com/products/gorilladesk/discuss) Languages Supported English Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 3 months [ View More Pricing Information ](https://www.g2.com/products/gorilladesk/pricing) ## Top-Rated Alternatives [ ![FieldRoutes, a ServiceTitan company](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldRoutes, a ServiceTitan company") FieldRoutes, a ServiceTitan company 4.4/5(278) ](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![PestPac by WorkWave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PestPac by WorkWave") PestPac by WorkWave 4.1/5(132) ](https://www.g2.com/products/pestpac-by-workwave/reviews) [ View All Alternatives ](https://www.g2.com/products/gorilladesk/competitors/alternatives) ## User Insights Average based on 43 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Jose V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose V.") JV Jose V. Owner operator Small-Business (50 or fewer emp.) 5/2/2026 "Clickable Dashboard, Great Reports, and Excellent Value" 5/5 What do you like best about GorillaDesk? I like the reports it shows and the dashboard. Everything is clickable and takes you directly where you need to go. I like that they are always adding new features. Customer support has been pretty good, although I wish it were a little faster. But they always resolve my issues and have a great attitude. The price also seems very good compared to other CRMs that are more complicated and offer less. Review collected by and hosted on G2.com. What do you dislike about GorillaDesk? So far, I haven’t found much that I dislike about GorillaDesk. Right now, the main thing is that I don’t have the option to request tips from customers when they make a payment, but I know that’s something they are currently working on. The speed and overall smoothness of the app also seem very good. Review collected by and hosted on G2.com. What problems is GorillaDesk solving and how is that benefiting you? With the advanced reports it provides, I can see what I already have scheduled for the upcoming month or even the next year. It’s helping me get a much clearer view of my business numbers. I’m also starting to use the AI to answer calls and respond to messages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 1/12/2026 "Needs More Polish to Compete, Despite Useful Bulk Features" 1/5 What do you like best about GorillaDesk? This platform works well for managing low-ticket recurring jobs, as it allows you to perform many actions in bulk. You can send bulk texts and reschedule appointments in bulk which is super handy. Review collected by and hosted on G2.com. What do you dislike about GorillaDesk? Gorilla desk can be buggy and there were even days when the entire system went down, which is a worst case scenario. Customers were furious with us and employees sat around at the office for hours waiting to see if they would be able to work. When everything was going well, support was decent. But, as soon as we ran into a problem, management was not open to working with us or finding a fair solution. Review collected by and hosted on G2.com. What problems is GorillaDesk solving and how is that benefiting you? GorillaDesk is a software that helps home service businesses manage recurring jobs, scheduling, customer communication, and invoicing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Stephen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen B.") SB Stephen B. Owner/operator Small-Business (50 or fewer emp.) 5/7/2025 "Top tier customer service with good features" 5/5 What do you like best about GorillaDesk? The customer service is outstanding. They reply fast, and know their own product so well. The product itself is more then enough to get a 10/10. It has so many features for you to customize your experience and your customers experience. Review collected by and hosted on G2.com. What do you dislike about GorillaDesk? It can be a little overwhelming to learn for the first couple of hours. There's a lot going on, at the same time it's worth it! Review collected by and hosted on G2.com. What problems is GorillaDesk solving and how is that benefiting you? It makes routing, chemical documentation, and invoicing so easy. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Liam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liam M.") LM Liam M. Managing Director Small-Business (50 or fewer emp.) 8/20/2024 "Intuitive, easy to roll out, responsive and modern." 