Gorgias has help us in managing our customers' concerns. What I like best about Gorgias is I can manage all our multiple emails and customer's compains/concerns in one platform. Review collected by and hosted on G2.com.

Gorgias has been really helpful for me. There's not a thing that I dislike about Gorgias. Review collected by and hosted on G2.com.

Very easy to use. The fact that you can integrate your eCommerce platforms such as Shopify, Loop, FB Business and Tiktok Shop our CS team can instantly resolve issues without even going to other platforms. Review collected by and hosted on G2.com.

What I don't like about Gorgias is the lack of notification for new tickets (emails). You only get notified if a new chat is available but there are no options to add notifications on everything else. I already sent this as a suggestion and hopefully this will be included in a future update. Review collected by and hosted on G2.com.

Gorgias integrates with Shopify which makes really easy to navigate through the customer's order details while on the ticket. The support is always helpful and quick to respond, they also have a very active community where you can ask questions and members are very active. Review collected by and hosted on G2.com.

The automation is expensive which we now discontinued. Review collected by and hosted on G2.com.

Gorgias makes customer support easy to navigate and provide efficient & effective client satisfaction. Macros work effortlessly and the user experience is excellent to use and understand. Review collected by and hosted on G2.com.

Sometimes the tags do not recognize the correct ones. Review collected by and hosted on G2.com.

It's eye opening that we finally found a customer support software that able to solve most of our pain points that kept our customer suppot in shape! Gorgias can be integrated with multiple channels and most importantly is the data points being shared on Gorgias end is a lot more compared with few others competitors. For our case we are on a Shopify Store, and we have integrated our Shopify with Gorgias that customer able to check the status of their order stragiht from the Gorgias widget that located on our website, we can also initaite actions like track, cancel, refund seamless on Gorgias portal itself. Next shoutout will be the categorizes of chats, wow! Is the best! Review collected by and hosted on G2.com.

A little on the higher price point when comes to the Automation add-ons. A little not transparency goes to refferal rewards. Our refferal has fail to redeem their rewards for some excuses. Review collected by and hosted on G2.com.

I like how you are able to merge customers information if they reach out from different platforms so that all their information is accesible from one spot. Review collected by and hosted on G2.com.

There isn't anything in particular that I don't like. Review collected by and hosted on G2.com.

Its user-friendly features. Everything you need is just a click away, everything is right up front. No need to spend hours searching, if you need to create a view for tickets, is the easiest thing! Review collected by and hosted on G2.com.

I don't really have any negative things to say about Gorgias. I've been using it for quite a while now and never had an issue with it. Sometimes it may have some glitches like being slow but that might be my internet connection! Review collected by and hosted on G2.com.

The distribution of the sections and how easy customer service can be when you use it. Also, we're able to monitor data and performance of each member of the team. Review collected by and hosted on G2.com.

There's nothing wrong with Gorgias, it actually helps us with everything we need, and could not ask for a better tool. It was the best thing that happen to us so we really appreciate it. Review collected by and hosted on G2.com.

It has all the functionality an E-commerce seller needs to provide world-class customer service and answer any presale questions to help customers complete their purchase. Review collected by and hosted on G2.com.

Reporting functionality is still in its infancy and integrations seem limited compared to other helpdesk options out there. However, much of this is constantly improving and being worked on as they deliver on their "upcoming projects" in a publicly available calendar view which is fantastic. Review collected by and hosted on G2.com.

As a user of Gorgias, I appreciate the platform for its neat and easy-to-understand design. The user-friendly interface makes it simple to navigate and find the information I need, which improves my efficiency and streamlines my workflow. I appreciate that the information is presented in a clear and organized manner, reducing confusion and frustration and making it easier to understand and use. This contributes to a more positive and enjoyable user experience and makes me more likely to continue using Gorgias in the future. Review collected by and hosted on G2.com.

I did not dislike anything about the course. I feel that the content that Gorgias provided is excellent. The user interface was great, the content was to the point. Review collected by and hosted on G2.com.