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Sean C.

Small-Business (50 or fewer emp.)

12/6/2020

"Efficient and intuitive."

5/5

What do you like best about GorillaDesk?

Making payments is intuitive for my customers should they pay by card, and processing payments on my end could not be any simpler.

I am just starting out my company, but I feel the software can be scaled up and allows me to automate and grow my operation at whatever pace I can handle. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

Currently the system doesn’t allow me to upload data from devices which I would need for accounts that require trend reports. A more comprehensive integration of field devices would be nice.

I also wish they had a form for sanitation reports for my commercial restaurant accounts. Though for a fee I can have my own form uploaded so that is a minor inconvenience.

I wish there was an an ability to generate more precise material use reports to extrapolate the quantity of concentrated materials from dilation rates instead of the total diluted application. Review collected by and hosted on G2.com.

Recommendations to others considering GorillaDesk:

Pricing is up front and you aren’t nickle and dimed for every feature/module. It’s intuitive and presents a professional looking public face for your customers. Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

I enjoy the ability to send automated follow up emails to get ahead of any potential problems before they materialize and have a customer grow irritated before I realize it.

Taking payments in the field is simple and intuitive. Review collected by and hosted on G2.com.

DC

Daniel C.

Owner

Small-Business (50 or fewer emp.)

2/26/2021

"Best Time Saver Ever!"

5/5

What do you like best about GorillaDesk?

The ability to work virtually paperless has really been a big help in lowering office time. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

Being in the termite business, I would like them to do a better job on the graphing abilities on GorillaDesk. It is basically non existent, but is very much needed. Review collected by and hosted on G2.com.

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Sandy C.

Office Manager

Small-Business (50 or fewer emp.)

9/2/2020

"Easy Software with All the Perks of Invoicing, Reports, Customer Base"

5/5

What do you like best about GorillaDesk?

I love how easy Gorilla Desk is to use. They layout is simple. The people at the help desk are always quick to answer any questions that I may have. When I purchased this program I did not have any training on how to use it but yet it was still so simple that I really did not need any. If i got stumped I would reach out to support and they have always been able to direct me in the right path. One of my favorite things about Gorilla Desk is the invoicing option. It keeps up with the past due balances and credits which saves me from a lot of extra work. The reports can be ran easily to see accounts outstanding. It is very detailed including the days that the accounts are overdue. I cant imagine using any other pest control routing software. Oh and at the end of the year, it makes getting records together for tax purposes a lot simpler who would not want that!! Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

Sometimes when I batch move a whole day, it will move it to a day that I did not chose. When this happens it usually moves them to a different month which throws my reports off. Review collected by and hosted on G2.com.

Recommendations to others considering GorillaDesk:

I highly recommend trying Gorilla Desk, It is so simple to setup and the people at the help desk are quick to answer and resolve, if needed, any questions. Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

The reports are helping me to see where we profit the most. I am also using some of the reports to help me keep track of material usage. Review collected by and hosted on G2.com.

DM

David M.

Sales Representative

Small-Business (50 or fewer emp.)

9/1/2020

"Very comprehensive software for my pest business."

5/5

What do you like best about GorillaDesk?

The software itself does all that it claims to do and is very customizable. The best part is the support; if a feature is missing or a technical issue needs resolved, the team is all over it. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

It can sometimes be a little glitchy and the app is useless without an internet connection. Glitches have been addressed since I began using it but the one that persists is the color coding (or lack thereof) in the app -- when I change the status of the service it does not change in the calendar at-a-glance. So I have to click on each service to see if it's been complete, canceled or incomplete. Review collected by and hosted on G2.com.

Recommendations to others considering GorillaDesk:

No recommendations whatsoever. Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

I'm able to track all work, sales, taxes, sales forecasts, and compose estimates from a one stop shop. It's helped me streamline my back of house and accounting in one easy to use interface. Review collected by and hosted on G2.com.

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Matthew L. M.

President

Small-Business (50 or fewer emp.)

2/1/2021

"Excellent Service and Program/App!"

5/5

What do you like best about GorillaDesk?

Scheduling is very easy, adding jobs & invoices very user friendly. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

We would like if the clients schedule calendar in desktop version change colors once job is completed and/or not completed for that day. Review collected by and hosted on G2.com.

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Chris D.

Small-Business (50 or fewer emp.)

9/1/2020

"GorillaDesk is the Best Pest Control Software!"

5/5

What do you like best about GorillaDesk?

GorillaDesk is simple, easy to follow and very easy to maneuver around in. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

I have always told GorillaDesk that I would like to see a daily tally of $$$ at the bottom of each route. That's a minor thing though. It was available to me on the last software that I was using. So I miss it. :) Review collected by and hosted on G2.com.