5/5 What do you like best about GorillaDesk? The simplicity and speed with which you can transfer your operations to Gorilladesk is a major strength. Having previously spent a full 6 months trying to properly implement a competitor's software, we decided to consider another option. We had one team using GD on the very first day, and seeing how easy it was for them to pick up and start using, we rolled it out across the full business by the end of that week. The app is well designed and requires no real 'training' for team members, it's so easy to use that they can just sign in and begin work, yet does everything you realistically need in the field. Review collected by and hosted on G2.com. What do you dislike about GorillaDesk? If you bill customers on an hourly rate or time and materials basis, you will have difficulty with the invoicing workflow, which doesn't provide this functionality. It's set up for fixed price/per service billing only. Likewise if you have customers who are on monthly account cycles, but pay for actual services provided during the period rather than a fixed rate or level billing type arrangement, you may struggle with your invoicing. There are workarounds for both, but the software is certainly not optimised for hourly pricing structures. Review collected by and hosted on G2.com. What problems is GorillaDesk solving and how is that benefiting you? For us it simplifies our daily routing, and rerouting of service schedules. We had outgrown our previous field service software as the drag and drop scheduler became to crowded beyond 3 or 4 work crews, making it difficult to read and make changes to. While GD does have a drag and drop interface at it's core, features like automatic route optimisation, batch job reassignment, and geofencing make creating schedules quick and easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NF Noble F. Owner/Operator Small-Business (50 or fewer emp.) 12/23/2024 "Great Experiance" 5/5 What do you like best about GorillaDesk? I like the availablility of the help and quality of the help. The customer support is unmatched in the industry. Review collected by and hosted on G2.com. What do you dislike about GorillaDesk? It's hard to say exactly. There are some things that I think would make life a little easier, but they aren't a huge problem. I usually provide them feedback when I would like to see something changed. Review collected by and hosted on G2.com. What problems is GorillaDesk solving and how is that benefiting you? Ease of scheduling and chemical managment. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HT Heather T. CEO - Orchestrator of Chaos Environmental Services Small-Business (50 or fewer emp.) 9/1/2020 "I've reviewed them all and so glad I chose GD" 5/5 What do you like best about GorillaDesk? I love that this system is so incredibly easy to learn, even on the fly. As a small business (Hubby & wife team), we don't have time for a lengthy training/learning curve. With this program, we spent maybe an hour learning the important ins and outs and got to the business of running our business. They are the ONLY company I've ever known to have a "suggestions" section where clients can request changes/upgrades and let others not only see the requests but vote to have them made?!? As a prior owner of a technology company that also wrote our own software and provided customer service, so my expectations where H I G H. GD has met and exceeded every single need I have had. The customer service is so far above par, I can't even begin to sing all their praises! Review collected by and hosted on G2.com. What do you dislike about GorillaDesk? The only downside I have is that a couple of functions take too many "clicks" on the mobile version. To take payment in the field is a bit "clicky", but functions exactly as it should. Also to look up a client on a mobile is a couple of extra clicks. With as many functions as are available, a few annoying clicks are ABSOLUTELY worth it. The few dislikes I have, I view as pretty easy to workaround for an overall robust system with superb customer service and support. Review collected by and hosted on G2.com. What problems is GorillaDesk solving and how is that benefiting you? For us, the ability to drag and drop clients (on the desktop) is awesome. Having come from an excel type program with a spreadsheet to keep track of clients to this... OHHHHH man do I save time with remembering when clients need service. For a gal with "directional dysfunction" the maps and routing software is a serious lifesaver. Using the integrated Stripe credit card processing is amazing, and the back office software with Stripe is honestly the easiest I've ever used (and I used to sell CC processing in the prior life, so I've seen most of them). Changes in the field are super quick and easy. The ability to scan and report on monitoring devices was critical for a couple of clients, and GD makes this seamless and easy. Review collected by and hosted on G2.com. Show More 3/1/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gene W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gene W.") GW Gene W. Owner/CEO Small-Business (50 or fewer emp.) 9/4/2020 "Reduce administrative costs, save time, improve technician experience, improve client communication" 5/5 What do you like best about GorillaDesk? The reduction of administrative time with client interactions. One person can reschedule hundreds of job on rain days, send email and text messages , invoice and follow-up in minutes. A close second would be the technical support. Our experience with the Gorilla Desk support has been exceptional. New functionality sets are often added to Gorilla Desk which often provide great benefit to us. Sometimes we have questions about new things. Their support is top notch. Review collected by and hosted on G2.com. What do you dislike about GorillaDesk? Honestly, there is really nothing I dislike about the existing functionality of the software. Review collected by and hosted on