JR

Jae R.

Operations Director

Consumer Services

Mid-Market (51-1000 emp.)

4/7/2023

"Key Software in Managing Customer Service"

4.5/5

What do you like best about Gorgias?

Gorgias allows us to centralize all customer interactions into one platform, making it easier for our CS teams to manage and respond to inquiries. It integrates with well with platforms such as Shopify, Magento, and WooCommerce which is a huge help for us too. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Learning Curve: Gorgias is a powerful software, but it takes time to learn how to use it effectively. We have to invest time and resources into training and onboarding to get the most out of it. Review collected by and hosted on G2.com.

JF

Jesper f.

Small-Business (50 or fewer emp.)

12/11/2023

"Sends spam constantly"

0/5

What do you like best about Gorgias?

Tries to be helpful in their spam emails I think Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

They spam and send emails I haven't asked for Review collected by and hosted on G2.com.

HN

Heber N.

Operations Supervisor

Consumer Services

Mid-Market (51-1000 emp.)

8/10/2023

"The best CRM tool for your business!"

5/5

What do you like best about Gorgias?

Manage customer's emails, SMS, chats, WhatsApp messages, and more. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I have no complaints at all. This tool is very efficient and useful. Review collected by and hosted on G2.com.

AD

Anne D.

CX Manager

Mid-Market (51-1000 emp.)

5/24/2022

"Loving Gorgias - No plans to switch...ever!"

5/5

What do you like best about Gorgias?

The tagging capabilities and macros are probably what my team uses and sees the most, but I always appreciate Gorgias' webinars, it feels like they really listen to customer feature requests and turn those requests into a reality. (ie: twitter integration) Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The reporting feature within Gorgias only allows for historical data within 90 days, so I think building a more robust reporting feature would be extremely helpful. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Just consider your needs in a platform, if extremely robust reporting is top of mind it ay not be the best solution, but for quick, organized, customer service I highly recommend Gorgias! Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

All of our customer issues! The sidebar that integrates with Shopify and Recharge has been a game changer, once that feature was introduced I stopped even opening emails about other CX software solutions. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

11/1/2023

"Easy to use!"

5/5

What do you like best about Gorgias?

Great way to communicate with customers and provide management with reporting. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Too many tutorials. Too much information can be overwhelming. Review collected by and hosted on G2.com.

BQ

Briangely Q.

Customer service representative

Mid-Market (51-1000 emp.)

7/11/2022

"Gorgias is actually a very good software."

5/5

What do you like best about Gorgias?

The best thing about Gorgias is that it is a very easy-to-handle software, I have around one year and six months of working with it and I'm like a pro now. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Nothing, Gorgias is amazing so I like everything. Review collected by and hosted on G2.com.

JG

Josh G.

Operations Manager

Small-Business (50 or fewer emp.)

10/11/2022

"Gorgias is a great option for Shopify stores"

4.5/5

What do you like best about Gorgias?

Gorgias is continuing to improve the features provided. When we first started, I had my doubts as the program didn't meet all our needs. Since then, they have added features that make the program a great value. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

On a few occasions that I needed assistance, I tried to use the chat to contact a customer service agent, and the wait would be hours. For a company that builds programs that show first response time and ticket resolution, I would hope they would model what good wait times would look like. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias has been rolling out multiple new channels to reach our customers. The one that affected us the most was the ability to respond to Instagram's direct messages and comments. Facebook and Instagram are our most prominent social media platforms, so having all those messages from our customers dumped into one place is incredibly beneficial. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

8/17/2023

"8/10 app"

5/5

What do you like best about Gorgias?

Very beginner friendly interface, easy to use! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Sometimes it glitches out but nothing big other than that I have no complaints Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

4/20/2023

"Gorgias = Does it all."

5/5

What do you like best about Gorgias?

The wealth of features and automation options have completely revolutionized the way that my team and I tackle our inboxes. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I don't have any major dislikes, though I would love to see more application support for different apps that we use. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

5/2/2022

"Descriptive and informational"

4.5/5

What do you like best about Gorgias?

They are willing to walk through the step by step process to learn how to use their program to the fullest. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I wish there were classes more readily available for Macros. Review collected by and hosted on G2.com.