Recommendations to others considering GorillaDesk:

GorillaDesk was very easy to convert to despite having numerous customers. They are easily contacted by just reaching out to them via text. They're a great team to work with, and I always appreciate good customer support. Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

With GorillaDesk, I am able to manage my route for several techs at once. I can move things around easily to make my route most efficient. The jobs move easily between routes, and dates. Review collected by and hosted on G2.com.

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Zuri O.

Sales & Business Development Manager

Small-Business (50 or fewer emp.)

9/9/2020

"GorillaDesk has transformed our business!"

5/5

What do you like best about GorillaDesk?

GorillaDesk is very user friendly for all of our employees ranging from different ages and technology knowledge. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

We would really enjoy having a termite software option. Review collected by and hosted on G2.com.

Recommendations to others considering GorillaDesk:

To save time, use all of the tools that come with the software. There are tools to set up automatic emails, process payments automatically, send text messages and in return, these processes save personal time and improve accuracy with standard procedures. We also add detailed descriptions to all of the services we perform and any important information for the clients to know. It has been very handy. Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

We save a lot of time with automatic features and our schedulers do not struggle as much when setting up appointments using their integrated map feature. Review collected by and hosted on G2.com.

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Dale C.

Small-Business (50 or fewer emp.)

9/7/2020

"Simple Affordable & Effective."

4.5/5

What do you like best about GorillaDesk?

I like the simplicity, the lack of a "activation fee", the lack of a long contract. The app is simple, adequate, and affordable. The customer service is very good! If you ask a question, or call in, someone gets back to you quickly every time. Might not be instant, but within a few short minutes. The training videos are extremely helpful! Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

The app won't save favorite comments, or favorite used chemicals. You have to write your tech comments manually each and every time! Also, when adding chemicals, you have to specify "Gallons" not cubes, and what mix ratio percentage every single time it is used. The gorilla theme with avatars is somewhat childish, and lacking professionalism; although this has no real effect on the usability of the software. Still, I wouldn't call my techs "The Pest Monkeys". Nobody would hire us based on the name. Review collected by and hosted on G2.com.

JB

Jay B.

Small-Business (50 or fewer emp.)

9/2/2020

"Best option, has what you need, while not overly complex 👍"

5/5

What do you like best about GorillaDesk?

It capability to do most all tasks while in the field Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

I wish the flow of journal entries on the customers statement was more clear.

Charge, payment, invoice number, etc. was more easily understandable. It’s kinda just grouped together and can make it a little harder to sort out when questions come up. In past programs it was easy to see what payment went to what charge on a print out. To their credit, I have just recently mentioned this to them and they have reported that they are looking into it. I believe they genuinely want to continually improve the product and don’t just dismiss your concerns as unimportant. Review collected by and hosted on G2.com.

Recommendations to others considering GorillaDesk:

If you’re looking, I have felt your pain and anxiety in looking for the right solution. I can’t speak for larger companies but for a small operator this is a great solution. It’s well equipped to help you grow your business, simplify your document keeping, bill and get paid electronically as well as print out invoices on the fly for those customers that are not internet or email savvy.(I have those too)

And probably this company’s single most positive attribute is that you can instantly message the company with an issue they get back to you pronto- like instant messenger. That’s hard to find! Review collected by and hosted on G2.com.

What problems is GorillaDesk solving and how is that benefiting you?

Mostly the mobile capability. We are able to work stops from the schedule, add in the field if a neighbor wants to start a service, pull up a customer from elsewhere in the schedule and work it on the fly. No paperwork to carry.

While it can be a little difficult to do all tasks on an iPhone, with a tablet you can pretty much run your show without a pc.

After I put in customer’s information, I can add an agreement (Contract), it will automatically populate the customers info, I type a few words, select a few options, finger sign the form, flip it to my customer for a finger signature, send copy of agreement and receipt to their email and done.

No paperwork to take back to the office and scan in, file away, etc. 👍 Review collected by and hosted on G2.com.

DJ

Dale J.

Small-Business (50 or fewer emp.)

9/2/2020

"GorillaDesk is great for small to mid level pest control operations!"

5/5

What do you like best about GorillaDesk?

Easy to use. Simple setup and very efficient! Not too many steps to complete tasks! From the time I log on to the time I am ready to leave out of the door takes very little time and effort now because of GorillaDesk software. Review collected by and hosted on G2.com.

What do you dislike about GorillaDesk?

Not as many options as other pest software. The pro option does implement other useful features however. I wish there was a letter postcard word processing feature included. Review collected by and hosted on G2.com.