G2.com. Recommendations to others considering GorillaDesk: Think through your data and information needs before you build out the database. (i.e. Items, Services, material usage, automated messaging, etc.) Review collected by and hosted on G2.com. What problems is GorillaDesk solving and how is that benefiting you? Scheduling Jobs and Tasks - easily assign and move work items around. Improved Technician Experience - Routing, on the way messaging, note taking and documentation Department of Agriculture Record Keeping - The logs weather, materials usage and other required documentation elements Invoicing and Client Ease of Payment - the system automatically sends invoices and reminders. Smooth and seamless online payment gateway Marketing -Client communication, asking for online reviews is seamless, accessing client data based on previous services for target marketing campaigns, etc. Planning - Reports showing sales forecasts, marketing sources, new client acquisition and other data helps in long-term decision making. Review collected by and hosted on G2.com. Show More 9/4/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Evan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan R.") ER Evan R. Owner Small-Business (50 or fewer emp.) 9/2/2020 "Fantastic platform" 4.5/5 What do you like best about GorillaDesk? The seamless transition between my laptop and the app. Review collected by and hosted on G2.com. What do you dislike about GorillaDesk? Limited customer support staff. All of my issues are handled in a timely manner but sometimes if I need a fix right then I don't get it Review collected by and hosted on G2.com. What problems is GorillaDesk solving and how is that benefiting you? I'm solving routing, billing, inventory tracking and time management with gorilladesk Review collected by and hosted on G2.com. Show More 6/22/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KW Kenneth W. Small-Business (50 or fewer emp.) 9/2/2020 "A business necessity!" 5/5 What do you like best about GorillaDesk? We didn’t have any business software, and researched many different options. We decided to go with GD and are 100% satisfied. The software exceeded our expectations and also saved up money and time. We have referred many others to GD since we started using it. The tech support is also extremely responsive and helpful if you have any questions. Review collected by and hosted on G2.com. What do you dislike about GorillaDesk? The only thing we dislike is that we didn’t start using GD sooner. We have only had connection issues but that is due to poor cellular service due to rural area. Review collected by and hosted on G2.com. Recommendations to others considering GorillaDesk: If you have questions, don’t be affraid to ask, also be ready to customized your GD for your business. Take the time to make it work best for you. Review collected by and hosted on G2.com. What problems is GorillaDesk solving and how is that benefiting you? We were able to go paperless!!! Plus eliminate services that might have fallen through the cracks before. We also are able to keep up with billing much easier! Review collected by and hosted on G2.com. Show More 9/2/2021 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") UF Verified User in Facilities Services Small-Business (50 or fewer emp.) 9/2/2020 "Best pest software on the market." 5/5 What do you like best about GorillaDesk? Streamline and user friendly a technician can be trained in 2 days., fast help and they know how a pest control company works from the inside/out. The portal system is a must a customers love it!! Review collected by and hosted on G2.com. What do you dislike about GorillaDesk? So little to dislike. Routing system could be different in the sense that the stops are closer instead a loop and a template for text reminder when en route would help our protocol. Review collected by and hosted on G2.com. Recommendations to others considering GorillaDesk: Use it. Get a laptop and tablet/smartphone. And get started. Review collected by and hosted on G2.com. What problems is GorillaDesk solving and how is that benefiting you? Routing reminders, auto scheduler, sales tracking and Auto invoice systems are big solutions for our company. Review collected by and hosted on G2.com. Show More 9/2/2022 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 3 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/gorilladesk/pricing) GorillaDesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3f8f4a169a6db6aeb6bd8583d2b31a32/fieldroutes-a-servicetitan-company.jpg "Product Avatar Image") FieldRoutes, a ServiceTitan... 4.4/5(278) [ Compare Now ](https://www.g2.com/compare/fieldroutes-a-servicetitan-company-vs-gorilladesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4da8f8341e73577717f885da2641cc03/pestpac-by-workwave.png "Product Avatar Image") PestPac by WorkWave 4.1/5(132) [ Compare Now ](https://www.g2.com/compare/gorilladesk-vs-pestpac-by-workwave) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/gorilladesk-vs-jobber) ##### ##### GorillaDesk Features After the Job Reports [ View More Features ](https://www.g2.com/products/gorilladesk/features) ## Work at GorillaDesk? 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