Thanks for the great feedback!

We’re happy to hear you’re enjoying our support and automation features. We appreciate your note on ticket monitoring - our Product team is aware, and we’d love to hear more about your experience. Feel free to reach out at support@gorgias.com to share additional details.

Thanks for being with Gorgias!

Thank you for sharing your feedback, Maria! 🫶🏻

We're glad to hear that Gorgias helps you manage your customer service and social media interactions effectively. We appreciate your insights regarding glitches and overages. We’re continuously working to enhance stability and affordability, so your feedback is really valuable to us. Please don’t hesitate to reach out if there’s anything specific we can assist you with – we're here to help!

Dear Mannylyn,

Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that you've found Gorgias' automation and integration features to be so valuable. Providing efficient support is at the core of what we do, and it's wonderful to hear that features like macros, triggers, and integrations with various e-commerce platforms have made a positive impact on your operations.

We understand that pricing can be a concern, especially for startup brands with limited budgets. While we strive to provide a platform that offers exceptional value to businesses of all sizes, we also recognize the need to ensure our pricing remains accessible and transparent.

Regarding the initial setup process, we're aware that transitioning to a new helpdesk platform can be challenging, particularly for first-time users or those who haven't used similar systems before. We're continually working to improve our onboarding process and provide comprehensive resources and support to guide you through the setup phase more smoothly.

Your feedback is incredibly valuable as we continue to evaluate and refine our pricing structure and our platform to better meet your needs.

Once again, thank you for sharing your thoughts with us. We truly value your feedback, and we're committed to addressing your concerns and providing the best possible support experience for you and all of our clients. If you have any further questions or suggestions, please don't hesitate to reach out. We're here to support you every step of the way!

Hi, Marie!

We're truly grateful to see that you took some time to share your experience with us.

We're thrilled to hear how much Gorgias has improved your company's customer support experience, especially with our automated responses and ability to handle out-of-hours queries. It's great to know that we're helping you minimize your workload and streamline your processes.

We also appreciate your feedback regarding the speed of the platform. We understand how frustrating slow performance can be, and we are continuously working on improving our system's speed and efficiency. If you're experiencing specific performance issues, our Support Team would be happy to assist in resolving them.

Thank you once again for your valuable input – we're committed to making your experience even better!

Hi, Ellen!

We truly appreciate you taking the time to share your story!

- Thank you for recognizing these features! We're thrilled that you find the platform intuitive for pulling up macros and assigning tickets. We prioritize ease of use and seamless team collaboration, and your feedback reassures us that we’re on the right track.

- We sincerely regret to learn about the technical challenges you're facing. Would you be so kind as to contact us at support@gorgias.com so that we could take a closer look?

- It’s great to hear that our platform simplifies your customer communication. Helping teams like yours streamline support workflows and deliver faster resolutions is exactly what we strive for.

Thank you for your feedback!

Thank you so much for your feedback! We're thrilled to hear that you find Gorgias useful for tracking your daily work and monitoring your coworkers' performance. Our goal is to provide functionalities that enhance productivity and transparency, and it's great to know that these features are making a positive impact.

We appreciate you bringing this to our attention. We understand how important it is for updates to be reflected in real-time, and we regret to learn about any inconvenience this may have caused. Your feedback is valuable to us, and we'll work on improving the update frequency to ensure a smoother experience.

It's great to know that these functionalities are making a positive impact on your workflow. If you have any further suggestions or feedback, please don't hesitate to share them with us.

We're truly grateful that you took the time to share your Gorgias experience with everyone, Esteban.

Hi there!

Thank you so much for taking the time to share your positive experience with us!

We're delighted to hear that the integration of several applications and platforms has streamlined your workflow, eliminating the need to switch between tabs to manage client and supplier inquiries. It's fantastic to know that our updates are enhancing your experience.

We're also glad that you're finding our macros easy to edit and that the integration with social media platforms and company apps is seamless. The real-time detection from Shopify notes is indeed a powerful feature, and we're pleased it’s benefiting you.

If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help!

Hello, Robert.

We appreciate you taking the time to share your feedback with everyone.

We're truly pleased to hear that you appreciate our interface and the wide range of integrations Gorgias offers.

We sincerely regret to learn about the inconvenience you've experienced with the process of deleting a customer. Your feedback is invaluable, and we understand the importance of improving this feature. Our team is actively working on making this process more efficient, including options for easier customer deletion.

It's great to know that integrating social media responses in one place has been beneficial for you. If you have any further suggestions or need assistance, please don't hesitate to reach out.

Dear Paul,

Thank you for your valuable feedback. We’re pleased to hear that you and your team find our macro responses easy to use and beneficial for your workflow.

We regret to learn about certain technical challenges which caused inconvenience to you and your team. Your feedback is important, and we are actively working to improve these features to make them more user-friendly.

Regarding pricing, we understand that it can be a concern and we're sincerely sorry that you decided to leave. We constantly strive to provide the best value, and will take your comments into consideration as we evaluate our pricing structure.

We’re glad to hear that Gorgias has simplified your omni-channel customer support by consolidating all responses onto one platform. If there is anything more we can do or if you have additional suggestions, please feel free to reach out.

Thank you for your thoughtful feedback. We appreciate your insights about Gorgias and sincerely regret to learn that you were not fully satisfied with your Gorgias experience.

- It’s great to hear that our integration with Shopify and the macros were beneficial in streamlining your tasks. We have recently released many more features dedicated to cutting down repetitive tasks, with our AI Agent being the most impactful one! You can use it not just to reply to your customers, but also to have it perform actions, like canceling customer orders, pausing subscriptions, and much more.

- It's unfortunate to hear that you feel our pricing is high compared to other platforms and that our support didn't meet your expectations. We’re continuously working to improve our customer service and ensure that our pricing reflects the value we provide. Your comments are valuable as we look to enhance our partnership with clients.

- We're glad that our ticketing system helped manage your customer support needs.

We sincerely appreciate you taking the time to share your thoughts.